lisabmarshall.com Large group seminars Small group workshops One-on-one private coaching Podcasting services Visit  www. a...
Controlling the uncontrollable The Lisa B. Marshall presents…
 
Effective Presentation Pyramid ™
Effective  Communication  Pyramid ™
Overcoming nervousness
Handling the question & answer period
Overcoming presentation disasters
Effective efficient “hallway talk”
Effective efficient “hallway talk”
Glossophobia <ul><li>Fear of speaking in public </li></ul><ul><li>Stress-induced knot in the pit of your stomach   </li></ul>
 
<ul><li>Public Speaking </li></ul><ul><li>Heights  </li></ul><ul><li>Insects and bugs </li></ul><ul><li>Financial problems...
<ul><li>Nobody wants to see a speaker fail </li></ul><ul><li>They want to listen and learn </li></ul><ul><li>You are THE e...
How do YOU overcome nervousness?
Overcoming Anxiety <ul><li>Skills training and practice every opportunity </li></ul><ul><ul><li>Take a course, recorder/ca...
Handling Q & A Expect the worst and be prepared!
<ul><li>Ground rules –should be established </li></ul><ul><ul><li>Encourage to write down questions </li></ul></ul><ul><ul...
How to answer <ul><li>Look and listen to entire question </li></ul><ul><ul><li>Lean,  tilt head, eye contact, concentrate,...
Organize your Response <ul><li>Past, present, future (or in reverse)  </li></ul><ul><li>Problem solution </li></ul><ul><li...
Yes, but what if… <ul><li>A “rambler”?  </li></ul><ul><ul><li>(breath) Alright, then..” Let see if I understand you correc...
The “Hostile” Questioner <ul><li>Don’t get defensive – remain calm and focused </li></ul><ul><li>Let them say whatever the...
How to End <ul><li>Leave on high note  </li></ul><ul><ul><li>“ I’ll take one or two more” </li></ul></ul><ul><li>Links to ...
Presentation Disasters Oh no, what if…
Calm, cool, continue ™
Disaster? Relax! <ul><li>You find you have 15 minutes instead of the planned 45  </li></ul><ul><li>Someone asks about an i...
Disaster?  Nah…no problem <ul><li>With handout people are moving ahead at their own pace </li></ul><ul><li>You expect to s...
Handling the hallway “ What I do”…in 45 seconds or less! “ What I did” …in 3 minutes or less!
Why do I need  “white pocket” talks?   <ul><li>First and lasting impressions are formed upon meeting </li></ul><ul><li>Cre...
What do you do? <ul><li>“ I work in the area of  “ A ”…   </li></ul><ul><li>A = Generic field or area of research </li></u...
What do I do? An example… <ul><li>A:  I work in the area of Endocrinology and Immunology. </li></ul><ul><li>B:  Specifical...
What I did…research sound bites <ul><li>I work in “A” at institution </li></ul><ul><ul><li>Area (& sub area) of research a...
Passionate about effective communication   Your success is my business
Questions?
Comments/Questions? Call my feedback line!  856-873-5625
Contact me [email_address] .com lisabmarshall = skype
Want to learn more?
Art of Speaking Science    Interactive Blog <ul><li>Before and After </li></ul><ul><li>Video education vodcasts </li></ul>...
copyright © 2006 lisa b marshall Thanks!
Accent reduction? Perhaps modification
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Art of Speaking Part II

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  • This presentation created by Lisa B. Marshall www.lisabmarshall.com
  • Art of Speaking Part II

