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Constant kaizen
 

Constant kaizen

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  • Pioneering efforts of quality gurus like W Edwards Deming in the 1950s.
  • Individuals – being more efficient and effective Call centres – reduce answering time Airlines – eliminate baggage loss Hospitals – reduce avoidable errors Products – better quality and lower costs Processes – faster and more accurate
  • What you are born with is nature’s gift to you. What you leave behind is your gift to the world.
  • Aristotle: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

Constant kaizen Constant kaizen Presentation Transcript