How to Complain - Fair Approach

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How to Complain - Fair Approach

  1. 1. How to Complain A Fair Approach
  2. 2. Introduction <ul><li>We should be aware that when we complain we are expressing our dissatisfaction about a service or a product. </li></ul><ul><li>And it is important to avoid mixing up private emotions and point-of-views and keeping up focus and balance. </li></ul>
  3. 3. Unfair Approach <ul><li>Unfortunately, many people mix up emotions, stress and other problems that are not part of the real problem. </li></ul><ul><li>Such negative approach jeopardizes in many ways any reasonable solution or agreement. </li></ul>
  4. 4. A Negative Complaint Main Outcomes <ul><li>Lack of interest from the suppliers. </li></ul><ul><li>Problems and lack of compromise in future negotiations. </li></ul><ul><li>The building a bad reputation (for both sides). </li></ul><ul><li>High level of stress. </li></ul><ul><li>Unhappy people. </li></ul><ul><li>Felling of mistrust. </li></ul>
  5. 5. Effective Complaining Frame your Argument <ul><li>At first, don't attack, explain. </li></ul><ul><li>There may have been an honest mistake or misunderstanding. </li></ul><ul><li>Don't put the other part on the defensive position prematurely. </li></ul>
  6. 6. Effective Complaining Propose a Resolution <ul><li>It helps the seller resolve your problem if they understand what they might do to satisfy you. </li></ul><ul><li>For example, do you want a defective product fixed or do you want your money back? </li></ul>
  7. 7. Effective Complaining Show Respect <ul><li>Chances are that the other part is honestly trying to help you. </li></ul><ul><li>Convey trust and you're more likely get a quick resolution and build an enduring relationship. </li></ul>
  8. 8. Effective Complaining Keep your Cool <ul><li>If you don't, the other part may reasonably decide to hang up on you, or at least will be less inclined to help you. </li></ul>
  9. 9. Effective Complaining Escalate if Necessary <ul><li>There is only so much that most salespeople are authorized to do. </li></ul><ul><li>If a seller's front-line representative cannot give you satisfaction, go over the representative's head. </li></ul>
  10. 10. Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis

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