    1. 1. lisabmarshall.com Large group seminars Small group workshops One-on-one private coaching Podcasting services Visit www. artofspeakingscience .com for copy of slides www.lisabmarshall.com
    2. 2. Controlling the uncontrollable The Lisa B. Marshall presents…
    3. 4. Effective Presentation Pyramid ™
    4. 5. Effective Communication Pyramid ™
    5. 6. Overcoming nervousness
    6. 7. Handling the question & answer period
    7. 8. Overcoming presentation disasters
    8. 9. Effective efficient “hallway talk”
    9. 10. Effective efficient “hallway talk”
    10. 11. Glossophobia <ul><li>Fear of speaking in public </li></ul><ul><li>Stress-induced knot in the pit of your stomach </li></ul>
    11. 13. <ul><li>Public Speaking </li></ul><ul><li>Heights </li></ul><ul><li>Insects and bugs </li></ul><ul><li>Financial problems </li></ul><ul><li>Deep Water </li></ul><ul><li>6. Sickness </li></ul><ul><li>7. Death </li></ul><ul><li>8. Flying </li></ul><ul><li>9. Loneliness </li></ul><ul><li>10. Dogs </li></ul>Book of Lists: Ten Worst Fears It’s obvious we would rather die than give the eulogy! - Jerry Seinfeld Wallechinsky et al, 1977
    12. 14. <ul><li>Nobody wants to see a speaker fail </li></ul><ul><li>They want to listen and learn </li></ul><ul><li>You are THE expert that was asked to speak </li></ul>Remember three important facts…
    13. 15. How do YOU overcome nervousness?
    14. 16. Overcoming Anxiety <ul><li>Skills training and practice every opportunity </li></ul><ul><ul><li>Take a course, recorder/camera, know room, visualization </li></ul></ul><ul><li>Relax your body </li></ul><ul><ul><li>Breathing, rag doll, head roll, no caffeine, beta blockers </li></ul></ul><ul><li>Replace negative self talk with positive talk </li></ul><ul><li>Memorize first and last lines </li></ul><ul><li>Write down “stuck” points </li></ul><ul><li>Speak often! Join Toastmasters ( www.toastmasters.org ) </li></ul><ul><li>Find a friendly face - focus on making connection </li></ul><ul><li>Energy is good; divert to motion if necessary </li></ul>There are two types of speakers: those that are nervous and those that are liars. - Mark Twain
    15. 17. Handling Q & A Expect the worst and be prepared!
    16. 18. <ul><li>Ground rules –should be established </li></ul><ul><ul><li>Encourage to write down questions </li></ul></ul><ul><ul><li>Encourage to wait till end or ask along the way </li></ul></ul><ul><ul><li>You may ask people to stand up to ask a question </li></ul></ul><ul><ul><li>Perhaps a moderator handles this </li></ul></ul><ul><li>Put up acknowledgement or conclusion slide </li></ul><ul><li>Walk and look toward the audience, raise hand </li></ul><ul><ul><li>“ Who would like to start with a question?” “Let’s open it up for questions” </li></ul></ul><ul><li>Have a “commonly asked question” ready (stooge?) </li></ul><ul><li>Anticipate and rehearse tough questions with detail slides prepared </li></ul>How to start Q & A lectern 39
    17. 19. How to answer <ul><li>Look and listen to entire question </li></ul><ul><ul><li>Lean, tilt head, eye contact, concentrate, breathe </li></ul></ul><ul><li>Repeat or paraphrasing – make sure you got it </li></ul><ul><ul><li>Feel free to ask a question about the question </li></ul></ul><ul><ul><li>What I hear you asking, </li></ul></ul><ul><li>Take time to think before every answer </li></ul><ul><li>Avoid complimenting question - “good question” </li></ul><ul><li>Eye contact…expand…refocus </li></ul><ul><li>Keep your response organized, crisp and on target </li></ul>
    18. 20. Organize your Response <ul><li>Past, present, future (or in reverse) </li></ul><ul><li>Problem solution </li></ul><ul><li>Pros & cons </li></ul><ul><li>Similar and different </li></ul><ul><li>Levels, hierarchy, phases, steps, </li></ul><ul><li>Keys or categories </li></ul>With a beginning, middle and end…
    19. 21. Yes, but what if… <ul><li>A “rambler”? </li></ul><ul><ul><li>(breath) Alright, then..” Let see if I understand you correctly? Is your question? Are you really asking if it’s possible to (head shake yes) … </li></ul></ul><ul><li>A “stage hog”? Asks too many on personal soapbox? </li></ul><ul><ul><li>Answer only what you want..”you asked X, Y, Z…the issue most relevant to Y…” </li></ul></ul><ul><ul><li>Break eye contact, move on </li></ul></ul><ul><ul><li>“ Alright, then. Great questions and to be fair to others I’d like to move on. Let’s talk more after. ” </li></ul></ul><ul><li>Asks something not relevant to entire group? </li></ul><ul><ul><li>“ X was the focus today, That is really beyond scope of this presentation.. if time at the end or we can talk afterward.” </li></ul></ul><ul><ul><li>“ Well, very briefly, blah, but…” </li></ul></ul><ul><li>Mentions work you are not familiar with/ you don’t know? </li></ul><ul><ul><li>I am not familiar…can you summarize (now, after)? </li></ul></ul><ul><ul><li>I’d like to think about that, let me get back to you </li></ul></ul>And finally my favorite…yes, but what if….
