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Training for Business Analysis, Business Process Management and Project Management in Europe . Best of class, trust the EEP Provider with many CBAP certifie

Training for Business Analysis, Business Process Management and Project Management in Europe . Best of class, trust the EEP Provider with many CBAP certifie

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masVenta Course Program 2013 Document Transcript

  • 1. more pro re profit more sales sale s e ...more business training With New Courses in 2012/2013 program Bus i ness Process Business P r ocess Management s t R e q u i r e m e nts Requirements Management Business Analysis Project Management Risk Management 14 Professional TrainingsIndividual & Inhouse Trainings in English and German   ¡ ¢ £ ¤ ¥ ¦ ¢   ¢ § ¨ ©   £ ¡  ¤ £   ¢ ¦ ¤  Contact : Phone +49 2404 91391-0 training@masventa.de www.masventa.de
  • 2. www.masventa.de MORE BUSINESS Sucess and Satisfaction on your Job Lead your projects with sucess Professional masVenta Trainings Editorial Index Dear customers, Site Are you interested in Requirements Management, Requirements Editorial, Index 2 Engineering or Business Analysis? Are you involved in IT projects as a Project Manager, System Analyst, Developer or Test Speci- We lead you through our offerings 3 alist? Are you responsible for establishing an organization for a Business Analysis Getting Started 4 Project Management Office (PMO) or Business Analysis Center of Excellence (BACoE)? Business Analysis Fundamentals 5 Our course portfolio specifically addresses these challenges of CCBA®/ CBAP® Exam Preparation 6 Business Analysis and Project Management on an expert level, delivering state-of-the-art Know-How and best practices. We are Planning and Managing Requirements 7 convinced that for your professional career, only the best should BA CURRICULUM Eliciting and Writing GoodIIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA be considered. Business Requirements 8 Certainly, there are many courses and regionally valid certificates, Requirements Modeling 9 achievable with not much effort. But in the global world of today only international certificates are well accepted, at least they are Business Process Management and more valued than national ones. Modeling 10 In the light of this, responsible manager in IT, Business and HR Enterprise Analysis for IT-Business should carefully decide for the appropriate methodology regar- Analysts 11 ding Business Analysis and Project Management. Facilitation Skills for Project Manager In masVenta, we do not compromise and have consequently and Business Analysts 12 specialized ourselves in teaching according to the two leading PM standards, the BABOK® Guide by the International Institute of PMP® Exam Preparation 13 Business Analysis® and the PMBOK® by the Project Management Applied Project Management and Institute®. We support individuals and companies with methodo- CM Business Analysis to effectively improve logy-aligned and endorsed courses to prepare for the exams and CRM 14 surely achieve the CCBA®/ CBAP® and/or PMP® certifications. Our Business Analysis Curriculum allows the combination of in- Our trainer 15 dividual education plans, satisfying most of the training’s needs comprehensively. And if there are special requirements, masVen- ta is a competent partner to develop courses and programs indi- vidually tailored for your organization. Ultimately, a professional education proved through well-known certificates provides significant competitive advantage on many Do not accept average quality in professional training – demand levels, whether for individual contractors, for consultancy firms, the best from masVenta, the experts for Business Analysis and or in tenders for new projects. Project Management. masVenta Business GmbH only works with very experienced, certified trainers who are themselves actively engaged in various industry projects as Business Analysts or Project Managers. This ensures a strong practical relevance - what has been learned can be implemented immediately and leads to noticeable improve- ments and cost savings in your projects. As a matter of fact, more than 50% of all IT projects suffer from weak or insufficient requirements and poor communication. masVenta is a specialist in integration of the two key disciplines Business Analysis and Project Management and helps your orga- Dipl.-Ing. Rainer Wendt, CBAP, PMP nization to identify the areas where education and/or engage- Director and Owner ment of masVenta’s experts leads to improvements. training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: Sabine Ostlender www.masventa.de von-Blanckart-Str. 9, Germany-52477 Alsdorf Fax +49 2404 91391 31 Registration, Organization, Content 2
  • 3. www.masventa.de MORE BUSINESS We lead you through our offerings Experienced Professionals convey their Know-How Professional masVenta Trainings Career-goals and Courses Junior BA Business Analyst CCBA®/CBAP®- Project Manager candidate ... wants to learn about ... works as Business or ... works as Business Ana- ... has a lot of experience standards in Business System Analyst and wants lyst for years and wants to and wants to improve his Analysis to develop her to improve his knowledge get a certificate to prove Know-How in special areas professional experiences. in special areas. her qualifications. of expertise.IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Business Analysis Getting Started ( ) Business Analysis Funda- mentals CCBA®/CBAP® Exam Pre- paration Planning and Managing Requirements ( ) Eliciting and Writing Good Business Requirements Requirements Modeling Business Process Mana- gement and Modeling ( ) Enterprise Analysis for IT-Business Analysts Facilitation Skills for PM & BA PMP® Exam Preparation ( ) More PM-Courses For more courses concerning Project Management refer to our Homepage: http://www.masventa.eu/en/services/trainings Applied PM & BA to effectively improve CRM Booking Location and Hotel booking Details After signing in you will receive a confirmati- A limited contingent of rooms is reserved in Our courses last from 9.00 a.m. to 5.00 p.m. on and an invoice. Some courses include the the hotels. Please contact the hotel and refer Following breaks are included: one coffee break BABOK® Guide, which will be sent to you after to the booked course. For detailed information in the morning, lunch, one coffee break in the the payment has been received. concerning the hotel please refer to your con- afternoon. Each participant gets the materials firmation. Do not hesitate to contact us for help. in a handout-map with the complete content of a course. training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, Germany-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 3
