Using Facebook to Delight Customers and Create an Irresistible Brand

2,375 views

Published on

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,375
On SlideShare
0
From Embeds
0
Number of Embeds
52
Actions
Shares
0
Downloads
51
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • -travel target audience - workshop
  • workshop
  • workshop
  • Vin Diesel has 21,792,297 fans on FB
  • workshop
  • workshop
  • -travel ads!
  • workshop
  • Workshop
  • Using Facebook to Delight Customers and Create an Irresistible Brand

    1. 1. Using Facebook to Delight Customers and Create an Irresistible Brand @DaveKerpen, CEO, @LikeableMedia #likeable
    2. 3. <ul><li>Facebook is not free. </li></ul><ul><li>Facebook will not bring you instant results. </li></ul><ul><li>Facebook cannot make up for a bad product or service. </li></ul>Warnings about Facebook
    3. 4. like is the new link
    4. 5. it’s not about you…
    5. 6. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on (& other social networks) 18 ways…
    6. 7. <ul><li>listen first and never stop listening </li></ul>
    7. 9. 2. way beyond women 25-54: define your target audience better than ever
    8. 11. 3. think – and act – like your customer
    9. 14. 4. compel your customers to be your first fans
    10. 17. 5. engage: create true dialogue with, and between, your customers
    11. 19. 6. respond quickly to all bad comments
    12. 22. 7. respond to good comments too
    13. 24. online influencers… the new celebrities?
    14. 25. 8. be authentic
    15. 27. 9. be honest & transparent
    16. 29. 10. should you ask a lot of questions?
    17. 30. 1. Pose a question or challenge directly to fans 2. Ask fans to “like” it 3. Announce winners of a Facebook-hosted contest or sweepstakes 4. Include “everything else” – all remaining status updates that didn’t fit any of the above categories in a recent study, Likeable Media looked at status updates that…
    18. 31. • In 100% of cases, engagement rates for posts that asked fans to “‘Like’ this” were up to 5.5 times (on average 2.7x) higher than those for “other updates”.* • In 9 out of 10 cases, status updates that posed a question directly to fans were 2-6 times as engaging as “other updates”. Likeable Media found the following…
    19. 33. 11. provide value (yes, for free!)
    20. 35. 12. share stories (they’re your social currency)
    21. 37. 13. inspire your customers to share stories
    22. 39. 14. integrate facebook into the entire customer experience
    23. 41. 15. use facebook ads for greater impact
    24. 45. 16. admit when you screw up then leverage your mistakes
    25. 47. 17. consistently deliver excitement, surprise, & delight
    26. 49. free chillzones
    27. 50. 18. don’t sell! just make it easy & compelling for customers to buy
    28. 52. if 18 rules is too much to remember… Listen Up! Be Transparent! Respond to Everyone! Just Be Likeable!
    29. 53. but how do we get started today?
    30. 54. getting started on:
    31. 55. If you can add a business as a “FRIEND”, it’s not properly set up on Facebook. Individual profiles are for Individuals. profiles
    32. 56. Groups are organized around common interest. Limited functionality, but able to organize large groups of people. Can be public or private. GREAT for internal collaboration of special niche audiences. groups
    33. 57. Established for businesses: Become a LIKER Completely public, don’t need to be a member of Facebook to view HIGHLY functional. fan pages
    34. 58. community pages
    35. 59. the 5 most engaging status updates
    36. 61. likeable.com likeablebook.com Engage with me @DaveKerpen on Twitter Ask us questions @ Facebook.com/LikeableMedia Or, email me anytime dave@likeable.com thank you/ grand prize/ I love feedback

    ×