Intralife2011_GerryMcGovern

The Perfect Intranet Intralife, May 27, 2011 Gerry McGovern gerry@customercarewords.com www.customercarewords.com

Employees spend anaverage of 2.5 hours a weektrying to find the documentsthey need in multiplelocations. This is an averageof 16 work days each year—enough to account for anemployees vacation time.Read more: Mary Meeker, 2010http://smallbusiness.foxbusiness.com/technology-web/2011/05/20/distracted-

Expensive support model  $33 MS employee LCA  $10  $1

160 140 120 100 80 60 40 20 0 Aug Sep Oct Nov Dec Jan-‐09 Feb Mar Apr May Jun Jul Aug Sep

WEBSIMPLICITY PHONE FACE-TO-FACE FREQUENCY

Mary Meeker, 2010

Content first

Procurement 30% 23

Purchasing 60% 24

Find a vendor 90% 25

Top level navigation 60 % 70 % 90 %

Does web content matter? It’s about….. Publisher 10 min 10 Visitor 60 min Visitor 60 minVisitor 60 min Visitor 60 min 300 Visitor 60 min

Does web content matter? It’s about….. Publisher 60 min 60 Visitor 10 min Visitor 10 minVisitor 10 min Visitor 10 min 50 Visitor 10 min

Intralife2011_GerryMcGovern

by lillianmedby on Jun 01, 2011

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Intralife2011_GerryMcGovern Presentation Transcript