  • 4. www.masventa.de MORE BUSINESS Business Analysis Getting Started An Entrance into the World of Business Analysis A masVenta Business Analysis Professional Training Why Business Analysis? Format By working on case studies, the participants Business Analysis comprises Requirements Engineering and more. But what exactly distinguis- will be shown structured approaches. Using hes Business Analysis from traditional Requirements Engineering and who in the project team the results, the students can discover the is responsible for this? This Getting Started course generally handles the question about the necessary requirements, prioritize and va- meaning of Business Analysis in a project. As a large percentage of projects still fail due to insuf- lidate them. This is very important because ficient or misunderstood requirements, Business Analysis is gaining more and more attention. primarily those requirements which are re- By carefully considering Stakeholder needs and expectations, Business Analysis goes far bey- lated to Business needs should be brought ond Requirements Engineering, to mention only one of the topics which make the difference. to realization. Objectives Business Analyse Document “good“ Requirements; clear, precise and complete The term Business Analysis can be under- effective. It is quite obvious that a project Use simple templates to capture different stood in various ways, similar to Project cannot be successful if the needs are not kinds of requirements Management. The International Institute of understood properly and the problems are Use models to effectively work out requi-IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Business Analysis (IIBA) in Toronto, Canada, not solved. The process of learning only by rements, to analyse, document and trace defines Business Analysis as a collection mistakes takes too long and is too expensi- requirements until they can be packaged of approaches and techniques to under- ve to be useful in the business landscape of and communicated to Business in order stand the structure and the rules within an the 21st century. to get an approval Leverage the Project success with requi- organization as well as its employees and Content rements which satisfy the Business Need then to suggest solutions in order to help Reduce re-work on requirements by Participants will be shown how to deal with the organization. ensuring to initially get the right requi- Requirements Specifications and Solution Solutions do not automatically lead to IT- rements Concepts and will work on appropriate case Reduce gaps of understanding by Solutions; however, nowadays nearly every studies. They will also learn the importance continuously verifying and validating large improvement is only possible because of distinguishing between ‘what‘ and requirements of IT or is at least supported by it. ‘how‘. We also concentrate on stakeholder Potential management and dealing with ongoing Audience These days, there are many organizations changes or upgrades, so called moving This course is specially catered to beginners with effective project management sys- targets. of Business Analysis and Requirements tems. However, Business Analysis is not that Engineering. By working on case studies, the participants will be shown structured far developed. This means that Require- approaches. Using the results, the students Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-001 ments Management is mostly done by em- can discover the necessary requirements, ployees or the Project Manager themselves. phrase and validate them. There is large room for improvement Most Business Analysts and people dealing as weaknesses always damage projects and with Requirements Engineering come from maybe even stop them from being the IT area. Business Analysis is often used within an IT project. Fast Facts Knowledge Areas Related Courses Course ID TR-BA-001 Level Basic From The Guide to Business Analysis - Business Analysis Fundamentals Language Body of Knowledge® - CCBA® / CBAP®– Exam Preparation Materials - Planning and Managing Requirements Length 1 Day Business Analysis Planning and Monitoring - Eliciting and Writing Good Business Require´ts Earnings 7 PDUs, 7 CDUs, 0.7 CEUs Elicitation - Requirements Modeling Price Euro 640,- p.P. plus 19% VAT Requirements Management and Communication - Business Process Management and Modeling Minimum 4 participants Enterprise Analysis - Enterprise Analysis for IT-Business Analysts Maximum 8 participants Requirements Analysis - Facilitation Skills for Project Manager and Trainer CBAP®/PMP® Solution Assessment and Validation Business Analysts Continuous events in major European cities Underlying Competencies - Project Management Fundamentals London - Frankfurt - Zurich - Milan - PMP® Exam Preparation Please contact us personally. - Risk Management in IT-Projects - Applied Project Management and Business Getting Started with MORE BUSINESS Analysis to effectively introduce CRM training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 4
  • 5. www.masventa.de MORE BUSINESS Business Analysis Fundamentals In-depth Course for Business Analysis according to BABOK® Guide A masVenta Business Analysis Professional Training Business Analysis according to BABOK® Guide Format The Fundamentals course is ideal for everyone who wants to become familiar with commonly During the course a case study will be dis- cussed in small working groups to instantly accepted methods of Business Analysis including Requirements Engineering. Usually, the parti- apply the tools and techniques. Through cipants of this course are actively involved in tasks depending on this topic within their job. roles and responsibilities the participants Ideally, this course can be done after having participated in the Getting Started course; how- are able to experience how to do Business ever, interested persons with some experience in Requirements Engineering may take this Analysis. Everybody should be prepared to course without finishing the Getting Started course before. actively contribute and collaborate in order The training course is based on A Guide to the Business Analysis Body of Knowledge® (BABOK® to achieve the high learning results. All Guide), a 270-paged definitive book that summarizes the general knowledge of Business Analy- students get valuable masVenta materials. sis. Participants will receive their own copy of the book in advance. Objectives     ! " # $ %     ! E # 8 ) 5 ! 6 F 6 ( ! % ) 0 1 ( Principles Document “good“ Requirements; clear, Basic Principles of Business Analysis Define Business Need precise and complete Classical Requirements Engineering and Assess Capability Gaps Use simple templates to capture different Business Analysis Determine Solution Approach kinds of requirementsIIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Tasks performed by Business Analysts Define Solution Scope and Business Case Use models to effectively work out requi- What makes a Business Analyst successful?     ! G # A ! B  ( 6 ! C ! ) 5 % ) 0 1 ( rements, to analyse, document and trace     ! & # $  ( ) ! % ) 0 1 ( 2 0 ) # requirements until they can be packaged and communicated to Business in order ) ( ) 3 4   ) ( 5  6 ( ) 3 Prioritize Requirements to get an approval Organize Requirements Leverage the Project success with requi- Plan Business Analysis Approach Specify and Model Requirements rements which satisfy the Business Need Conduct Stakeholder Analysis Define Assumptions and Constraints Reduce re-work on requirements by Plan Business Analysis Activities, Verify Requirements ensuring to initially get the right requi- Plan BA Communication, Validate Requirements rements Plan Requirements Management Process     ! H # I   5 (  ) % ! C ! ) 5 4 Reduce gaps of understanding by Manage Business Analysis Performance P 0 (  0 5 (  ) continuously verifying and validating     ! 7 # 8 ( 9 ( 5 0 5 (  ) requirements Assess Proposed Solution Prepare for Elicitation Allocate Requirements Audience Conduct Elicitation Activity Assess Organizational Readiness Document and confirm Elicitation Results People who have already worked in Define Transition Requirements Current Dates on our Homepage: http://www.masventa.eu/en/services/schulungen/tr-ba-002/ different project roles, without having     ! @ # A ! B  ( 6 ! C ! ) 5  0 ) 0 3 ! # Validate Solution participated in a formal Business Analysis C ! ) 5 4 D  C C  ) ( 9 0 5 (  ) Evaluate Solution Performance course. People who are working in Business or IT and who are responsible for Business Manage Solution Scope & Requirements Analysis. This course is as well recommen- Manage Requirements Traceability ded to more experienced Business Analysts Maintain Requirements for Re-use and Project Managers who are looking to Prepare Requirements Package a more formal and broadly accepted BA Communicate Requirements approach. Fast Facts Knowledge Areas Related Courses Course ID TR-BA-002 BABOK® Guide - Business Analysis Getting Started Level Basic Business Analysis Planning and Monitoring - CCBA® Exam Preparation Language Requirements Elicitation - CBAP® Exam Preparation Materials Requirements Management and Communication - Facilitation Skills for Project Manager and Length 3 Days Enterprise Analysis Business Analysts Earnings 24 PDUs, 24 CDUs, 24 PD h Requirements Analysis - Project Management Fundamentals Price € 1.680,- p.P. plus 19% VAT Minimum 4 participants Solution Assessment and Validation Maximum 8 participants Underlying Competencies Trainer CBAP®/PMP® PMBOK® Guide Professional Training with Project Integration Management Project Scope Management Continuous events in major European cities Project Time Management MORE BUSINESS London - Frankfurt - Zurich - Milan Project Risk Management Please contact us personally Project Communication Management training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 5
