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1st day   2 - blueprint
 

1st day 2 - blueprint

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    1st day   2 - blueprint 1st day 2 - blueprint Presentation Transcript

    • HP IT ManagementPerformance Suite (ITPS)- Blueprint and Value Chain
    • Solutions for the new style of IT Services Advise Transform Manage Maintain Printing & Converged Software Personal Systems Infrastructure Performance Suites Legal / Printers PCs Tablets Servers Storage Networking IT Compliance Security & Marketing2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Goals, Planning, Preparation, Execution, Results.... PerformanceThe accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed.Example: Run hp.com with the energy equivalency of a dozen 60-watt light bulbs 3 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Making information and applications work for youThe confidence, insight, and agility to perform better $€¥ Get faster answers HP Software for security from all your information HP Software for big dataProactivelyprotect your Deliver outstanding App Mobile app Legacy app Website Service SaaS app user experiencesdigitalassets HP Software for IT management Automate and ●● ●● accelerate your enterprise4 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • The HSW for IT Management (ITPS)Comprehensive, connected & flexible. Perform better. Execute systematically IT Executive Scorecard, strategy, planning & governance Build Operate Secure Store Analyze in faster simply proactively efficiently real time Application lifecycle Operations & cloud Security & risk Information Business management management management management analytics5 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Strategy, planning, governance CIO office IT Scorecard Define IT goals, objectives and KPIs IT Financial management CFO Measure performance end to end Demand Project Portfolio management PMO Management Maintain Proposal Program/project investment Financial management | resource management | time management Application portfolio management Application lifecycle Operations and cloud Security and risk Information Big data analytics management management management management6 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • IT Performance Suite – Overall drilldown CIO Office IT Finance IT Dashboard Define IT goals, objectives and KPIs IT Financial Management Measure performance end-to-end PMO Project Portfolio and Application Portfoliol Management Proposal | program/project | maintain Financial | resource| time management Demand Management investnent Application Security Operations Security Risk Mgmt Big Data Analytics DB admin Administrator Security information and event management | Network Risk and Static code security Dynamic code security Correlation and logging | Application audit Security compliance SOC In-memory SQL / no SQL analytics engine CISO Highly available true column storage Application Lifecycle Mgmt Service Health BSM Service Management 3rd party integrator Agile Project Management Service Intelligence Consolidated Service Desk Service Desk Service model CTO Application Governance Application Governance Mgmt CAB Change Management Information Management Requirements Management System Management Self Service Catalogue DevOps NOC Performance/Usage/SLA Network Management Asset Management Backup and Recovery Development Go/No Go DESIGN BUILD Archiving Orchestration Records Management Quality Management Service Automation eDiscovery Functionality | Performance Security Server | DB & Middleware | Network | Storage | Client IT Operations Service Virtualization Quality Assurance Test Data Management Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping7 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • IT Performance Suite – Integration Strategy Performance analyticsPrescriptive Strategy, planning and governancevalue chains Cloud and datacenter Security Information Application Security and InformationSolutions lifecycle IT risk Big data lifecycle operations management management managementProduct & FoundationPlatform Reporting, data integration, process automation, collaboration and other shared technology Services and support 8 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • The HP IT Performance SuiteComprehensive, connected, and flexible Strategy, planning and governance Executive scorecard IT financial management Project and portfolio management Application portfolio management Workforce and vendor management Build faster Operate simply Secure proactively Store efficiently Analyze in real time Application lifecycle Security and risk Information lifecycle IT operations Big data management management management Application Application Data center Application IT service Security information Real-time loading & Data protection in-database quality governance automation performance management and event management management management analytics Columnar storage, Requirements Performance Client System Asset Software security Information archiving execution and management validation automation management management assurance compression Development Application Network Network Enterprise Open source & major management security management security records management BI tools support validation Foundation Extensibility, orchestration, collaboration and mobility Services and support9 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • General approach to the ITPS Reference ArchitectureCustomer is the north star, therefore start with customer use cases •High level definition of all functional areas for IT. Functional •Based on Customer Use Case analysis. Model •Based on HP service lifecycle and high level grouping of: Lifecycle •Continuous Assessment, Continuous Integration and Continuous Model Delivery. And later into Value Streams •Identification of key controlling IT artifacts. Information •Definition of artifacts lifecycles according to lifecycle model. Model Functional Model Common Lifecycle Model •Defines Key control points for integration, based on artifact. Foundation •Link Information model with Lifecycle model. Common Data/Information Model Integration Foundational Integration Layer (key control points)10 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • IT Performance Suite <-> IT Value Chain relationship HP IT Performance Suite Executive Scorecard for instant insights Service & Application Cloud Products Business Portfolio Lifecycle Automation Service Management Management Management HP Anywhere for mobile Drive IT portfolio to Build what the Capture, fulfill & Anticipate & resolve business innovation business wants monitor IT services production issues Attack risk & set strategy for riskValue Chain IT avoidance & The power of the portfolio: integrated value streams Reference IT Value Chain Architecture Strategy to Request to Portfolio Requirement Fulfill Detect to to Deploy Correct Reference Architecture11 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Translating Business Value Chain to IT Value ChainBroad processes deliver higher value IT Value Chain Finance Project activities Support Business Value Chain Sourcing Data Efficiency Collaboration Risk to Mitigation Quality streams Core IT Strategy to Demand to Request to Event to“Value chain” is a business management concept Portfolio Production Fulfillment Fixpopularized by Michael Porter’s 1985 best-seller,Competitive Advantage: Creating and SustainingSuperior