2. Top trends for 2012
REDUCE COSTS
CLOUD ADOPTION
MOBILE COMPUTING
STANDARDIZATION
ANALYTICS
3. IT Apps/Services are evolving
Virtualization, Cloud and Mobility are increasing IT Service complexity
Hybrid/Cloud/Mobile Service
Virtualized IT Service
Custom
Apps
IT & Business Value
Custom Cloud, SaaS,
Apps Outsourced
Physical IT Service Virtual
Virtual
Custom
Apps Complexity
Complexity Change volume, velocity, variety
Change volume, velocity Managed but not owned
2006 2010 2012 Time
4. HP Business Service Management
Achieve operational excellence….in a dynamic world
Universal event
correlation
&
Run-time Service Model Service
Comprehensive, automated and up-to-date
model for dynamic services Intelligence
• Server
• Network
• Virtualization
• 3rd party monitoring tools
5. HP Application Performance Management
360°view of application health
Proactive – Identify issues using global
Private &
synthetic transactions before your customers
End users Mobile
public cloud find them
Real Time – Capture each real user
experience, transactions and behavior from
Proactive
every location
Depth – Drill down deep into transactions
Depth Real time across the entire system, from end-user to the
mainframe
Track– Know where every transaction is at
every second of every day
Broad coverage of applications: SAP, Citrix,
SharePoint, Java, .NET, Mobile applications,
web 2.0, other protocols Available on-premise or SaaS
6. HP Systems Management
Linking physical, virtual and hybrid cloud environments
Consolidated Monitoring
• Flexibility via both HP agents and HP SiteScope (agentless)
• Microsoft SCOM and Nagios events and topology via
integration adaptors
Consolidate • Other 3rd party events
Heterogeneous Monitoring
• Any physical platform (Linux, Windows, Unix)
Heterogeneous Automatic • Market-leading virtualization platforms (VMware ESX,
RCA Microsoft Hyper-V, Citrix Xen, Solaris Zones)
• Packaged applications using Smart Plug-Ins
Automatic root cause analysis
• Topology-based Event Correlation (TBEC)
• Auto-baselining
• Dynamic thresholding
7. HP Network Management
Redefining your Network Management Practice
Securely manage more customers, departments
or sites at lower cost.
NETWORK MANAGEMENT CENTER
Quickly and easily train, deploy, integrate &
Network Operation Center operate.
Automated
Efficiently monitor from a common console
using unified network data.
Efficient Secure
Automate Root Cause Analysis, compliance,
Fault Availability Performance Change diagnostics & remediation.
Configuration Compliance Diagnostics
Advanced Network Services Trending Reporting
Manage cloud, virtualization & advanced
network services.
Private Clouds Enterprise Network Public Clouds
8. Run-time Service Model
Comprehensive, automated, and up-to-date model for dynamic services
Run-time
Service Model
Integrated/Federated
HP 3rd
CMS party
CMDB
9. Run-time Service Model and the CMDB
BSM CMDB
Focus on operations Focus on configuration
management
Business service info & status Master of discovery & configuration
Synchronization
End user/real user info & status Business service design & modeling
Application/software info & status Federation to HP products
Federation
Infrastructure info & status 3rd party integration
Actual Authorized
State State
9
10. Run-time Service Model
Identify, Prioritize, Analyze, Resolve events and incidents faster
USER EXPERIENCE
Impacted users
Exchange app
Web
APPLICATIONS server Active
directory
VIRTUAL VM VM VM
INFRASTRUCTURE
Hypervisor
PHYSICAL
HOST (server) Host
RESOURCES( network, storage) Disk Prioritized Issue
11. Automate with universal event correlation
Automatically related to a complete
model of the IT infrastructure
HP
Service Manager
OMi
ArcSight Logger
BMC Remedy BSM Platform
Run-time Service Model Linking
SCOM & Open the NOC
HP
Nagios Integration Integration NNMi and the
Integration Adapter Adapters
Microsoft Adapter Interfaces SOC
SCOM
SiteScope OM/PM
3rd Party SIM APM
NAGIOS Domain Mgrs
Complete cross-domain visibility of IT infrastructure issues
12. HP Service Intelligence
Analytics that converts data into actionable knowledge
1 Service Health 2 Service Health 3 Service Health 4 Service Level
Analyzer (SHA) Optimizer (SHO) Reporter (SHR) Management (SLM)
Anticipate issues Optimize your Understand issues Align IT to business
before they occur IT engine from a services view and gauge total health
Analyze the past. Optimize the present. Anticipate the future.
Build upon the Run-time Service Model
13. Service Health Analyzer
“Run-time” Predictive Analytics
1 ANTICIPATE real IT issues Powered by the
Run-time
2 PREVENT business impact Service Model
3 REMEDIATE events quickly
The Value You Get from SHA…
• Correlate real-time metric abnormalities with topology
• Built upon the Run-time Service Model
• Automatically capture real thresholds
• Uses historical performance data to build dynamic thresholds
• Take action before service impaired
• Identifies abnormal behavior and sends out an alert
• Zero Configuration. Zero maintenance.
• “Up and running in 1 hour”
14. SHA Proof Point: Predictive Analytics
SHA predicts issue 60 minutes before it happened
Early morning: 3 11:00am: Metric
1 Metric violates threshold
performing
within baseline
4
11:30am: Service SHA detected problem
now unavailable… and sent alert one
standard monitoring
generates alert full hour before
the service failed!
Gray Area:
Dynamic threshold
(baseline) goes here
Footer
created
by SHP
2 10:30 am - SHA detects an anomaly and sends out an alert.
15. HP Service Health Reporter
Cross Domain Reporting Tool to Improve Business Service Performance
1. Single screen tool - No more silos Application
2. Correlate the relationships between the Metrics
Business Services and the infrastructure
3. Identify the changes in your dynamic,
virtual environment
4. Forecasting of a specific metric or trend
5. Customizable reports to see what you Infrastructure
want to see Metrics
RTSM as the foundation for
integrating data
15
16. HP Service Health Optimizer
“Business Service Driven” Capacity Management for x86 Virtualized Environments
RTSM ties the physical/virtual hosts to apps… SHO then gives you workload
placement recommendations from an overall Business Service perspective
Visualize
what you have, what you use, and
what can be improved
Optimize
multi-dimensional,
time-varying analysis
Forecast and Plan
What-if scenarios, trend
analysis ROI Shown in Optimization Scenario: Server count
reduced by 57.8%
Avg CPU utilization improved by 90.8%
Avg Mem utilization improved by 1 1.9%
1
17. HP Service Level Management
Track and report application health and SLA’s in terms the business understands
Service Level
Tracking Business Impact of
Availability &
Performance affected service
Over Time Prioritize based
on $ impact
Use HP SLM to…
Show the health of the application
Track and report on business objectives and SLAs
See the monetary impact of issues
Single console to see the health of the service…on-site, off-site or in the cloud
18. Control the health of mobile applications
Backend application and
infrastructure
Emulate end-user mobile
experience on various Get visibility into health Tie to the application
devices & global locations of both web and native delivery chain
mobile applications
Bridge development and operations – script reuse/creation
19. Assure the performance and availability of
cloud-based services
Private Cloud Environment Public Cloud
firewall friendly
communication
End-user experience,
• SaaS Applications
Secure,
HP BSM transactions, applications, and • Web Server, App/DB
infrastructure management • Compute, Storage
Application, System, infrastructure
Network Integration with service providers
management e.g., Amazon CloudWatch
Cloud Service Map Server Hosted in Cloud
Seamless hybrid cloud (on-premise, off-premise) management
20. ArcSight – BSM Integration
Integrate across business, operations, security & testing to increase IT
efficiencies
Linking NOC and SOC
3
Operations Bridge Enterprise Security
Networ
Apps Server Storage
k
2 IT Search for Ops
Logs for Ops 1
Applications Web Traffic Directory
Services
Network System Health
Equipment Physical Infra Virtual Infra Info
Identity Mgmt
Firewalls/ Intrusion
VPN Detection
Anti-Virus
DBs
21. Collaboration among IT silos
HP Enterprise
Live Network Collaboration HP Anywhere
Open community to • Collaboration to Mobile
share product, field, support DevOps
BTO
Apps
Catalog
partner and customer • Ties together ITAnywhere Server
created content through dev/req mgmt with
HP Live Network service mgmt ITAnywhere
App Store
22. Collaboration between IT and Development
Optimize application performance and costs by building monitoring into
application development
BI-DIRECTIONAL
VISIBILITY and REUSE
DEVELOPMENT OPERATIONS
COLLABORATIVE BEST PRACTICE BUSINESS VALUE
Reuse test scripts, system monitors, SLA, KPI Increase IT efficiency/agility
Create test scripts and use cases from real user Improve application quality
behavior
Common tools used for fixing application issues Accelerate time to resolution
23. The BSM on SaaS Portfolio
Overview
OPERATE Flexibility
• Monitors, manages and automates the broadest range of
SIMPLY. applications, infrastructure and devices
• 500 off-the-shelf connectors and agents, 3000 network devices
Agility and lower cost
• Servers and applications deployed in minutes,
not months
• Server efficiency 400%
BUSINESS SERVICE
• 90% reduction in MTTR
MANAGEMENT
• Application Performance Management • BAC Anywhere
• Business Service Management • SiteSeer
24. WHY BAC anywhere
Extending the value of your APM investment
HP BAC ANYWHERE HP BAC
Real-time visibility into global end-users experience
Holistic view from on-premise 360-degree dashboard
24/7 Self-service experience
Cutting-edge technology (Business Process Monitor 9.0)
26. HP Business Service Management
Operations Bridge
Service Level Management
| Service Optimization |
Service Intelligence
Run-time Service
Reporting | Analytics
Event Correlation | Dashboards | Service Health | Runbook
Automation
Model
Monitoring (physical/virtual/cloud)
User Experience | Applications | Systems | Network |
Storage | 3rd Party
27. Vodafone Ireland
Journey to Operational Excellence
IT Improvements
66% reduction in customer impact
Initial Challenge: 28% reduction in number of major incidents
77% reduction in cumulative monthly downtime
Reactive, introspective,
fragmented IT
operations process Business Benefits
Solution: IT resources are more closely aligned with business
needs
HP Business Service IT better supports the business’ ability to improve
Management 9.1 customer retention, drive market growth and manage
(APM, OMi, DDMA, overhead costs
ArcSight Logger) Cost savings €612,000 in one year, 300% ROI
28. BSM: Industry recognized solutions
Gartner Dec Gartner Sept 2011
2010 Application
Event Performance
Correlation & Monitoring
Analysis
EMA 2012
Application
Gartner Performance
Oct 2011 Management
Marketscope for Cloud
NCCM Services
Gartner “Event Correlation & Analysis” by David Williams and Debra Curtis, December 13, 2010.
Gartner “Application Performance Monitoring” by Will Cappelli and Jonah Kowall ,September 19, 2011.
Gartner “Marketscope for Network Configuration and Change Management,” October 31, 2011.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest
ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The MarketScope and Magic Quadrant graphics were published by
Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from HP.
29. HP BSM differentiation
Only vendor to do ALL 5
Real time visibility into rapid change
Service Intelligence built on RTSM
Manage across build, run & secure
Automate with universal event correlation
Broad heterogeneous coverage