    20. 22. The “Hostile” Questioner <ul><li>Don’t get defensive – remain calm and focused </li></ul><ul><li>Let them say whatever they want; listen while they vent </li></ul><ul><li>Paraphrase what they say and feel without being condescending </li></ul><ul><li>Ask probing questions to get at real issue </li></ul><ul><li>Disagree without becoming disagreeable </li></ul><ul><ul><li>“ While we agree on X, it is clear we disagree and…” </li></ul></ul><ul><li>” I know what your issues are and…” </li></ul><ul><ul><li>“… now I would like to respond…” (be as brief as possible) </li></ul></ul><ul><ul><li>“… to be fair to you and rest of the group, let’s discuss after the talk.” </li></ul></ul><ul><li>Break eye contact with questioner, give eye contact to moderator </li></ul>Value the thoughts and feelings of the questioner and the audience will respect you 6 steps to handle hostility…
    21. 23. How to End <ul><li>Leave on high note </li></ul><ul><ul><li>“ I’ll take one or two more” </li></ul></ul><ul><li>Links to get further details </li></ul><ul><li>Perhaps do acknowledgements </li></ul><ul><li>Thank audience & close session </li></ul>
    22. 24. Presentation Disasters Oh no, what if…
    23. 25. Calm, cool, continue ™
    24. 26. Disaster? Relax! <ul><li>You find you have 15 minutes instead of the planned 45 </li></ul><ul><li>Someone asks about an issue you will discuss later </li></ul><ul><li>You lose your train of thought mid-sentence </li></ul><ul><li>Your throat dries out </li></ul><ul><li>The projection equipment dies </li></ul>
    25. 27. Disaster? Nah…no problem <ul><li>With handout people are moving ahead at their own pace </li></ul><ul><li>You expect to speak to 3 people and arrive to find 20 </li></ul><ul><li>The important person is forced to leave </li></ul><ul><li>You see “side-talking” in audience </li></ul><ul><li>You are face to face with a “sleeper” </li></ul>
    26. 28. Handling the hallway “ What I do”…in 45 seconds or less! “ What I did” …in 3 minutes or less!
    27. 29. Why do I need “white pocket” talks? <ul><li>First and lasting impressions are formed upon meeting </li></ul><ul><li>Credibility increases significantly when you “spontaneously” communicate in a clear and concise manner </li></ul><ul><li>Useful in all networking environments </li></ul><ul><li>You’ll use this your entire career </li></ul>
    28. 30. What do you do? <ul><li>“ I work in the area of “ A ”… </li></ul><ul><li>A = Generic field or area of research </li></ul><ul><li>“ Specifically in the area of “ B ” … </li></ul><ul><li>B = sub field or specific area of interest </li></ul><ul><li>“ This work is important because of “ C ”… </li></ul><ul><li>C = How it contributes to overall body of work </li></ul><ul><li>“ My specific work is “ D ” … </li></ul><ul><li>D = Questions you are asking – be as specific as possible </li></ul><ul><li>“ So far the results have shown “ E ” … </li></ul><ul><li>E = The specific and quantitative results of your work </li></ul><ul><li>“ Which is been “ F ” successful … </li></ul><ul><li>F = The scale of the contribution of work (optional) </li></ul>
    29. 31. What do I do? An example… <ul><li>A: I work in the area of Endocrinology and Immunology. </li></ul><ul><li>B: Specifically examining the role of Vitamin D binding protein (DBP) in immune function. </li></ul><ul><li>C: This work is important because this protein has been implicated in playing a significant role in immune function, but as yet this area is poorly characterized. </li></ul><ul><li>D: To further describe the functions of DBP I have been carrying out experiments in a DBP-deficient (knockout) mouse model, specifically looking at parasitic infections with Leishmania donovani . </li></ul><ul><li>E: So far results have shown that the absence of DBP slows immune responses during infection (with all aspects of the responses examined peaking later than normal) before coming under immunological control. </li></ul><ul><li>F: These results are promising, highlighting a potentially exciting role of DBP in regulating the normal course of parasitic infection.&quot;   </li></ul>
    30. 32. What I did…research sound bites <ul><li>I work in “A” at institution </li></ul><ul><ul><li>Area (& sub area) of research and affiliation </li></ul></ul><ul><li>The work is “B” </li></ul><ul><ul><li>Overview sentence describing work – similar to the title of the presentation or poster, perhaps slightly more detailed </li></ul></ul><ul><li>We asked these questions “C” </li></ul><ul><ul><li>Very brief background for understanding only </li></ul></ul><ul><ul><li>Up to three main research questions </li></ul></ul><ul><li>And what we found was “D” </li></ul><ul><ul><li>Specific quantitative results – summary level </li></ul></ul><ul><li>This work is important because “E” </li></ul><ul><ul><li>How it contributes to overall body of work </li></ul></ul>Let’s listen to a sample…
    31. 33. Passionate about effective communication Your success is my business
    32. 34. Questions?
    33. 35. Comments/Questions? Call my feedback line! 856-873-5625
    34. 36. Contact me [email_address] .com lisabmarshall = skype
    35. 37. Want to learn more?
    36. 38. Art of Speaking Science Interactive Blog <ul><li>Before and After </li></ul><ul><li>Video education vodcasts </li></ul><ul><li>Lisa “live” audio podcasts </li></ul><ul><li>2 + 2 Reviews </li></ul><ul><li>Link Love </li></ul><ul><li>Quick Tips </li></ul><ul><li>Good, Bad and Ugly </li></ul><ul><li>More! </li></ul>
    37. 39. copyright © 2006 lisa b marshall Thanks!
    38. 40. Accent reduction? Perhaps modification

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