We’ve done a good job of reproducing the print world in electronic form -- Jstor
Despite changes facing libraries Our fundamental social contract of outreach – being the people’s university doesn’t change. Our challenge is to meet our stated strategic goals. We have a commitment to train students to become lifelong learners and users of information.
Web 2.0 -- a brief diagram. Going the idea of simply providing services to an interactive developing environment. Like it or not this is who they measure us against
Cost containment, productivity, accountability – all driven by an environment which will probably have both reduced resources and increased demand – overall issue for universities, but something to keep in mind as we drill down to looking at the issues of libraries. Focusing on enrollment objectives Focusing on enrollment objectives reexamination ofd mission and business model to adopt to dramatic change Three points on which the success of the library endeavor depends. Lets discuss in more detail. \\ –program excellence combined with a great student experience that advances innovation for the entirety of life in Orgeon The quality of teaching, learning, research, and scholarship. * The increasing need for life-long learning. * The internationalization of education and commerce. * The responsiveness of our public service outreach to societal issues. * The rates of change of technological advances and knowledge creation.
Human scale learning environments. Make the student feel important. Being involved with students. Technology enhances this ability not replacing it.
Web 2.0/new technologies that puts user center in the creation and display of content. Role of the librarians stays important as a mediator
Students get their information from a variety of sources. Our job isn’t so much to compete with Google as it is to teach the idea of discernment – evaluation of what’s good and what’s not. “Today, a large and growing number of students and scholars routinely bypass library catalogs in favor of other discovery tools, and the catalog represents a shrinking proportion of the universe of scholarly information. The catalog is in decline, its processes and structures are unsustainable, and change needs to be swift.” - Karen Calhoun, “The Changing Nature of the Catalog and its Integration with Other Discovery Tools,” Prepared for the Library of Congress, February 2006.
People will still use the library. Not going to eliminate the reference desk, but it needs to be formatted and staffed in different ways. Students have what I call a “comfort culture” – food, pillows, ipods – it doesn’t, perhaps, look scholarly but it works for them Create and maintain a pleasant environment. Don’t sweat the little stuff. The physical space is well-maintained for the safety and security of the Campus Library's resources, patrons and staff. Provide ample Library space to support the mission of the Campus Library. Provide an information commons environment for students with access to multi-media, scanners and sound equipment & software. Provide substantial numbers of workstations to serve the needs of all patrons. Provide laptops for both in-house and off-campus circulation. Furnishings & Decorating small area furnishings comfortable space and furniture well-organized space Continue friendly refreshment environment. The Campus Library will create a ‘cozy' reading area in the stacks and in other places as appropriate.
Campus Library staff members exhibit and exemplify positive customer service behaviors by being: Accessible to patrons Prompt in responding to needs of customers Friendly and outgoing Able to provide accurate information Effective in our method and timeliness of response to patron needs Willing to communicate at the appropriate level for patron's knowledge level Able to work with partners in assisting patrons Willing and able to provide equitable service to all patrons Positive interpersonal skills with co-workers are integral to best serving our customer's needs. Library hours of operation are appropriate for student needs. Develop better ways to provide customer service to students, staff & faculty.
No mixed up signs. Focus is on educating students in an active environment – whether that’s online courses or tutorials or simple person to person interaction. We’re going to be working in a mixed environment for the forseeable future.
Digital Access A presentation for Boise State University http://www.huffingtonpost.com/mobileweb/2011/11/16/can-the-american-library-_n_1096484.html
Our Basic Mission = Service <ul><li>In the end, the clear evidence is that, with the resources and superbly qualified professors and staff on our campuses, we can organize our institutions to serve both local and national needs… </li></ul><ul><li>Kellogg Commission on the Future of State and Land- Grant Universities (February 1999) </li></ul>
Digital Past <ul><li>Limited geographically – library catalogs </li></ul><ul><li>Limited content – no full text </li></ul><ul><li>Limited content – no images/multimedia </li></ul><ul><li>Lack of access and integration of tools – No metadata or other cataloging for digital materials </li></ul><ul><li>Lack of post-processing i.e. student ability to work with materials </li></ul>http://www.stephenjaygould.org/library/stephens_soho-loft.html
<ul><li>Complexity </li></ul><ul><ul><li>More complicated and diverse resources </li></ul></ul><ul><li>Change </li></ul><ul><ul><li>Constant change </li></ul></ul><ul><li>Community </li></ul><ul><ul><li>More diverse users with more complicated questions </li></ul></ul>Library Challenges
What students expect: Simplicity, ease of use, immediate reward
Teaching and Learning Outreach and Engagement Climate and Organization Strategic Points Driving Library Success Scholarship Library
Mobile/Tablet/Cloud Computing <ul><li>Always on/always available/geographically independent </li></ul><ul><li>Variety of available platforms -flexible </li></ul><ul><li>Data redundancy </li></ul><ul><li>Cheap and getting cheaper </li></ul>http://touchscreenphoness.com/category/sony-tablet-computer / http://www.thetechlabs.com/latest/cloud-computing /
Product Integration <ul><li>Products get easier to use </li></ul><ul><li>More interaction between products/linkresolvers </li></ul><ul><li>Increased ability to have real time data in research/Endnote </li></ul>http://musingsaboutlibrarianship.blogspot.com/2010/09/few-heretical-thoughts-about-library.html
E-Books/Order on Demand <ul><li>E-books become the norm – as has been the case with journals </li></ul><ul><li>E-books available on multiple platforms </li></ul><ul><li>Libraries move towards order on demand model for e-book collection </li></ul><ul><li>Increased ability for open source/self publishing </li></ul>http://www.wired.com/science/discoveries/news/2006/01/70039
Social Networking/Collaboration/ Production <ul><li>Integration of social networking concepts into catalogs and library interactions </li></ul><ul><li>Increased use of collaboration/production tools in libraries </li></ul><ul><li>Increased use of multimedia/video </li></ul><ul><li>Library as gateway to external information and increased development of institutional depositories. </li></ul>http://libweb.slcc.edu/connect-us
New kinds of technology—more personal http://www.ahmadism.com/2009/08/what-is-web-20.html
Security/Statistics/Assessment <ul><li>Use of RFID tags for collection management and circulation </li></ul><ul><li>Increased collection of statistics and better tools for doing that </li></ul><ul><li>More real time collection of data and more transparency throughout organization </li></ul>http://http://nimblescale.com/About/Technologies.html http://www.rfidnews.org/2010/10/28/more-libraries-make-the-switch-to-rfid
Strategy for library work in the 21 st century Recognize that the current library technology and workflows needs to be optimized for finding, discovery, and selection of the growing set of resources. Better communication throughout organization New models for public access Creating innovative methods of work culture that leverage our strengths and values as librarians – teleconferencing, flextime, etc. etc
<ul><li>Library still matters as place </li></ul><ul><li>People want “warm/fuzzy” </li></ul><ul><li>Recognize students will use the library differently </li></ul><ul><li>Make library message to reflect this: </li></ul><ul><ul><li>Professional </li></ul></ul><ul><ul><li>Progressive </li></ul></ul><ul><ul><li>Adaptable </li></ul></ul>Cell Phone Booth – U Mass Amherst Strategy for library as place http://www.flickr.com/photos/umasslearningcommons/530389087
Librarians and library culture <ul><li>Librarians as approachable, knowledgeable, helpful – make sure people know who we are and what we do </li></ul><ul><li>Being visible </li></ul><ul><li>Friendly and welcoming </li></ul><ul><li>Having processes and procedures that keep us sane -- flexibility in how we do our work -- success measured by outcomes </li></ul>
Our goals <ul><li>Focus on learning tailored to needs of individuals </li></ul><ul><li>New and varied modalities for learning: interactive & collaborative learning </li></ul><ul><li>Reliance on advanced education technology in appropriate ways </li></ul>
How do we succeed? <ul><ul><li>Making a plan </li></ul></ul><ul><ul><li>Executing the plan </li></ul></ul><ul><ul><li>Taking responsibility </li></ul></ul><ul><ul><li>Being accountable </li></ul></ul><ul><ul><li>Being advocates </li></ul></ul><ul><ul><li>Being adaptable </li></ul></ul>http://thisisnotthat.com/articles/nma.html
Sources <ul><li>Paquette, Scott, Paul T. Jaeger, and Susan C. Wilson. 2010. "Identifying the security risks associated with governmental use of cloud computing." Government Information Quarterly 27, no. 3: 245-253. Library Literature & Information Science Full Text (H.W. Wilson) , EBSCO host (accessed November 22, 2011). </li></ul><ul><li>"Pelikan's Antidisambiguation -- On the Legitimization of “Mobile”." Against The Grain 23, no. 3 (June 2011): 8-10. Library Literature & Information Science Full Text (H.W. Wilson) , EBSCO host (accessed November 23, 2011). </li></ul><ul><li>Cohen, Steven M. 2006. "The Next Big “Library Thing”." Public Libraries 45, no. 2: 33-35. Library Literature & Information Science Full Text (H.W. Wilson) , EBSCO host (accessed November 23, 2011). </li></ul><ul><li>Trainor, Cindi, and Jason Price. 2010. "Rethinking Library Linking: Breathing New Life into OpenURL." Library Technology Reports 46, no. 7: 11-26. Library Literature & Information Science Full Text (H.W. Wilson) , EBSCO host (accessed November 24, 2011). </li></ul><ul><li>West, Patricia J., Alex R. Hodges, and Michael A. Matos. "Maintaining an Open Door in an Increasingly Closed Society: Effective Solutions for Academic Libraries in the Age of CALEA." The Journal Of Academic Librarianship 35, no. 6 (November 2009): 509-513. Library Literature & Information Science Full Text (H.W. Wilson) , EBSCO host (accessed November 25, 2011). </li></ul>