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1                         Congratulations! You’re a Publisher!© 2011 Altimeter Group
2   Content Marketing MetricseMetrics New YorkOct. 19, 2011Charlene Li           Rebecca LiebFounder and Partner   Analyst...
3       Measure What a Publishers Measures:        Page Views        Time Spent on Page        Top Stories        Subs...
Sample Default Slide Master)© 2011 Altimeter Group
5       B2C Content Marketing Case Study       Pepsi Refresh       Monitor web for project mentions, assess sentiment. “Wh...
6       B2B Content Marketing Case Study       Eloqua                         Company closed $2.5 million in annual contra...
7       Figure Out What You Want to Measure       & Why You Want to Measure It            Subscribers            Fans   ...
8       One Approach:       Assign a Dollar Value to Each KPI              The average chair costs $500             Anal...
Image by StreetFly_JZ used with Attribution as directed by Creative Commons http://www.flickr.com/photos/streetfly_jz/2760...
Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
13       Soft Content Metrics            Facebook likes, Google + +1s            Retweets            Social network sha...
14       Soft Content Metrics            Facebook likes, Google + +1s            Retweets            Social network sha...
Image by randomcuriousity used with Attribution as directed by Creative Commons http://www.flickr.com/photos/randomcuriosi...
16                         top-converting                            referrers                             pages          ...
17                               sales attribution                                 ecommerce                          dedi...
18                                lead quality                                  define it:                                ...
19                   search & social media visibility               web analytics, Alexa.com, Compete.com                 ...
20                              be patient                These aren’t advertising or e-commerce                          ...
21               THANK YOU                         Rebecca Lieb                         rebecca@altimetergroup.com        ...
22               ABOUT US                Altimeter Group is a research-based advisory firm that helps                compa...
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Content Marketing Metrics eMetrics NYC 2011

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how to measure the efficacy of content marketing initiatives

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  • Whatever you do, establish a baseline first
  • Whatever you do, establish a baseline first
  • Whatever you do, establish a baseline first
  • Transcript of "Content Marketing Metrics eMetrics NYC 2011"

    1. 1. 1 Congratulations! You’re a Publisher!© 2011 Altimeter Group
    2. 2. 2 Content Marketing MetricseMetrics New YorkOct. 19, 2011Charlene Li Rebecca LiebFounder and Partner Analyst, Digital Advertising & Media
    3. 3. 3 Measure What a Publishers Measures:  Page Views  Time Spent on Page  Top Stories  Subscribers  Ad Sales© 2011 Altimeter Group
    4. 4. Sample Default Slide Master)© 2011 Altimeter Group
    5. 5. 5 B2C Content Marketing Case Study Pepsi Refresh Monitor web for project mentions, assess sentiment. “What consumers say about us is more important than anything that we say. It’s an indexed competitive score looking at how our brand is doing compared to our competitors, indexed on a hundredth scale. The formula accounts for volume and sentiment, and then weighted by platform." –Shiv Singh, PepsiCo© 2011 Altimeter Group
    6. 6. 6 B2B Content Marketing Case Study Eloqua Company closed $2.5 million in annual contracts from clients who downloaded 2010 Grande Guides, additional $3.2 million in contract stage. People who discover Eloqua through its content are 21% more likely to view a demo and more likely to be VP level or higher than the average site visitor, i.e. “quality leads”© 2011 Altimeter Group
    7. 7. 7 Figure Out What You Want to Measure & Why You Want to Measure It  Subscribers  Fans  Likes  SEO (visibility; ranking; as traffic source)  Leads (quality; lifetime value; customers referred by existing leads)  Sales (volume; dollar value; length of sales cycle)  Traffic  Conversions (Sales? Subscribers? Leads?)  User/Lead/Sales Acquisition Costs© 2011 Altimeter Group
    8. 8. 8 One Approach: Assign a Dollar Value to Each KPI  The average chair costs $500  Analytics show 50 people start the process of purchasing a chair online every day, but only 10 finish the process  User research shows the instructions on the purchase pages are very confusing  We assume 5-10 people leave the purchasing process because of something unrelated to the site. 5-10 leave the process when they see shipping costs  We assume the remaining 20-30 people would complete the purchasing process if instructions were more helpful  Ergo, the value of the instructional content is likely c. $300,000 - $450,000 per month ($500 X 20-30 people X 30 days)  The cost of fixing the content is approximately $25,000 Source: BrainTraffic© 2011 Altimeter Group
    9. 9. Image by StreetFly_JZ used with Attribution as directed by Creative Commons http://www.flickr.com/photos/streetfly_jz/2760882758 Measuring More Than Money© 2011 Altimeter Group
    10. 10. Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
    11. 11. Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
    12. 12. Source: “A Framework for Social Analytics” by Susan Etlinger© 2011 Altimeter Group
    13. 13. 13 Soft Content Metrics  Facebook likes, Google + +1s  Retweets  Social network shares  Blog citations  Links back  Comments  Time spent on page  Average page views per visitor  Followers  @Mentions© 2011 Altimeter Group
    14. 14. 14 Soft Content Metrics  Facebook likes, Google + +1s  Retweets  Social network shares  Blog citations  Links back  Comments  Time spent on page  Average page views per visitor  Followers  @Mentions© 2011 Altimeter Group
    15. 15. Image by randomcuriousity used with Attribution as directed by Creative Commons http://www.flickr.com/photos/randomcuriosity/3445573373/ 15 Recommendations© 2011 Altimeter Group
    16. 16. 16 top-converting referrers pages keywords© 2011 Altimeter Group
    17. 17. 17 sales attribution ecommerce dedicated 800 numbers online forms for downloads© 2011 Altimeter Group
    18. 18. 18 lead quality define it: job title? prospect who first watched a video or downloaded a white paper?© 2011 Altimeter Group
    19. 19. 19 search & social media visibility web analytics, Alexa.com, Compete.com tie SEO to specific keywords goal: awareness, buzz, brand, traffic© 2011 Altimeter Group
    20. 20. 20 be patient These aren’t advertising or e-commerce metrics. Clear content marketing ROI takes time to become manifest.© 2011 Altimeter Group
    21. 21. 21 THANK YOU Rebecca Lieb rebecca@altimetergroup.com www.rebeccalieb.com/blog Twitter: @lieblink© 2011 Altimeter Group
    22. 22. 22 ABOUT US Altimeter Group is a research-based advisory firm that helps companies and industries leverage disruption to their advantage. We have four areas of focus: Leadership and Management, Customer Strategy, Enterprise Strategy, and Innovation and Design. Visit us at http://www.altimetergroup.com or contact info@altimetergroup.com.© 2011 Altimeter Group
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