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Usability Testing in the Wild and On the Cheap

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Intro to usability testing (followed by live user testing by volunteers on a handful of sites). Anyone can do usability testing. It doesn't need to be complicated or expensive.

Intro to usability testing (followed by live user testing by volunteers on a handful of sites). Anyone can do usability testing. It doesn't need to be complicated or expensive.

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  • This is a great way catch problems that are no longer obvious to the development team, because they are too familiar ... <br /> (terminology, flow, site&apos;s purpose etc all obvious to you. <br />
  • Recruiting the right participants, lab with one way mirror, audience observing <br />
  • Remote by phone, Skype and screenshare (e.g YuuGuu, GoToMeeting, Adobe Acrobat ConnectNow, LiveLook) <br /> More remote with Feedback Army, UserTesting, and Fivesecondtest. OpenHallway, UserLytics, and TryMyUI. <br /> Silverback <br /> <br />
  • Anyone can do usability testing. <br />
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  • "Thanks for agreeing to be a volunteer test participant. This company would like to know&#xA0;how people use their site. <br /> <br /> We aren&apos;t testing you, just the site. <br /> Be honest, talk out loud, and be prepared to follow some simple tasks on the site. <br /> Have fun!" <br /> <br />
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Usability Testing in the Wild and On the Cheap Usability Testing in the Wild and On the Cheap Presentation Transcript

  • Usability Testing in the Wild and on the Cheap
  • Lisa Rex @lisarex
  • Also buy one Get one free with coupon code drupalatx Enter at http://www.masteringdrupal.com/user/register
  • “Look hard at how you're making design decisions. Without doing some kind of user research or usability testing, • Without doing some kind of user research or usability testing, how do you know you're basing you design decisions on good information? how do you know you're basing your design • Dana Chisnell decisions on good information?” Dana Chisnell
  • “Testing with one user is • 100% better than testing with none.” Without doing some kind of user research or usability testing, how do you know you're basing you design decisions on good information? • Steve Krug Dana Chisnell
  • What is Usability Testing? • Test participant (users) completes one or more assigned tasks on the site • Test facilitator notes any problems the participant experiences
  • Keeping it wild • Remote usability testing • Even-more remote usability testing (unmoderated) • Guerilla usability testing (ambush!)
  • Steps to take • Develop a test plan (how many, scenarios and tasks) • Find or ambush participants • Conduct usability sessions (cafe, meetup group) • Debrief with the team
  • Homework Books Rocket Surgery Made easy - Steve Krug Don't Make Me Think - Steve Krug Undercover User Experience Design - Cennyd Bowles and James Box Articles http://www.uie.com/articles/testing_in_wild/ http://www.alistapart.com/articles/quick-and-dirty-remote-user-testing/ http://www.currybet.net/cbet_blog/2010/06/10-tips-for-ambush-guerilla-us.php Presentations http://www.slideshare.net/danachisnell/quick-cheap-insightful-usability-testing-in-the-wild-presentation http://www.slideshare.net/andybudd/guerilla-usability-testing
  • Let’s test. Tester, wait outside. Everyone else, sit tight.
  • Thanks! Questions?