0
Malaysian Government OSS Conference
              MyGOSSCON 2008




Transforming Public Service Delivery
           Throu...
Outline
   Introduction
   OSS Master Plan
   Phase II Achievements
   Public Service Delivery and OSS
   Savings
  ...
Introduction
   Growing expectations from
    citizens on public service
    delivery
   Government is committed to
    ...
Introduction
   ICT enables public service delivery
    transformation
       One Stop Centres
       Government Portal...
OSS Master Plan
                            - Announcement -

   Open Source Software
    (OSS) Program instructed
    an...
OSS Master Plan
                            - GOM Direction on OSS -

                            To encourage OSS impleme...
OSS Master Plan
- Framework / Strategic Thrust Areas -


    MAMPU                                                        ...
OSS Master Plan
- Implementation Road Map -




                                                              8
Unit Pemod...
OSS Master Plan
                         - Where Are We Now -

    Laying the                         Early               ...
OSS Master Plan
    - Open Source Competency Centre (OSCC) -
   OSCC established in
    2004
        OSS reference centr...
OSS Master Plan
                        - Smart Partnership -

    OSS Economy
    Sustainability
    Model
   Leverage o...
Phase II Achievements
           OSS Policies, Standards & Guidelines




OSS Implementation   Malaysian Government       ...
Phase II Achievements
                    -R&D-
OSCC R&D Products For Use by Government Agencies:
● MySpamGuard (ver 2)
● ...
Phase II Achievements
                      -R&D-
Portal and Knowledge Bank Enhancement
   Knowledge Bank links Public Se...
Phase II Achievements
                                   -R&D-
      Upgraded OSS Portal                          Enhanced...
Phase II Achievements
                                            -R&D-
   e-Marketplace
       To facilitate OSS demand...
Phase II Achievements
                                -R&D-
OSS Development Toolkit
                                      ...
Phase II Achievements
                          -R&D-
   Advanced Virtualization Facility
    (AVF)
       A service to ...
Phase II Achievements
                  - OSS Competency Development -

OSCC Phase II Training
                           ...
Phase II Achievements
                          - OSS Certification Program -
    ●   OSCC Certification Standards introdu...
Phase II Achievements
- OSCC Newsletter & Benchmarking Report -
                OSCC eNewsletter
                      P...
Phase II Achievements
             Communication & Collaboration
   Countries seeking collaboration with
    OSCC
      ...
Phase II Achievements
                                                       OSS Adoption
Government Agencies adopting OSS...
Phase II Achievements
                                                     OpenOffice.org Usage in Agencies

No. Agencies ...
Phase II Achievements
                           OpenOffice.org Planned Adoption
                             OSS Applicat...
Public Service Delivery and OSS
   OSS widely adopted in Public Sector
        50% of agencies use OSS currently
      ...
Public Service Delivery and OSS
   OSS Case Study Awards
    highlights public service
    delivery achievements
       ...
Public Service Delivery and OSS
   Effective service delivery with minimalist OSCC products and
    services
       MyMe...
Public Service Delivery and OSS
                                        Green IT
   Green IT efforts focus on using compu...
Public Service Delivery and OSS
                                     Green IT
   Developments in IT hardware and software...
Public Service Delivery and OSS
                Green IT – Resource Consolidation
   Computing resources not used
    eff...
Public Service Delivery and OSS
                 Green IT – Extend Lifespan
   OSS can extend product lifespan
       So...
Savings
                              Known Savings
Total Estimated Known Savings (2004 – 2008) – Phase I & II

RM 32,692,...
Savings
                                      Potential Benefits
Potential Savings of using OpenOffice.org and
MAMPU OSCC ...
Conclusion
   Agencies need to comply with the OSS policies,
    guidelines and standards
   Agencies should use OSCC pr...
Conclusion
   Agencies to consider OSS solutions in implementing
    their Green IT initiatives
       Lower overall ope...
THANK YOU
   OSCC Portal
    http://opensource.mampu.gov.my
   OSCC Mailing Lists (oscc-discuss)
     http://lists.osc...
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Transforming Public Service Delivery Through OSS

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Transforming Public Service Delivery Through OSS MyGOSSCON 2008. Dr. Nor Aliah bt Mohd Zahri
Deputy Director General (ICT),
Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)

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Transcript of "Transforming Public Service Delivery Through OSS"

