TERVETULOA!10.30 Arrival @ Waag Society11-11.45 Welcome by Sabine Wildevuur (Waag Society) and Martijn Kriens (AIM). Presentations from Waag Society and AIM.11.45 -12.15 Short presentations from two members from City of Oulu12.15-13.15 Informal meeting during lunch13.30 Closing and departure 2
Sabine Wildevuur, head Creative Care Lab 1st Nov 2012-Waag Amsterdam
cross-over topsectors# 1 healthy ageingproduct development through users as designers.Requirements should be deﬁned by users.# 2 applied gaming for healthnew forms of collaborations. Need for transdisciplinaryresearch.# 3 self managementinnovation dealing with new principles and ways of working within the healthcare domain.mHealthSOCIAL INNOVATION
‘In creative research the process of ‘making’ is central to the design process. This is done in a transdisciplinary way, starting from tangible, real-world problems. Solutions are devised in collaboration with multiple stakeholders.’ (Klein 2001)
Understanding loneliness? The opposite of loneliness is social connectedness.To create a solution that prevents loneliness, we need to go behind the phenomenon and experiences of social connectedness. To track back the challenges people meet in the latter part of life.We might have ideas and access to research – but do we really know what is takes to stay sociallyconnected? And what the challenges are in doing so? How could we!
Challenges in timeThe key age-determined challenges differ in content – butalso in how they relate to time:30 65 100 Age
The 3 “E’s” of relationship’s Exchanges Encounters Expectations
The innovation wheel Main frame works User insights The overall Testing design of an user driven innovation process is captured in the innovation wheel. Prototypi ng Design Tech & info mapping
Real play workshops deﬁne focus areasAmsterdamCopenhagen Halmstad Helsinki Malmö Month: 02
Ethnographic based data collectionAmsterdamCopenhagenHalmstad Helsinki Month: 03
Placeholder for the continuous learning Customer Characteristics: Relationships Attitude towards Technology: Key Activities Value Service Propositions Customer IT technology Needs Experiences Segments Smart phone (Outcome of Development Route and network Functional (for support in whole Internet (PC) Key Partners Billing Information repository Elders 65 + limitations chain of transport): jobs) Travel information (FI,SE,DK,NL) Orientation/ aggregators - Direction & navigation People: navigation Parents challenges Self efficacy through feelings Audio manufacturer - Inspiration Mild to moderate Children 1) Planning (job) difficulties of: Telcos Confirmation/ Barriers Gender feedback Idiots (Income) 1)Confidence and Device manufators 2) Sharing (job) autonomy Channels Municipalities 2)Competence Assistance General Barriers Service developers Key Resources 3) Security and Service personal - trusted people Motivation: (point of interest) Practicians Ministries 1) Travel: safety - taxa call Advocacy Groups 3) On journey (job) Processes: Development (Nomenclotura) personal - alarm Process Barriers Banks Purpose Assistance Map and geodata Insurance Group 2) Mode of Information Planned travel Telcos transportation data E-shops (for elder Reltime travel data people) Carers Cost Structure Context: Urban Effect: Motility (capital) Technical development From car to public transport Revenue Streams QoL (social, health …) Data New & known routes Public sector cost reduction Secure pathents Climate Marketing PVC BMCThe PVC is a framework that support In short the canvas’s helps thethe building of a value proposition development process by pointing areastargeted at well-defined user segments. to be investigated:The BMC help to ensure, that a value • PVC: What will create value?proposition is created and delivered in How to explore ? (focus on quality)a way that allow for organizations • BMC: How to make money?contributing, to obtain enough value to How to exploit? (focus on quantity)make the value proposition sustainable.