  • 6. www.masventa.de MORE BUSINESS CCBA®/CBAP® Exam Preparation Best exam preparation by certified Trainers A masVenta Business Analysis Professional Training Want to make sure ... ? Format ... that you are ready for the CCBA®/CBAP® exam and increase your odds of passing it To assimilate the vast amount of informati- on the first try? This comprehensive workshop will prepare you for the Certification of on needed to pass the CCBA®/CBAP® exam, Competency in Business Analysis® (CCBA®) exam/ the Certified Business Analysis Pro- there is a mixture of lecture, discussion, exercises and several practice exams in fessional® (CBAP®) and help you make the most of the limited study time you have. the course. Be prepared to answer practice The course was designed, created, and is taught by CBAPs to help others focus on the tests to simulate the exam, with discus- critical areas to study and to provide insights into the exam. sions about why answers were correct or It is current with the framework of knowledge outlined by the Business Analysis Body incorrect. of Knowledge (BABOK® Guide) version 2.0 and includes over 750 sample questions for Objectives the CCBA® exam and over 900 for CBAP® exam to make you ready and know what to Identify the critical principles, activities, expect come test time. Additionally, you’ll learn test-taking tips and strategies, along tasks, techniques, and tips described in with other practice exercises to reinforce the material. the BABOK® Guide ver. 2.0. Anticipate the 4 general types of ques- tions that appear on the exam and learn What you‘ll receive ModulesIIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA how to answer them. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-003/ and www.masventa.eu/en/services/schulungen/tr-ba-004/ A personal copy of the BABOK® Guide, which Module 1 - Introduction the CCBA®/CBAP® Cite the core knowledge areas, their will be sent to you after payment has been recei- Certification activities, tasks, deliverables, and their ved. It is recommended to read the BABOK® Guide Overview certification process, pre-conditions relationships. in advance. and tips for the application Measure your ability to successfully com- In the course, a comprehensive 400+ Module 2 - The BABOK® Guide Framework plete the exam through practice exams in page preparation study guide loaded with key Module 3 - Business Analysis Planning And each knowledge area. terms, tips, and techniques to help you prepare Monitoring Dissect and understand tricky sample for the CCBA®/CBAP® exam. Module 4 - Requirements Elicitation questions through guided discussion Module 5 - Requirements Management and after every practice exam. Free 90-day subscription to our online Communication Develop a personal test prep strategy, CCBA®/CBAP® study exam simulator (with over Module 6 - Enterprise Analysis employing various test-taking tactics. 750/900 randomized questions and detailed ans- wer explanations). Module 7 - Requirements Analysis Module 8 - Solution Assessment and Validation Audience 150-question “take home” exam simulation with detailed answer explanations, combined Module 9 - Underlying Competencies All people who wish to pass the CCBA® 2.0/ with the online study exam provides a focused Module 10 - Strategies for the exam CBAP® 2.0 certification exam and get the continuing learning experience. What you should expect Certification of Competency in Business Daily exams with realistic practice questions Analysis® (CCBA®) or the Certified Business The exam process: and answer explanations. Analysis Professional® (CBAP®). - Tips for learning and passing the exam Class discussions that dissect practice ques Before taking this course, students should - Develop your own, personal preparation tions to learn how to analyze and answer them. fulfill the IIBA® requirements of 3750/7500 strategy hours BA experience, plus specific minimum - Discuss the strategies for preparation and exam hours per Knowledge Area. simulation at home and online - Re-certification Fast Facts Knowledge Areas Related Courses Course ID TR-BA-003/TR-BA-004 BABOK® Guide - Business Analysis Getting Started Level Intermediate/Advanced - Business Analysis Fundamentals Language Business Analysis Planning and Monitoring Materials Requirements Elicitation - Planning and Managing Requirements Length 4 Days/5 Days Requirements Management and Commu- - Eliciting and Writing Good Business Earnings 28 PDUs, 28 CDUs, 2.8 CEUs nication Requirements 35 PDUs, 35 CDUs, 3.5 CEUs Enterprise Analysis - Requirements Modeling Price € 1.920,-/2.375,- p.P. +19% VAT Requirements Analysis - Business Process Management and Participants min. 4 - max. 8 participants Solution Assessment and Validation Modeling Trainer CBAP®/PMP® Underlying Competencies - Enterprise Analysis for IT-Business Analysts Continuous events in major European cities - Facilitation Skills for Project Manager and London - Frankfurt - Zurich - Milan Business Analysts Learning with - Risk Management in IT-Projects Please contact us personally to plan your training courses. MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender6
  • 7. www.masventa.de MORE BUSINESS Planning and Managing Requirements The right approach for successful projects A masVenta Business Analysis Professional Training It is now well recognized ... Format ... that requirements are critical to the success of any major project. According to SEI’s Square Project the To assimilate the tools and techniques total percentage of project budget due to requirements defects is 25 to 40 percent and costs the econo- learned, there is a mixture of individual my $59.5 billion annually! As a result, a planned requirements approach is essential to a successful and and team exercises throughout the course. smooth-running project. Just like the project itself needs a project plan, the requirements process needs a Exercises and workshops help reinforce requirements plan. concepts learned. Students need to be pre- pared for a high level of participation. To be effective and to provide value to the project and to the organization, Business Analysts must be able to develop a requirements plan and have a thorough understanding of what activities they will perform, what deliverables they will produce, and how they will control and manage changes to those deliverables. Objectives Module 1 - Introduction Estimating assumptions A business case for requirements Case study workshop: requirements activities Determine and plan the requirements IIBA® Knowledge Areas activities needed for the project, identify Module 6 - BA Risk List Requirements planning vs. project planning the deliverables that will be produced, Risk overview Requirement Management Plan Components Requirements risks and how to control and manage changes Requirements Definition Risk plan elements to those deliverables.IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Module 2 - Stakeholder Analysis Risk