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“ Regardless of the specific strategy selected by the institution, assessment strategies and methods should be adapted to the unique context of the institution to produce multiple indices of quality and effectiveness….” – Hernon and Dugan, 2004
Developing an Assessment Plan Assessment Plan Columbia University Libraries 2007 through 2009
The Assessment Cycle Mission/Purposes and Objectives Repeat the assessment cycle after changes have been implemented. Source: Hernon and Dugan, 2004 Interpret Evidence Implement Change Identify Outcomes Gather Evidence
“ The information acquired through library assessment is used in an iterative manner to improve library programs and services and make libraries responsive to the needs of their communities.” – Steve Hiller “… accountability has shifted from ‘are we spending our money efficiently and wisely’ to ‘what difference does the library make?’” – Steve Hiller Photo source: Charlotte Self