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30 Law Practice Management Tips
 

30 Law Practice Management Tips

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This is the slideshow for a panel discussion of legal management experts during the Indiana State Bar Association Annual Convention.

This is the slideshow for a panel discussion of legal management experts during the Indiana State Bar Association Annual Convention.

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    30 Law Practice Management Tips 30 Law Practice Management Tips Presentation Transcript

    • 30 Law Practice Management Tips In 45 Minutes Brought to you by: Indiana Chapter Association of Legal Administrators Indiana State Bar Association – Affiliate Membership Committee
    • Helpful Management Tips To Keep Your Firm:
      • Profitable | Productive | Compliant
      • YOU WILL SEE TIPS IN THE AREAS OF:
      • GENERAL LAW PRACTICE
      • HUMAN RESOURCE MANAGEMENT
      • FINANCIAL MANAGEMENT
      • FACILITIES MANAGEMENT
      • TECHNOLOGY, NETWORKS, & SYSTEMS MANAGEMENT
      • RECORDS MANAGEMENT
      • LEADERSHIP & STRATEGIC PLANNING
      • MARKETING MANAGEMENT
      • EMAIL MANAGEMENT
      Meet our Panel Members…
    • Panel Member: Steve Elsner, Chief Operating Officer Wooden & McLaughlin, LLP
      • After practicing law for five years, Steve decided to go
      • back to obtain his MBA from the Kelley School of
      • Business and pursue a career in legal administration.
      • He’s been the Chief Operating Officer at Wooden &
      • McLaughlin LLP for over five years and has close to 20
      • years total experience as a law firm administrator.
      • He co-authored an article entitled Staying Connected:
      • Essential Communication Tools, Law Technology Product
      • News and is a former ICLEF speaker on law firm
      • marketing. He co-chaired St. Maria Goretti’s annual 2005
      • fundraiser, raising record profits for the event. Steve is a
      • former soccer, basketball and softball coach for Carmel
      • Dads' Club and former math and reading tutor for sixth
      • grade students at an inner-city school. While practicing
      • law in Seymour, Indiana, he was the president of Rotary
      • Chapter and board member of Jackson County Hospital
      • Foundation.
      • Steve is a member of the Association of Legal
      • Administrators, American Bar Association, the Legal
      • Marketing Association, Society for Human Resource
      • Management, World Future Association, and Indiana
      • University Alumni Association. He and his wife Mary have
      • two grown daughters and reside in Carmel, Indiana.
    • Panel Member: Joannie Saba, Administrator Cantrell, Strenski, & Mehringer, LLP
      • Ms. Saba is a legal administrator with over
      • 25 years of law firm management experience. She
      • currently is the Administrator for the newly-formed
      • Indianapolis law firm Cantrell, Strenski &
      • Mehringer, LLP. After being instrumental in
      • launching the new firm earlier this year, Ms. Saba
      • manages the day-to-day operations including
      • financial management, systems technology and
      • web site management, facilities management and
      • supervision of support personnel including salary
      • and employee benefit plan administration.
    • Panel Member: Jerrold Abramowitz, Office Administrator Cohen & Malad, LLP
      • Jerrold Abramowitz is an office administrator for
      • Cohen & Malad, LLP in Indianapolis where he
      • specializes in the areas of finance, human
      • resources, law practice and practice group
      • management. He is admitted to the state courts
      • of Ohio and Oklahoma. Since 1986, he has been
      • the office administrator in private law firms. His
      • responsibilities have included controller and
      • human resources management, strategic
      • planning, practice and risk management, firm
      • insurance coverage's, and benefits including
      • pension plans. Mr. Abramowitz has spoken and
      • written on law firm management for various
      • professional groups. He earned his B.A. degree
      • from the University of Connecticut, his M.S.J.A.
      • degree from the University of Denver and his J.D.
      • degree from the University of Toledo. Mr.