approach Distinguish between planning as done Stakeholder Definition Monitor and control requirements risks by a business analyst (BA) and the project RACI Matrix Case study workshop: Develop a requirements manager (PM) Stakeholder analysis risk plan Differentiate between the roles and Case study workshop: Develop a RACI matrix, Module 7 - BA Communication Plan responsibilities of project managers, busi- categorize & analyze Stakeholders Communication considerations ness analysts and business clients. Module 3 - Planning Considerations Stakeholder communication preferences Identify roles and responsibilities needed Identify various planning considerations Communication elements for the requirements effort and categori- Identify various project approaches Case Study Workshop: Communication Plan ze the stakeholder list. Case study workshop: Determine project ap- Module 8 - Requirements Management Pro- Define the key deliverables of a require- proach cess Plan ments framework. Module 4 - Understanding Scope Requirements Management Processes Develop a solid requirements plan Project versus product scope Requirement attributes BA’s role in developing a scope statement Requirements organization Audience Scope statement components Prioritization BA and product requirements deliverables Case study workshop: Develop a list of organized This workshop is designed for business Acceptance criteria & prioritized requirements analysts, requirements managers, project Requirements boundaries Traceability overview managers, and anyone who is involved Assumptions and constraints Case Study Workshop: Create a traceability matrix in software development projects. It also Case study workshop: Review and enhance a Case Study Workshop: Create a change manage- Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-005 provides excellent information for business scope statement draft ment process clients and sponsors, quality assurance Module 5 - BA Activities Plan Module 9 - BA Performance Plan analysts, and other stakeholders involved in Planning overview Performance evaluation process overview software development projects. BA deliverables & activities Metric guidelines Pre-requisites: No technical experience is Elicitation techniques overview List of common BA metrics necessary, but an understanding of applica- Modeling techniques overview Collect, measure & report BA metrics tions development is required. Common estimating methods Case study workshop: Identify BA metrics Fast Facts Knowledge Areas Related Courses Course ID TR-BA-005 BABOK® Guide - CCBA® Exam Preparation Level Basic Business Analysis Planning and Monitoring Language - CBAP® Exam Preparation Materials Elicitation - Eliciting and Writing Good Business Require´ts Length 2 Days Requirements Management and Communication Earnings 14 PDUs, 14 CDUs, 1.4 CEUs PMBOK® Guide Price € 1.280,- p.P. plus 19% VAT Project Integration Management Minimum 4 participants Project Scope Management Maximum 8 participants Project Time Management Trainer CBAP®/PMP® Project Risk Management Project Communication Management Continuous events in major European cities Learning with London - Frankfurt - Zurich - Milan Please contact us personally. MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 7
  • 8. www.masventa.de MORE BUSINESS Eliciting and Writing Good Business Requirements Understand and document what the Business needs A masVenta Business Analysis Professional Training In order to navigate ... Format ... the political landscape to meet or exceed customer expectations on any project, it is essential To assimilate the tools and techniques to efficiently and effectively gather their requirements. This course helps you develop skills and learned, there is a mixture of individual learn techniques to translate customer needs into project requirements. It provides a frame- and team exercises throughout the course. work for identifying business problems, and linking requirements to business objectives in Exercises and workshops help reinforce order to solve business problems and set project scope. The approach taken is applicable to all concepts learned. Students need to be pre- types of requirements gathering efforts, including systems development projects. Many practi- pared for a high level of participation. cal and engaging exercises and role playing help walk people through the concepts presented, and afford ample practice with the techniques learned. Objectives Module 1 Introduction to Require- Determine and plan the requirements ments activities needed for the project, identify Definition of a requirement facilitated session, survey, shadowing. the deliverables that will be produced, Why are requirements critical to success (tips on when to use which) and how to control and manage changes Context of requirements definition Assignments and responsibilities of key to those deliverables.IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Distinction between requirements and roles Distinguish between planning as done Agenda and ground rules by a business analyst (BA) and the project design manager (PM) Introduction to Requirements process steps Workshop: prepare for requirements mee- Differentiate between the roles and Introduction to case study ting responsibilities of project managers, busi- Module 2 Gathering High Level Re- Module 4 Elicitation ness analysts and business clients. quirements Identify roles and responsibilities needed Exercises and discussion about effective for the requirements effort and categori- Eliciting requirements within the context of elicitation and listening ze the stakeholder list. the business need Elicit detailed needs – iterative Define the key deliverables of a require- Asking context questions - Types of requirements ments framework. Define problem/need (root causes, SARIE - Process needs Develop a solid requirements plan and Fishbone) - Information needs Define objectives and deliverables - Business rules Audience Introduction to case study Questions and more questions to ask to Exercise: which requirements belong in and This seminar is designed for new business elicit requirements analysts, business people, systems analysts, out of scope Practice with role play project managers, and anyone who is in- Workshop: define high-level requirements Module 5 Getting Consensus volved in the development of any business Module 3 Prepare for Elicitation product, not just software development. Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-006 Sessions Conflict Pre-requisites Resolving conflict Elicitation introduction Handling difficult people situations Participants should have worked on the Objectives (know what you need to accom- Prioritizing requirements analysis, development, maintenance/ plish); Info Gathering format: interview, Final role play enhancement of at least one business product. Fast Facts Knowledge Areas Related Courses Course ID TR-BA-006 Level Intermediate BABOK® Guide - CCBA® Exam Preparation Language Elicitation Requirements Management and - CBAP® Exam Preparation Materials Communication - Planning and Managing Requirements Length 3 Days Enterprise Analysis - Requirements Modeling Earnings 21 PDUs, 21 CDUs, 2.1 CEUs Underlying Competencies Price € 1.680,- p.P. plus 19% VAT Minimum 4 participants PMBOK® Guide Maximum 8 participants Project Scope Management Trainer CBAP®/PMP® Project Communications Management Continuous events in major European cities Project Human Resources Management London - Frankfurt - Zurich - Milan Please contact us personally. Learning with MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender8
