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CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)
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CIL2010: Website Redesign: A Public Library Website Redesign: (aka The Trip to Hades & Back)

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These are the slides from my website design presentation at Computers in Libraries 2010. I spoke about our library’s website redesign, which is still in process, and my recommendations and best …

These are the slides from my website design presentation at Computers in Libraries 2010. I spoke about our library’s website redesign, which is still in process, and my recommendations and best practices for people managing or taking part in a website redesign process.

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Transcript

  • 1. a public library website redesign website redesign
    • Sarah Houghton-Jan
    • Digital Futures Manager, San Jose Public Library
    • Author, LibrarianInBlack.net
  • 2. our current website
  • 3. problems we’re solving
    • 1 website for 2 libraries
    • public library users felt ripped off
    • 7 year-old design, content, and CMS
    • webmaster as gatekeeper = disconnected staff
    • ADA requirements cumbersome in existing environment
  • 4. problems we encountered while solving those
    • unrealistic admin expectations
    • 1 year long RFP & contract process
    • incompetent graphic designers
    • 6 months of lost time due to
    • lost momentum
    • merged web team working on 3 websites
  • 5. lessons learned
  • 6. redesign planning
    • stakeholders identify org. goals
    • techies, designers, and information architects identify how to meet them
    • identify your givens
    • use planning software (BaseCamp, dotproject)
    • double the estimated timeline
  • 7. staff & customer involvement
    • initial satisfaction surveys for both
    • card-sorting testing for customers early on
    • staff focus groups
    • mock-up task testing for customers
    • transparency to staff and customers
  • 8. usability
    • identify who you are serving
    • focus on the few things you do well
    • tell stories of what your users want
    • look for friction points
    • who is the site for again?
  • 9. accessibility
    • start simple
    • Basic tools: JAWS, WAVE, browser emulators, OS emulators
    • Firefox tools: Firesizer, Firefox Accessibility Extension, HTML Validator, Web Developer Extension, WCAG Contrast Checker
  • 10. communication
    • blogs for staff & customers with email & RSS updates
    • ask for customer & staff input (+ use it)
    • recruit usability testing participants from among “the angry folk”
  • 11. project management
    • set deadlines for everything
    • hold people accountable
    • one person should be in charge of tracking
    • give periodic updates to staff/managers
    • spend the most time on IA and design
    • keep things moving no matter what
    • celebrate small victories
  • 12. launch techniques
    • phased-in launch (notices, pre-testing)
    • beta + feedback
    • = 1.0 + feedback
    • = 1.1 + feedback (and so on)
    • provide brief online & printable orientation
        • if it takes >1 page, start over
  • 13. 5 things to avoid
    • try to be fancy when your brain says “no”
    • allow consultants to push you around
    • have more than one project manager
    • stifle creativity
    • re-invent some wheels
  • 14. 5 things you must do
    • show your ego to the door
    • take risks
    • document everything
    • research everything
    • talk to your users continuously
  • 15. one more time...
  • 16. our current website
  • 17. our new website
  • 18. Questions?
    • Sarah Houghton-Jan
    • web: LibrarianInBlack.net
    • Twitter: @TheLiB
    • Facebook: Facebook.com/LibrarianInBlack
    • IM: LibrarianInBlack
    • Skype: LibrarianInBlack
    • email: [email_address]

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