ZDNet AsiaBusiness Web Performance Benchmark ReportResponse and availability of top 10 sites in 5 industry sectors across ...
Business Web Performance Benchmark ReportContentsEXECUTIVE SUMMARY ..........................................................
EXECUTIVE SUMMARYEXECUTIVE SUMMARYSpeed and availability make the promise of the Internet a reality. But for too many user...
METHODOLOGYWEB PERFORMANCE BENCHMARK METHODLOGYStudy MethodologyThe goal of this study is to provide real-time insights an...
METHODOLOGYSelection CriteriaA Top Ten list of websites was shortlisted based on their popularity and relevance to the sec...
WEB                                                                                  WEB PERFORMANCE BENCHMARKPERFORMANCE:...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Banking Site:  ...
WEB PERFORMANCE BENCHMARK                                                                     Best Performing Banking Site...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Banking Site:  ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Banking Site:  ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Banking Site:  ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Banking Site:  ...
WEB                                                                                 WEB PERFORMANCE BENCHMARKPERFORMANCE: ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Government Site...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Government Site...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Government Site...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Government Site...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Government Site...
WEB PERFORMANCE BENCHMARK                                                                   Best Performing Government Sit...
WEB                                                                                WEB PERFORMANCE BENCHMARKPERFORMANCE:  ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Retail Site:   ...
WEB PERFORMANCE BENCHMARK                                                                   Best Performing Retail Site:  ...
WEB PERFORMANCE BENCHMARK                                                                   Best Performing Retail Site:  ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Retail Site:   ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Retail Site:   ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Retail Site:   ...
WEB                                                                                 WEB PERFORMANCE BENCHMARKPERFORMANCE: ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB PERFORMANCE BENCHMARK                                                                  Best Performing Telco Site:    ...
WEB                                                                                  WEB PERFORMANCE BENCHMARKPERFORMANCE:...
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
Zd net asia-web-benchmark-report-2012-v1.0
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  1. 1. ZDNet AsiaBusiness Web Performance Benchmark ReportResponse and availability of top 10 sites in 5 industry sectors across South-East AsiaCommissioned by:CBS Interactive is the premier online content network for information and entertainment. All other product and company namesmentioned herein are for identification purposes only and are the property of, and may be trademarks of, their respective owners.CBS Interactive has made every effort to ensure that the information contained in this document is accurate; however, there are norepresentations or warranties regarding this information, including warranties of merchantability or fitness for a particular purpose.CBS Interactive assumes no responsibility for errors or omissions that may occur in this document. The information in this documentis subject to change without prior notice and does not represent a commitment by CBS Interactive or its representatives.
  2. 2. Business Web Performance Benchmark ReportContentsEXECUTIVE SUMMARY .................................................................................................................................... 3WEB PERFORMANCE BENCHMARK METHODOLOGY................................................................................... 4-5WEB PERFORMANCE: BANKING SECTOR .................................................................................................. 6 - 12WEB PERFORMANCE: GOVERNMENT SECTOR ............................................................................................13 - 19WEB PERFORMANCE: RETAIL SECTOR ....................................................................................................20 - 26WEB PERFORMANCE: TELCO SECTOR .....................................................................................................27 - 33WEB PERFORMANCE: TRAVEL SECTOR ...................................................................................................34 - 40ABOUT .......................................................................................................................................................... 41
  3. 3. EXECUTIVE SUMMARYEXECUTIVE SUMMARYSpeed and availability make the promise of the Internet a reality. But for too many users, slowunresponsive websites lock them out of a positive web experience, restricting access to many onlineapplications and services.Speed is an obsession for most web users. A single millisecond is all that stands between sticking to asite or abandoning it. Every moment counts, and the fewer moments spent between clicking the mouseand a fully loaded page, the better.Given this better-faster mindset, website owners face dire consequences if their site loads slowly. Mostusers will abandon a site within three seconds if it fails to load. And even more will tell others abouttheir poor experience with the site.Just as important, accessibility at all times demands that site owners recognize the importance of robustserver hardware and web design to ensure availability 24/7. A fast loading site that crawls to a haltduring peak traffic is as useless as a slow one. Accessibility promises reliability, which provides theplatform for greater speed and user satisfaction.This survey summarizes the findings from benchmark tests for speed and availability of leading websitesacross five sectors in six countries. Each sector was tested every hour for two weeks between Nov 2011to Jan 2012. The test nodes are located within the respective country. The sectors include; Banking &Financial Services, Government, Retail, Telecommunications, and Travel, in Singapore, Malaysia,Indonesia, Philippines, Thailand and Vietnam.The benchmarks were drawn from Compuware’s Gomez Last Mile testing platform involving over150,000 desktop computers connected to 2,500 local ISPs in over 168 countries around the globe.Shortlisted websites were ranked according to their responsiveness and availability. Responsivenessmeasures a site’s ability to provide highly responsive and consistent page downloads, while availabilitymeasures a site’s ability to service its customers without errors or outages. The final results weretabulated over a three-week evaluation period and consolidated for this survey. 3Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  4. 4. METHODOLOGYWEB PERFORMANCE BENCHMARK METHODLOGYStudy MethodologyThe goal of this study is to provide real-time insights and metrics to gauge customer experience andapplication service levels.The methodology is based on Compuware’s Gomez Last Mile platform, which offers real-world insightsinto the performance of web applications from the “edge of the Internet,” behind local ISPs and mobilecarriers – and through to end users’ desktops.Gomez Last Mile measures actual desktop connections to validate the speed and reliability of the website from the customer perspective. This is achieved through “peers” —real, consumer-grade desktopsconnected to numerous local ISPs and wireless carriers located in the test countries. Since these agentsare running on real user machines, they represent the type of experience actual users might encounterinteracting with the test target application.Only high-bandwidth peers are used to run test transactions. Results are then filtered based uponreported peer network throughput to eliminate peers suffering with grossly underperforming networkconnections. Tests were conducted over a four-week period on an hourly basis.Types of TestsParticipating websites are tested and measured for the responsiveness and availability of theorganisation’s website front door or home page, using Compuware’s Gomez Last Mile Nodes.Response times measure the end-to-end time elapsed while downloading each Web componentincluding the base HTML page and objects, JavaScript and Cascading Style Sheets, third-party and otherWeb content. The recorded times are averaged out and do not factor in end-user latency.Availability measures the percentage of successfully completed tests out of total test attempts asdetermined by the Gomez Last Mile Node testing agents. Test criteria include the accessibility of thewebsite, the ability to process error-free transactions, and a 60-second time limit to download/completeeach transaction step. 4Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  5. 5. METHODOLOGYSelection CriteriaA Top Ten list of websites was shortlisted based on their popularity and relevance to the sector.Popularity metrics were based on insights from comScore’s Media Metrix service which included uniquevisitors, page views and visits. Relevance was determined by local or regional content and services, thatwere specific to Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.The selection was validated through comScore’s Unified Digital Measurement™ approach whichcombines person-level measurement from the 2 million person comScore global panel with server-sidemetrics in order to account for 100 percent of a Web site’s audience.Where no suitable sites were available via comScore’s monitoring, sites were shortlisted via AlexaInternet, a web traffic reporting service owned by Amazon.com. Alexa deploys toolbars that trackbrowsing behavior, which is then compiled to determine how sites are ranked in popularity within theirsector. Sectors with fewer than ten websites were included when all other avenues were exhausted. 5Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  6. 6. WEB WEB PERFORMANCE BENCHMARKPERFORMANCE: RESPONSE TIME (BY COUNTRY)BANKING Best Time Worst Time Country Singapore 1.3 8.6 Malaysia 5.3 15.4 Thailand 1.3 10.0In the online space, the banking and financial Philippines 8.8 24.0services sector presents unique challenges in the Indonesia 9.6 35.6 Vietnam 2.8 16.6development of a web presence. Visitors tobanking sites are typically customers whointeract with complex products and services. There is a significant difference in terms ofTheir purchase decisions involve considerable response times between the best-of-class and therisk and require the banks to go beyond web worst performers in this sector as indicated byaesthetics to focus on security, convenience and the country-specific breakdown in the table.responsiveness. Best Time Worst TimeOver the last decade, increased Internet access, 40computer ownership, and adoption of mobile 35 30Internet services have created a target market 25that craves 24/7 access to financial services. The 20 15result is that banks are downsizing and 10optimizing branches, while transitioning to an 5 0online service model. Shifting transactions toelectronic channels such as the Internet, howeverare proving more challenging despite lowertechnology and development costs. Customersstill desire high levels of service quality even AVAILABILTY (BY COUNTRY)online. The transformation from high-touch,interpersonal contact at branches to high-tech Country Country Top 3interaction over the Web has not undermined the Average Averagedemand for higher service quality and Singapore 99.32% 100.0%performance. Intelligent web design with Malaysia 96.16% 98.25%enhanced responsiveness and accessibility that Thailand 96.79% 99.44% Philippines 85.63% 97.44%improves upon conventional offline service Indonesia 88.42% 96.6%performance will keep customers coming back Vietnam 95.64% 99.42%to the site. 6Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  7. 7. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: SingaporeSINGAPORE RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 OCBC BANK 2 UOBGROUP 3 CITIBANKResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 OCBC BANK 2 UOBGROUP 3 ICICI BANK 4 DBS BANKAvailability – Measures a site’s ability to service FINAL RESULT TABULATIONits customers without errors or outages. TOP 10 BANKING SITES IN Avg Availability SINGAPORE Response (%)Benchmark Highlights Time (sec) http://www.ocbc.com 1.284 100 • Only two sites loaded in under three http://www.uobgroup.com 2.329 100 http://www.citibank.com.sg 3.202 99.53 seconds. http://www.uob.com.sg 3.471 99.55 • Availability was excellent with the http://info.maybank2u.com.sg 4.738 96.43 http://www.icicibank.com 5.288 100 industry average at 100%. This sector 5.317 99.54 posted the most number of perfect http://www.standardchartered.co m.sg scores i.e. 100% availability. 5.498 100 • The top performer, OCBC Bank, http://www.dbs.com/sg 5.92 99.07 http://www.hsbc.com.sg featured a small page size and light web http://www.maybank2u.com.my 8.624 99.11 design for a fast pageload of 1.284 seconds. • No obvious coding errors on the sites were observed. 7Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  8. 8. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: MalaysiaMALAYSIA RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 HONG LEONG BANK 2 PUBLIC BANK BHD 3 BANK ISLAMResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 BANK ISLAM 2 PUBLIC BANK BHD 3 CIMBCLICKSAvailability – Measures a site’s ability to serviceits customers without errors or outages. Final Result Tabulation TOP 10 BANKING SITES IN Average AvailabilityBenchmark Highlights MALAYSIA Response (%) Time (sec) • Hong Leong Bank was the top http://www.hlb.com.my 5.34 96.7 performer peaking at 5.34 seconds with https://www2.pbebank.com 5.506 98.12 http://www.bankislam.biz/ 6.727 98.64 Public Bank a mere 0.17 seconds http://www.standardchartered.co 7.104 97.67 behind. m.my http://www.eonbank.com.my 7.491 91.24 • Availability was generally positive http://www.cimbbank.com.my 7.925 97.77 averaging 96.15%. http://www.cimbclicks.com.my 8.312 98 http://www.citibank.com.my 9.65 97.7 • There appears to be no persistent http://www.hsbc.com.my 13.546 91.08 correlation between top response times http://www.maybank2u.com.my 15.388 94.67 and high availability scores. Some of the worst performers posted high availability scores. 8Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  9. 9. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: IndonesiaINDONESIA RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 BANK MANDIRI 2 CITIBANK 3 CIMB CLICKSResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 CITIBANK 2 BANK MANDIRI 3 BANK CIMB NIAGAAvailability – Measures a site’s ability to service FINAL RESULT TABULATIONits customers without errors or outages. TOP 10 BANKING SITES IN Average Availability INDONESIA Response (%) TimeBenchmark Highlights (sec) http://www.bankmandiri.co.id/ 9.553 96.63 • The weakest performer registered a http://www.citibank.co.id 10.48 98.51 https://www.cimbclicks.co.id/ 12.125 93.69 staggering 35 second response time— http://www.panin.co.id 12.874 92.23 the slowest across any country tested in http://www.cimbniaga.com 14.019 94.66 http://www.hsbc.co.id 14.396 92.12 this sector. http://www.bprks.co.id/ 14.996 93.97 • Despite double-digit response times, http://www.syariahmandiri.co.id 18.916 90.65 http://www.bni.co.id/ 22.413 73.89 availability exceeded 90% for most sites http://www.bri.co.id/ 35.583 57.89 with an industry average of 88.42% • The top performer, Bank Mandiri, peaked at 9.553 seconds . • A more consistent correlation between fast response times and high availability was observed. 9Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  10. 10. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: PhilippinesPHILIPPINES RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 CHINA BANK 2 CITIBANK 3 METROPOLITAN BANK & TRUST COMPANYResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 METROPOLITAN BANK & TRUST COMPANY 2 CHINA BANK 3 CITIBANK FINAL RESULT TABULATIONAvailability – Measures a site’s ability to service TOP 10 BANKING SITES IN Average Availability PHILIPPINES Response (%)its customers without errors or outages. Time (sec)Benchmark Highlights http://www.chinabank.ph/personal 8.775 97.57 http://www.citibank.com.ph/portal 10.014 95.74 11.719 99 • Industry average for availability was https://personal.metrobankdirect.com 15.519 95.54 http://www.metrobank.com.ph 85.62%. Generally, high availability http://www.unionbankph.com 15.779 85.5 https://www.lbpiaccess.com 17.375 93.6 scores corresponded to faster response http://www.bancnetonline.com 19.587 83.74 times. http://www.bpiexpressonline.com 20.811 61.95 http://www.bpi.com.ph 22.076 60.7 • As the best performing site, the China http://www.hsbc.com.ph 24.023 82.91 Bank, logged in at 8.775 seconds for a complete homepage download—the only sub-10s second response on record for this sector. 10Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  11. 11. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: ThailandTHAILAND RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 BANK OF AYUDHA 2 GOVERNMENT SAVINGS BANK 3 SIAM COMMERCIAL BANKResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 GOVERNMENT SAVINGS BANK 2 SIAM COMMERCIAL BANK 3 BANK OF AYUDHAAvailability – Measures a site’s ability to serviceits customers without errors or outages.Benchmark Highlights FINAL RESULT TABULATION • The Thai web sites posted very strong TOP BANKING SITES IN Average Availability results, with two of the best response THAILAND Response (%) Time times across all countries tested. (sec) • The Bank of Ayudha polled an http://www.krungsri.com/ 1.331 98.9 http://www.gsb.or.th/ 1.828 100 astonishing 1.33 seconds, secondly only http://scb.co.th/th/ 5.893 99.42 to Singapore’s OCBC Bank, the sector’s http://www.kasikornbank.com/ 6.809 97.67 http://www.kasikornasset.com/ 8.145 94.22 best overall performer. http://www.ktb.co.th/th/main/ 8.611 98.3 • The Thailand banking sites registered http://www.bangkokbank.com/ 10.005 89.02 the second highest industry average for availability scores at 96.7% 11Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  12. 