  • 9. www.masventa.de MORE BUSINESS Requirements Modeling Use models to support the communication of requirements A masVenta Business Analysis Professional Training The single most challenging ... Format To help assimilate the tools and techniques ... part of a project is perhaps getting the requirements right. This course presents learned, there is a mixture of individual and many methods, tools, models, and techniques to help elicit and analyze requirements. team exercises throughout the course. A Participants will practice eliciting, analyzing, modeling, and tracing requirements as lively role play and case study help reinforce concepts learned. Students will need to be they work through an engaging case study. In addition, attendees will learn about the prepared for a high level of participation. importance of building relationships and trust in the requirements process as they Each participant will receive a comprehensi- categorize stakeholders and analyze their roles, responsibilities, and influence. ve student guide. Objectives Module 1 Introductions Module 5 Getting and Translating Infor- Discuss the business analysis framework. mation Requirements Module 2 Requirements Foundation Describe progressive elaboration of Steps to Gather Information Requirements requirements from high-level business Introducing the Business Analysis Framework - Entities, - Attributes, - Relationships Requirements Defined requirements through detailed solution Data Business Rules: requirements. Classification of Requirements to go from - Translating Cardinality and Optionality Rules,IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA High-Level to Detailed : Business, Stakeholder, List the components of a “great“ require- Referential Integrity Rules, Edit Rules, Attribute Functional, Non-Functional, Transition, Business Constraints, Workshop ment and provide examples of each. Rules with examples Use a systematic process for eliciting, What is a good requirement? Module 6 Use Cases analyzing, and modeling requirements Introduction to Requirements Analysis through Basic Elements that are critical to business success. Modeling Use Case Model: Diagram and Actors Trace requirements back to business Module 3 Effective Elicitation Workshop problems and business objectives. Use Case Iterations Discuss numerous techniques for eliciting Discussion Exercise Narrative Flow of Events the right information from your clients in Elicitation Techniques Examples the right situations. Considerations in Choosing Techniques Use Cases and Test Cases, Workshop Keeping Focused Ask probing questions that help discover Asking Focused Questions Module 7 User Interfaces and Prototy- hidden requirements. Agendas and Ground Rules ping Case Study Workshop General Considerations Audience Module 4 Process Mapping Actors, Objectives, and Scenarios Purpose of Prototyping This workshop is designed for business Process Diagrams Roles analysts, project managers, developers, Process Map Definition Prototype Review Sessions and anyone who is involved in software Notes for Booklet Review Prototyping Process, Workshop development projects. It also provides Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-007 Keeping Focused excellent information for business clients Process Scope Module 8 Presentations and sponsors, quality assurance analysts, Primary and Alternate Paths Peer Review Presentations by Each Team (throug- and other stakeholders involved in software Exception Parking Lot hout the course) development projects. No technical experi- Workshop Part 1 Module 9 Appendix ence is necessary, but an understanding of applications development is required. Bibliography, Requirements Package Fast Facts Knowledge Areas Course ID TR-BA-007 Level Intermediate BABOK® Guide Related Courses Language Requirements Elicitation - CCBA® Exam Preparation Materials Requirements Management and Communication - CBAP® Exam Preparation Length 2 Days Enterprise Analysis Earnings 14 PDUs, 14 CDUs, 1.4 CEUs Requirements Analysis Price € 1.280,- p.P. plus 19% VAT Underlying Competencies Minimum 4 participants Maximum 8 participants PMBOK® Guide Trainer CBAP®/PMP® Project Scope Management Continuous events in major European cities Learning with London - Frankfurt - Zurich - Milan Please contact us personally. MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 9
  • 10. www.masventa.de MORE BUSINESS Business Process Management and Modeling The essential steps for Process Management A masVenta Business Analysis Professional Training To maintain competitiveness ... Format ... in local and international markets, it is increasingly essential to formally manage your busi- To help assimilate the tools and techniques ness processes. This course explores the need for a business process focus, the essential steps learned, there is a mixture of individual for process management, and the critical success factors for making the effort successful. It and team exercises throughout the course. provides a practical framework for understanding process and describes tried and true process A lively role-play and case study help management concepts and techniques. It explains the foundation of using and developing reinforce concepts learned. Students will need to be prepared for a high level of metrics, and it describes the role of the Process Owner, the most crucial member of a Business participation. Each participant will receive a Process Management effort. Presented in a methodology-neutral way, participants can easily comprehensive student guide. apply the knowledge and skills to any environment. Objectives Module 1 Welcome grams, Run Charts, Scatter Diagrams, Pareto Analysis) Workshop Acquire the mindset of process thinking Module 2 Business Process Management to solve business problems. (BPM) Fundamentals Module 4 Business Process Design and Understand strategic business alignment What is Business Process Management (BPM) Improvement Overview: with processes, including an introduction A definition (or a few definitions from a few key Process Design Principles to business architecture. sources) Value Design Optimization PrincipleIIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Understand what the new Business The Case for Business Process Management Quality Design Optimization Principle Focus: Addition of Value Process Management technologies are Time Design Optimization Principle The Opposite of Value: Waste Process Design Key Concepts and how they can leverage your other The Net Positive effects of Applying BPM Layers Business Process Improvement BPM efforts. BPM Methodologies The Case for BPI Workshop Apply a BPM Life Cycle definition and BPM Framework Module 5 Business Process Performance learn how to continuously improve orga- Types of Processes to Manage Management nizational performance. BPM Critical Success Factors Learn how BPM works with different The Case for Process Monitoring Framework for BPM methodologies, including Lean and Six Definitions: Metrics versus Measures Core BPM Role Definitions Sigma. Pros and Cons of Metrics Process Owner Responsibilities Learn an industry-standard approach that Four-Step Metrics Process Workshop Workshop encompasses Process Modeling What is Business Intelligence (BI)? Module 3 Business Process Modeling / BI System Objectives Analysis Overview Dashboards and Balance Scorecards Audience BPM Framework BPM Monitoring Technologies Exercise What is Business Process Modeling? Control Plan Basics Workshop Process and business analysts, business Benefits of Documenting Processes Module 6 Transform Your Organization High Level Definitions process owners and executives, project for BPM managers, general business staff, and any- Process Modeling Process Transformation one who needs the skills to improve and/or Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-008 Process Modeling Notations Scale of Changes manage business processes. Analyzing Processes Manifestations of Resistance Examples of Divergent Analysis tools (5 Whys, Adaptability to Change Pre-requisites Fishbone Diagrams, Cause and Effect Analysis) The Change Cycle – Macro View Examples of Convergent Analysis tools (Gap General business experience as a process What Must an Organization Do? Analysis, Cost Benefit Analysis) participant. The Dynamics of Change Model Different Pictures Tell Different Stories (Histo- The Change Cycle – Micro View ... Fast Facts Knowledge Areas Course ID TR-BA-008 BABOK® Guide Related Courses Level Intermediate Elicitation Language Enterprise Analysis - CCBA® Exam Preparation Materials Requirements Analysis - CBAP® Exam Preparation Length 3 Days Solution Assessment and Validation - Planning and Managing Requirements Earnings 21 PDUs, 21 CDUs, 2.1 CEUs Underlying Competencies - Eliciting and Writing Good Business Price € 1.680,- p.P. plus 19% VAT PMBOK® Guide Requirements Minimum 4 participants Project Scope Management Maximum 8 participants Project Human Resource Management Trainer CBAP®/PMP® BPM CBOK® Guide Continuous events in major European cities Process Modeling London - Frankfurt - Zurich - Milan Process Analysis Please contact us personally. Process Design Learning with Process Performance Management MORE BUSINESS Process Transformation training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender10
