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How to Complain - Fair Approach
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How to Complain - Fair Approach

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    How to Complain - Fair Approach How to Complain - Fair Approach Presentation Transcript

    • How to Complain A Fair Approach
    • Introduction
      • We should be aware that when we complain we are expressing our dissatisfaction about a service or a product.
      • And it is important to avoid mixing up private emotions and point-of-views and keeping up focus and balance.
    • Unfair Approach
      • Unfortunately, many people mix up emotions, stress and other problems that are not part of the real problem.
      • Such negative approach jeopardizes in many ways any reasonable solution or agreement.
    • A Negative Complaint Main Outcomes
      • Lack of interest from the suppliers.
      • Problems and lack of compromise in future negotiations.
      • The building a bad reputation (for both sides).
      • High level of stress.
      • Unhappy people.
      • Felling of mistrust.
    • Effective Complaining Frame your Argument
      • At first, don't attack, explain.
      • There may have been an honest mistake or misunderstanding.
      • Don't put the other part on the defensive position prematurely.
    • Effective Complaining Propose a Resolution
      • It helps the seller resolve your problem if they understand what they might do to satisfy you.
      • For example, do you want a defective product fixed or do you want your money back?
    • Effective Complaining Show Respect
      • Chances are that the other part is honestly trying to help you.
      • Convey trust and you're more likely get a quick resolution and build an enduring relationship.
    • Effective Complaining Keep your Cool
      • If you don't, the other part may reasonably decide to hang up on you, or at least will be less inclined to help you.
    • Effective Complaining Escalate if Necessary
      • There is only so much that most salespeople are authorized to do.
      • If a seller's front-line representative cannot give you satisfaction, go over the representative's head.
    • Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis