User satisfaction in engineering college libraries   a case study of gudlavalleru engineering college, gudlavalleru, a.p
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  • 1. USER SATISFACTION IN ENGINEERING COLLEGE LIBRARIES: A CASE STUDY OF GUDLAVALLERU ENGINEERING COLLEGE, GUDLAVALLERU, A.P Friday, October 15, 2010 Dr.M.DORASWAMY Sri N. Rama Rao Librarian Guddlavalleru Engineering College Guddlvalleru Krishna District Andhra Pradesh Dr. M. Doraswamy Head, Central Library V R Siddhartha Engineering College Vijayawada – 520 007 Andhra Pradesh
  • 2. INTRODUCTION
    • The user is the key person in any information system. All the luxuries of information – revolution and problems of information explosion are centered on the user and his convenience. Understanding the user needs is half the battle won in providing information services. The success of any information system depends considerably on how best the system design is based on a close and accurate understanding of the users. To put it paradoxically, the user is not only the most important aspect, but is also a dynamic component of information system. As such, understanding the user is an important and a continuous activity. User satisfaction studies are also part of user studies as these are based on users. The performance of any library can be judged on the basis of the extent of satisfaction of users. Hence, there is a need to conduct the use and the users survey studies to evaluation of the existing print and non-print resources, services, and facilities. These studies are also essential to know the difference in satisfaction among the different categories of users. Necessary measures can be taken up in case the users are dissatisfied with the library collection, services and facilities by finding out the reasons for their dissatisfaction.
    Friday, October 15, 2010 Dr.M.DORASWAMY
  • 3. Guddlavalleru Engineering College
    • GEC is one of the best private engineering college in Andhra Pradesh. It is affiliated to JNTU and approved by AICTE, New Delhi. The central library have the following resources;
    • Total number of volumes : 31517
    • Total number of titles : 7690
    • Book bank for SC/ST : 3429
    • Project reports : 713
    • Back volumes : 1350
    • The college library is a member of DELNET and AICTE-INDEST consortium for accessing the different types of electronic resources and services.
    Friday, October 15, 2010 Dr.M.DORASWAMY
  • 4. Objectives of the study
    • The main objectives of the study is to find out the level of satisfaction of students with regard to the print and electronic resources, services, facilities provided by the library.
    Friday, October 15, 2010 Dr.M.DORASWAMY
  • 5. METHODOLOGY
    • The study is user study
    • The data was collected through questionnaire method
    • 500 questionnaires were distributed to the under graduate students.
    • The investigator selected 250 questionnaires for analysis
    • The data was analyzed according to the objectives
    Friday, October 15, 2010 Dr.M.DORASWAMY
  • 6. Frequency of visiting the library Friday, October 15, 2010 Dr.M.DORASWAMY 82 percent of the users are visiting the library every day. Frequency of visit No.of users Percentage Every day 205 82.00 Once in a week 10 4.00 More than once in a week 35 14.00 Total 250 100.00
  • 7. Amount of time spent Friday, October 15, 2010 Dr.M.DORASWAMY Most (44%) of the users have been using the library for more than three hours daily. Time spent No.of users Percentage Less than one hour 5 2.00 One hour 25 10.00 Two hours 60 24.00 Three hours 50 20.00 More than three hours 110 44.00 TOTAL 250 100.00
  • 8. Friday, October 15, 2010 Dr.M.DORASWAMY Level of use of library collection NU – Not Used; RU – Rarely Used; OU – Occasionally Used; FU – Frequently Used; HU – Highly Used; N – Number; W- Weightage Most of the users are mainly using text books and reference books compared to other print information resources.. Resources Level of use Total Weightage Mean Weightage Rank NU RU OU FU HU N W N W N W N W N W Text book 5 0 5 1 10 2 75 3 155 4 870 3.48 1 Reference books 5 0 20 1 50 2 100 3 75 4 720 2.88 2 Periodicals 20 0 55 1 115 2 55 3 5 4 470 1.88 5 Project Reports 50 0 100 1 50 2 45 3 5 4 355 1.42 6 Question Papers 10 0 15 1 45 2 115 3 35 4 590 2.36 4 News papers 15 0 20 1 30 2 105 3 80 4 715 2.86 3
  • 9. Friday, October 15, 2010 Dr.M.DORASWAMY Level of satisfaction of print information resources NS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied FaS-Fairly Satisfied; FuS-Fully Satisfied; N- Number; W- Weightage Most of the users are satisfied with the availability of text books compared to other print information resources. Users are least satisfied with the periodicals. Hence, the core periodicals for each department are to be decided on the basis of users opinion and then only they should be subscribe to the maximum extent. Print Resources Level of satisfaction Total Weightage Mean Weightage Rank NS NMS PS FaS FuS N W N W N W N W N W Text book 5 0 0 1 5 2 65 3 175 4 905 3.62 1 Reference books 10 0 5 1 10 2 95 3 130 4 830 3.32 4 Periodicals 0 0 20 1 10 2 95 3 125 4 825 3.30 5 Project Reports 5 0 20 1 35 2 105 3 85 4 745 2.98 6 Question Papers 5 0 5 1 15 2 45 3 180 4 890 3.56 3 News papers 10 0 0 1 15 2 35 3 190 4 895 3.58 2
  • 10. Friday, October 15, 2010 Dr.M.DORASWAMY Level of satisfaction of electronic information resources NS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied FaS-Fairly Satisfied; FuS-Fully Satisfied; N- Number; W- Weightage Most of the users are satisfied with the availability of Internet facility compared to other electronic resources/facilities. User are not satisfied with the college website information. Hence, the authorities should take responsibility to update the website information on regular basis. e- Resources/ Facility Level of satisfaction Total Weightage Mean Weightage Rank NS NMS PS FaS FuS N W N W N W N W N W Internet 0 0 5 1 10 2 25 3 210 4 940 3.76 1 Online Journals 0 0 5 1 45 2 90 3 110 4 805 3.22 3 Online Databases 5 0 10 1 55 2 95 3 85 4 745 2.98 4 CD-ROM Databases 5 0 5 1 20 2 60 3 160 4 865 3.46 2 OPAC 15 0 20 1 60 2 85 3 70 4 735 2.94 5 College Website 25 0 20 1 40 2 95 3 70 4 665 2.66 6
  • 11. Friday, October 15, 2010 Dr.M.DORASWAMY Level of satisfaction of library services NS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied FaS-Fairly Satisfied; FuS-Fully Satisfied; N- Number; W- Weightage Most of the users are satisfied with the book lending service compared to other library services provided by the library. Users are least satisfied with the reprographic services. Hence, the library authorities should take the responsibility to improve the reprographic facility in the library. Library Services Level of satisfaction Total Weightage Mean Weightage Rank NS NMS PS FaS FuS N W N W N W N W N W Book Lending Service 10 0 0 1 15 2 30 3 195 4 900 3.60 1 Reference Service 10 0 0 1 15 2 70 3 150 4 845 3.38 2 Repro-graphic Service 10 0 20 1 45 2 115 3 60 4 695 2.78 5 ILL Service 5 0 10 1 35 2 95 3 105 4 785 3.14 3 Biblio-graphical service 5 0 30 1 20 2 110 3 85 4 740 2.96 4
  • 12. Friday, October 15, 2010 Dr.M.DORASWAMY Level of satisfaction of library facilities NS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied FaS-Fairly Satisfied; FuS-Fully Satisfied; N- Number; W- Weightage Most of the users are satisfied with the facility of reading space and comfortable furniture provided by the library compared to other facilities. A considerable percentage of the users are dissatisfied with regard to some library facilities. Hence, The authorities should take necessary steps in this regard. Library Facilities Level of satisfaction Total Weightage Mean Weightage Rank NS NMS PS FaS FuS N W N W N W N W N W Library Timings 5 0 0 1 15 2 30 3 200 4 920 3.68 3 Arrange-ment of reading materials 5 0 0 1 10 2 50 3 185 4 910 3.64 4 Lighting & Ventilation 5 0 5 1 0 2 30 3 210 4 935 3.74 2 Reading Space & Furniture 0 0 5 1 5 2 35 3 205 4 940 3.76 1 Drinking Water 95 0 30 1 30 2 35 3 60 4 435 1.74 6 Toilets 65 0 55 1 20 2 50 3 60 4 485 1.94 5
  • 13. Friday, October 15, 2010 Dr.M.DORASWAMY THANK 'Q'