Managing Standards Delivering a quality assured web environment

Who am I? John Gilbey Manager working in Strategic Development Honorary lecturer, Comp Sci, UWA Former Head of IT Former research scientist + other things

John Gilbey

Manager working in Strategic Development

Honorary lecturer, Comp Sci, UWA

Former Head of IT

Former research scientist + other things

Why are we here? To discuss: Quality Standards Management Philosophy “ The Big Picture”

To discuss:

Quality

Standards

Management

Philosophy

“ The Big Picture”

What is quality? OED definition: “Quality (noun) – excellence; degree of excellence; attribute; faculty; relative nature or character; timbre”

OED definition:

“Quality (noun) – excellence; degree of excellence; attribute; faculty; relative nature or character; timbre”

What is quality? ISO definition: “The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.”

ISO definition:

“The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.”

“A Brief History of Quality” Back in the mists of time Industry and standards The military mind Spreading the net The “stupid label guy”

Back in the mists of time

Industry and standards

The military mind

Spreading the net

The “stupid label guy”

What is ISO? The International Organisation for Standardisation, which manages the development and application of standards. Built on a complex structure of committees. It is all around you…

The International Organisation for Standardisation, which manages the development and application of standards.

Built on a complex structure of committees.

It is all around you…

What is ISO 9000? A family of internationally agreed standards. A model for managing an organisation. Built on collective experience. A framework which can be developed. Based on eight principles.

A family of internationally agreed standards.

A model for managing an organisation.

Built on collective experience.

A framework which can be developed.

Based on eight principles.

What ISO 9000 isn’t… About getting a certificate on the wall Endless bureaucracy Changing the way we do everything Dilbert jokes A panacea Going to go away…

About getting a certificate on the wall

Endless bureaucracy

Changing the way we do everything

Dilbert jokes

A panacea

Going to go away…

Philosophy… There are eight core principles in ISO 9000: Customer focus Leadership Involvement of people Process approach

There are eight core principles in ISO 9000:

Customer focus

Leadership

Involvement of people

Process approach

Philosophy - continued Not forgetting: Systems approach to management Continual improvement Factual approach to decision making Supplier relationships

Not forgetting:

Systems approach to management

Continual improvement

Factual approach to decision making

Supplier relationships

Continual improvement: Plan Do Check Act

Plan

Do

Check

Act

Why buy in to formal standards? Strengths Weaknesses Opportunities Threats

Strengths

Weaknesses

Opportunities

Threats

Why us? Why now? Strategic information systems Critical infrastructure Risk management Accountability Best practice Compliance Governance

Strategic information systems

Critical infrastructure

Risk management

Accountability

Best practice

Compliance

Governance

And now... The moment you have all been waiting for – The audience participation exercise…

The moment you have all been waiting for –

The audience participation exercise…

Thank you Feel free to contact me at: [email_address] Or: jig@ aber .ac. uk

Feel free to contact me at:

[email_address]

Or:

jig@ aber .ac. uk