Why Technical Improvements Efforts Fail
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Why Technical Improvements Efforts Fail

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Why Technical Improvements Efforts Fail Presentation Transcript

  • 1. Why Technical Improvements Efforts Fail
  • 2. Introduction
    • Why do improvement efforts fail or perhaps not sustain the gains?
    • There are many reasons, but those most often stated are “lack of commitment” and not “following the process”.
  • 3. Introduction
    • But why is there lack of commitment, and why aren’t processes followed?
  • 4. Too Much Focus on Tools vs. People
    • Analytical tools and improvement process steps are important, but people are more important.
    • And it’s not about “selling” them or using “change management” tools to have them accept whatever the “really smart” people have come up with.
    • It’s about involving them (all of them) and having them own the process.
  • 5. Communication not Emphasized, Structured
    • Without communication, disruptive, damaging paranoia develops between work groups, between shifts, between departments, between individuals, etc.
    • This destroys involvement and ownership. Casual (now and again) conversations and major presentations are only a small part of what it takes.
    • Communication has to be structured and orchestrated, part of the everyday routine, and flow both ways.
  • 6. Not Knowing and Respecting What is Already in Place
    • Every organization does some things well, and the people there have pride in their particular organization (even despite what they might tell you).
    • To ignore this is insulting and arrogant. Too many times, the “everything here is wrong” attitude is evident (and sometimes outright stated) by program “experts”.
    • Setting up “negative waves” like this never helps. Use what is in place as a start.
  • 7. Developing the Elite vs. the Majority
    • Improvement is an “everyone” thing. It’s too easy to just work with the bright, energetic people and count on them to carry it all.
    • But most people are hesitant or unwilling to accept what they haven’t had some involvement in developing or improving.
    • And besides, this is ignoring a huge pool of capability. Everybody brings something to the party, but some may be unwilling to share for many reasons.
    • Their past ideas have been criticized and not welcomed. There are peer pressure issues. There are trust issues. Etc., etc. But sincere, routine involvement efforts can overcome these.
  • 8. Improvement Events vs. Routine Improvements
    • Big events are good at generating interest and knocking out a lot of work in a short time.
    • But the heart and soul of sustaining improvement is getting a solid everyday routine process to have everyone continually dealing with the many, many, many small opportunities.
  • 9. Focusing on Solving Specific Issues vs. Developing People
    • It’s just too easy to get absorbed in solving specific issues and using specific problem-solving techniques vs. using the issue-solving process as a way to develop people.
    • But there will always be plenty of issues and opportunities to deal with.
    • The scarcer commodity is the capability to deal with them - and even scarcer, the ready motivation to do it.
  • 10. Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis