Importance of building credibility in your projects pip frank moorePresentation Transcript
Credibility – A Definition The Quality of being Believable or Worthy of Trust An Earned Reputation Impacting ones Ability to be Believed Refers to the Objective and Subjective Components of the Believability of the Source or Message being Delivered.
Four Components of Credibility Trustworthiness is based more on subjective factors (how we feel or think), but can include objective measurements such as established reliability and the ability to complete a task. Trustworthiness is characterized as the ability for people to believe a person or group to be honest. Expertise can be similarly subjectively perceived, but more often includes relatively objective characteristics of the entities credentials, certification, or quality of service. Expertise or competence is simply the quality of having a specific range of skills, knowledge, or ability in a specified area.
Accountability - Credibility is mostly about consistency between words and deeds. Project stakeholders listen to the words and look at the deeds. Project leaders are expected to do what they say. They are expected to keep their promises and follow through on their commitments. Harmony - A project team needs to be in harmony about a common cause, united on where they are going, on why they are headed in that direction, and on which principles will guide their actions.
Why Should Lions Build Credibility in Their Projects? If a Lions Club, District, Multiple District, or Lions Club International has the components of: Trustworthiness Expertise Accountability Harmony The activities, programs, projects of the Lion’s Club will be identified with these qualities and will be seen to have merit, quality, dependability, and commitment to service.
Indicators of Lost Credibility Loss of New Opportunities and/or Projects When people lose trust in a Lions Club abilities to keep their word or provide a reliable service, they will stop referring their friends, family and colleagues to that club. Diminishing Duties and Responsibilities A Club might be replaced if they are not meeting deadlines. Members of a club losing credibility might also find themselves left out of important strategic conversations they would normally expect to participate in. Extra Fact Checking A club, district, or activity might be asked to produce more documentation than normal to verify what they are saying or the effectiveness of the service being provided. People will be less likely to take the Lions at their word if there is a credibility problem.
Actual or Perceived Conflict of Interest Credibility is based, in part, on trusting that both parties in a relationship are working for the mutual benefit of the other. A deal between two agencies loses credibility when it is discovered one stands to personally or financially benefit from the project. Questioning another persons or club’s intentions and motivations is a sign of a credibility issue.“Always aim at complete harmony of thought and word and deed. Always aim at purifying your thoughts and everything will be well.““That service is the noblest which is rendered for its own sake.”“The moment there is suspicion about a persons motives, everything he does becomes tainted.” Mahatma Gandhi
Behaviors That Build Trust and Credibility 1. Make actions match words; follow through and keep your promises. 2. Possess a successful track record of achievements and establish yourself as an expert in the subject at hand. 3. Communicate clear and consistent goals, expectations and standards. 4. Listen with empathy; understand other perspectives, validates people, and asks question to show interest and eliminate false assumptions.
Behaviors That Build Trust and Credibility 5. Make an effort to show genuine sincerity and concern for others as individuals. 6. Maintain confidentiality and stay out of the gossip circuit. 7. Approaches rather than ignores tough conversations and situations. 8. Is approachable and open-minded. 9. Thinks and responds with a growth versus a fixed mindset.
Behaviors That Build Trust and Credibility 10. Act authentically and is likable.As the above behaviors are demonstrated, credibility isestablished and maintained. When credibility ismaintained, high-performance teams emerge and personalrelationships are strengthened, deepened and healthy.Work on developing your credibility by demonstrating trustingbehaviors and watch others follow.Be the role model to bring greater success to your club, teamand yourself. Its never too late to be how you could have been.