Performance.Focused on alignment and integration to increasereturn on investment13 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Optimize your valueDriving value throughout the IT lifecycle IT Performance Suite Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correction Drive IT portfolio to Build what the business Capture, fulfill & monitor Anticipate & resolve business innovation wants, when it wants it service usage production issues14 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Supported Frameworks (Partial List) ITIL eTOM TOGAF CMMI-DEV Six Sigma CobiT ISO 20000 Type Services Architecture Process Improvement Control Focus Build and run a Process model for architecture Product Business processes IT control ITSM quality Service telco service content and Development objectives criteria Management providers process processes system Objective Manage service Integrate service Build the right Efficiency, Improve process Guide audits Measure quality lifecycle supply chain thing for the predictability quality business Deliverable Best practices Methodology Controls, Best Measurable practices quality criteria Certification Skills, tools Skills, Tools skills organizations skills Skills, Tools organizations – No contradiction between different frameworks – Most frameworks document linkage to/integration with others – Dependent on the objective you can choose a base framework and then complement breadth and depth with others – For IT management it makes sense to choose ITIL the base and the complement with • eTOM for service provider • CobiT for control objectives • TOGAF for the link with the architecture15 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Customer focused initiative to drive software strategy Customer use Reference Product Value chains Customer value cases architecture integration• Meeting top • Strategy to • Prescriptive • Mapping • Design worldwide Portfolio • Function reference rationalization customers • Demand to components architecture to • Best practices• Detailed Production product abilities • Artifacts • People, process business and • Request to • Automation and and technology technical Fulfillment orchestration discussions • HP and 3rd party • Event to Fix• Harmonization • Risk to Mitigation16 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • IT Performance Suite – Overall drilldown CIO Office IT Finance IT Dashboard Define IT goals, objectives and KPIs IT Financial Management Measure performance end-to-end PMO Project Portfolio and Application Portfoliol Management Proposal | program/project | maintain Financial | resource| time management Demand Management investnent Application Security Operations Security Risk Mgmt Big Data Analytics DB admin Administrator Security information and event management | Network Risk and Static code security Dynamic code security Correlation and logging | Application audit Security compliance SOC In-memory SQL / no SQL analytics engine CISO Highly available true column storage Application Lifecycle Mgmt Service Health BSM Service Management 3rd party integrator Agile Project Management Service Intelligence Consolidated Service Desk Service Desk Service model CTO Application Governance Application Governance Mgmt CAB Change Management Information Management Requirements Management System Management Self Service Catalogue DevOps NOC Performance/Usage/SLA Network Management Asset Management Backup and Recovery Development Go/No Go DESIGN BUILD Archiving Orchestration Records Management Quality Management Service Automation eDiscovery Functionality | Performance Security Server | DB & Middleware | Network | Storage | Client IT Operations Service Virtualization Quality Assurance Test Data Management Configuration Management System (Federated & integrated CMDB) | Automated discovery & dependency mapping17 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Executive Scorecard Aligning IT objectives to persona business challenges Driven by persona business Based on challenges industry standards Key performance indicators and analytics Scorecard and Dashboard The HP IT Unified Data Model views18 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • IT Executive PersonasDev and QA Directors VP of OperationsApplication Support Director of Service Business Analysts Management CIO Director of Operations Director of Distributed Systems CFO of IT BRM 19 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. PMO CISO
    • Benefits (example)IT financial performance management - Agility Allocate financial data based on metricsBudgeting• Spreadsheet-based IT budgeting is tedious and lacks governance• Executive Scorecard leverages historical financial data to simplify and standardize Understand performance in the context of detailed costing Provide further insights with a bill of IT report or experiment in the cost explorer20 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Better perception HP APM Product Features Business Processes Owning Organization Supports Downstream Upstream Runs On Contacts Servers Locations21 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Application scoring and Weighting HP SW Features Application Data Vendor Value Risk Total Quality of Integrity and Stability, Business Value and Security, App + Data + Application Consistency Responsive… Impact Continuity… Vendor + ( 5 – Risk) 0–5 (Best) 0–5 (Best) 0-5 (Best) 0-5 (Best) 0-5 (Worst) 0-25 (Best) It can be configured for your specific weighting formulas (company level) Relatively low scores suggest opportunities for improvement2222 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Portfolio ManagementGraphical views of cost, risk, value measures23 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Where to Start and how to get there • HP Strategic Services Current state Build and transition Desired state Sub-projects Current state Analyze Maturity m +x Define strategy ROI Objectives and metrics Desired state Build roadmap Architect - meet your objectives (supported by business-cases/ROI) Maturity m Plan, Design, Build, Migrate Validate results/value People-Process-Technology Value Realization People-Process-Technology Project, change, quality, architecture, governance and value realization24 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Comprehensive AnalysisMaturity & Pain Point Assessment for People, Process, Technology Point of view charts provide critical insight into current and future needs to achieve key business and IT objectives25 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Detailed RecommendationsInitiatives Roadmap, End to End Solution Blueprint, Business Case Analysis Complete roadmap with documented initiatives and solution blueprints provide step by step planning recommendations with26 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. value proposition and ROI
    • Better IT performance means better outcomes Actual results from HP Software customers Improve service to customers Realize cost efficiencies 30% increased productivity 57% reduction in IT project scope 3x improvement in first call resolution changes rates $5M/yr saved by cutting mean 9x faster retrieval of time to resolution records to seconds 66% reduction in unplanned failure $19M/yr saved through 50% rates lower software testing costs $32M/yr saved in 900% faster recovery from business change management labor costs critical outages27 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
    • Thank you© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.