2nd day   2 - bsm overview
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2nd day 2 - bsm overview Presentation Transcript

  • 1. HP Business ServiceManagement (BSM)© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 2. Challenges for ITEnvironments are rapidly changing and getting increasingly complex Public cloud IT metrics/analytics Private cloud Software-driven Service models Security ●● networks Mobile monitoring Storage Assuring the Hybrid In-house environment Employees Managed cloud applications custom apps Packaged Systems monitoring SaaS ● ● Private cloud Virtual fabric Suppliers2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 3. Challenges for ITEnvironments are rapidly changing and getting increasingly complex Public cloud IT metrics/analytics Private cloud Dynamic environments Service models Software-driven Security ●● networks (Virtualization, Cloud), Mobile monitoring Storage Technologies (Mobile) & In-house Employees Managed cloud Trends (BYOD, DevOps) make IT applications custom apps Packaged Systems monitoring SaaS Operations Management more ● ● Private cloud Virtual fabric challenging Suppliers3 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 4. IT Operations Management challenges70% of IT budget spent on keeping the lights on.. Lack of visibility Root Cause Siloed Across the complex Analysis environments environments Time consuming – for Siloed monitoring dynamic environments solutions Is there a problem? What is causing Do I have the right How serious? the tools across problem? silos?4 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 5. What IT Needs: Consolidated 360 degreevisibilitySingle pane of glass view into the health of the business services5 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 6. What IT Needs: Operational AnalyticsPredict, prevent or resolve ANY issue6 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 7. What IT Needs: End to End coverageAcross all types of applications and infrastructure elements7 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 8. HP Business Service ManagementTop down and bottom up approach for dynamic environments Applications End User Experience Transactions • Universal Diagnostics • Reduce MTTR Event • Reduce OpEx correlation Run Time Service Model • Improve • Management & Comprehensive, Automated, Dynamic health of Reporting business • Analysis & Infrastructure services Systems Intelligence Network Storage8 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 9. BSM PortfolioThe different components of BSM IT Operational Analytics & Intelligence Service Health Dashboard, Event Management Dynamic Service Model Applications Systems Virtualization Network Storage Log Mgmt Mgmt Mgmt Mgmt Mgmt Mgmt9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 10. HP BSM can help customersReduce cost, Reduce risk, Increase confidence Reduce cost Boeing reduced their costs by $1M per year with HP BSM Minimize business impact when issues happen Florida Blue lowered the time to resolve to problems by 80% Increase service availability Vodafone reduced downtime by 77%, increased availability to 99.9%10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 11. Proven success in enterprise-classdeploymentsThousands of deployments worldwide “Perhaps most important to the business is the increased Availability and Performance customer satisfaction and productivity; with a reduction of .” end-user availability impact hours ... of 96.2%” “With 90% fewer incidents and 80% improvement in Automated Event incident resolution, we are better able to meet high standards and Incident for customer service, protect our brand and market share” “… more proactive and provide a higher level of service than Capacity and we currently are able to… financially, it will allow us to Forecasting provide realistic forecasts as well as the ability to “right size” our configurations” “reduce the operational budget by 35 percent because of Lowest Cost of the intelligent information being leveraged from the HP Operations products11 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 12. Vodafone KPI improvements Annual Cost saving €1.2M, 1st year ROI 300% 78% reduction 74% reduction 19 % reduction 40% to > 90% Improvement12 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 13. BSM Portfolio© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 14. The complete cycle of IT Operational Analytics:Analyze the past. Optimize the present. Anticipate the future.Complex Event ProcessingCorrelate events to root cause based onmonitoring dataStatistical LearningDetect anomalies by learning “normal”behavior. Predict, Prevent.Contextual AnalysisResolve issues through analysis ofstructured & unstructured log dataMulti-Dimensional ReportingForecast, trend & optimize based on realtime and historical data15 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 15. A new approach in Operational AnalyticsMaking the most of your IT dataWith complexity of today’s heterogeneous environment sprawl,IT is faced with a new set of questions:How do I know what’s How do I know when I’ll What am I to make of allimportant? need the data? this information?Collect everything Store everything Analyze anything16 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 16. Online Gaming Provider: using Analytics for businessmetrics SHA detected an issue 1 hour before it was reported by end user17 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 17. Consolidated Ops– the Service and Ops BridgeFederate all fault & performance information to one place HP OMi ArcSight Logger Service Manager BSM Platform BMC Remedy Run-time Service Model Open HP OOTB BSM Integration NNMi Integrations Connector Adapters Interfaces IBM Microsoft 3rd Party APM SiteScope OM/PM NAGIOS Tivoli SCOM Domain Mgrs ● ●18 App © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Appliance/ Application Systems Applications Storage Mobile Cloud Clients Network Virtualization Infrastructure
  • 18. OMi – the manager of managers – TBECGlobal IT view, less duplication, faster MTTR Cause Network Apps Symptoms Consolidate to Correlate single console causal events Servers 3rd party19 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 19. Unique topology based event correlation(TBEC)Efficiency gains with advanced event causal correlation Cause Cause and Use case addressed by TBEC: symptom 1. Something goes wrong in your environment 2. Monitoring reports multiple problems via events 3. Usually just one of the events describes the cause of Symptom the problem 4. Others are just symptoms 5. Fix the cause and the symptoms go awayTBEC dynamically adapts based on discovered data from RTSM20 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 20. HP Application Performance Management(APM)1) Monitor end user performance End-user management APM 360 (synthetic/real/client) One solution bundle 2) Pinpoint application bottlenecks Transaction management (deep diagnostics/tracking) 3) Predict application performance issues Predictive Analytics Transaction flow, e.g.; e-commerce order21 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 21. HP Systems ManagementAssure across physical, virtual and hybrid cloud environments Consolidated performance & event monitoring All layers of technology from each managed system Single solution to manage most complex heterogeneous environments Physical, virtual and cloud (private and public) “YES! we can monitor that!” Agent and agent-less22 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 22. Virtualization Performance Viewer (vPV)Managing and optimizing in a virtualized worldTriage tool for tuning &troubleshooting virtualizedinfrastructure performanceFor virtualization subject matter experts(vSMEs)Heterogeneous hypervisor support (MS andVMware)Lightweight, standalone product. Alsointegrates with other HP Software toolsQuick time-to-value: visualize data minutesafter installationFree production use version available at:http://www.hp.com/go/vpv23 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 23. HP Automated Network ManagementManage faults, performance & availability of the network • Unified fault, availability, & performance monitoring • Automated compliance Network Infrastructure management, diagnostics, & remediation Security Private Cloud • Converged management & security Infrastructure Cloud Services Enterprise IT Brokered Cloud Services24 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 24. Built on the Run-time Service Model (RTSM)Integrate across the lifecycle CMDB: Focus on configurationBSM: Focus on operations management• Business service info & Synchronizatio • Master of discovery & status n configuration• End user/real user info & • Business service design & status modeling• Application/software info & Federation • Federation to HP products status • 3rd party integration• Infrastructure info & statusActual state Authorized state26 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 25. Integration with HP IT Executive ScorecardSingle pane of glass for IT performanceIndustry’s broadest coverage of IT investmentKey Performance Indicators cascaded throughout the portfolioOpen data model and studio for KPI expansion and customization27 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 26. Thank You© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 27. Predictive Analytics Get notified earlier!HP SHA predicts an issue 60 minutes before it happened SHA detected a problem and sent Early morning: alert one full hour 1 Metric before the service performing within failed baseline 11:00am: Metric 3 violates threshold 10:30am - SHA detects an 11:30am: Service 2 anomaly and sends out an 4 is now alertevent unavailable…29 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 28. Business Impact and Similarity Saves you time and Anomaly Highlights view money! • Quickly Understand business impact • Easy access to relevant reports for more data • See Top suspect CI based on advanced ranking algorithm • View similar anomalies and their resolution if available30 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 29. Powerful Anomaly Investigation UI Get to the root cause faster! • View Service topology as captured by RTSM • View planned and discovered changes (before and after the anomaly started) • Reveal additional related CIs outside of the applications service model • View abnormal metrics, events and planned downtime windows • Observe metric behavior vs. expected baseline • Visually or automatically correlate metric trends to help pinpoint problems31 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 30. SHA 9.21 Enhancements Easier to use on large scale environments Show only CIs with abnormal metrics • Simplified deployment • Reduced false positives  Directional baselines  Baseline sensitivity per domain • Better detection of anomaly closure • Anomaly severity control • Better support for shared CIs • Extended similarity analysis • Investigation user interface improvements • Easy integration with 3rd party data via BSM Connector32 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 31. BSM Integrations• BSM is designed to integrate with 3rd party management Reduce complexity systems• Metrics, events and topology information is fused and leveraged across different BSM applications• Why is this important?• Single pane of glass – consolidation and standardization• Analytics across multiple domains• Reduced operational cost• Increased collaboration• Current out of the box integrations include IBM Tivoli, SCOM & Nagios• More integrations are being developed and shared through HP Live Network community33 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 32. BSM Connector – consume any time seriesdata in SHA Flexible and easy • New Integration studio • Allows you to easily setup new integrations without requiring expensive expertsdevelopers: 1. Define integration point 2. Load sample data 3. Drag and drop sample values into desired fields • Use standard CI types or extend the model34 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 33. Online Gaming Provider: using SHA for businessmetrics SHA detected an issue 1 hour before it was reported by end user35 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.