      • Abramowitz is a member of the American Bar
      • Association (Law Practice Management Section)
      • and the Association of Legal Administrators.
    • Panel Member: Joseph Revell, Legal Administrator Campbell Kyle Proffitt, LLP
      • Revell joined the firm shortly following his retirement from the US
      • Army in 1992 where he served for 21 years in various command
      • and staff positions from platoon to field army level.
      • An Illinois native, Joe obtained a B.S. degree from the University of
      • Illinois in 1971, and commissioned a 2nd Lieutenant in the Field
      • Artillery. In 1977, he obtained a M.S. degree from Central Missouri
      • State University while stationed at Ft Leonard Wood, Missouri.
      • Joe is responsible for all accounting, human resources, information
      • technology, records management, risk management and facilities
      • management for the firm’s offices in Carmel and Noblesville. He is
      • a member of the Association of Legal Administrators, Carmel Post
      • 7719, Veterans of Foreign Wars, Lowell Beaver Post 470, the
      • American Legion, Tolono Masonic Lodge 391 AF&AM, Valley of
      • Indianapolis Ancient and Accepted Scottish Rite, Director, Alpha
      • Kappa Lambda Educational Foundation and past- Director, Fishers
      • Chamber of Commerce. He and his wife, Sandy, have two grown
      • children and reside in Carmel, Indiana.
    • Helpful Management Tips To Keep Your Firm:
      • Profitable | Productive | Compliant
      • YOU WILL SEE TIPS IN THE AREAS OF:
      • GENERAL LAW PRACTICE
      • HUMAN RESOURCE MANAGEMENT
      • FINANCIAL MANAGEMENT
      • FACILITIES MANAGEMENT
      • TECHNOLOGY, NETWORKS, & SYSTEMS MANAGEMENT
      • RECORDS MANAGEMENT
      • LEADERSHIP & STRATEGIC PLANNING
      • MARKETING MANAGEMENT
      • EMAIL MANAGEMENT
      Profitable | Productive | Compliant
    • General Law Practice Management
      • COMMUNICATION
      • CULTURE
      • MAINTAIN
      • MORALE
      • RESOURCES
      • SEEK INPUT from those “in the trenches”
      • BE A GOOD LISTENER and remain FLEXIBLE
      • DEFINE firm’s culture and take steps to hold people accountable for maintaining standards
      • KEEP LAWYERS INFORMED of your ideas and goals; DEVELOP FLOW of information (up & down) throughout the firm
      • JOIN ALA; review list of competencies required for a legal administrator; conduct self-assessment to identify areas that you need training and/or education
    • Human Resource Management
      • COMMUNICATION
      • BENEFIT
      • ADMINISTRATION
      • DISCIPLINE
      • COMPLIANCE
      • RECOGNITION
      • BE CLEAR on expectations and communicate them
      • REVIEW your benefits closely each year; STAY COMPETITIVE; DON’T LOSE STAFF because your benefits are not competitive
      • DOCUMENT all personnel disputes; INVESTIGATE all sides of a dispute/issue – the truth usually lies somewhere in the middle
      • KEEP separate folder for I-9 forms in a secure location different from personnel records in case of an audit
      • TREAT EVERYONE FAIRLY, but recognize that fair treatment is not always equal treatment; REWARD outstanding work and individual achievements
    • Financial Management
      • ACCOUNTS
      • RECEIVABLE
      • BUDGETING
      • CASH
      • MANAGEMENT
      • STAY FOCUSED on AR; FIRST ENSURE you have an engagement letter signed by client; FOLLOW-UP with clients that have balance outstanding 30 and 60 days; at 90 days consider terminating attorney relationship with client
      • ALWAYS KNOW what it costs to keep the firm running by budgeting and monitoring on a period basis; ANALYZE monthly; USE BUDGET as guide to make decisions
      • ANALYZE projected billable hours, cash receipts and accounts payable mid-month; therefore, have time to take action before month-end
    • Financial Management
      • REPORTING
      • INTERNAL
      • CONTROLS
      • REGULARLY COMMUNICATE deposits to operating account to partners or management or finance committee
      • ASSIGN one person to print checks for accounts payable, a second person to approve and sign (administrator or CFO), and a third to stuff and mail to vendors
    • Facilities Management
      • ASSET
      • MANAGEMENT
      • DISASTER
      • RECOVERY
      • TRACK asset inventory by utilizing accounting software; could provide a single database
      • for inventory rather than a stand-alone
      • program or a spreadsheet
      • DEVELOP a disaster recovery plan, even if something simple; DEFINE chain of command; KEEP everyone informed
    • Facilities Management
      • READ your lease and know how expense reconciliations (CAM) are calculated;
      • ASK for annual audit of expenses if they
      • appear out of line; RUN the numbers yourself; ENSURE calculations don’t include capital expenses – only operating expenses
      • CHECK cleaning and take care of issues with the Property Management promptly; DON’T NEGLECT the little things
      • CONSIDER using building maintenance for small inside construction projects such as cabinets, filing, shelving, etc.; sometimes they can be more reasonable than hiring outside vendor
      LEASE MANAGEMENT MAINTENANCE
    • Technology, Networks, & System Management
      • HELP DESK
      • TRAINING
      • FOR SMALLER FIRMS, outsource daily
      • “ help desk” issues. There are local companies who offer services to remotely access and troubleshoot workstation issues & to also monitor online back-up.
      • ENSURE that your employees are kept up-to-date on the latest technology trends – many sites offer free tutorials and training on their products, such as:
          • Microsoft.com
          • Peachtree.com
      • HAVE REGULAR lunch-and-learn sessions for Word & other software programs.
    • Technology, Networks, & System Management
      • NETWORK
      • DO NOT forego preventative measure to avoid expenditures. The expense is nothing compared to the stress you will go through if your data is irretrievable because you saved money by not providing a sound backup system – not to mention the expense of hiring an “emergency” IT person to try & resolve the problem or the “emergency” overtime you will have to pay staff to recreate the data.
      • MAKE SURE your files are being backed up at least daily & have the back-up process checked. Consider online back-up of your systems to an offsite location. Having someone take home the back-up tape every night can expose you to liability if the tape gets lost.
    • Records Management
      • DATA
      • MANAGEMENT
      • DOCUMENT
      • MANAGEMENT
      • BE A VISIONARY. Determine how you want to use your documents & electronic data now & how you want to use your documents & electronic data after matters are closed. Start with a retention policy that follows Federal, State & Local laws regarding records.
      • CREATE a consistent filing system & make sure everyone follows it – i.e., all items must be properly organized & LABELED.
    • Records Management
      • RECORDS
      • MANAGEMENT
      • SANITY TIP
      • NEVER SEND a file off-site without first purging its contents & having a good system to identify how to find that file at your storage location.
      • WHEN CLOSING files, break the file down by removing copies, drafts, 3-ring binders, all large clip, etc. & send only the finished file for storage. This practice aids in utilization of space & in cost reductions for storage & retrieval. Also, an effective & utilized destruction plan is extremely necessary – not only to be in compliance, but to free up valuable space for closed file storage.
      • DO YOUR BEST, THIS IS A NO-WIN SITUATION.
    • Leadership and Strategic Planning
      • INTEGRITY
      • STRATEGIC
      • PLANNING
      • ALWAYS let “the best interest of the firm” guide your decision-making process.
      • IF YOU DON’T have a strategic plan, do one . It’s not so much the plan that’s important, it’s the process you will go through to develop the plan that is critical.
      • PRESENT “WHAT-IF” scenarios & ask attorneys to comment.
    • Leadership and Strategic Planning
      • LEADERSHIP
      • KNOWLEDGE
      • MANAGEMENT
      • PROVIDE resources for firm administrative leaders; have regularly scheduled meetings; discuss deadlines.