12. WEB PERFORMANCE BENCHMARK Best Performing Banking Site: VietnamVIETNAM RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 ASIA COMMERCIAL BANK 2 VIETNAM JOINT STOCK COMMERCIAL BANK FOR INDUSTRY AND TRADE 3 ASIA COMMERCIAL BANK ONLINEResponsiveness – Measures a site’s ability toprovide highly responsive and consistent page FINAL RESULT TABULATIONdownloads. TOP 10 BANKING SITES IN Average AvailabilityRANK AVAILABILITY VIETNAM Response (%) Time (sec) http://www.acb.com.vn 2.784 99.57 http://www.vietinbank.vn 3.647 99.1 1 ASIA COMMERCIAL BANK https://www.acbonline.com.vn 4.067 98.67 http://www.eximbank.com.vn 5.475 99.14 2 BANK FOR INVESTMENT AND http://www.bidv.com.vn 5.782 99.54 DEVELOPMENT OF VIETNAM https://www.techcombank.com.vn 8.871 97.29 http://www.msb.com.vn 11.254 97.75 3 EXPORT IMPORT BANK OF VIETNAM http://ub.com.vn 11.563 81.36 http://www.vietcombank.com.vn 13.012 98.21 http://www.dongabank.com.vn 16.625 85.78Availability – Measures a site’s ability to serviceits customers without errors or outages.Benchmark Highlights • Vietnamese banking sites recorded very good results especially amongst the top five sites. • The Asia Commercial Bank posted the best results with 2.784 seconds while its subsidiary, ACB Online, took third spot in the rankings. 12Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  13. 13. WEB WEB PERFORMANCE BENCHMARKPERFORMANCE: RESPONSE TIME (BY COUNTRY)GOVERNMENT Country Best Time Worst Time Singapore 2.0 5.1 Malaysia 12.9 27.6 Thailand 1.1 10.3 Philippines 9.7 22.4eGovernment is about using the tools and Indonesia 6.9 33.4systems made possible by Information and Vietnam 2.3 13.3Communication Technologies (ICTs) to providebetter public services to citizens and businesses.It enables information or services provided on-line by local governments to individuals using Best Time Worst Timethe Internet and Web sites. 40Implemented well, eGovernment enables all 35citizens, enterprises and organisations to carry 30out their business with government more 25easily, more quickly and at lower cost. This can 20range from simple Web sites conveying only 15basic information to very complex sites that 10transform the customary ways of delivering 5local services. Some examples are submission of 0applications and forms, managing and viewingof accounts, and even maps of roads andtransport systems.Depending on the complexity of the data orinformation accessed, government web sites AVAILABILITY (BY COUNTRY)often draw unusually large traffic flows thatimpact their responsiveness and availability.The need to provide a transparent, user-friendly Country Country Top 3 Averageand convenient way for its citizens and people Averagemust be balanced with the ability to manage Singapore 99.75% 100.00%sudden traffic increases. This is the only way to Malaysia 90.05% 96.17%ensure smooth transactions for the majority of Thailand 97.29% 99.54%users. Philippines 94.22% 95.55% Indonesia 83.81% 96.65% Vietnam 97.09% 99% 13Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  14. 14. WEB PERFORMANCE BENCHMARK Best Performing Government Site: SingaporeSINGAPORE GOVERNMENT RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 IMMIGRATION & CHECKPOINTS AUTHORITY 2 URBAN REDEVELOPMENT AUTHORITY 3 MINISTRY OF EDUCATIONResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY FINAL RESULT TABULATION 1 URBAN REDEVELOPMENT AUTHORITY TOP GOVERNMENT Average Availability SITES IN SINGAPORE Response (%) 2 MINISTRY OF EDUCATION Time (sec) 3 NATONAL ENVIRONMENT AGENCY http://www.ica.gov.sg 1.972 98.88 4 INLAND REVENUE AUTHORITY http://www.ura.gov.sg 2.032 100 http://www.moe.gov.sg 2.379 100 5 MY CPF http://app2.nea.gov.sg 3.196 100 6 MINISTRY OF MANPOWER http://www.iras.gov.sg 3.874 100 http://www.hdb.gov.sg 4.053 99.23 http://mycpf.cpf.gov.sg 4.149 100Availability – Measures a site’s ability to service http://www.mom.gov.sg 4.18 100its customers without errors or outages.Benchmark Highlights http://www.nlb.gov.sg 5.139 99.63 • The Government sector in Singapore performs consistently well in all benchmarks • Availability scores are off the charts. Six out of top ten sites boast a perfect 100% with zero outages. • The top site, ICA, boasts the second lightest homepage size at 270 bytes. 14Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  15. 15. WEB PERFORMANCE BENCHMARK Best Performing Government Site: MalaysiaMALAYSIA RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 MINISTRY OF FINANCE 2 BANK NEGARA MALAYSIA 3 TOURISM MALAYSIAResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 NATIONAL HERITAGE COUNCIL FINAL RESULT TABULATION 2 DEPARTMENT OF STATISTICS, TOP 10 GOVERNMENT Average Availability SITES IN MALAYSIA Response (%) MALAYSIA Time 3 BANK NEGARA MALAYSIA (sec) http://www.treasury.gov.my 12.946 92.02 http://www.bnm.gov.my 13.897 94.62Availability – Measures a site’s ability to service http://www.tourism.gov.my 14.333 93.1its customers without errors or outages. http://www.sabah.gov.my 15.284 91.6 https://www.heritage.gov.my 16.586 97.32 http://www.statistics.gov.my 16.622 96.56Benchmark Highlights http://www.pas.org.my 17.024 92.75 http://www.kpkt.gov.my/kpkt 18.428 90.91 • None of the web sites logged in http://www.mosti.gov.my/mosti 22.246 76.23 response times below 10 seconds http://www.kbs.gov.my 27.646 75.39 • The fastest recorded time was a frustratingly slow 12.946 seconds- enough to deter the most patient of users. • Average availability scores was 90.05% 15Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  16. 16. WEB PERFORMANCE BENCHMARK Best Performing Government Site: IndonesiaINDONESIA RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 MINISTRY OF EDUCATION AND CULTURE 2 CENTRAL BANK OF INDONESIA 3 MINISTRY OF RELIGIONResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 MINISTRY OF EDUCATION AND CULTURE 2 MINISTRY OF RELIGIONN 3 CENTRAL BANK OF INDONESIAAvailability – Measures a site’s ability to serviceits customers without errors or outages.Benchmark Highlights FINAL RESULT TABULATION TOP GOVERNMENT SITES Average Availability • Apart from one site, much of the IN INDONESIA Response (%) Time (sec) sector’s performance was too poor to http://www.kemdiknas.go.id 6.926 97.66 make practical use of the sites viable. http://www.bi.go.id/web/id 11.419 95.95 • The Ministry of Education and Culture http://kemenag.go.id 12.08 96.33 http://www.depkeu.go.id 15.199 91.98 was the best performer at 6.926 http://www.bps.go.id 16.891 87.16 seconds. http://www.depkes.go.id 19.489 89.92 http://www.deptan.go.id 23.08 74.7 • Indonesian public sector web sites http://lipi.go.id 25.129 73.26 logged in the lowest availability scores http://www.pajak.go.id 33.435 47.37 among countries in this test at an average of 83.81%. 16Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  17. 17. WEB PERFORMANCE BENCHMARK Best Performing Government Site: PhilippinesPHILIPPINES RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 PROFESSIONAL REGULATION COMMISSION 2 PHILIPPINE CHARITY SWEEPSTAKES OFFICE 3 DEPARTMENT OF SCIENCE AND TECHNOLOGYResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 PHILIPPINE CHARITY SWEEPSTAKES OFFICE 2 PROFESSIONAL REGULATION COMMISSION 3 DEPARTMENT OF SCIENCE AND TECHNOLOGY FINAL RESULT TABULATION TOP GOVERNMENT Average AvailabilityAvailability – Measures a site’s ability to service SITES IN PHILIPPINES Response (%) Time (sec)its customers without errors or outages. http://www.prc.gov.ph/ 9.651 95.56 http://www.pcso.gov.ph/ 14.863 96.36Benchmark Highlights http://www.dost.gov.ph/ 16.239 94.74 http://www.sss.gov.ph/ 16.853 91.1 http://www.gov.ph/ 22.402 93.33 • Most of the sites in this sector posted dismal, double-digit response times. • The Professional Regulation Commission, a licensing authority, was the top site logging in at 9.651 seconds. • Availability scores were good across the sites with an industry average of 94.2% 17Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  18. 18. WEB PERFORMANCE BENCHMARK Best Performing Government Site: ThailandTHAILAND RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 ROYAL THAI NAVY 2 THAI GOVERNMENT LOTTERY 3 MINISTRY OF PUBLIC HEALTHResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 ROYAL THAI NAVY 2 THAI GOVERNMENT LOTTERY FINAL RESULT TABULATION 3 MINISTRY OF PUBLIC HEALTH TOP GOVERNMENT SITES Average Availability IN THAILAND Respons (%)Availability – Measures a site’s ability to service e Timeits customers without errors or outages. (sec) http://www.navy.mi.th 1.073 100 http://www.glo.or.th 1.877 100Benchmark Highlights http://www.moph.go.th 2.941 98.61 http://www.mict.go.th 3.358 97.58 • The Thai web sites posted very strong http://www.rd.go.th 5.03 98.05 http://www.prd.go.th 8.048 91.88 results, with two of the best response 8.373 96.69 http://www.tmd.go.th times across all countries tested. http://www.dbd.go.th 8.832 97.17 • Both the Royal Thai Army, the best http://www.moe.go.th 10.301 95.59 performing site, and the Thai Government Lottery, logged in response times of under two seconds. • Thailand’s public sector sites registered 99.53% availability, the second highest after Singapore 18Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  19. 19. WEB PERFORMANCE BENCHMARK Best Performing Government Site: VietnamVIETNAM RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 PEOPLE’S COMMITTEE OF HO CHI MINH CITY 2 THE NATIONAL CENTER FOR HYDRO- METEOROLOGICAL FORECASTING 3 DONG NAI PROVINCEResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 PEOPLE’S COMMITTEE OF HO CHI MINH CITY FINAL RESULT TABULATION 2 DA NANG CITY 3 MINISTRY OF TRANSPORT TOP GOVERNMENT SITES IN Average Availability VIETNAM Response (%) Time (sec)Availability – Measures a site’s ability to service http://www.hochiminhcity.gov.vn 2.342 99.23its customers without errors or outages. http://www.nchmf.gov.vn 4.874 95.85 http://www.dongnai.gov.vn 6.19 92.48 http://www.danang.gov.vn 6.858 98.91Benchmark Highlights http://moj.gov.vn 7.223 98.5 http://www.chinhphu.vn 8.249 96.73 • Vietnamese public sector web sites http://www.mt.gov.vn 8.485 98.87 13.335 96.15 performed strongly across the sector. http://www.moc.gov.vn • The People’s Committee of Ho Chi Minh City polled the fastest response time of 2.342 seconds, as the best overall performer. • Web server availability averaged 97.09% 19Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  20. 20. WEB WEB PERFORMANCE BENCHMARKPERFORMANCE: RESPONSE TIME (BY COUNTRY)RETAIL Country Best Time Worst Time Singapore 1.3 14.7 Malaysia 6.3 30.3 Thailand 6.0 21.1Even as traditional retail sales slumped globally Philippines 15.0 30.9in the recent recession of 2009, the online 6.3 30.0 Indonesiachannel continues to offer respite, Vietnam 5.7 23.1outperforming the wider retail sector.The online channel offers several recession-proof traits such as relatively low operating Best Time Worst Timecosts (allowing cost savings for consumers) and24x7 operations all year through. Consumers 35are also increasingly more secure about 30shopping with their credit cards online in view 25of perceived benefits. 20The Internet looks set to be a critical retail 15channel for the industry as Internet penetration 10rates explode with an ever tech-savvy audience. 5Low and transparent pricing and comparison, as 0well as comprehensive product choices, drivethe convenience, value and selection traitsconsumers crave from any retail experience.Combined with attractive web storefronts thatare fast and unobtrusive, vendors can expectconsumers to keep coming back. AVAILABILITY (BY COUNTRY) Country Country Top 3 Average Average Singapore 96.56% 99.8% Malaysia 91.49% 97.81% Thailand 92.99% 97.38% Philippines 86.19% 93.04% Indonesia 85.18% 92.9% Vietnam 93.09% 95.35% 20Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  21. 21. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: SingaporeSINGAPORE RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 MCDELIVERY 2 SINGAPORE TELECOMS 3 GOLDEN VILLAGE MULTIPLEX PTE LTDResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 SINGAPORE TELECOMS 2 SHAW THEATRES PTE LTD FINAL RESULT TABULATION 3 MUSTAFA ONLINE TOP 10 RETAIL SITES IN Average Availability SINGAPORE Response (%) Time (sec)Availability – Measures a site’s ability to service http://www.mcdelivery.com.sg 1.283 98.84its customers without errors or outages. https://www.singtelshop.com 3.062 100 http://www.gv.com.sg 5.46 99.4 http://www.mustafa.com.sg 6.227 99.69Benchmark Highlights http://www.gmarket.com.sg 7.613 99.11 http://www.sistic.com.sg 7.925 97.87 • Singapore retail web sites posted mixed http://www.shaw.sg 8.096 99.71 http://www.streetdeal.sg 10.469 73.65 results with only two sites loading in http://www.ebay.com.sg 10.78 98.22 three or less seconds. http://www.groupon.sg 14.747 99.12 • McDelivery.com, a fast-food delivery service and order site zipped past the competition with a fast 1.283 second download. • At 96.56%, Singapore’s retail sector recorded the highest availability across the region. 21Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  22. 22. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: MalaysiaMALAYSIA RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 DELL COMPUTERS 2 EBAY MALAYSIA 3 MID VALLEY MEGAMALLResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 DELL COMPUTERS 2 EBAY MALAYSIA 3 MID VALLEY MEGAMALLAvailability – Measures a site’s ability to serviceits customers without errors or outages.Benchmark Highlights FINAL RESULT TABULATION • The top performer, Dell.com.my, was TOP 10 RETAIL SITES IN Average Availability MALAYSIA Response (%) fully loaded in 6.286 seconds. Time (sec) • Overall, response times were uneven http://www.dell.com.my 6.286 98.21 http://www.ebay.com.my 7.306 97.92 with most sites exceeding 10 seconds. http://www.midvalley.com.my 10.307 97.3 • The worst time recorded in this sector http://www.tesco.com.my 12.359 92.81 http://www.reebonz.com 15.104 95.4 was a stuttering 30.261 seconds. http://www.play-asia.com 16.683 89.12 • Availability scores were generally http://www.lelong.com.my 19.828 91.72 http://www.ticketcharge.com.my 20.033 87.35 positive with an industry average of http://www.gmarket.com.sg 20.129 76.76 91.49% http://www.moresales.com.my 30.261 88.34 22Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  23. 23. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: IndonesiaINDONESIA RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 INDONETWORK.NET 2 MOBILE GAUL 3 BUKALAPAK.COMResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 INDONETWORK.NET 2 BUKALAPAK.COM 3 PT.DINOMARKET FINAL RESULT TABULATION TOP 10 RETAIL SITES IN Average AvailabilityAvailability – Measures a site’s ability to service INDONESIA Response Time (%)its customers without errors or outages. (sec) http://indonetwork.co.id 6.34 97.16 http://www.mobilegaul.com 14.39 87.9Benchmark Highlights http://www.bukalapak.com 18.991 91.14 http://www.dinomarket.com 19.216 90.4 • Indonesian retail webs sites performed http://www.bukukita.com 20.128 85.05 http://www.bejubel.com 20.966 84.96 poorly across the board. http://www.bhinneka.com 21.328 87.7 • Indonetwork.net, the lone bright spot, http://www.glodokshop.com 22.709 86.4 http://www.dealkeren.com 22.974 79 posted a 6.34 second response time. http://disdus.com 29.97 62.09 • Weak overall web server availability dragged scores to below 90% at 85.18%. 23Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  24. 24. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: PhilippinesPHILIPPINES RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 TIPIDSALE.COM 2 PIZZA HUT 3 KENTUCKY FRIED CHICKENResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 TIPSIDALE.COM 2 TICKETNET INC. 3 PLAY-ASIA.COM FINAL RESULT TABULATIONAvailability – Measures a site’s ability to service TOP 10 RETAIL SITES IN Average Availabilityits customers without errors or outages. PHILIPPINES Response (%) Time (sec) http://www.kfc.com.ph 15.001 95.48Benchmark Highlights http://www.tipidcp.com 16.203 90.03 http://www.mcdelivery.com.ph 17.276 87.94 • Philippine retail web sites logged in http://www.ticketnet.com.ph 20.205 92.28 http://www.play-asia.com 20.431 91.36 dismal, double-digit response times, http://www.pricephilippines.com 20.627 90.94 ranging from 10 to 20 seconds. http://www.cdrking.com 21.396 86.71 http://pcx.com.ph 24.885 62.99 • Kentucky Fried Chicken’s site, http://www.pakyaw.com.ph 27.782 87.01 kfc.com.ph, posted the fastest load http://www.metrodeal.com 30.885 77.19 time of 15.001 seconds. • The highest availability score for the sector was an average of 93.04%. 24Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  25. 25. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: ThailandTHAILAND RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 THAIWARE COMMUNICATION CO., LTD 2 ONLINE OOPS 3 PANTIPMARKET.COMResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 PANTIPMARKET.COM 2 THAIONLINEMARKET.COM 3 ONLINE OOPS FINAL RESULT TABULATION TOP RETAIL SITES IN Average Availability THAILAND Response (%)Availability – Measures a site’s ability to service Time (sec)its customers without errors or outages. http://www.thaiware.com 5.979 96.36 http://www.onlineoops.com 6.383 96.54 7.049 99.25Benchmark Highlights http://www.pantipmarket.com http://www.thaionlinemarket.com 10.544 97.74 http://www.pramool.com 11.976 95.85 • Online retailer, Thaiware.com, was the http://www.weloveshopping.com 15.233 92.55 top site polling 5.979 seconds. http://www.tarad.com 15.759 95.95 http://www.majorcineplex.com 20.818 87.83 • Only three out of 10 sites recorded sub- http://www.ibuy.co.th 21.094 74.81 Results from Taradplaza.com were not included due to insufficient 10 second response times indicating data collected to obtain a verifiable result. significant weakness in the retail web performance. • Web site availability for the top three sites was rated at 97.38%. 25Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  26. 26. WEB PERFORMANCE BENCHMARK Best Performing Retail Site: VietnamVIETNAM RETAIL RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 FUNRING.VN 2 THEGIOIDIDONG.COM, INC. 3 5SEC - E-COMMERCE NETWORKResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY FINAL RESULT TABULATION 1 5SEC - E-COMMERCE NETWORK TOP 10 RETAIL SITES IN Average Availability 2 FUNRING.VN VIETNAM Response (%) 3 123MUA.VN Time (sec) http://www.funring.vn 5.657 95.31 http://www.thegioididong.com 11.675 90.36Availability – Measures a site’s ability to service http://www.5giay.vn 12.242 95.54 http://www.123mua.vn 13.254 95.21its customers without errors or outages. http://www.pico.vn 13.583 93.82 http://dienthoaididong.com.vn 14.08 90.91Benchmark Highlights http://www.nguyenkim.com 16.723 93.05 http://www.dienmay.com 21.27 89.49 http://www.vatgia.com 21.524 94.05 • Ringtone vendor, Funring.vn, was the http://www.nhommua.com 23.121 93.11 best performing Vietnamese retail site Results from Muachung.vn were not included due to insufficient data collected to obtain a verifiable result. at 5.657 seconds. • Vietnamese retail web performance mirrored Thailand, with the top sites performing two to three times faster than the rest of the field. • Availability scores hovered at an average of 93.09%. 26Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  27. 27. WEB WEB PERFORMANCE BENCHMARKPERFORMANCE: RESPONSE TIME (BY COUNTRY)TELCO Country Best Time Worst Time Singapore 5.3 8.5 Malaysia 11.4 28.2 Thailand 2.1 10.8From Internet Service providers to national Philippines 5.1 28.7telecommunication agencies, more and more Indonesia 7.1 36.0players are embracing their web presence as an Vietnam 3.8 14.6opportunity to provide value-added services. Amodern telco will feature accountmanagement, redemption of loyalty rewards, Best Time Worst Timemusic and ringtone downloads, Apps/Games 40store, and even mobile TV. 35 30Whatever the service or feature set offered, 25telcos bear a heavy burden to provide an 20exceptional user experienced that must include 15fast and responsive web interactivity. If more 10and more services are delivered via their web 5portals, then availability and responsiveness 0must rank as priorities in the web marketingand deployment plans. AVAILABILTY (BY COUNTRY) Country Country Top 3 Average Average Singapore 99.18% 99.69% Malaysia 91.68% 94.59% Thailand 98.17% 99.63% Philippines 89.59% 96.57% Indonesia 75.09% 96.53% Vietnam 96.32% 98.84% 27Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  28. 28. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: SingaporeSINGAPORE TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 SINGAPORE TELECOM 2 PACIFIC INTERNET LTD 3 M1 LIMITEDResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 SINGAPORE TELECOM 2 INSING.COM FINAL RESULT TABULATION 3 M1 LIMITED TOP TELCO SITES IN Average Availability SINGAPORE Response (%)Availability – Measures a site’s ability to service Time (sec) http://info.singtel.com 5.344 100its customers without errors or outages. http://sg.pacnet.com 5.606 98.2 http://www.m1.com.sg 6.623 99.08Benchmark Highlights http://www.insing.com/singnet 6.884 100 http://www.starhub.com 8.53 98.62 • Despite its stellar performance in other sectors, the telco web sites posted relatively weak response times. • The average response time for Singapore telco sites was 6.6 seconds. • Internet service providers and content sites held their own against telco giants. 28Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  29. 29. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: MalaysiaMALAYSIA TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 TELEKOM MALAYSIA BERHAD 2 MAXIS BERHAD 3 MAXIS BERHADResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 DIGI TELECOMMUNICATIONS SDN FINAL RESULT TABULATION BHD TOP TELCO SITES IN Average Availability 2 MAXIS BERHAD MALAYSIA Response (%) 3 DIGI TELECOMMUNICATIONS SDN Time (sec) BHD http://www.tm.com.my 11.382 90.28 http://maxis.net.my 12.023 94.52 http://www.maxis.com.my 13.883 94.04Availability – Measures a site’s ability to service http://www.digi.com.my 19.925 94.09its customers without errors or outages. http://www.celcom.com.my 20.458 87.96 http://www.p1.com.my 21.956 85.71 http://www.digi.com.my 28.17 95.16Benchmark Highlights • Response times for Malaysian telcos were dismal across the industry. • Telekom Malaysia Berhad, the sector’s best performer, could only manage a time of 11.382 seconds – the slowest among top performers in the sector. • Mobile phone service companies featured prominently in the rankings • Server responsiveness and availability stood at 91.68% on average. 29Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  30. 30. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: IndonesiaINDONESIA TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 D-NET IT INFRASTRUCTURE & SOLUTION 2 PT CENTRIN ONLINE 3 PT CYBERINDO ADITAMAResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 PT CYBERINDO ADITAMA 2 PT CENTRIN ONLINE FINAL RESULT TABULATION 3 D-NET IT INFRASTRUCTURE & SOLUTION TOP 10 TELCO SITES IN Average Availability INDONESIA Response (%) Time (sec)Availability – Measures a site’s ability to service http://www.dnet.net.id 7.085 96.46 http://www.cbn.net.id 9.923 98.62its customers without errors or outages. http://www.indosat.com 10.763 94.5 http://www.biznetnetworks.com 23.734 78.95Benchmark Highlights http://telkomspeedy.com 27.027 71.78 http://www.telkom.co.id 28.355 52.97 • Results were generally weak, ranging http://www.xl.co.id 30.223 61.76 http://www.telkomsel.com 30.357 73.3 from passable to unusable. http://www.telkomflexi.com 30.357 73.3 • The top performer DNet.com logged http://www.tri.co.id 36.03 49.27 7.085 seconds. • The availability scores for the bottom five indicate significant performance degradation and server outages. • Availability for the sector averaged 75.1%. 30Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  31. 31. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: PhilippinesPHILIPPINES TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 DIGITAL TELECOMMUNICATIONS PHILIPPINES INC. 2 SMART COMMUNICATIONS, INC. 3 MOZCOM INC.Responsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 DIGITAL TELECOMMUNICATIONS FINAL RESULT TABULATION PHILIIPPINES INC. TOP 10 TELCO SITES IN Average Availability 2 SMART COMMUNICATION, INC. PHILIPPINES Response (%) Time (sec) 3 MOZCOM INC. http://www.digitel.ph 5.079 97.13 http://smart.com.ph 7.99 97.03Availability – Measures a site’s ability to service http://www.mozcom.com 8.166 95.54 http://www.pldt.com.ph 10.707 94.71its customers without errors or outages. http://redmobile.com 12.125 95.31 http://www.globe.com.ph 18.351 91.83Benchmark Highlights http://www.wi-tribe.ph 20.319 89.55 http://republikatm.ph 23.52 82.87 26.055 82.5 • Top performer, Digitel.com, posted http://www.bayan.com.ph http://www.suncellular.com.ph 28.743 69.42 5.079 seconds which was a mere 0.265 seconds slower than Singapore’s best performing site, Singtel.com • Overall, the results are poor ranging from five to nearly 30 seconds across the rankings. • Availability scores top out at 89.59% though the top three performing sites registered a positive 96.56%. 31Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  32. 32. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: ThailandTHAILAND TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Websites were benchmarked for Responsivenessand Availability.RANK RESPONSIVENESS 1 TRUE INTERNET 2 TRUE CORPORATION PLC 3 TRIPLET INTERNETResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY FINAL RESULT TABULATION 1 TOT PUBLIC COMPANY LIMITED TOP 10 TELCO SITES IN Average Availability THAILAND Response (%) 2 TRIPLET INTERNET Time (sec) 3 TRUE INTERNET http://www.trueinternet.co.th 2.075 99.43 http://www2.truecorp.co.th 2.615 99.4 http://www.3bb.co.th 4.083 99.45Availability – Measures a site’s ability to service http://www.trueonline.com 5.229 98.28its customers without errors or outages. http://www.tot.co.th 5.373 100 http://www.dtac.co.th 5.581 97.37 http://www.inet.co.th 7.795 97.28Benchmark Highlights http://www.cattelecom.com 8.352 98,88 http://www.truewifi.net 8.425 97.21 • Top three Thailand sites recorded faster http://www.ais.co.th 10.768 94.41 response times than Singapore’s best performer, Singtel.com. • Best performing site in Thailand’s telco sector was True Internet, a internet service provider logging in at 2.075 seconds • Internet service providers dominated the rankings. • The sector registered the second highest availability score average across the region at 98.17% 32Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  33. 33. WEB PERFORMANCE BENCHMARK Best Performing Telco Site: VietnamVIETNAM TELCO RESULTSUsing extensive technical quality measurementdata and analysis based on the Gomez platform,leading financial institution and banking Web siteswere benchmarked for Responsiveness andAvailability.RANK RESPONSIVENESS 1 THIENDUONGWEB.COM 2 VIETTEL TELECOM 3 VIETTEL.VNResponsiveness – Measures a site’s ability toprovide highly responsive and consistent pagedownloads.RANK AVAILABILITY 1 VIETNAMOBILE 2 THIENDUONGWEB.COM FINAL RESULT TABULATION 3 VIETTEL GROUP TOP TELCO SITES IN Average Availability VIETNAM Response (%) Time (sec)Availability – Measures a site’s ability to service http://www.thienduongweb.com 3.819 98.76its customers without errors or outages. http://vietteltelecom.vn 4.781 97.44 http://viettel.vn 4.846 95.87 http://viettelmobile.com.vn 4.999 96.8Benchmark Highlights http://www.mobifone.com.vn 5.116 90.52 http://viettel.com 5.816 98.69 • At 3.819 seconds, thienduongweb.com http://viettelonline.com 7.949 94.02 http://www.vietnamobile.com.vn 12.109 99.08 polled one of the fastest response times 14.626 95.78 http://www.vinaphone.com.vn tested in this sector. Results from FPT Telecom were not included due to insufficient data collected to obtain a verifiable result. • The top five web sites recorded sub-five second load times—the best performance in the sector. • Mobile phone service companies featured prominently in the rankings. • The average availability in the sector was 96.32%. 33Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform
  34. 34. WEB WEB PERFORMANCE BENCHMARKPERFORMANCE: RESPONSE TIME (BY COUNTRY)TRAVEL Country Best Time Worst Time Singapore 2.2 10.8 Malaysia 7.6 19.2 Thailand 6.0 21.6 In the ecommerce space, the travel industry was Philippines 8.1 21.6one of the earliest to take the plunge and go Indonesia 5.8 24.6online. Faced with none of the logistical hurdles Vietnam 5.6 18.5associated with other online retailers such asshipping and inventory, adoption of online travelstorefronts soared through the last decade,drawing old and new entrants alike. The Asian Best Time Worst Timeexperience in this sector was no different. 30 The travel boom in Asia, spurred on by the rise of 25budget airlines and short-haul regional and 20domestic airlines, changed the way consumers 15plan, shop and purchase their travel experience.With convenience of the Web to shop and 10complete the transaction, intermediaries such 5physical travel agencies have faded in favour of 0online travel storefronts. The ease of securingtravel products immediately over the web hasmade online travel a growth industry. Butincreasing competition has driven many to rely on AVAILABILITY (BY COUNTRY)sophisticated technologies such as shopping tools,interactive videos to attract attention and retain Country Country Top 3visitors. The trade-off between increasing Average Averagefunctionality and features against light, Singapore 99.08% 99.80%streamlined web sites that are highly responsive Malaysia 94.70% 96.98%and available is an ongoing challenge for every Thailand 96.74% 98.41%online travel vendor. Philippines 92.61% 95.23% Indonesia 89.35% 96.01% Vietnam 92.8% 98.61% 34Copyright © 2012 CBS InteractiveTested using Compuwares Gomez application performance platform

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