COMMUNICATION

mnRAJU
Leadership Skills

Communication

1

mnRAJU
Session Objectives
What do your expect to learn
from this session?


Identify your communication style



Recognize comm...
The Platinum Rule

The
PlatinumRule
Golden Rule
Treat people the way
they
we
want to be treated.

mnRAJU
Activity 1
Like to direct

Like to relate

Open &
Outgoing

D

S

Open &
Outgoing

Quiet &
Reserved

R

T

Quiet &
Reserve...
Self Assessment

Become aware
of your style
and preferences
mnRAJU
Communication Styles
D = Driver

S = Socializer

R = Relater

T = Thinker
6

mnRAJU
Driver Style


Who? Result-oriented, demanding,
independent, competitive, impatient



What? Task and goal-oriented



...
Socializer Style




Who? Optimistic, impulsive,
charismatic, disorganized

What? Focused on relationships,
interactions...
Relater Style


Who? Team-oriented, supportive,
easy-going, loyal, resistant to change



What? Focuses on team harmony
...
Thinker Style


Who? Quality control experts,
perfectionists, factual, orderly,
critical



What? Task-oriented



Why?...
Know the Styles


Ideas don’t change
- the way you present ideas changes



“Ideal” teams are made up of
all four styles...
How long do you spend?
Talking

Listening

Writing
Reading

12

mnRAJU
Communication Activities

13

mnRAJU
Are you listening?

The Club
President’s
Story
14

mnRAJU
Activity 2



Form pairs
Role plays
Good listening
 Poor listening


•

Debrief
15

mnRAJU
Active listeners


Actively absorbing information



Showing that you are interested



Providing feedback



Asking q...
Activity


Recall one EFFECTIVE listener that you
know



What does he/she do to become an
effective listener?



Note ...
Listening Styles
1. Competitive/Combative
2. Passive/Attentive
3. Active/Reflective
18

mnRAJU
Active Listeners


Listens for facts and feelings



Paraphrases



Attends with the entire body



Doesn’t rely on me...
Reasons for NOT Listening


Preconceived notions



Lack of Motivation/attitude



Lack of Time



Poor listening sett...
e-mails
Do you use e-mail?
 Why do you use e-mail?
 What problems/conflicts
did you experience in
using e-mail?


21

m...
Bad e-mails


Bad Language/tone



Poor spelling/grammar



Unwelcome sarcasm/humor



Small, unreadable font, color

...
Guidelines for e-mails
1. Precise subject line


What is your mail about? Like a book title

2. Use Reply to All, CC & BC...
Good e-mails
7. Clear and concise
8. Proper spelling & grammar
9. Courtesy and tone
10. Be timely
11. Consider cultural di...
Social Media
1.

Are you active on social media?

2.

Which is your favorite medium? Why?

3.

How frequently do you use s...
Session Objectives


Identify your communication style



Recognize the communication styles of others



Become an act...
Evaluation

Identify ONE thing you'll START doing,
one thing you’ll STOP doing,
and one thing you’ll CONTINUE doing
as a r...
THANK YOU
This slideshow is available at
www.slideshare.net/lionnagaraju

www.authorstream.com/tag/lionnagaraju
Send your ...
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Communication Skills for Lion Leaders

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a presentation for lions officers on the need for effective communication skills to evolve as a leader.

Published in: Education, Business, Technology
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  • Email is becoming an increasingly popular and preferred form of communication of people all over the world. If emails are written correctly, they can be a very efficient way to communicate. However, if written improperly, email can create more problems than solutions.
  • Ask participants to take a few moments and recall a time when they've sent or received an email that created a misunderstanding or conflict. Follow-up by asking what characteristics of the email caused those issues.NEVER USE ALL CAPS WHEN SENDING AN EMAIL. It will appear that you are shouting at your recipient.
  • 1. The subject line is the 'headline'. The subject line of an email should briefly express the main purpose of the email message.3. Use a readable size and type of font, and be cautious about using colors to enhance your email. 4. Don't use abbreviations that are not universally understood. 'Dr.' or 'Mr.' are appropriate, but abbreviations such as 'biz', 'LOL', and 'btw', may not be familiar to the recipient.5. Don't forget to sign your name. This seems like common sense, but sometimes it's unclear from an email address who has sent the message.
  • 7. Be clear and concise. Briefly and clearly communicate the purpose of your email. Avoid lengthy emails that cover several topics - your purpose may get lost in the text. 8. Use proper spelling, grammar and formatting. Always take the time to reread an email after you've written it, and take advantage of spell check. Poor spelling and grammar and improper formatting can make emails difficult to read and understand.9. Consider the tone of the message. Because email is a written form of communication, it is easy to misunderstand the tone of the message. Read your message out loud to yourself before sending it. Mind your manners! Be polite and courteous when sending emails. Use appropriate greetings and language, but consider your audience - if the recipient is a long-time friend, you can be somewhat informal. However, if the recipient is someone you've only spoken to once or twice, you should be considerably more formal. When in doubt, use caution. Never email in anger. Practice the 24 hour rule: before sending off an angry email, save it in a draft folder and revisit it once you have had time to calm down.10. Send replies/follow-ups in a timely manner. While it's unnecessary to send an email response within minutes of receiving it, you should try to send a reply in a timely manner. 'Timely' is a concept that can be perceived differently, so try to be courteous to the sender, who may be waiting on your reply to proceed with a project or task.11. Be sensitive to cultural differences. Emails can be sent across continents and oceans with the click of a button. However, different cultures may misinterpret the meanings of jokes, slang, sarcasm or certain expressions, so use caution.
  • Communication Skills for Lion Leaders

    1. 1. COMMUNICATION mnRAJU
    2. 2. Leadership Skills Communication 1 mnRAJU
    3. 3. Session Objectives What do your expect to learn from this session?  Identify your communication style  Recognize communication styles of others  Become an active listener  Effectively communicate via email  Use social media to communicate 2 mnRAJU
    4. 4. The Platinum Rule The PlatinumRule Golden Rule Treat people the way they we want to be treated. mnRAJU
    5. 5. Activity 1 Like to direct Like to relate Open & Outgoing D S Open & Outgoing Quiet & Reserved R T Quiet & Reserved Prefer to work in team Prefer to focus on job mnRAJU
    6. 6. Self Assessment Become aware of your style and preferences mnRAJU
    7. 7. Communication Styles D = Driver S = Socializer R = Relater T = Thinker 6 mnRAJU
    8. 8. Driver Style  Who? Result-oriented, demanding, independent, competitive, impatient  What? Task and goal-oriented  Why? Motivated by challenges  How? Insists on action  When interacting with a Driver: Speak quickly and confidently; talk results 7 mnRAJU
    9. 9. Socializer Style   Who? Optimistic, impulsive, charismatic, disorganized What? Focused on relationships, interactions  Why? Social recognition, approval  How? Motivates others to action  When interacting with a socializer: Be enthusiastic; talk about them/their ideas 8 mnRAJU
    10. 10. Relater Style  Who? Team-oriented, supportive, easy-going, loyal, resistant to change  What? Focuses on team harmony  Why? To maintain status quo, to avoid conflict  How? Consistent performance, step by step approach  When interacting with a Relater: Use a friendly, cooperative tone; offer assurances of support 9 mnRAJU
    11. 11. Thinker Style  Who? Quality control experts, perfectionists, factual, orderly, critical  What? Task-oriented  Why? The need for accuracy  How? Slow, methodical – without mistakes  When interacting with a Thinker: Use an organized, thoughtful approach centered on the task 10 mnRAJU
    12. 12. Know the Styles  Ideas don’t change - the way you present ideas changes  “Ideal” teams are made up of all four styles  Be aware of differences – be flexible  Mixing different styles strengthens effectiveness  Have mutual respect and trust; be willing to adapt to situations 11 mnRAJU
    13. 13. How long do you spend? Talking Listening Writing Reading 12 mnRAJU
    14. 14. Communication Activities 13 mnRAJU
    15. 15. Are you listening? The Club President’s Story 14 mnRAJU
    16. 16. Activity 2   Form pairs Role plays Good listening  Poor listening  • Debrief 15 mnRAJU
    17. 17. Active listeners  Actively absorbing information  Showing that you are interested  Providing feedback  Asking questions  Using the right body language 16 mnRAJU
    18. 18. Activity  Recall one EFFECTIVE listener that you know  What does he/she do to become an effective listener?  Note down the skills that make one an effective listener  Cross check with the next slide 17 mnRAJU
    19. 19. Listening Styles 1. Competitive/Combative 2. Passive/Attentive 3. Active/Reflective 18 mnRAJU
    20. 20. Active Listeners  Listens for facts and feelings  Paraphrases  Attends with the entire body  Doesn’t rely on memory  Summarizes  Avoids autobiographical responses 19 mnRAJU
    21. 21. Reasons for NOT Listening  Preconceived notions  Lack of Motivation/attitude  Lack of Time  Poor listening setting  Planning a response during communication 20 mnRAJU
    22. 22. e-mails Do you use e-mail?  Why do you use e-mail?  What problems/conflicts did you experience in using e-mail?  21 mnRAJU
    23. 23. Bad e-mails  Bad Language/tone  Poor spelling/grammar  Unwelcome sarcasm/humor  Small, unreadable font, color  Lack of courtesy  All caps, bad punctuation  Distracting design 22 mnRAJU
    24. 24. Guidelines for e-mails 1. Precise subject line  What is your mail about? Like a book title 2. Use Reply to All, CC & BCC carefully  Only if everybody knows everybody 3. Neat formatting 4. Avoid abbreviations 5. Mention your name 23 mnRAJU
    25. 25. Good e-mails 7. Clear and concise 8. Proper spelling & grammar 9. Courtesy and tone 10. Be timely 11. Consider cultural differences 24 mnRAJU
    26. 26. Social Media 1. Are you active on social media? 2. Which is your favorite medium? Why? 3. How frequently do you use social media? 4. Why do you use social media? (to share information, ideas, news, events and media online; to connect with people anywhere and anytime) 25 mnRAJU
    27. 27. Session Objectives  Identify your communication style  Recognize the communication styles of others  Become an active listener  Effectively communicate via email 26 mnRAJU
    28. 28. Evaluation Identify ONE thing you'll START doing, one thing you’ll STOP doing, and one thing you’ll CONTINUE doing as a result of what you’ve learned in the workshop today. 27 mnRAJU
    29. 29. THANK YOU This slideshow is available at www.slideshare.net/lionnagaraju www.authorstream.com/tag/lionnagaraju Send your comments to lionnagaraju@gmail.com mnRAJU mnRAJU

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