  • 11. www.masventa.de MORE BUSINESS Enterprise Analysis for IT-Business Analysts Beyond traditional Requirements Engineering A masVenta Business Analysis Professional Training Enterprise Analysis ... Format ... is in Requirements Engineering something which is conducted only recently. Traditionally, Business During the course there are presentations requirements were just given to the technical personnel and – in best cases – somehow explained. and exercises to immediately apply the Mostly the requirements contained already a solution or solution sketch. Nobody from the techni- things which have been learnt by going cal department was asked to understand the Business Case or to question whether the suggested through a realistic case study. Participants solution was the only alternative. This mindset is changing dramatically – modern Business Analysts are asked to present the results before the or people who are working like that understand the Business and the real, underlying Business Need group and “sell” their initiatives by showing before they lock into a solution approach. Furthermore, it is mandatory to understand the gaps and plausible Business Cases. Furthermore, they obstacles which might exist in an enterprise and which do not allow to satisfy the Business Need. have to work on their own. Objectives Content Learn how to Understand the Business Need Quantify goals vs. formulate strategic goals Use techniques to determine the real How to convince stakeholder, that an agreed- Business Case Format, necessary and optional Business Need upon, well formulated Business is mandatory elements Identify gaps, shortcomings and obstac-IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Vision & Mission Statement for potential initia- Enterprise KPIs / expected performance impro- les which have to be reduced or removed tives vements to satisfy the Business Need Explore an approach to create a feasi- Understand the relevant Business processes, Elevator Pitch exercise ble solution, taking into consideration understand how the Business works various stakeholder concerns and other Determine and document challenges and constraints obstacles Formulate the solution (product) scope Calculate a Business Case Recommend the best solution approach or recommend to cancel the initiative Audience Business Analysts or other professionals who are performing Business Analysis tasks and who want to leverage their skills for the Project Initiation phase. Colleagues from Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-009 the Business, the technical departments or from the PMO who decide or who prepare decisions whether projects are kicked-off and if, according to what solution approach. Fast Facts Knowledge Areas Course ID TR-BA-009 Related Courses Level Advanced BABOK® Guide Business Analysis Planning and Monitoring - CCBA® Exam Preparation Language - CBAP® Exam Preparation Materials Elicitation - Business Process Management and Modeling Length 2 Days Requirements Management and Communication - Risk Management in IT-Projects Earnings 14 PDUs, 14 CDUs, 1.4 CEUs Enterprise Analysis Price € 1.280,- p.P. plus 19% VAT PMBOK® Guide Minimum 4 participants Project Integration Management Maximum 8 participants Project Scope Management Trainer CBAP®/PMP® Project Time Management Project Risk Management Project Communication Management Continuous events in major European cities Learning with London - Frankfurt - Zurich - Milan Please contact us personally. MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 11
  • 12. www.masventa.de MORE BUSINESS Facilitation Skills for Project Manager and Business Analysts Enhanced Soft-Skills to moderate groups and workshops A masVenta Business Analysis Professional Training An effective facilitator ... ... empowers the group to capitalize upon their own latent capabilities and knowledge in the search for optimum solutions and consensus. The facilitator‘s ability to control the workshop to achieve its objectives is key to the success of this method. This course equips attendees with a structured approach to the planning, conduct and follow-up of facilitated workshops. Se- veral facilitation techniques and processes are taught, and guidelines provided on why, when and how to use them. Throug- hout the course attention is focused on the effective management of the people dynamics. Unlike an overview course, this workshop gives participants numerous exercises to practice the techniques presented. Format Module 1 Facilitation Concepts Course format and topics covered Action planning (RACI matrix) This course is highly interactive, providing Definition of facilitation Facilitated exercise on problem solving students an opportunity to facilitate a series Getting and receiving feedback Module 6 Process Mapping (high-level of progressively more difficult exercises. Facilitated exercise on ice-breakers to introduce overview) Hands-on exercises will enable students to students ‚As-Is‘IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA practice being facilitators and scribes. Facilitated exercise on role of ice-breakers and ‚To-Be‘ participants’ favorite ice-breakers Gap analysis Module 2 Ground Rules Facilitated exercise on process mapping Purpose Module 7 Inter-Group Comparison for Objectives Strategies for use Resolving Conflict Use the various facilitation techniques Facilitated exercise to develop ground rules Purpose and appreciate when and how to use Module 3 Group Dynamics Active listening them for best effect How groups form Conflict Tuckman and Maslow in relation to a facilitated Conflict-management techniques for facilitators Develop a structured approach to the session Handling conflict and impasse planning and conduct of facilitated Module 4 The Facilitation Process Use of power sessions Key roles and responsibilities Facilitated exercise on resolving conflict (inter- How to run the pre-position meeting group comparison) Provide effective management of the How to prepare for the workshop Module 8 Handling Difficult Relationship people dynamics Controlling the process Situations Employ various facilitation techniques Room layout, tools, and equipment Focusing on the behavior The BID model to help build teams, resolve conflict, and Brainstorming Effect of behavior on the group identify and solve problems. Getting to consensus/voting Module 5 Problem Solving Moderating undesirable behavior Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-ba-010 Problem identification Facilitated exercise on difficult situations Audience Facilitated exercise on problem identification Module 9 Problem-Solving through Problem solving Associated Brainstorming Purpose Those wishing to use facilitation for The 5-stage process Rules How it works maximum effect and those wishing to Clustering Facilitated exercise on problem solving through go beyond basic meeting skills to deliver Selection associated brainstorming consensus and action. Fast Facts Knowledge Areas Course ID TR-BA-010 Level Intermediate BABOK® Guide Related Courses Language Elicitation - CCBA® Exam Preparation Materials Underlying Competencies - CBAP® Exam Preparation Length 2 Days - Eliciting and Writing Good Business Require´ts Earnings 14 PDUs, 14 CDUs, 1.4 CEUs PMBOK® Guide Price € 1.280,- p.P. plus 19% VAT Project Scope Management Minimum 4 participants Project Communications Management Maximum 8 participants Project Human Resource Management Trainer CBAP®/PMP® Continuous events in major European cities London - Frankfurt - Zurich - Milan Please contact us personally. Learning with MORE BUSINESS training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender12
  • 13. www.masventa.de MORE BUSINESS PMP® Exam Preparation A fully-fledged solution for the exam preparation A masVenta Project Management Professional Training This 5-day PMP® Certification Boot Camp ... Format ... provides the 35 hours of project management contact hours required to sit for the Project Manage- A combination of lecture, facilitated discus- ment Institute (PMI)® Project Management Professional (PMP)® certification exam. It begins with 2 days of sion and exercises, and numerous practice practical application of the methods and techniques that project managers use to effectively initiate, plan, tests contribute to a successful learning execute, control and close projects. The next 3 days include intense preparation for the PMP® examination. environment. Each participant will receive Students learn test-taking tips and strategies and get hands-on experience with the tools and techniques a comprehensive student guide complete they need to understand for the test. Discussion of the extensive materials covering all of the concepts and with detailed examples and realistic prac- best practices in project management get reinforced through individual work, group exercises, and practice tice tests. tests. Objectives Module 1 Project Management Foundations Identifying and quantifying risks and impacts Describe the project management frame- The need for projects Distinguishing project work from operational Risk register work, including the five processes groups work Adding tasks to the plan based on risks and nine knowledge areas Module 2 Partnering with Stakeholders Responsibilities for risk Define roles and responsibilities of each Workshop project stakeholder and discuss the Who “owns” a project? Importance of communications importance of collaboration to better What is a “stakeholder”?IIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Barriers to communications manage projects Defining key roles and responsibilities Communications channels The importance of sponsorship Develop a scope statement to establish Media choices Partnerships and trust the project baseline Communications planning Responsibility Assignment Matrix (RACI) Stakeholder analysis Learn how to identify and quantify risks Workshop Workshop and develop risk-mitigating strategies in Module 3 Project Initiation Module 7 Executing and Controlling the a risk management plan How projects get initiated Project Common business (project) benefits Estimate tasks using top-down and Team dynamics Elements of a project initiating document/char- bottom-up methods Leadership and management ter Complete a work breakdown structure Conflict and power Workshop Workshop (WBS) Module 4 Defining Project Scope Controlling projects Understand how to read Project Network Business and project objectives alignment Project tracking Key Scope Statement elements Diagrams (Gantt and PERT) Performance reporting Workshop Change management Control projects using project tracking Module 5 Planning: Estimating and Schedu- How to recognize scope “creep” techniques, while recognizing common ling Workshop obstacles to project tracking Estimating challenges Module 8 Closing Projects Accurately close projects and conduct Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-pm-002 Effort versus duration How do you know when a project is complete? lessons learned Estimating techniques Getting sponsor acceptance of the “product” Progression of estimates Formally closing out the project Decomposition Conducting a lessons learned session and docu- Audience Work Breakdown Structure (WBS) menting it for organizational memory/wisdom Scheduling challenges Why celebrations are important to project ma- This course is intended for project professi- Workshop nagement success onals qualified to sit for the PMP® certificati- Module 6 Planning: Key PM Plan Elements Recognition considerations on examination. Components of a project management plan Keys to celebration ... For pre-requisites details, please go to the Understanding project risk course website. Fast Facts Knowledge Areas Related Courses Course ID TR-PM-002 Level Advanced PMBOK® Guide - Business Analysis Fundamentals Language Project Integration Management - Eliciting and Writing Good Business Materials Project Scope Management Require´ts Length 5 Days Project Time Management - Project Management Fundamentals Earnings 35 PDUs, 35 CDUs, 3.5 CEUs - Risk Management in IT-Projects Price € 2.375,- p.P. plus 19% VAT Project Cost Management Minimum 4 participants Project Quality Management Maximum 8 participants Project Human Resources Management Trainer CBAP®/PMP® Project Communication Management Learning with Project Risk Management Continuous events in major European cities Project Procurement Management London - Frankfurt - Zurich - Milan MORE BUSINESS Please contact us personally. training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 13
  • 14. www.masventa.de MORE BUSINESS Applied Project Management and Business Analysis to effectively improve CRM Successful Customer Relationship Management A masVenta Customer Management Professional Training Customer Relationship Management ... Format ... strategies continue to be one of the most important topics in modern Businesses. Precise The course facilitates a near-real-life case knowledge about customers and their needs and expectations help companies retaining or study where CRM processes and a new soft- even extending their customer base and keeping churn rates low at the same time. This is not ware system need to be introduced. With only provided by CRM IT solutions, CRM as such is a company-wide approach which comprises role games and conflict scenarios the cour- se shows how to master challenges with a strong vision supported by management, a sustainable employee’s attitude towards their cus- CRM, between Sales, Marketing, Accoun- tomers and reliable business processes which are finally supported by an appropriate IT. What ting, IT and other stakeholders. Direct and role plays Project Management and Business Analysis in this context? Improving CRM means Indirect Sales scenarios are being discussed change - and change can only be achieved by projects. These projects need to be managed; as well as After-Sales opportunities and the and the expected project results have to be formulated as agreed-upon Business requirements. related processes. Participants can bring This course guides the participants through real CRM case studies and unleashes the secrets of questions from their own projects. achieving best project results by Applied Project Management and Business Analysis.. Objectives Module 1 – Initiating Formulate the CRM vision of the com- What a Strategy statement should look like Work Breakdown Structure panyIIBA®, CBAP®, CCBA® and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA The sense of a Vision & Scope document Understand the Development process Learn how to understand the companies’ Determine the real Business Need Handle