Netiquette Today Your guide to online etiquette success by Liesl Seborg [email_address]

Online Etiquette: “Netiquette” Email Email Discussion Lists Chat, Instant Messaging & Discussion Forums Social Networking Blogs Web & Blog Design Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Email

Email Discussion Lists

Chat, Instant Messaging & Discussion Forums

Social Networking

Blogs

Web & Blog Design

Salutation Greet your recipient Hi, Hello, Hola, Good morning, etc. This gentleness keeps the message from sounding abrupt. Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Greet your recipient

Hi, Hello, Hola, Good morning, etc.

This gentleness keeps the message from sounding abrupt.

Closing & Signature Sincerely, best regards, warmly, in perpetuity, yours, cheers… Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Sincerely, best regards, warmly, in perpetuity, yours, cheers…

Content of Email Include some casual conversation Know your audience/recipient Be brief but not blunt Humor & emoticons  ;-)  XD :-P Abbreviations Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Include some casual conversation

Know your audience/recipient

Be brief but not blunt

Humor & emoticons

 ;-)  XD :-P

Abbreviations

Forwards Permission -- if a personal message is received by you that you would like to forward Jokes -- be aware of your audience Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Forwards

Permission -- if a personal message is received by you that you would like to forward

Jokes -- be aware of your audience

Reply & Reply All Know your employer’s policy Reply individually if most appropriate Reply to all if all parties are interested in your response. Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Know your employer’s policy

Reply individually if most appropriate

Reply to all if all parties are interested in your response.

General Email Tips Respond promptly Spellcheck Verify attachments Don’t respond emotionally Style Fonts: use Unicode fonts that are easy to read Backgrounds: don’t Color: be selective Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Respond promptly

Spellcheck

Verify attachments

Don’t respond emotionally

Style

Fonts: use Unicode fonts that are easy to read

Backgrounds: don’t

Color: be selective

Email Discussion & News Lists If list is moderated, do not assume that your post was not received and re-post Reply v. Reply All Save your subscription email Follow email netiquette Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

If list is moderated, do not assume that your post was not received and re-post

Reply v. Reply All

Save your subscription email

Follow email netiquette

Newby Mistakes Forwarding virus alerts not related to own system Forwarding jokes and stories in professional environment Engaging in Flame Wars or communicating with Trolls Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Forwarding virus alerts not related to own system

Forwarding jokes and stories in professional environment

Engaging in Flame Wars or communicating with Trolls

Profiles Personal v. professional Contact information Preserve privacy as appropriate for you Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Personal v. professional

Contact information

Preserve privacy as appropriate for you

IM & Chat Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address] Use email guidelines Emoticons are accepted Signoff Send farewell Wait for farewell to be acknowledged

Use email guidelines

Emoticons are accepted

Signoff

Send farewell

Wait for farewell to be acknowledged

Getting Permission Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Social Networking Personal v. professional Respond to comments as needed Acknowledge new subscribers, potentially follow When repost give credit Retweet (RT) in Twitter Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Personal v. professional

Respond to comments as needed

Acknowledge new subscribers, potentially follow

When repost give credit

Retweet (RT) in Twitter

Blogs Personal v. professional Posts should contain links for more information Comments/Responses should be appropriate to the nature of the blog

Personal v. professional

Posts should contain links for more information

Comments/Responses should be appropriate to the nature of the blog

Web and Blog Design Make accessible Color Font size and style (resizing if possible) Easy navigation Avoid stereotypes when defining audience Design for older technology Avoid excessive animation Verify links regularly Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Make accessible

Color

Font size and style (resizing if possible)

Easy navigation

Avoid stereotypes when defining audience

Design for older technology

Avoid excessive animation

Verify links regularly

Forever is a long time Whatever you put out there will be available for a very long time Library of Congress is working to figure out how to archive digital content Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Whatever you put out there will be available for a very long time

Library of Congress is working to figure out how to archive digital content

Roundup Follow Golden Rule Look Twice Typos happen Practice Best digital self Personal v. professional Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

Follow Golden Rule

Look Twice

Typos happen

Practice

Best digital self

Personal v. professional

References and Resources 20 Netiquette Tips For Using Email to Develop and Sustain Business & Personal Relationships http://bit.ly/4iYXOw Guidelines for users and administrators http://bit.ly/4kjVWk http://www.netmanners.com/ Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

20 Netiquette Tips For Using Email to Develop and Sustain Business & Personal Relationships http://bit.ly/4iYXOw

Guidelines for users and administrators http://bit.ly/4kjVWk

http://www.netmanners.com/