      • LEAD BY EXAMPLE.
      • BE SURE to handle problems/issues as they arise. This will help keep your sanity in the long haul & create a halt to a potential snowball effect.
      • KEEP UP TO DATE about all the changes impacting the practice of law – rate pressures, unbundling of services, increased usage of self-help resources, etc.
    • Marketing Management
      • FOCUS
      • IMAGE
      • KNOWLEDGE
      • MANAGEMENT
      • FOCUS on your target market. Always make sure all communications include your logo.
      • KEEP your website looking “fresh” – Review & ensure it’s user friendly – easy to navigate; Update “news” section regularly.
      • MAKE SURE your client intake form indicates how the matter came to you – through a client referral, from a web search, etc.
    • Marketing Management
      • STRATEGIC
      • PLANNING
      • RECOGNIZE the difference between marketing & business development, cold calls & networking. Hire a consultant to provide attorneys with business development knowledge to allay their fears of being a “salesmen”. Listen to your marketing consultants. You are the expert in law… they are the experts in marketing.
    • E-Mail Management
      • STRATEGIC
      • PLANNING
      • USE OUTLOOK to it’s fullest extent. Helpful tips taken from “QuietSpacing™” by Paul Burton.
      • Make 4 Folders (Pending, Reading, Awaiting Response, & Action Items). New emails fall into one of these categories or are deleted.
      • Set up Administrative Folders (Billing, Collections, Office Space, Employees, Associates, Partners, Finance Committee, Marketing Committee, etc.)
      • Use follow up flags on incoming and outgoing (your copy of email that requires response) and drag to ‘Awaiting Response’, etc.
    • E-Mail Management
      • STRATEGIC
      • PLANNING
      • CHANGE OUTLOOK default reminder from 15 minutes to 1 day notices – this will allow you to prepare for the next day.
      • TO MANAGE email, reduce stress and maximize focus, turn off all notifications & alerts, audible & visual, except the little envelope in the Task Tray.
      • SUBJECT LINES are important! For instance, the emails regarding firms 401k starts out with “401k” (i.e. 401k Annual Report, etc). In this way, emails can be grouped together & can be easily moved to rightful email folders. The same should be done for cases.
    • The Indiana Chapter Association of Legal Administrators & The Indiana State Bar Association Affiliate Membership Committee WOULD LIKE TO THANK…
    • Orval P. Schierholz, Administrator of Courts Hamilton County Circuit and Superior Courts
      • Mr. Schierholz is a graduate of the United States Military
      • Academy, West Point, NY (BS, Engineering), the University of
      • Chicago (MBA, Finance and Accounting), Salve Regina
      • University, Newport, RI (MA, international Relations), the Army
      • Command & General Staff College, the Army, Naval, and Air
      • War Colleges, the National Defense Institute, and the IU School
      • of Law – Indianapolis (JD). Following graduation from West
      • Point, Mr. Schierholz was on active duty in the United States
      • Army for twenty-five years. His military expertise was primarily
      • in the areas of administration, comptrollership, human
      • resources, management, and strategic planning. Following his
      • retirement from the Army, he initially worked as a licensed
      • insurance agent and registered securities representative and
      • later as a CFO, COO, and CEO for several state-wide, not-for-
      • profit organizations. Mr. Schierholz is admitted to practice in
      • Indiana, the Northern and Southern Districts of Indiana, and the
      • United States Supreme Court. He is a member of the Indiana
      • and Hamilton County Bar Associations and currently serves as
      • the Administrator of Courts for the Hamilton County Circuit and
      • Superior Courts.
    • Gary Weitzel, Legal Administrator Tabbert Hahn Earnest & Weddle, LLP
      • Gary Weitzel is the firm administrator at Tabbert Hahn
      • Earnest & Weddle, LLP in Indianapolis. Prior to joining
      • Tabbert Hahn, he served in administrative roles in other law
      • firms, private companies and county government.
      • Weitzel also served as the Administrator of Association of
      • Legal Administrators’ (ALA) Management Solutions where he
      • was the chief architect of the current legal management help-
      • desk and was the first Editor-in-Chief of the ALA Management
      • Encyclopedia SM. Weitzel is the author of over 50 ALA
      • Management Solutions studies on various legal management
      • topics and several articles in Chapter newsletters.
      • Weitzel holds a Master of Science in Legal Administration
      • degree from the University Of Denver College Of Law and a
      • Bachelor of Science degree in Criminal Justice from the
      • University of Wisconsin-Milwaukee.
    • Lori Hutchens, Legal Administrator Parr Richey Obremskey Frandsen & Patterson, LLP
      • Lori Hutchens is the administrator of PARR RICHEY
      • OBREMSKEY FRANDSEN & PATTERSON, LLP, a 15-attorney
      • law firm with offices in Lebanon and downtown Indianapolis,
      • has been with the firm for thirty years. In her position, Lori
      • oversees all areas of the firm administration including financial
      • management, human resources, information technology and
      • facilities management.
      • Lori has previously attended IUPUI and is currently working
      • toward a bachelor’s in business administration through the
      • University of Phoenix. Lori has enjoyed being active in
      • professional and community service, having served as an
      • officer of the Indiana Association of Legal Administrators and as
      • a board member of the Lebanon Area Boys & Girls Club, the
      • Thorntown Library, and the Boone County 4th of July
      • Committee. Additionally, Lori has served as employee
      • campaign coordinator for the firm’s annual United Way
      • campaign which has resulted in the firm earning Pacesetter
      • status the last two years and receiving in 2008 a special
      • Pacesetter award for the largest increase in unrestricted giving.
      • Parr Richey was the first organization in Boone County and the
      • first law firm to ever accept a Pacesetter award.
    • Lauren Scott, Staff Accountant Tabbert Hahn Earnest & Weddle, LLP
      • Lauren Scott is the Staff Accountant at Tabbert Hahn Earnest
      • & Weddle, LLP. Under the supervision of the Partners, she
      • oversees all areas of the firm financial management, client
      • billing, trust administration, and financial reporting. Prior to
      • joining Tabbert Hahn, Lauren served as a Financial Services
      • Representative for Regions Financial Corporation and as the
      • lead bookkeeper for a large corporation, gaining a wealth of
      • experience and knowledge of financial management.
      • Lauren is completing a bachelor’s degree in Project
      • Management at ITT Technical Institute. She is active in
      • professional and community service, volunteering for various
      • charitable organizations.
      • Scott is a member of the Association of Legal Administrators
      • and serves on the advisory board for Paralegal Studies at ST.
      • Mary of the Woods College. She is a prior member of the
      • American Criminal Justice Association .
    • Additional Pieces Of the Puzzle To Keep Your Firm Running Smoothly
    • GENERAL LAW PRACTICE MGMT
      • LIBRARY
      • TIME
      • MANAGEMENT
      • TRAINING
      • TAKE SERIOUS LOOK at your library expenses and make sure you are using what you are paying for. Maybe some materials can be accessed electronically?
      • THINK of most things that you do as projects so you can estimate the time necessary to complete them; however, remember that constant switching from one project to another is just part of the job.
      • LEARN how to use Outlook to its fullest ability to allow organization and efficiency, not chaos, to rule
    • HUMAN RESOURCE MANAGEMENT
      • COMMON SENSE
      • COMPLIANCE
      • DEVELOPMENT
      • DISCIPLINE
      • TREAT people the way you want to be treated; be consistent.
      • BE COMPLIANT with state/federal laws – being fair does not always mean being equal.
      • HOLD lunch and learn sessions with court reporting agencies, Lexis, West; OFFER Word and Excel training sessions to staff.
