10 Lol Cat Laws Of Web Services For Smaller Underfunded Libraries

The 10 LOL Cat Laws of Web Services for Smaller and Underfunded Libraries Sarah Houghton-Jan Digital Futures Manager, San Jose Public Library Author, LibrarianInBlack.net

LOL...whatsie? ,[object Object],[object Object],[object Object]

The 10 LOL Cat Laws of Web Services for Smaller & Underfunded Libraries

#1: Talk with customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Put chat windows and “assistance” links where customers are UPSET Screenshot courtesy of David Lee King, Topeka Shawnee County Public Library

Text Messaging (SMS)‏ ,[object Object],[object Object],[object Object]

#2: Interact with Customers ,[object Object],[object Object],[object Object]

San Jose Public Library's Teen Book Club on LibraryThing

Blogs for Recommendations ,[object Object],[object Object],[object Object],[object Object],[object Object]

#5: Be Engaged ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

#3: Be Social ,[object Object],[object Object],[object Object]

$10 = 5000 Facebook Flyers to targeted audiences Facebook Flyer image by Steve Lawson: http://www.flickr.com/photos/tuttlibrary/1546577200 CHEAP ADVERTISING!!!

#4: Use Multimedia ,[object Object],[object Object],[object Object],[object Object]

Westmont Public Library ,[object Object]

Exploit Image Generators ,[object Object],[object Object],[object Object]

Podcasting & Videocasting ,[object Object],[object Object],[object Object],[object Object],people who aren't camera-shy + digital video camera ($100+)‏ + Avidemux editing software (free)‏ + a Blogger blog (free)‏

#6: Offer Treatsies ,[object Object],[object Object],[object Object]

There are many of a treat in HCPL's catalog

Staff Avatars! ,[object Object]

“ My Account” Text Messages

#7: Exploit the Free ,[object Object]

#8: Respect Customers ,[object Object],[object Object],[object Object]

#9: Offer Users Choices ,[object Object],[object Object],[object Object],[object Object]

Mashups = Choices ,[object Object],[object Object],[object Object],[object Object],[object Object]

Good Catalog = Choices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

#10: Keep going! ,[object Object],[object Object],[object Object]

And why do we do all of this?

Because we're proud of our services, and there's nothing worse than blending in...

Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ask her anything. Really!

10 Lol Cat Laws Of Web Services For Smaller Underfunded Libraries

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