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Google Places - Global Approach ISS 2012


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My presentation from ISS (International Search Summit) London 2012 on Google Places - Global Approach. How to optimise your Google Places account: citation building, getting reviews, dealing with …

My presentation from ISS (International Search Summit) London 2012 on Google Places - Global Approach. How to optimise your Google Places account: citation building, getting reviews, dealing with verification and bulk uploads.

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  • 1. Google Places- Global ApproachLisa MyersCEO, Verve Search #SMXISS @LisaDMyers
  • 2. About Lisa Myers• 11 years experience in Marketing, 7 in Search & Social• Speaker at Search Conferences Worldwide (SES, SMX, A4U, ISS etc)• Regular contributor to on and offline publications and author of several SEO Best Practise Guides including eConsultancy and B2B Marketing• Heavily involved in the global Search Community, founder of and co-founder of European search blog StateofSearchAwards• “Search Personality of the Year” UK Search Awards 2011 + “Best SEO Campaign” for her agency Verve Search + “Best SEO Campaign”• Management Today “35 women under 35” list 2009• “Best Use of Technology woman under 30” BlackBerry Woman & Technology Awards (2008)• “B2B Marketing Newcomer of the Year” (2007)
  • 3. Google Places- the little giant @LisaDMyers #SMXISS
  • 4. 1 in 5search queries have local intent..
  • 5. 97%of consumers use the webto shop locally
  • 6. Local is the fastest growing trend insearch...
  • 7. 20% of all Google searchqueries are related to Local Search
  • 8. Google Places now operatesin over 100 countries...
  • 9. From Papa New Guinea.....
  • 10. Iceland
  • 11. FULL List of supported countries #SMXISS
  • 12. local resultsare dominating listings
  • 13. IN G A T MIN DO@LisaDMyers #SMXISS
  • 14. Venice Update@LisaDMyers #SMXISS
  • 15. It is a misconception that Google Places is justfor SMALL businesses. It’s NOT! @LisaDMyers #SMXISS
  • 16. Increase of smartI’m lookingfor something phones’s got tobe close by! increase of local intent searches
  • 17. More and more sectorsAccommodation (hotels, property etc)Entertainment (bars, restaurants etc)EducationHealth & MedicalRetailConsumer Services (hairdresser, plumbers etc)Business to businessTransportation @LisaDMyers #SMXISS
  • 18. Google Places Survey• 5 European countries• Agencies & client side- The importance of Google places by sector- Ranking factors @LisaDMyers #SMXISS
  • 19. Importance - All@LisaDMyers #SMXISS
  • 20. Importance - UK@LisaDMyers #SMXISS
  • 21. Importance - Spain@LisaDMyers #SMXISS
  • 22. Importance - Denmark@LisaDMyers #SMXISS
  • 23. Importance - Switzerland@LisaDMyers #SMXISS
  • 24. Importance - Germany@LisaDMyers #SMXISS
  • 25. Impact On Bottom Line - All@LisaDMyers #SMXISS
  • 26. Everyone shouldEveryone should have a Google Places accountfor the BRAND as MINIMUM- a high percentage of brand searches the intent is to contact/find a phone number/address etc @LisaDMyers #SMXISS
  • 27. GOOGLE is the new LANDING PAGE ...and has been for a while
  • 28. Global Local CampaignsAs an international brand you would be stupidto ignore Google PlacesThere are really only two challenges on aninternational level:- Bulk uploading/Verification- Management & Streamlining strategy @LisaDMyers #SMXISS
  • 29. ranking factors
  • 30. Location, Relevance, and Prominence
  • 31. #1 LocationLooks at where your business is based & your proximity to thelocation in the search query#2 RelevanceInternal factors such as business name, associated categories + external data #3 ProminenceExternal factors; Data citations, reviews, occurrences of businessin UGC @LisaDMyers #SMXISS
  • 32. Consider• Don’t keyword spam• Don’t put keyword in title unless its also in your brand name• USE local phone numbers where possible (not freephone and national numbers)• FORMATTING of phone numbers and address should be the same throughout (citations & Google Places listing) @LisaDMyers #SMXISS
  • 33. citations{it’s mentions, innit }
  • 34. Citations• Citations are simply mentions of your business name, address and phone number in close proximity on a webpage.• It does not have to be a directory• But some directory passes more value, the valuable directories generally vary from country to country.@LisaDMyers #SMXISS
  • 35. Citations1. ConsistencyKeep your business name, address, telephone number the same to increase trust2. Major DatacentresSome “mentions” are worth more from some sites than others3. Local DirectoriesSource local directories and make sure you are listed there4. Citation Competitor AnalysisGo to their Places page, underneath the reviews click the link “more from around the web”this outlines their existing citations. @LisaDMyers #SMXISS
  • 36. reviews{ getting your customers on side }
  • 37. Impact Of Reviews On Ranking@LisaDMyers #SMXISS
  • 38. Reviews• Believed to be the largest influence factor of increased rankings• Reviews also has a massive impact on CTR• 5 or more reviews for boost• Anything above 2 stars counts more or less equally for boost• A review score of 1 or less stars is likely to impact ranking negatively @LisaDMyers #SMXISS
  • 39. Ideas for Generating Reviews• Contact Customers (email, mail etc)• QR code (on brochure, menu, business card that goes to Google Places page)• Set up a competition (not necessarily paid, ehm)• Offer discounts on next purchase @LisaDMyers #SMXISS
  • 40. think Global-go local!
  • 41. Target multiple locations withGoogle Places bulk upload function...
  • 42. Bulk Upload Tool NEWSNew version of bulk upload tool on 8th May:• Edit one or more of your listings’ data at once• Search through your listings, filtering by specific information or for listings with errors• Upload new listings using a data file or by adding them individually within the interface @LisaDMyers #SMXISS
  • 43. Bulk Upload• Download template and fill in (follow formatting rules)• Upload the file@LisaDMyers #SMXISS
  • 44. Once Uploaded
  • 45. You Can Edit One or More
  • 46. Verifying Bulk Uploads• Use a company email address (same as listing domain!)• Usually takes about 2 weeks,• The bulk uploads is manually reviewed by Google Placesrepresentative• Process is quicker in the US
  • 47. the verification process- now don’t swear
  • 48. Verification• You CAN still get your listing verified via phone => You can claim a listing that has yet to be verified. Or create a listing via MapMaker (not in the UK).• But if it does not exist on Google Maps yet, you HAVE to verify by mail @LisaDMyers #SMXISS
  • 49. Things I’m not sayingIf you don’t have an office in a city you wish to rank in, I would not:b)Contact a services office and offer to pay them to call you when the postcard appearsc)Rent a virtual addressd)Use a PO box but just write the address on the “address line 2”This will definitely maybe not work..ehm..
  • 50. management
  • 51. Successful Global ManagementTo manage a global local campaign you need to:- Educate Globally- Organise Centrally- Manage execution locally @LisaDMyers #SMXISS
  • 52. Local Search
  • 53. Thank You! @LisaDMyers Email: Web: #SMXISS
  • 54. Appendix
  • 55. tools...
  • 56. Local ToolsWhat keywords triggers Google and www.seomoz.orgGoogle Places Category Tool Citation Finder Search Rank Checker Tool Competitor Analysis
  • 57. Top Citation Sites1. Yelp2. Superpages3. Citysearch4. Yellowpages5. Infogroup6. Yahoo Local7. Localeze8. InsiderPages9. Niche Industry Sites (including TripAdvisor, OpenTable, and DealerRater)10. Acxiom11. Best of the Web12. BBB13. Judy’s Book14. Angie’s List Source: David Mihm’s Local Search Ranking Factors (2011)
  • 58. Top UK Citation
  • 59. tracking{ it ain’t easy }
  • 60. Ways of Tracking Local• Utilising Filters in Analytics• Implementing 301 Redirects
  • 61. Tracking Using FiltersCustom Filters in Google Analytics(Only tracks visitors that click through to place page before visiting website)• New filter -> • Filter name ‘Maps’• Filter Type -> Custom Filter• Checked : include• Filter Field: Referral• Filter Pattern:  ‘’• case sensitive : no
  • 62. Tracking Using 301redirectsUsing 301 Redirects tracks all visitors but is a littlemore difficult to set up.3. Set up a vanity URL e.g. Implement a 301 redirect from that page to a page which includes “utm tracking code”5. E.g. /?utm_source=Google&utm_medium=More info how to do this: