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  • Presentation: 20 minutes This introduction module provides students with an overview of the course content materials and logistics for Course 10135A, Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 . Required materials To teach this course, you need the following materials: Course Handbook Course Companion CD Trainer materials including: Trainer Preparation Guide Microsoft® Office PowerPoint® files for this course Microsoft Virtual Server Classroom Setup Guide Virtual machines for the course Latest error logs for the course (if any) Important : We recommend that you use PowerPoint 2003 or a later version to display the slides for this course. If you use PowerPoint Viewer or an earlier version of PowerPoint, all the features of the slides might not be displayed correctly. Preparation tasks To prepare for this course, you must follow and complete the tasks outlined in the Trainer Preparation Guide. Module 0: Introduction Course 10135A
  • Module 0: Introduction Course 10135A
  • Welcome students to the course and introduce yourself. Provide a brief overview of your background to establish credibility. Ask students to introduce themselves and provide their backgrounds, product experience, and expectations of the course. Record student expectations on a whiteboard or flip chart that you can reference during class. Module 0: Introduction Course 10135A
  • Tell students that the two critical course components are the Course Handbook and the Course Companion CD. Mention that while the Course Handbook is the primary resource for in-class learning, they can use the Course Companion CD for additional reference within and outside the class. Additional Information on the Course Handbook : Course Handbook – The handbook enhances the learning experience through: Lessons: Include various types of topics based on the content type to be taught include lectures, demonstrations, multimedia, and discussions. Guide you through the learning objectives and provide the key points that are critical to the success of the in-class learning experience. Labs: Provide a platform for students to apply the knowledge and skills learned in the module. The labs provide a real-world experience with scenario-driven exercises, tasks, and high-level steps. Module Reviews and Takeaways: Provide improved on-the-job reference material that includes only the most effective and up-to-date troubleshooting tips and best-practice recommendations that our industry has to offer. This information helps students to recall and synthesize troubleshooting tips for the common issues as a way to boost knowledge and skills retention. Lab Answer Keys: Provide step-by-step guidance for lab solutions at your fingertips, when it’s needed. These are included in the appendix of the handbook. Additional Information on the Companion CD: Course Companion CD - The CD provides the full course content with: Lessons: Include detailed information for each topic in addition to the content in the Course Handbook. Labs: Include complete lab exercise information and answer keys to use during lab time. Resources: All resources are sorted and categorized into five sections: Microsoft Learning; TechNet and MSDN content; Knowledge Base, Books, Communities, and Tools; Reviews and Takeaways; and Review Questions and Answers. Student Course Files: Include the Allfiles.exe, a self-extracting executable file that contains the files required for the labs and demonstrations, or for performing the lab exercises outside the class. Module 0: Introduction Course 10135A
  • Explain how you intend for students to use the Course Handbook in the class and the Course Companion CD both within and outside the class.   Explain that during the lecture, the students can refer to the Course Handbook, as it contains all of the critical technical information that they need in a crisp, tightly-focused format, which is just right for effective in-class learning experience. Mention that this format will maintain the student’s undivided attention in the class. Mention that the content on the CD supplementing the Course Handbook provides an opportunity for extended self-oriented learning beyond the classroom. Mention that that they can refer to the digital content on the companion CD during the lab time, during breaks, and whenever you feel appropriate. As a recommendation, it is preferred that the students do not refer to the CD content during the lecture time. This will again help maintain the student’s undivided attention in the class. Demonstrate how to open the Course Companion CD and how to navigate the companion content structure. Module 0: Introduction Course 10135A
  • Explain the class hours, extended building hours for labs, parking, restroom location, meals, phones, message posting, and where smoking is or is not allowed. Let students know if your facility has Internet access that is available for them to use during class breaks. Also, make sure that the students are aware of the recycling program, if one is available. Module 0: Introduction Course 10135A
  • Inform students about the Microsoft Certified Professional (MCP) program, any certification exams that are related to this course, and the various certification options. Mention that this exam is also required before you get the MCITP certification, but only in that you need to the MCTS before you can get the MCITP. Module 0: Introduction Course 10135A
  • Describe the audience and the prerequisites for this course. This is an opportunity for you to identify students who may not have the appropriate background or experience to attend this course. Describe the course objectives. In addition to their professional experience, students who attend this training should have the following prerequisite knowledge: Fundamental knowledge of network technologies including Domain Name System (DNS) and firewall technologies. Experience with the Microsoft Windows Server 2003 and Microsoft Windows Server 2008 operating systems. Experience with Active Directory® directory services and Active Directory Domain Services (AD DS) in Windows Server 2003 or Windows Server 2008. Experience managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools, such as Microsoft Management Console (MMC), Active Directory Users and Computers, Performance Monitor, Event Viewer, and Internet Information Services (IIS) Administrator. Experience using Windows networking and troubleshooting tools, such as Network Monitor, Telnet, and NSLookup. Fundamental knowledge of certificates and Public Key Infrastructure (PKI). Basic experience with Windows Mobile®. Module 0: Introduction Course 10135A
  • Briefly describe each module and what students will learn. Be careful not to go into too much detail, because Module 1 introduces the course in detail. Explain how this course will meet students’ expectations by relating the information that is covered in individual modules to their expectations. Module 0: Introduction Course 10135A
  • Module 12 covers transitioning from an Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010. This module does not include a lab. Appendix A and Appendix B are optional modules. Appendix A will be of interest for those students who are planning to deploy Unified Messaging in Exchange Server 2010. Appendix B will be of interest to students who are deploying Exchange Server 2010 in large organizations and who need to provide failover capability between multiple data centers, or for students who need to provide integration with other Exchange organizations. Module 0: Introduction Course 10135A
  • Module 0: Introduction Course 10135A
  • Tell students that they will be using Microsoft Hyper-V™ Manager to perform the labs. Describe the virtual machine lab environment. Briefly describe the names and roles of the virtual machines that students will be using for the lab exercises. Explain that the course files (lab files required for performing the labs) are located in the folder E:\\ModXX\\Labfiles within the virtual machines. Explain that all student computers have the same configurations. Module 0: Introduction Course 10135A
  • Module 0: Introduction Course 10135A
  • Module 0: Introduction Course 10135A

10135 a 00 10135 a 00 Presentation Transcript

  • Course 10135A Configuring, Managing, and Troubleshooting Microsoft® Exchange Server 2010
  • Welcome!