Change Requests Test cases and Testing procedures CRM gaps Calculation of a Business Case Stakeholder assessments – Who influences the Elicit the Business Requirements regar- Module 4 – Controlling and Reporting project and how? ding Lead Management and Sales Force Risk management Automation Feasibility Studies Ongoing communication and reporting Kick-Off Meeting and How to form the team Manage conflicts between various Project Marketing Module 2 – Planning Continuous Verification & Validation of Require- stakeholders, achieve commonly agreed Different kinds of requirements ments requirements Understand the Business Processes (As-Is) Prioritization of Requirements Understand the IT landscape, identify lea- Agree and document responsibilities (RACI) Allocation of Requirements ding systems, determine approaches for Managing requirements The magic triangle – Time, Budget, Scope data synchronization between systems Form the desired future state (To-Be) Managing Conflicts Manage flow of data architecture as well Requirements Analysis Management Attention as workflows and their tasks Create Models for best communications Escalation Perform Vendor Assessments, rank ven- Requirements presentations Module 5 – Finalizing and Closing dors according to appropriate criteria and Requirements Packaging and Sign-Off Integration in current landscape their weights Compare Solution approaches User Involvement Create High-Level WBS User and Support Trainings Current Dates on our Homepage: www.masventa.eu/en/services/schulungen/tr-cm-001 Do High-Level Estimations Audience Projects Communications The value of prototyping Deployment/Roll-out People, who are responsible for Customer Plan and agree on Acceptance criteria Phase approach Relationship Management, e.g. for introduc- Module 3 – Executing and Changing Launch/Go-Live tion of new CRM software, CRM processes Request for Information Acceptance approval/Sign-Off or more generally, a companies’ CRM Request for Proposal Celebration strategy. Assigned Project Leads, Business Vendor assessment Re-usable requirements Analysts or colleagues form IT or Sales who Estimations Lessons Learnt want to learn how they could successfully Vendor choice and contracts Closure of the projects execute their CRM project plans. Fast Facts Knowledge Areas Course ID TR-CM-001 BABOK® Guide Project Quality Management Level Advanced Business Analysis Planning and Monitoring Project Human Resource Management Language Requirements Elicitation Project Communications Management Materials Requirements Management and Communication Project Risk Management Length 2 Days Enterprise Analysis Project Procurement Management Earnings 14 PDUs, 14 CDUs, 1.4 CEUs Requirements Analysis Related Courses Price € 1.280,- p.P. plus 19% VAT Solution Assessment and Validation Minimum 4 participants Underlying Competencies - Business Analysis Getting Started - Business Analysis Fundamentals Maximum 8 participants PMBOK® Guide - Planning and Managing Requirements Trainer CBAP®/PMP® Project Integration Management - Eliciting and Writing Good Business Require´ts Continuous events in major European cities Project Scope Management - Enterprise Analysis for IT-Business Analysts London - Frankfurt - Zurich - Milan Project Time Management - Project Management Fundamentals Please contact Project Cost Management - Risk Management in IT-Projects us personally. training@masventa.de masVenta Business GmbH Phone +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, D-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender14
  • 15. www.masventa.de MORE BUSINESS Certified Trainer for your professional Education Experienced Professionals convey their Know-How Professional masVenta Trainings Our Trainer Michaela Kühn, PMP Rolf Kreutzheide, PMP Qualifications: Qualifications: M.A. Anglistics, Skandinavistics and didac- Dipl.-Ing. Electrical Engineering tics for adult education, Prince2 Founda- Focus: tion Consulting, Business Consulting, Project Mana- Focus: gement, Coaching, Risk Management Project Management, Conflict Management, Hobbies: American Crime, Music, Jazz- Communication Skills, Visual Facilitating Trumpet Hobbies: Crime Novels, Nature, Parlor GamesIIBA®, CBAP®, CCBA(TM) and BABOK® are registered trademarks of the International Institute of Business Analysis, Canada. PMI®, PMP® and PMBOK® are registered trademarks of the Project Management Institute, USA Thomas Rölker, CBAP, PMP Peter Wetzel, PMP Qualifications: Qualifications: MBA, Bachelor of International Management Dipl.-Inform. Focus: Focus: Project Management, Offshore Outsourcing, Busi- Project Management, Requirements Manage- ness Analysis, Demand Management, IT Service ment, Business Analysis, Change Management, Management, Delivery Management IT- Technology Strategy, CRM, Communications Hobbies: Family, Sports Hobbies: Renovation of an old house, to wine and dine, enthusiasm for technics & future Rainer Wendt, CBAP, PMP Contact Qualifications: Qualifications: cation Sabine Ostlender, ppa. Dipl.-Ing. Electrical Engineering Qualifications: Focus: Focus: Dipl.-Ing. Architecture Business Analysis, Enterprise Analysis, Project- Focus: and Requirements Management, Software Deve- Administration and Human Resources. lopment- and Requirements-Lifecycle, Risk Hobbies: Classic Cars, Sailing, Playing Guitar Management, Coaching Hob Hobbies: Motorbiking, Sailing, Playing Bass Company The masVenta Business GmbH is an innovative consulting and IT services company with focus on Business Analysis, Business Process Management and Project Management. This includes provisioning of highly qualified and experienced IT-, Project- and Change Experts and professional Human Resource development through training programs and curriculums. masVenta provides special preparation programs for those who want to achieve the Certification of Competency in Business Analysis, CCBA®, the Cer- tified Business Analysis Professional, CBAP ® and Project Management Professional PMP ®. masVenta is one of the leading IIBA® Endorsed Education Provider (EEP®) providers for training courses in Business Analysis according to BABOK® Guide, both, in German and English. Apart from the analysis and the conception masVenta offers also Project Management and implementation of IT solutions. The senior experts of masVen- ta have decades of practical experience in the conducting projects, Requirements Management, conceptual design and implementation of IT projects in the branches Automotive, Banking, Energy, High-Tech and Telecommunications. We support internal change projects in process and structural organization through our profound methodical process knowledge and experience in the development of new organizational structures. This includes sourcing concepts for both, Nearshore and Offshore. For technical implementation of solutions we draw on specialized technology partners; the emphasis here is on the Microsoft Business Solutions, spe- cifically Microsoft Dynamics CRM and Microsoft Office SharePoint and the Microsoft Business Intelligence stack based on the SQL server. In this context, masVenta offers under an own brand SoftASA ® a range of products and also custom-developed solutions based on Microsoft Hosting environments, exclusively from German Data Centers in Frankfurt and Munich. The Company‘s headquarter is in Alsdorf near Aachen, Germany. It has been founded and is privately owned by Managing Director Rainer Wendt, CBAP, PMP. The masVenta Business GmbH has 10 employees, as of September 2012. training@masventa.de masVenta Business GmbH Tel. +49 2404 91391 0 Contact: www.masventa.de von-Blanckart-Str. 9, Germany-52477 Alsdorf Fax +49 2404 91391 31 Sabine Ostlender 15
  • 16. Do you have questions concerning our program or would you like to book a course ? von-Blanckart-Str. 9 52477 Alsdorf Phone +49 2404 91391-0 GermanyBUSINESS GMBH training@masventa.de www.masventa.de