Social Software in Libraries Workshop
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Social Software in Libraries Workshop

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For conference in Mayaguez, Puerto Rico.

For conference in Mayaguez, Puerto Rico.

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Social Software in Libraries Workshop Social Software in Libraries Workshop Presentation Transcript

  • Social Software in Academic Libraries
    • Meredith Farkas
  • Wikis
  • What is a wiki?
    • Content management system
    • Allows people to collaboratively develop a website without any tech-savvy
    • Wiki=quick (in Hawaiian)‏
    • All community members can add to or edit the work of others
  • Wiki structure and syntax
    • A tale of two wikis...
    • Library Success Wiki
    • Computers in Libraries 2008 Wiki
  • Wikis vs. Blogs
    • No one owns content
    • Anyone can edit other people’s work
    • No specific organization (hyperlinks)‏
    • A person owns their post
    • Only author can edit their work (others can comment)‏
    • Organized in reverse chronological order
    • Perpetual work in progress
    • Good for collaborative group work
    • Posts are permanent
    • Good for disseminating info/starting a dialog
    Wikis vs. Blogs
  • Why wiki?
    • Easy to use
    • Web-based
    • Anyone can make changes
    • Version control
    • Findability
    • Many free and open-source options
  • Why not wiki?
    • Too open (trust issues)‏
    • Disorganized
    • Vandalism and spam
    • Wikis aren’t for everyone. If control is a major issue with the site you’re developing, a wiki may not be the right tool for the job.
  • Community wikis
    • Roc Wiki (Rochester, NY)‏
    • Davis Wiki (Davis, CA)‏
    • Arbor Wiki (Ann Arbor, MI)‏
    • A good start: Mac Library Experience
    • A great start: Stevens County Rural Library District Wiki (WA)‏
  • Subject guides
    • Ohio University Library’s Biz Wiki
    • Norwich University Research Guides
  • Wiki is intranet for information sharing
    • Most are behind the firewall or are password protected.
    • Albany County Public Library Staff Wiki
    • Memphis Public Library Wiki
  • Collaboratively-developed manual
    • Print manuals are really hard to update
    • Antioch University New England Library Staff Training and Support Wiki
    • North Metro Technical College Library
  • Wiki tips: Software
    • Popular options for a wiki hosted on your server
      • MediaWiki
      • PmWiki
      • Twiki
      • DokuWiki
      • DekiWiki
  • Wiki tips: Software (cont’d)‏
    • Popular options for wikis hosted by the software company
      • PBWiki
      • WetPaint
      • SeedWiki
      • Wikispaces
      • Wikia
    • If you want control, no ads, etc., host the wiki on your own server
    • If you don’t have server space, need the wiki for a small, time-limited project, or don’t want to maintain new tech, go with a hosted wiki
    • Check out the WikiMatrix when thinking about which software to use
    Wiki tips: Software (cont’d)‏
  • Wiki tips: Seeding the wiki
    • No one wants to add to an empty wiki
    • Also, people don’t know what to add
    • Add some content to the major categories before going live
    • Creating an organization scheme will prevent orphan links and chaos
  • Wiki tips: Education
    • Wikis need lots of info for novice users
      • What is a wiki
      • What can you do with this wiki
      • How to edit the wiki
      • FAQ
      • Whom to contact for more help
    • Training is important
  • Wiki tips: Content development
    • Do lots of marketing
      • Focus on the functionality, not the tool
    • If possible, offer trainings
    • Partner with groups/people related to your mission
    • Don’t do it all yourself!
    • Give the wiki a grassroots feel, make it welcoming
  • Wiki tips: Management
    • Security
      • Should you require registration?
    • Dealing with spam
      • Bad Behavior plugin
      • Monitor the wiki several times per day
      • Get to know and love RSS
    • Find lots of dedicated helpers!
  • How to deal with content you don’t like
    • Guidelines
      • Limit to on-topic posts
      • Take a note from the Wikipedia’s policies and guidelines or the Library Success Wiki
    • Get a group of volunteers to patron a public open wiki
    • If you need to delete something - use discussion area to explain why things were deleted
  • Let’s create a wiki!
  • RSS
  •  
  • Without RSS
    • Visit every page separately
    • Never know when a page will be updated
    • Remember URLs for each page
  •  
  • What is RSS?
    • Format for syndicating content on the web
    • Makes the content portable so it can be syndicated
    • Based on XML - content separated from presentation.
  •  
  • What is RSS?
    • Often used for content that is updated
    • RSS content is dynamically updated as soon as the content on the original page is updated.
  • Without RSS
  • With RSS
  • What types of content have RSS feeds?
  •  
  •  
  •  
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  • Ways to get RSS-enabled content
  • Personal homepage
  • Email
  • SMS
  • Syndicated on a website
  • RSS aggregator
    • Application used for displaying multiple RSS feeds
    • Two types
      • Web-based aggregator
      • Desktop aggregator
  • Why should librarians care about RSS?
    • Allows patrons to receive our content how and when they want.
    • Allows us to put the same content on multiple pages and have it updated dynamically.
    • Allows us to put dynamically updated content from other providers on our site.
  • Ideas for using RSS in libraries
  • Pull content in
  • Syndicate outside content
  • Bring content to courseware
  • New book feeds
  • New book feeds
  • Creating a virtual reading room
  • Let’s mix and display some RSS feeds!
  • Social Bookmarking
  • What is Social Bookmarking
    • Just like regular browser bookmarks, but web-based and using tags instead of folders
    • Tag - descriptive metadata
    • You can assign multiple tags to anything you bookmark
    • Your bookmarks can be public or private
  • Social Bookmarking Options
    • del.icio.us
    • Furl
    • Connotea
    • CiteULike
    • StumbleUpon
  • Libraries Using Social Bookmarking
    • The College of New Jersey
    • University of Michigan Health Sciences Library
    • Springfield Technical and Community College
  • Let's get del.icio.us!
  • Custom Search
    • Allows you to search multiple hand-chosen websites in a single search
    • Examples:
      • Google CSE
      • Rollyo
  • Personalized Home Pages
    • Like “portals” in the 1990s.
    • Create customized “start pages” for different constituents
    • Popular home pages
      • Netvibes
      • Pageflakes
      • iGoogle
  • Widgets
    • Little gadget that offers some functionality on the page
    • Examples:
      • MeeboMe
      • LibraryThing widgets
    • Widgets are portable
      • Can go on start pages, in Facebook, on any website, etc.
  • Planning for Social Software
  • Choosing a Project
    • Avoid technolust
    • Know your population
    • Weigh your options through play
    • Understand the culture of each technology
  • Selling ideas
    • Have plenty of hard data
    • Have a prototype
    • Encourage staff to “kick the tires”
    • Offer training for staff
    • Be patient
  • Selling ideas to IT
    • Involve IT in planning
    • Know your stuff
    • Build relationships and find champions
  • Maintenance
    • Do you need a policy?
    • Do you need maintenance procedures?
  • Partnerships
    • Partnering with organizations with common goals
      • Learning Support/Writing Center
      • Academic Computing
      • Student Life
      • Industry, media, etc.
  • Promotion
    • Marketing
      • Website
      • All over campus
      • Local media
      • Faculty – build into a course
    • Focus on functionality
    • Training
  • Assessment
    • How do you assess?
      • Usage statistics?
      • Surveys
    • Most libraries aren’t doing any assessment of social tools