    • Thank you for taking our training. We’ve worked together with our Microsoft Certified Partners for Learning Solutions and Microsoft IT Academies to bring you a world-class learning experience, including:
    • Microsoft Certified Trainers + Instructors. Your instructor is a premier technical and instructional expert who meets ongoing certification requirements.
    • Customer Satisfaction Guarantee. Our Certified Partners for Learning Solutions offer a satisfaction guarantee and we hold them accountable for it. At the end of class, please complete an evaluation of today’s experience. We value your feedback!
    • Certification Exam Benefits. After training, consider taking a Microsoft Certification exam. Independent research by IDC concluded that 75% of managers believe certifications are important to team performance*. Ask your instructor about available exam promotions and discounts.
    • We wish you a great learning experience and ongoing career success!
    • * IDC, Value of Certification: Team Certification and Organizational Performance, November 2006
  • Introduction
    • Name
    • Company affiliation
    • Title/function
    • Job responsibility
    • Network administration, help desk, system administration experience
    • Microsoft Exchange Server experience
    • Your expectations for the course
  • Course Material http://www.microsoft.com/learning/ Lessons Labs Module Reviews and Takeaways Lab Answers A succinct classroom learning guide that provides critical technical information to optimize your in-class learning experience. Online Resources Student Course Files Searchable, easy-to-navigate digital content with integrated premium online resources designed to supplement the Course Handbook. Course Handbook Course Companion CD
  • How to Use the Course Material http://www.microsoft.com/learning/
    • Use the handbook content as the primary resource for reference during the class.
    • Use the troubleshooting tips and best practices in the Module Reviews and Takeaways section as on-the-job references.
    • During the class, refer to the Companion CD while performing labs or as suggested by the instructor.
    • Use the CD as your extended learning resource on the job.
    Course Handbook Course Companion CD
  • Facilities
    • Class hours
    • Building hours
    • Parking
    • Restrooms
    • Meals
    • Phones
    • Messages
    • Smoking
    • Recycling
  • Microsoft Certification Program http://www.microsoft.com/learning/
  • About This Course
    • Audience
    • Course Prerequisites
    • Course Objectives
  • Course Outline
    • Module 1: Deploying Microsoft Exchange Server 2010
    • Module 2: Configuring Mailbox Servers
    • Module 3: Managing Recipient Objects
    • Module 4: Managing Client Access
    • Module 5: Managing Message Transport
    • Module 6: Implementing Messaging Security
    • Module 7: Implementing High Availability
  • Course Outline (continued)
    • Module 8: Implementing Backup and Recovery
    • Module 9: Configuring Messaging Policy and Compliance
    • Module 10: Securing Exchange Server 2010
    • Module 11: Maintaining Exchange Server 2010
    • Module 12: Transitioning from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010
    • Appendix A: Implementing Unified Messaging
    • Appendix B: Advanced Topics in Exchange Server 2010
  • Day 01
  • Day 02
  • Day 03
  • Day 04
  • Day 05
  • Day 05 ( continued )
    • In the labs throughout this course, you will work for A. Datum Corporation.
    • As you complete the labs, you will implement an Exchange Server 2010 messaging system for A. Datum Corporation and its partner organizations.
    Introduction to A. Datum Corporation
  • Virtual Machine Environment Base09D_RC.vhd LON-DC1-RC.vhd Parent LON-CL1-RC.vhd 10135A-LON-DC1.vhd 10135A-LON-CL1.vhd Parent Differencing Differencing WS08R2-RC.vhd 10135A-LON-SVR1.vhd Differencing Base09a_RC.vhd
  • Virtual Machine Environment ( continued ) 10135A-VAN-EX1-ALLFILES.vhd 10135A-VAN-CLI.vhd Differencing Parent 10135A-VAN-EXI.vhd Differencing 10135A-VAN-EXI.vhd Differencing 10135A-VAN-EXI.vhd Differencing 10135A-VAN-SVRI.vhd Differencing 10135A-VAN-TMG.vhd Differencing 10135A-VAN-EX3.vhd Differencing Base09a_RC.vhd WS08R2-RC.vhd Mid-Tier VAN-EDG-RC.vhd Mid-Tier VAN-EX2-RC.vhd Mid-Tier VAN-EX1-RC.vhd Mid-Tier VAN-DC1-RC.vhd Mid-Tier
  • Demonstration: Using Hyper-V Manager
    • In this demonstration, you will learn how to:
    • Open Hyper-V Manager
    • Navigate the various sections/panes within Hyper-V Manager:
      • Virtual Machines, Snapshots, and Actions: Server specific and Virtual Machine specific
    • Identify the virtual machines used in the labs for this course
    • Take a Snapshot, and Apply a Snapshot
    • Connect to a virtual machine
    • Start and log on to a virtual machine
    • Switch between the full screen and window modes
    • Revert to the previous Snapshot
    • Shut down a virtual machine
      • Understand the difference between Shut Down and Turn off
    • Close Hyper-V Manager