A lot of conflicts are based in misunderstandings.
It can be easy enough to tune someone out when they annoy you; the trick is to use careful questioning to focus the other person on the topic at hand so they give you what you need and avoid straying too far.
As hard as it might seem to do, when someone is arguing, the best thing is to sit quietly and let them spend himself ranting and raving, and then ask if he’d like to schedule a time to discuss the matter more calmly and return to whatever you were doing.
It’s not your job to fix, engage with, or indulge annoying people.
Don’t worry abut figuring them out or correcting them.
Worry instead about how you’re going to manage their annoyances without affecting you.
Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis