Whitepaper: The future of retail.
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Success at retail is about creating great experiences. Just like dating. ...
Success at retail is about creating great experiences. Just like dating.
1. 2011 Rightnow Customer Experience Impact Report
2. Harbor Industries: Industry Trends and Insights
3. Kissmetrics - The Price of Bad Customer Service
4. Forrester / The Business Impact of Customer Experience, 2012
5. Dr4ward / What is Social Currency and How Does it Effect Social Commerce? Infographic
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