Get your Team  to Stop Fighting and  Start Working
Introduction <ul><li>The conflicts that often arise in teams can make you want to: </li></ul><ul><ul><li>Throw up your arm...
Introduction <ul><li>But collaboration is here to stay, and while it isn't easy, putting more minds on the job usually yie...
Important Questions <ul><li>If your team has dissolved into arguments or two members just can't seem to get along: </li></...
Conflict - Aspects <ul><li>Conflict is part of working on a team and, while it's often uncomfortable, it can also be healt...
Conflict - Important <ul><li>Getting the right answers for the questions below given, is a critical skill for all team lea...
Conflict - Tips Stop Disputes Before  They Happen <ul><li>Unfortunately, most team leaders assume they'll deal with disagr...
Conflict - Tips Learn How and  When to Interfere <ul><li>Some of the most common disputes include conflicts over tasks, wo...
Conflict - Tips Intervene Early <ul><li>When two or more team members are engaged in a conflict, the sooner you step in th...
Conflict - Tips Focus on Team Norms <ul><li>The best approach to resolving disputes once they've erupted is to refer back ...
Conflict - Tips Identify a Shared Agreement <ul><li>Your job as the team leader is to help the fighting team members reach...
Conflict - Tips Moving on After a Disagreement <ul><li>The best way to heal war wounds is to start working again. </li></u...
Conflict  Principles to Remember <ul><li>Do: </li></ul><ul><ul><li>Set up conflict management procedures.  </li></ul></ul>...
Lico Reis Consultoria  & Línguas Roberto Lico Reis Feel free to send us suggestions  about new presentations,  that can he...
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Get your team to stop fighting and start working

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Get your team to stop fighting and start working

  1. 1. Get your Team to Stop Fighting and Start Working
  2. 2. Introduction <ul><li>The conflicts that often arise in teams can make you want to: </li></ul><ul><ul><li>Throw up your arms in despair, </li></ul></ul><ul><ul><li>Retreat to your office, </li></ul></ul><ul><ul><li>And live out your career in team-less bliss. </li></ul></ul>
  3. 3. Introduction <ul><li>But collaboration is here to stay, and while it isn't easy, putting more minds on the job usually yields better results. </li></ul>
  4. 4. Important Questions <ul><li>If your team has dissolved into arguments or two members just can't seem to get along: </li></ul><ul><ul><li>How can you get things back on track? </li></ul></ul><ul><ul><li>How you do you turn a team marred by dysfunction into one that excels together? </li></ul></ul>
  5. 5. Conflict - Aspects <ul><li>Conflict is part of working on a team and, while it's often uncomfortable, it can also be healthy. </li></ul><ul><li>There will, even should be, conflict in a group with a task that has even a minimum of complexity. </li></ul>
  6. 6. Conflict - Important <ul><li>Getting the right answers for the questions below given, is a critical skill for all team leaders: </li></ul><ul><ul><li>Why teams fight? </li></ul></ul><ul><ul><li>How and when to get involved? </li></ul></ul><ul><ul><li>How to prevent fights in the future? </li></ul></ul>
  7. 7. Conflict - Tips Stop Disputes Before They Happen <ul><li>Unfortunately, most team leaders assume they'll deal with disagreements as they come up. </li></ul><ul><li>It is important to develop solid conflict management procedures in place to deal with conflict when they arise, because they will arise. </li></ul>
  8. 8. Conflict - Tips Learn How and When to Interfere <ul><li>Some of the most common disputes include conflicts over tasks, working norms, or process. </li></ul><ul><li>Regardless of why your team is fighting, following a few simple guidelines can help you resolve disputes quickly. </li></ul>
  9. 9. Conflict - Tips Intervene Early <ul><li>When two or more team members are engaged in a conflict, the sooner you step in the better. </li></ul><ul><li>Once the dispute starts, emotions can run high, making it harder to diffuse the situation. </li></ul><ul><li>So it's critical for team managers to be aware of the team dynamics and sense when a disagreement is percolating. </li></ul>
  10. 10. Conflict - Tips Focus on Team Norms <ul><li>The best approach to resolving disputes once they've erupted is to refer back to something the team can, or has already, agreed on. </li></ul><ul><li>These may be explicit or implicit team norms. If you haven't previously discussed norms as a team, now is a good time to hold the conversation. </li></ul>
  11. 11. Conflict - Tips Identify a Shared Agreement <ul><li>Your job as the team leader is to help the fighting team members reach an accord. </li></ul><ul><li>The key is to respect each party and the reason behind their point of view. </li></ul><ul><li>The only way to do this is to talk it through. </li></ul><ul><li>Once the cards are on the table, you need to facilitate an outcome that takes into account both parties point of views. </li></ul>
  12. 12. Conflict - Tips Moving on After a Disagreement <ul><li>The best way to heal war wounds is to start working again. </li></ul><ul><li>Get a relatively easy task in front of the group to help them rebuild their confidence as a team. </li></ul><ul><li>As the leader, you can model moving on and focusing on work. </li></ul><ul><li>If feelings have been hurt, you may want to let the parties have a break and not directly work together for a short time. </li></ul>
  13. 13. Conflict Principles to Remember <ul><li>Do: </li></ul><ul><ul><li>Set up conflict management procedures. </li></ul></ul><ul><ul><li>Intervene early. </li></ul></ul><ul><ul><li>Get the team working together again. </li></ul></ul><ul><li>Don't: </li></ul><ul><ul><li>Assume your team agrees on its shared purpose, values, or vision. </li></ul></ul><ul><ul><li>Let conflicts go unattended. </li></ul></ul><ul><ul><li>Move on without first talking about the conflict as a team. </li></ul></ul>
  14. 14. Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis

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