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Day 2 p2 - business services management



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  • 1. HP Business ServiceManagement 9.1 Latin America briefingAruna RavichandranDirector, Product Marketing, BSM and CMS©2011 Hewlett-Packard Development Company, L.P.©2011Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
  • 3. IT Apps/Services are evolving Virtualization, Cloud and Mobility are increasing IT Service complexity Hybrid/Cloud/Mobile Service Virtualized IT Service Custom AppsIT & Business Value Custom Cloud, SaaS, Apps Outsourced Physical IT Service Virtual Virtual Custom Apps Complexity Complexity Change volume, velocity, variety Change volume, velocity Managed but not owned 2006 2010 2012 Time
  • 4. HP Business Service ManagementAchieve operational excellence….in a dynamic world Universal event correlation & Run-time Service Model Service Comprehensive, automated and up-to-date model for dynamic services Intelligence • Server • Network • Virtualization • 3rd party monitoring tools
  • 5. HP Application Performance Management 360°view of application health Proactive – Identify issues using global Private & synthetic transactions before your customers End users Mobile public cloud find them Real Time – Capture each real user experience, transactions and behavior from Proactive every location Depth – Drill down deep into transactions Depth Real time across the entire system, from end-user to the mainframe Track– Know where every transaction is at every second of every dayBroad coverage of applications: SAP, Citrix,SharePoint, Java, .NET, Mobile applications, web 2.0, other protocols Available on-premise or SaaS
  • 6. HP Systems ManagementLinking physical, virtual and hybrid cloud environments Consolidated Monitoring • Flexibility via both HP agents and HP SiteScope (agentless) • Microsoft SCOM and Nagios events and topology via integration adaptors Consolidate • Other 3rd party events Heterogeneous Monitoring • Any physical platform (Linux, Windows, Unix) Heterogeneous Automatic • Market-leading virtualization platforms (VMware ESX, RCA Microsoft Hyper-V, Citrix Xen, Solaris Zones) • Packaged applications using Smart Plug-Ins Automatic root cause analysis • Topology-based Event Correlation (TBEC) • Auto-baselining • Dynamic thresholding
  • 7. HP Network Management Redefining your Network Management Practice Securely manage more customers, departments or sites at lower cost. NETWORK MANAGEMENT CENTER Quickly and easily train, deploy, integrate & Network Operation Center operate. Automated Efficiently monitor from a common console using unified network data. Efficient Secure Automate Root Cause Analysis, compliance, Fault Availability Performance Change diagnostics & remediation. Configuration Compliance Diagnostics Advanced Network Services Trending Reporting Manage cloud, virtualization & advanced network services.Private Clouds Enterprise Network Public Clouds
  • 8. Run-time Service ModelComprehensive, automated, and up-to-date model for dynamic services Run-time Service Model Integrated/Federated HP 3rd CMS party CMDB
  • 9. Run-time Service Model and the CMDB BSM CMDB Focus on operations Focus on configuration management Business service info & status  Master of discovery & configuration Synchronization End user/real user info & status  Business service design & modeling Application/software info & status  Federation to HP products Federation Infrastructure info & status  3rd party integration Actual Authorized State State9
  • 10. Run-time Service Model Identify, Prioritize, Analyze, Resolve events and incidents faster USER EXPERIENCE Impacted users Exchange app Web APPLICATIONS server Active directory VIRTUAL VM VM VM INFRASTRUCTURE Hypervisor PHYSICAL HOST (server) Host RESOURCES( network, storage) Disk Prioritized Issue
  • 11. Automate with universal event correlation Automatically related to a complete model of the IT infrastructure HP Service Manager OMi ArcSight Logger BMC Remedy BSM Platform Run-time Service Model Linking SCOM & Open the NOC HP Nagios Integration Integration NNMi and the Integration Adapter Adapters Microsoft Adapter Interfaces SOC SCOM SiteScope OM/PM 3rd Party SIM APM NAGIOS Domain Mgrs Complete cross-domain visibility of IT infrastructure issues
  • 12. HP Service Intelligence Analytics that converts data into actionable knowledge1 Service Health 2 Service Health 3 Service Health 4 Service Level Analyzer (SHA) Optimizer (SHO) Reporter (SHR) Management (SLM) Anticipate issues Optimize your Understand issues Align IT to business before they occur IT engine from a services view and gauge total health Analyze the past. Optimize the present. Anticipate the future. Build upon the Run-time Service Model
  • 13. Service Health Analyzer “Run-time” Predictive Analytics 1 ANTICIPATE real IT issues Powered by the Run-time 2 PREVENT business impact Service Model 3 REMEDIATE events quickly The Value You Get from SHA… • Correlate real-time metric abnormalities with topology • Built upon the Run-time Service Model • Automatically capture real thresholds • Uses historical performance data to build dynamic thresholds • Take action before service impaired • Identifies abnormal behavior and sends out an alert • Zero Configuration. Zero maintenance. • “Up and running in 1 hour”
  • 14. SHA Proof Point: Predictive Analytics SHA predicts issue 60 minutes before it happened Early morning: 3 11:00am: Metric 1 Metric violates threshold performing within baseline 4 11:30am: Service SHA detected problem now unavailable… and sent alert one standard monitoring generates alert full hour before the service failed!Gray Area:Dynamic threshold(baseline) goes here Footer createdby SHP 2 10:30 am - SHA detects an anomaly and sends out an alert.
  • 15. HP Service Health ReporterCross Domain Reporting Tool to Improve Business Service Performance1. Single screen tool - No more silos Application2. Correlate the relationships between the Metrics Business Services and the infrastructure3. Identify the changes in your dynamic, virtual environment4. Forecasting of a specific metric or trend5. Customizable reports to see what you Infrastructure want to see Metrics RTSM as the foundation for integrating data15
  • 16. HP Service Health Optimizer“Business Service Driven” Capacity Management for x86 Virtualized Environments RTSM ties the physical/virtual hosts to apps… SHO then gives you workload placement recommendations from an overall Business Service perspective Visualize what you have, what you use, and what can be improved Optimize multi-dimensional, time-varying analysis Forecast and Plan What-if scenarios, trend analysis ROI Shown in Optimization Scenario: Server count reduced by 57.8% Avg CPU utilization improved by 90.8% Avg Mem utilization improved by 1 1.9% 1
  • 17. HP Service Level ManagementTrack and report application health and SLA’s in terms the business understands Service Level Tracking Business Impact of Availability & Performance affected service Over Time Prioritize based on $ impact Use HP SLM to…  Show the health of the application  Track and report on business objectives and SLAs  See the monetary impact of issues  Single console to see the health of the service…on-site, off-site or in the cloud
  • 18. Control the health of mobile applications Backend application and infrastructure Emulate end-user mobile experience on various Get visibility into health Tie to the applicationdevices & global locations of both web and native delivery chain mobile applications Bridge development and operations – script reuse/creation
  • 19. Assure the performance and availability ofcloud-based servicesPrivate Cloud Environment Public Cloud firewall friendly communication End-user experience, • SaaS Applications Secure, HP BSM transactions, applications, and • Web Server, App/DB infrastructure management • Compute, Storage Application, System, infrastructure Network Integration with service providers management e.g., Amazon CloudWatch Cloud Service Map Server Hosted in Cloud Seamless hybrid cloud (on-premise, off-premise) management
  • 20. ArcSight – BSM IntegrationIntegrate across business, operations, security & testing to increase ITefficiencies Linking NOC and SOC 3 Operations Bridge Enterprise Security Networ Apps Server Storage k 2 IT Search for Ops Logs for Ops 1 Applications Web Traffic Directory Services Network System Health Equipment Physical Infra Virtual Infra Info Identity Mgmt Firewalls/ Intrusion VPN Detection Anti-Virus DBs
  • 21. Collaboration among IT silos HP Enterprise Live Network Collaboration HP AnywhereOpen community to • Collaboration to Mobileshare product, field, support DevOps BTO Apps Catalogpartner and customer • Ties together ITAnywhere Servercreated content through dev/req mgmt withHP Live Network service mgmt ITAnywhere App Store
  • 22. Collaboration between IT and DevelopmentOptimize application performance and costs by building monitoring intoapplication development BI-DIRECTIONAL VISIBILITY and REUSE DEVELOPMENT OPERATIONS COLLABORATIVE BEST PRACTICE BUSINESS VALUE Reuse test scripts, system monitors, SLA, KPI Increase IT efficiency/agility Create test scripts and use cases from real user Improve application quality behavior Common tools used for fixing application issues Accelerate time to resolution
  • 23. The BSM on SaaS PortfolioOverview OPERATE Flexibility • Monitors, manages and automates the broadest range of SIMPLY. applications, infrastructure and devices • 500 off-the-shelf connectors and agents, 3000 network devices Agility and lower cost • Servers and applications deployed in minutes, not months • Server efficiency 400% BUSINESS SERVICE • 90% reduction in MTTR MANAGEMENT • Application Performance Management • BAC Anywhere • Business Service Management • SiteSeer
  • 24. WHY BAC anywhereExtending the value of your APM investment HP BAC ANYWHERE HP BAC Real-time visibility into global end-users experience Holistic view from on-premise 360-degree dashboard 24/7 Self-service experience Cutting-edge technology (Business Process Monitor 9.0)
  • 25. VP of Ops Edition – BSM KPI/Metrics25
  • 26. HP Business Service Management Operations Bridge Service Level Management | Service Optimization | Service Intelligence Run-time Service Reporting | Analytics Event Correlation | Dashboards | Service Health | Runbook Automation Model Monitoring (physical/virtual/cloud) User Experience | Applications | Systems | Network | Storage | 3rd Party
  • 27. Vodafone IrelandJourney to Operational Excellence IT Improvements  66% reduction in customer impact Initial Challenge:  28% reduction in number of major incidents  77% reduction in cumulative monthly downtime Reactive, introspective, fragmented IT operations process Business Benefits Solution:  IT resources are more closely aligned with business needs HP Business Service  IT better supports the business’ ability to improve Management 9.1 customer retention, drive market growth and manage (APM, OMi, DDMA, overhead costs ArcSight Logger)  Cost savings €612,000 in one year, 300% ROI
  • 28. BSM: Industry recognized solutions Gartner Dec Gartner Sept 2011 2010 Application Event Performance Correlation & Monitoring Analysis EMA 2012 Application Gartner Performance Oct 2011 Management Marketscope for Cloud NCCM ServicesGartner “Event Correlation & Analysis” by David Williams and Debra Curtis, December 13, 2010.Gartner “Application Performance Monitoring” by Will Cappelli and Jonah Kowall ,September 19, 2011.Gartner “Marketscope for Network Configuration and Change Management,” October 31, 2011.Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highestratings. Gartner research publications consist of the opinions of Gartners research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed orimplied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The MarketScope and Magic Quadrant graphics were published byGartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from HP.
  • 29. HP BSM differentiationOnly vendor to do ALL 5Real time visibility into rapid changeService Intelligence built on RTSMManage across build, run & secureAutomate with universal event correlationBroad heterogeneous coverage
  • 30. THANK YOU