How to Complain - Fair ApproachPresentation Transcript
How to Complain A Fair Approach
We should be aware that when we complain we are expressing our dissatisfaction about a service or a product.
And it is important to avoid mixing up private emotions and point-of-views and keeping up focus and balance.
Unfortunately, many people mix up emotions, stress and other problems that are not part of the real problem.
Such negative approach jeopardizes in many ways any reasonable solution or agreement.
A Negative Complaint Main Outcomes
Lack of interest from the suppliers.
Problems and lack of compromise in future negotiations.
The building a bad reputation (for both sides).
High level of stress.
Felling of mistrust.
Effective Complaining Frame your Argument
At first, don't attack, explain.
There may have been an honest mistake or misunderstanding.
Don't put the other part on the defensive position prematurely.
Effective Complaining Propose a Resolution
It helps the seller resolve your problem if they understand what they might do to satisfy you.
For example, do you want a defective product fixed or do you want your money back?
Effective Complaining Show Respect
Chances are that the other part is honestly trying to help you.
Convey trust and you're more likely get a quick resolution and build an enduring relationship.
Effective Complaining Keep your Cool
If you don't, the other part may reasonably decide to hang up on you, or at least will be less inclined to help you.
Effective Complaining Escalate if Necessary
There is only so much that most salespeople are authorized to do.
If a seller's front-line representative cannot give you satisfaction, go over the representative's head.
Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis