Technology Training Tune-Up Computer and Technology Skills for All Library Staff

Technology Training Core Competencies Creating a Training Program Keeping Up

Technology Training

Core Competencies

Creating a Training Program

Keeping Up

TECHNOLOGY TRAINING

Technology Training Who? What? When? Where? Why? How?

Who?

What?

When?

Where?

Why?

How?

What is technology training? Exposure to unfamiliar technologies Building technology skills Increase staff comfort level Increase staff rapport

Exposure to unfamiliar technologies

Building technology skills

Increase staff comfort level

Increase staff rapport

What do they need to know? Current equipment New equipment Current software Core competencies New technology

Current equipment

New equipment

Current software

Core competencies

New technology

Who needs training? All library staff Reference Children’s & Young Adult Circulation Technical Services Paraprofessionals Part-time employees Management

All library staff

Reference

Children’s & Young Adult

Circulation

Technical Services

Paraprofessionals

Part-time employees

Management

Who’s going to train them? Existing staff Outside agency Conferences E-learning

Existing staff

Outside agency

Conferences

E-learning

Why should we train staff? Improves customer service Improves staff relations Improves staff skills and comfort level Increases staff exposure to new technology Provides staff with new tools Increases staff loyalty

Improves customer service

Improves staff relations

Improves staff skills and comfort level

Increases staff exposure to new technology

Provides staff with new tools

Increases staff loyalty

When do they get training? On work time!

On work time!

Where? In the library Off-site Conferences

In the library

Off-site

Conferences

How? Ongoing Self-paced Formal One teacher Compulsory Online Paid Local Scheduled Guided Informal Many teachers Prizes/incentives In-person Free National/regional

Ongoing

Self-paced

Formal

One teacher

Compulsory

Online

Paid

Local

Scheduled

Guided

Informal

Many teachers

Prizes/incentives

In-person

Free

National/regional

How? Library 2.0 / 23 Things 5 Weeks to a Social Library “ Friday socials”/brown bag lunches Technology “petting zoo” Online learning

Library 2.0 / 23 Things

5 Weeks to a Social Library

“ Friday socials”/brown bag lunches

Technology “petting zoo”

Online learning

Library 2.0/23 Things Created by Helene Blowers at the Public Library of Charlotte and Mecklenberg County Based on Stephen Abram's article about 43 Things Covers blogs, wikis, photo sharing, RSS, podcasts and other web 2.0 things Free! Requires web-savvy coordinator

Created by Helene Blowers at the Public Library of Charlotte and Mecklenberg County

Based on Stephen Abram's article about 43 Things

Covers blogs, wikis, photo sharing, RSS, podcasts and other web 2.0 things

Free!

Requires web-savvy coordinator

5 Weeks to a Social Library Created by Meredith Farkas and a team of librarians around the country 5 week course available online Covers blog, wikis, Second Life, photo sharing, social bookmarking, and using 2.0 in your library Free!

Created by Meredith Farkas and a team of librarians around the country

5 week course available online

Covers blog, wikis, Second Life, photo sharing, social bookmarking, and using 2.0 in your library

Free!

Friday Socials or Brown Bag Lunches Staff teaching staff Free! Can cover a variety of topics specific to your library Requires tech or web-savvy staff

Staff teaching staff

Free!

Can cover a variety of topics specific to your library

Requires tech or web-savvy staff

Technology Petting Zoo Hands-on time with gadgets Cameras, MP3 players, game consoles Could include software Provides exposure to things you may otherwise never play with Best Buy

Hands-on time with gadgets

Cameras, MP3 players, game consoles

Could include software

Provides exposure to things you may otherwise never play with

Best Buy

Online Learning Webinars from variety of sources Asynchronous classes Synchronous classes

Webinars from variety of sources

Asynchronous classes

Synchronous classes

CORE COMPETENCIES

Core Competencies “ The skills, knowledge, abilities, and attributes that employees across an organization are expected to have to contribute successfully within a particular organizational context.” (SPEC, p7) ‏

“ The skills, knowledge, abilities, and attributes that employees across an organization are expected to have to contribute successfully within a particular organizational context.”

(SPEC, p7) ‏

Benefits of Core Competencies Provides consistent and well-articulated performance expectations Improves customer service Creates a culture of learning Provides a basis for skills assessment and goals for training program Helps free up IT staff for other projects

Provides consistent and well-articulated performance expectations

Improves customer service

Creates a culture of learning

Provides a basis for skills assessment and goals for training program

Helps free up IT staff for other projects

Creating Core Competencies Ask for staff input! USE IT! Keep everyone informed through the process Let staff know that they don’t have to know all the competencies now. Set up rewards and consequences (assessment) ‏ Get ideas from other organizations Work with IT to find out what gets asked a lot Include ongoing education

Ask for staff input! USE IT!

Keep everyone informed through the process

Let staff know that they don’t have to know all the competencies now.

Set up rewards and consequences (assessment) ‏

Get ideas from other organizations

Work with IT to find out what gets asked a lot

Include ongoing education

Creating Competencies, cont’d Structure By staff position By competency Categories Broad Moderate Specific Formatting Grid Short outline Narrative paragraphs

Structure

By staff position

By competency

Categories

Broad

Moderate

Specific

Formatting

Grid

Short outline

Narrative paragraphs

CREATING A TRAINING PROGRAM

Core Components of a Training Program Six Components to Consider when Developing a Training Program

Setting Goals What’s the point of training? Can be based on library’s mission or vision statement Provide a framework for evaluation Rewards

What’s the point of training?

Can be based on library’s mission or vision statement

Provide a framework for evaluation

Rewards

Establishing Competencies Help point out areas where training is necessary

Help point out areas where training is necessary

Assessing Needs and Skills Surveys Checklist Interviews Informal assessments Performance reviews

Surveys

Checklist

Interviews

Informal assessments

Performance reviews

Developing Curriculum Consider skills and needs of staff Consider updates Decide on format Borrow from existing resources

Consider skills and needs of staff

Consider updates

Decide on format

Borrow from existing resources

Delivering Training Keep classes under two hours Deliver classes sequentially Ask for questions Advertise to staff Provide a handout or folder for notes

Keep classes under two hours

Deliver classes sequentially

Ask for questions

Advertise to staff

Provide a handout or folder for notes

Evaluating Training Surveys Informal interview Feedback forms Performance reviews

Surveys

Informal interview

Feedback forms

Performance reviews

KEEPING UP

Keeping Up Conference topics Workshop topics (Solinet, etc) ‏ “ Ear to the ground” RSS feeds (Google Reader, Bloglines) ‏

Conference topics

Workshop topics (Solinet, etc) ‏

“ Ear to the ground”

RSS feeds (Google Reader, Bloglines) ‏

Disclaimer: How you choose to keep up with new and emerging things is your personal preference. What works for me may not work for you.

My Latest Technologies Twitter Meebo Facebook Gadget Blogs PopGadget Cool Tools BoingBoing

Twitter

Meebo

Facebook

Gadget Blogs

PopGadget

Cool Tools

BoingBoing

Resources used in this presentation can be found at: http://del.icio.us/library_chic/TLA2008 A copy of this presentation will be available at: http://library-chic.blogspot.com

Resources used in this presentation can be found at: http://del.icio.us/library_chic/TLA2008

A copy of this presentation will be available at: http://library-chic.blogspot.com

Formatting: Grids Technology Competencies: A Path to Training back Skill Applies to Job Meets Comments Open browser X X Show/hide toolbars Know library URL X X Create bookmarks X Can’t find on toolbar Skill Basic Advanced Internet browser X X Printer Troubleshooting X X Catalog Searching X File Organization X

Formatting: Outline Library Resources Be familiar with and able to locate the library’s technology-related policies and procedures Be familiar with the library’s intranet, if applicable Be familiar with the library’s e-resources Know the webpage address for your library Know what resources can be found on your library homepage Know the webpage address for the library catalog Know how to search by author, title, keyword and subject in the catalog Technology Core Competencies for California Library Workers back

Library Resources

Be familiar with and able to locate the library’s technology-related policies and procedures

Be familiar with the library’s intranet, if applicable

Be familiar with the library’s e-resources

Know the webpage address for your library

Know what resources can be found on your library homepage

Know the webpage address for the library catalog

Know how to search by author, title, keyword and subject in the catalog