  1. 1. Malaysian Government OSS Conference MyGOSSCON 2008 Transforming Public Service Delivery Through OSS 5th November 2008
  2. 2. Outline  Introduction  OSS Master Plan  Phase II Achievements  Public Service Delivery and OSS  Savings  Conclusion 2 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  3. 3. Introduction  Growing expectations from citizens on public service delivery  Government is committed to meeting expectations  Customer friendly services  Quality and efficient services  One Service, One Delivery, “No Wrong Door”  Emphasises transformation in public service delivery 3 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  4. 4. Introduction  ICT enables public service delivery transformation  One Stop Centres  Government Portals  Information at your fingertips  e-Government services  mySMS  myBayar  myForms  Various ICT initiatives in progress to enhance public service delivery 4 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  5. 5. OSS Master Plan - Announcement -  Open Source Software (OSS) Program instructed and approved by Cabinet  Approved by the GITIC on 19th February 2004  Announcement of OSS Master Plan on 16th July 2004  Formulated through consultative process involving government agencies, institutions of higher learning, nonprofit organizations 5 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  6. 6. OSS Master Plan - GOM Direction on OSS - To encourage OSS implementation OSS Objectives Guiding Principles  Reduce total cost of ownership  Fit for purpose  Increase freedom of choice of software  Least disruptive to operations usage  Co-existence with other legacy proprietary  Increase interoperability among systems systems  Increase growth of ICT industry  Leverage on existing facilities, hardware,  Increase growth of OSS user and software and expertise developer community  Not driven or controlled by hardware or  Reduce digital divide software vendors 6 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  7. 7. OSS Master Plan - Framework / Strategic Thrust Areas - MAMPU MOSTI 1 7 Develop OSS Optimise Resources Technical By Encouraging Implementation Smart Partnerships Plan For the Public With Relevant Sector Organisations MAMPU MAMPU 2 6 Entrust A Governing Body To Champion Provide Incentive Monitor & Drive The To Prosper The OSS Development Of Implementation OSS Solutions MOE MOSTI Attorney General 3 4 5 Continuous Train And Develop Promote Creativity Development of Policies Human Resource And Innovativeness & Legal Direction To To Support OSS Via R&D To Harness Encourage Utilisation & Implementation Competitiveness Production Of OSS 7 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  8. 8. OSS Master Plan - Implementation Road Map - 8 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  9. 9. OSS Master Plan - Where Are We Now - Laying the Early Accelerated Self Foundation Adoption Adoption Reliance SHORT TERM (0 - 2 years) MID TERM (2 – 5 years) LONG TERM ( > 5 years) We Are Here Moving forward  A long-term project  Short-term successfully laid the foundation  Accelerated Adoption in progress within The Ninth Malaysian Plan (2006-2010) 9 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  10. 10. OSS Master Plan - Open Source Competency Centre (OSCC) -  OSCC established in 2004  OSS reference centre for agencies  Services provided:  OSS Training & Certification  OSS Promotion  Technical Support  R&D  Consultancy  Collaboration 10 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  11. 11. OSS Master Plan - Smart Partnership - OSS Economy Sustainability Model  Leverage on existing resources  The delivery of OSS Solutions and Services achieved through active engagement via OSCC as the bridge 11 11 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  12. 12. Phase II Achievements OSS Policies, Standards & Guidelines OSS Implementation Malaysian Government Web Application OSS Reference Guidelines Interoperability Guidelines Architecture (2008 edition) Framework for OSS (MyGIFOSS) (2008 edition) All documents are downloadable from http://opensource.mampu.gov.my or http://www.oscc.org.my 12 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  13. 13. Phase II Achievements -R&D- OSCC R&D Products For Use by Government Agencies: ● MySpamGuard (ver 2) ● MySurfGuard ● MyNetWatch (ver 2) ● MyMeeting ● MyWorkSpace ● MySurveillance ● Available to ALL government agencies ● Product training provided MyWorkSpace ● Product website available ● Contains Guides, FAQ, Links, Source Codes 13 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  14. 14. Phase II Achievements -R&D- Portal and Knowledge Bank Enhancement  Knowledge Bank links Public Sector, R&D and Business communities  To build and sustain the OSS ecosystem  Built new Community of Practice (CoP) platform  Upgraded OSS Portal  Enhanced Knowledge Bank  Developed and implemented e-Marketplace  Knowledge Bank enhancement  Upgrade to user friendly system for knowledge sharing  General users  Developers  Examples of information resources  Collaborative workspaces (wiki, discussion, files)  Collection of case studies 14  Master List of OSS adoption andPerancangan Pengurusan Malaysia Unit Pemodenan Tadbiran dan OSCC product utilization
  15. 15. Phase II Achievements -R&D- Upgraded OSS Portal Enhanced Knowledge Bank - Users Enhanced Knowledge Bank - Developers 15 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  16. 16. Phase II Achievements -R&D-  e-Marketplace  To facilitate OSS demand and supply requirements  Government Agencies to post service and support requests  OSS service providers to post and supply services 16 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  17. 17. Phase II Achievements -R&D- OSS Development Toolkit  The OSS Development Toolkit is a collection of OSS tools suitable for use in Windows environment and intended to be used for application development.  The goal is to provide alternatives to proprietary tools and to help developers in finding the right ones easily. 17 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  18. 18. Phase II Achievements -R&D-  Advanced Virtualization Facility (AVF)  A service to agencies with hardware or expertise constraints to 'test drive' OSS solutions  Accelerates buy-in of OSS solutions by agencies  Online request form at http://opensource.mampu.gov.my  Sistem USAHA – MIS for top management  Government Initiative Information System developed within 3 weeks  Replicable to other agencies 18 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  19. 19. Phase II Achievements - OSS Competency Development - OSCC Phase II Training 30,000 public sector staff and community trained 745 from OSS projects 323  4199 PTM trained (till September 2008) by OSCC  1934 trained in Phase II 433  SUK Terengganu Bestari.Comm 433 community centres 20193 public servants and community trained OpenOffice.org OSCC Product Programming System  K-Perak - 6338 public servants and community  SUK Kedah has trained 1900 staff on OpenOffice.org since 2003 19 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  20. 20. Phase II Achievements - OSS Certification Program - ● OSCC Certification Standards introduced ● Certify and benchmark OSS skills in Public Sector ● Certifications for 2008 ● Certified Linux Administrator 01 (CLA01) ● 19 Sept 2008: Certification Review Committee (ComRC) reviewed CLA01 ● 13-24 Oct 2008: CLA01 training at INTAN ● 17-25 Nov 2008: CLA01 training at OSCC ● Certified Linux Administrator 02 (CLA02) Training scheduled for December 2008 ● ● Certifications planned for 2009 ● Certified OpenOffice.org / Linux (COOOL) ● Certified Open Source Web Developer (COSWD) 20 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  21. 21. Phase II Achievements - OSCC Newsletter & Benchmarking Report -  OSCC eNewsletter  Published monthly  Latest information on:  OSS Adoption Trend and Figures  Seminar/Events  Latest OSS Development for all Public Sector Agencies  OSS Migration  Benchmarking Report  Published quarterly  Contains performance benchmarks of various OSS solutions 21 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  22. 22. Phase II Achievements Communication & Collaboration  Countries seeking collaboration with OSCC  South Africa  Saudi Arabia  Collaboration with industry through:  Industry Participation Plan (IPP) / Workshop  ODF Olympiad  Chinese Chamber of Commerce  Collaboration with universities:  OSS IPTA/Polytechnic Development Committee  OSS ICT IPTA Committee  INCOSSH 2008 Conference 22 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  23. 23. Phase II Achievements OSS Adoption Government Agencies adopting OSS Malaysian Government Open Source Software Adoption Number of Agencies (By Year) 350 327 300 Total Implementations: 250 200 936 No. of Agencies 163 150 131 100 92 50 51 1208% increase 25 0 since 2003 04 05 06 03 07 08 20 20 20 20 20 20 Year 23 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  24. 24. Phase II Achievements OpenOffice.org Usage in Agencies No. Agencies Reporting Usage of OpenOffice.org 160 140 137 137 137 137 120 OpenOffice.org 107 107 100 86 86 87 89 No. of Agencies 85 80 68 63 64 60 47 40 Increase of over 90 agencies since announcement 32 32 32 28 28 28 of MAMPU OpenOffice.org Migration Policy 20 0 31/01/08 22/09/08 29/09/08 30/09/07 30/10/07 30/11/07 31/12/07 19/03/08 7/5/08 29/05/08 20/06/08 23/06/08 02/07/08 08/07/08 22/07/08 05/08/08 14/08/08 27/08/08 08/09/08 16/09/08 1/3/08 D at e 24
  25. 25. Phase II Achievements OpenOffice.org Planned Adoption OSS Applications Considered In The Next 6 Months (as of Sept 2008) 250 Evolution OpenOffice.org Firefox 200 OpenOffice.org Joomla OpenCRM Compiere Adempiere No. of Agencies 150 Apache Sendmail Postfix eGroupware 100 Zimbra dotProject Beowulf VirtualBox Xen 50 MySQL PostgreSQL Others 0 OSS Applications/Systems Over 222 agencies planning to implement OpenOffice.org over next 6 months 25
  26. 26. Public Service Delivery and OSS  OSS widely adopted in Public Sector  50% of agencies use OSS currently  Reflects confidence and viability of OSS solutions  Towards cost-effective public service delivery  OSS can accelerate provision of quality customer services  Reliable Content Management System  Reduction in software licensing costs  Increase competency development  With help from source codes 26 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  27. 27. Public Service Delivery and OSS  OSS Case Study Awards highlights public service delivery achievements  Sistem Maklumat Vetrinar Negeri Pahang (SMVP)  Faster permit processing  Sistem ICT e-Kerajaan Bersepadu Negeri Terengganu (T-eG)  One system serving multiple communities  eSILA – Sistem Maklumat Latihan On-Line (JPA)  Reduced waiting time for scholarships 27 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  28. 28. Public Service Delivery and OSS  Effective service delivery with minimalist OSCC products and services  MyMeeting  Online, paperless meeting management system  MyNetWatch  Active monitoring of ICT hardware resources against disruption  MyWorkSpace  Email collaboration suite for more effective communication  Advanced Virtualization Facility (AVF)  Facility for agency to testdrive OSS solutions remotely  OSS Development Toolkit  Cost-effective tools for in-house software development activities  Product training and implementation support provided to agency at no cost Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia 28
  29. 29. Public Service Delivery and OSS Green IT  Green IT efforts focus on using computing resources efficiently  Helping governments to protect environment “ICT is responsible for 1 billion tonnes of “IT clearly contributes to CO2 emissions each year” – Gillian Meron, UK energy consumption and Cabinet Office Minister, September 2007 pollution, but also offers ways to reduce environmental impact.” – Gartner, April 2007 29 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  30. 30. Public Service Delivery and OSS Green IT  Developments in IT hardware and software accelerated Green IT initiatives  Energy efficient hardware in smaller footprint  Advanced resource management features in system software  OSS solutions further boosted Green IT efforts  No license fee  Many viable alternatives available  Easily downloadable from Internet  Support from community / vendor available 30 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  31. 31. Public Service Delivery and OSS Green IT – Resource Consolidation  Computing resources not used efficiently  “One server, one application” trend  Increase in servers require more power, cooling and space  Increase in energy cost  Servers are under-utilized (Source: VMWare)  Virtualization can consolidate server resources effectively Paying for unused computing power !  Fully utilize server capacity  Reduce servers used  KVM, OpenVZ, VirtualBox 31 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  32. 32. Public Service Delivery and OSS Green IT – Extend Lifespan  OSS can extend product lifespan  Source code included  Modifications can be made to support or interoperate with older hardware technology  No risk against financial collapse of vendors or vendors withdrawing support for product  Lightweight feature (no software bloat)  Older desktop/server with lesser resources can still be used to run software  OpenOffice.org is able to run on desktops with 256MB memory 32 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  33. 33. Savings Known Savings Total Estimated Known Savings (2004 – 2008) – Phase I & II RM 32,692,000 OpenOffice.org and OSCC Products ●11,020 installed seats of OpenOffice.org in 19 agencies ● MySpamGuard installed in 74 agencies ● MySurfGuard installed in 40 agencies ● MyWorkspace installed in 20 agencies Savings can ● MyMeeting installed in 26 agencies be channelled ● MyNetWatch installed in 24 agencies for more customer focussed Other government projects ● OSS Infrastructure in 250 offices for SUK Perak (RM900,000) projects ●OSS on every Desktop in MBMB (RM120,000) ●OSS for applications Perbadanan Memajukan Iktisad Negeri Terengganu (PMINT) (RM700,000) 33 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  34. 34. Savings Potential Benefits Potential Savings of using OpenOffice.org and MAMPU OSCC Products for all agencies RM 868.8 Million Number of Public Sector agencies nationwide = 720 Number of desktops in Public Sector = 500,000 License Savings Per Savings (RM No. OSS Solution Unit (RM) Million) 1 OpenOffice.org a) Agencies 950 475 b) Schools (300,000 desktops) 80 24 2 OSCC Products a) MySpamGuard (1 per agency) 35,000 25.2 b) MySurfGuard (1 per agency) 30,000 21.6 c) MyMeeting (1 per agency) 150,000 108 d) MyWorkSpace (Per desktop) 350 175 e) MyNetWatch (1 per agency) 50,000 40 TOTAL 868.8 34 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  35. 35. Conclusion  Agencies need to comply with the OSS policies, guidelines and standards  Agencies should use OSCC products as much as possible  Provide OSS training to staff  Future IT applications developed need to consider the use of OSS  Deploy software that has cross-platform support Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia 35 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  36. 36. Conclusion  Agencies to consider OSS solutions in implementing their Green IT initiatives  Lower overall operational costs  Protect the environment  Agencies need to tap the OSS potential in their ICT plans  Savings can be used for other projects  Increase effectiveness of public service delivery 36 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
  37. 37. THANK YOU  OSCC Portal http://opensource.mampu.gov.my  OSCC Mailing Lists (oscc-discuss)  http://lists.oscc.org.my  Contact numbers  603 83191200 (General line)  603 38191201 (Helpdesk) Presenter: Dr. Nor Aliah binti Mohd Zahri aliah@mampu.gov.my 37 Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
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