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10 Critical Social Risks Threatening the Enterprise
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10 Critical Social Risks Threatening the Enterprise



An overview of ten critical social risks facing corporations that require advanced social threat detection to help protect the enterprise.

An overview of ten critical social risks facing corporations that require advanced social threat detection to help protect the enterprise.



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  • Eric,

    Yes, all of these issue are manageable and can be effectively mitigated. The key is getting a holistic view of the entire open social universe and speed. Most first generation tools that rely on social samples and keywords can deliver 'buzz,' but cannot effectively identify threats to the level major corporations require.

    You make a good point on threats against personnel and property. We've personally seen an increase in this for our clients against executives and facilities, particularly from growing activist movements. Thanks for the insightful comment.
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  • This is a good list and not at all alarmist. I would like to add that any company with a well managed social listening program (or a good listening vendor who understands your business) can get to grips with all of these issues to help build strategies and guidelines to manage or even cut off a lot of headaches before they develop. Listening and understanding is the key to successful engagement.

    One other thing not on the list: Threats of violence against people or property.
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10 Critical Social Risks Threatening the Enterprise Presentation Transcript

  • 1. 10 Critical Social Risks Threatening the Enterprise
  • 2. A Myriad of Threats Among the billions of daily discussions across the open “big data” social universe are a myriad of emerging threats to your… …brand, personnel, facilities, market share, revenue streams and reputation.
  • 3. Growing Reputational Risk The average value placed on a corporation’s brand reputation Is ~$1.56 billion*. It’s estimated that the economic value of a company’s reputation declines an average of 21% (~$332MM) with a major crisis*. With the proliferation of social media, a company’s reputation has never been more vulnerable. * Ponemon Institute, Reputation Impact Study
  • 4. 10. Protests The Occupy Movement placed activist protests front and center as a growing corporate threat, however many companies… …face growing protests from both internal and external groups organized via social media.
  • 5. 9. Boycotts With a wide array of causes driving them, corporations are facing growing social threats… …from widespread consumer brand boycotts organized and promoted across the social universe.
  • 6. 8. Brandjacking Brandjacking corporate social media accounts… …results in massive reputational damage that can be irreparable.
  • 7. 7. Impersonation Impersonating social accounts of a brand or its leaders… …can also cause major crises and reputational damage.
  • 8. 6. Regulation Regulators have embraced social media… …and regulatory issues emerge and are influenced with social media.
  • 9. 5. Misconduct Employee misconduct, violating either law or company policy… …can create significant corporate liabilities and massive reputational damage.
  • 10. 4. Competition Emerging competitors are engaging a wide array of unconventional, aggressive, social media tactics… …to damage and beat leading corporations. VS. VS.
  • 11. 3. Liabilities Ranging from product defects to employee accidents… …corporations are facing increased consumer liabilities broadcasted across the social universe.
  • 12. 2. Lawsuits These liabilities can easily grow into emerging lawsuits… …against the corporation, either civil or class action.
  • 13. 1. Extortion These liabilities can also quickly become extortion attempts… …with threats to reveal the issue to the media and millions of consumers across the open social universe if demands go unmet.
  • 14. Protecting the Enterprise These and countless other threats can emerge instantaneously and grow exponentially across the open social universe. Detecting and tracking these threats is critical for rapid, strategic response to protect the brand’s reputation. Advanced “big data” processing and complex concept model detection deliver advanced corporate protection.
  • 15. Protecting Your Brand For more insight on how “big data threat detection can strategically protect your brand or to request a copy of our book Social Business Intelligence: Reducing Risk, Building Brands and Driving Growth with Social Media contact: Vince Schiavone Chief Executive Officer vs@listenlogic.com 215.283.6393 Mark Langsfeld Chief Strategy Officer ml@listenlogic.com 215.283.6393