Listening - Understanding the most difficult skill


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  • Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • Listening - Understanding the most difficult skill

    1. 1. Listening Understanding the Most Difficult Skill
    2. 2. Understanding Listening Skills Introduction • For decades, there are complaints about people lacking of listening skills. • Even though listening is the communication skill we use most frequently, it is also the skill in which we’ve had the least training.
    3. 3. Understanding Listening Skills Introduction • Unfortunately, many experts say that a person only remembers a fraction of what is said to them. • And studies also confirm that most of us are poor and inefficient listeners.
    4. 4. Understanding Listening Skills Barriers to Effective Listening • Listening barriers may be: – Psychological: • the listener's emotions. – Physical: • noise and visual distraction.
    5. 5. Understanding Listening Skills Barrier 01 – Low Concentration • Low concentration can be the result of: – Psychological situation: • lack of interest in the subject material, stress or personal bias. – Physical situations: • such as visual distractions, physical discomfort, inadequate volume.
    6. 6. Understanding Listening Skills Barrier 02 - Trying too hard • Listeners need to be able to prioritize the information they receive in order to pick out what is most important. • Often, the information that the audience needs to know is delivered along with information that is less pertinent or even not relevant at all. • When listeners give equal weight to everything they hear, it makes it difficult to organize and retain the information they need.
    7. 7. Understanding Listening Skills Barrier 03 - Jumping ahead • When listening to a speaker's message, it is common to sometimes overlook aspects of the conversation before all of the information is presented. • It tends to cause listeners to enter the conversation before the speaker finishes her message and, as a result, form opinions without first obtaining all pertinent information.
    8. 8. Understanding Listening Skills Barrier 04 - Focusing on style, not substance • When listening to a speaker, we can get distracted by other elements than the message that has been transmitted. • A different approach or the style that the speaker communicates can draw the listener's attention away from the real information, affecting his opinion unfairly.
    9. 9. Understanding Listening Skills Barrier 05 - Cultural Differences • Cultural differences (including speakers' accents, vocabulary, and misunderstandings) can also obstruct the listening process. • To avoid this obstruction, listeners should make a point of being aware of potential cultural differences in advance.
    10. 10. Understanding Listening Skills Conclusion • Don’t expect to become a good listener overnight since it demands time, patience, concentration and hard work. • This means we need to make a real effort to listen carefully and concentrate more of our mental capacity on the listening act. • So think of listening as a skill that must be mastered. • Learn to be where the conversation is, concentrating on every second of it.
    11. 11. • The following are referenced in this presentation: – Dr. Carol Kinsey Goman articles/why-listening-so-difficult/ – Bob Weinstein 082/Why-listening-is-so-difficult – Mike Shoultz /creative-marketing/effective- listening-skills-2/ – Information Listening onal_listening Understanding Listening Skills Our References
    12. 12. Understanding Listening Skills Business Contact Feel free to send us an e-mail. Our Website: Our E-mail: Linkedin: Roberto de Paula Lico Júnior Skype: roberto.lico