Chapter Nine:
Communicate Effective Communication
for the Social Media Generation
The way we communicate with others and w...
Chapter Goals
Learning
• The key elements of the
communication process.
• How to make a positive first
impression.
• The d...
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
3
Six Elements of Communication
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
4
The First Impression
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
5
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
6
Formal Information Flow
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
7
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
8
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
9
Verbal Communications Arenas
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
10
Aspects of Verbal Communication
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
11
Components of
Non Verbal Communication
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
12
Forms of Written Communication
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
13
Tips for Writing Business Documents
1. Be careful what you
put in writing.
2. Write and edit drafts.
3. Have a specific go...
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
15
Social Media Defined
…multiple online mediums all controlled by the
people participating within them, people who
are busy ...
Major Social Media Platform
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
17
Personal Notes
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
18
“People” in Interpersonal
Communication
1) Who you think you are.
2) Who you think the other person is.
3) Who you think t...
Business Presentations
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
20
Chapter Reflections
Chapter 9, Cornerstones for
Professionalism, 2/e, Pearson Education
21
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Vermette UF 300 Chapter 9 Communicate

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Vermette UF 300 Chapter 9 Communicate

  1. 1. Chapter Nine: Communicate Effective Communication for the Social Media Generation The way we communicate with others and with ourselves ultimately determines the quality of our lives. Anthony Robbins Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 1
  2. 2. Chapter Goals Learning • The key elements of the communication process. • How to make a positive first impression. • The difference in formal and informal communications. Ability • Engage in appropriate oral and nonverbal communication. • Compose a variety of written communication documents. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 2
  3. 3. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 3
  4. 4. Six Elements of Communication Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 4
  5. 5. The First Impression Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 5
  6. 6. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 6
  7. 7. Formal Information Flow Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 7
  8. 8. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 8
  9. 9. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 9
  10. 10. Verbal Communications Arenas Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 10
  11. 11. Aspects of Verbal Communication Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 11
  12. 12. Components of Non Verbal Communication Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 12
  13. 13. Forms of Written Communication Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 13
  14. 14. Tips for Writing Business Documents 1. Be careful what you put in writing. 2. Write and edit drafts. 3. Have a specific goal. 4. Select appropriate communication form. 5. Be specific about what you want other to do. 6. Specifically identify benefits. 7. Be succinct. 8. Be modest. 9. Send documents only to those who need them. 10. Do not send information when you are angry or upset. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 14
  15. 15. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 15
  16. 16. Social Media Defined …multiple online mediums all controlled by the people participating within them, people who are busy having conversations, sharing resources, and forming their own communities. Kabani, 2010 Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 16
  17. 17. Major Social Media Platform Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 17
  18. 18. Personal Notes Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 18
  19. 19. “People” in Interpersonal Communication 1) Who you think you are. 2) Who you think the other person is. 3) Who you think the other person thinks you are. 4) Who the other person thinks s/he is. 5) Who the other person thinks you are. 6) Who the other person thinks you think s/he is. Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 19
  20. 20. Business Presentations Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 20
  21. 21. Chapter Reflections Chapter 9, Cornerstones for Professionalism, 2/e, Pearson Education 21

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