      • RECOGNIZE difference between accountability and being confrontational; DISCUSS in a claim, yet firm manner, with employee what he/she did wrong and why it was wrong and how to avoid making the same mistake. Mistakes are usually repeated when no accountability; also lack of accountability shows no consequences for actions and can lead to lackadaisical attitudes.
    • HUMAN RESOURCE MANAGEMENT
      • HIRING
      • MORALE
      • RECRUIT new lawyers and support staff in a planned and coordinated way; integrate them into firm, keep them motivated and seek new ideas.
      • CIRCUILATE firm openings within current staff to allow for in-house promotion and possible references from within; saves overall recruiting costs
      • OFFER wellness and nutrition classes to attorneys and staff such as Weight Watchers, exercise classes, flu shots, health screenings, etc.
      • PROVIDE food at staff meetings
    • FINANCIAL MANAGEMENT
      • ACCOUNTS
      • RECEIVABLE
      • CASH
      • MANAGEMENT
      • FINANCIAL
      • REPORTING
      • REMOVE attorneys from A/R collection process at a designated A/R aging level
      • MONITOR work-in-progress and make sure the hours get billed.
      • CREATE end-of-month financial packet that contains all monthly financial documents
      • KEEP electronic copies of trust deposits in organized fashion for quick retrieval
    • FACILITIES MANAGEMENT
      • INVENTORY
      • LEASE
      • MANAGEMENT
      • DEVELOP budget for office supplies and office equipment and postage. TRACK annual costs. ANALYZE whether better to purchase or lease equipment. BE HESITANT to get the “latest and greatest” – do you want to work through the kinks?
      • CONSIDER outsourcing labor for outgoing mail, large copy jobs, large imaging jobs and office supply purchasing. Many office supply companies will monitor your supply level and restock as necessary. DOUBLE CHECK contracts to ensure you have the flexibility to change them if your business changes.
      • MAKE the building manager your best friend if you are leasing space.
    • 30 Law Practice Management Tips In 45 Minutes: A Bibliography Compiled by The Association of Legal Administrators ALA Management Solutions' Lincolnshire, IL
      • GENERAL LAW PRACTICE MANAGEMENT
      • Communication:
          • Eppers Salvin, Julie. “Communication in the Clinch: Actions Speak Louder than Words
          • (But You Still Need Words).” Legal Management , September/October 2003.
          • Jarrett-Kerr, Nick. “Establishing a Communications Formula for Professional Service Firms.”
          • KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =156&tagId=29
          • Jarrett-Kerr, Nick. “Facing the Future: How to Help Your People Accept the Need for Change.”
          • KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =182&tagId=29
          • Petrie Sue, Marsha. “Top 20 Secrets to Successful Communications.” MarshaPetrieSue.com Web site. http://www.marshapetriesue.com/articles/20_secrets.htm
          • Venardos, Thomas J. “Seven Communication Styles That Can Improve Law Firm Performance and Enhance Firm Profitability.” Olmstead & Associates Web site. http:// www.olmsteadassoc.com/Resource/Articles/Seven.html
      • GENERAL LAW PRACTICE MANAGEMENT
      • Culture:
          • Freedman, Ellen. “Living with Integrity.” Freedman Consulting Web site. http://www.palawfirmconsulting.com/pdfs/hr/LIVING_WITH_INTEGRITY.pdf
          • Jarrett-Kerr, Nick. “Leading and Controlling Culture.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =173&tagId=27
          • Wesemann, H. Edward. “Culture Club: Legal Managers Can Manage Their Firm Dynamics for Better Services.” Legal Management , July/August 2001.
          • Wesemann, Edward. “Managing a Law Firm’s Culture.” Edge International Web site. http:// www.edge.ai/files/managing_a_law_firm_s_culture.pdf
          • Weiss Haserot, Phyllis. “Aligning Law Firm Culture With the Needs of the Times.” Law Firm Partnership & Benefits Report , August 2002.
      • GENERAL LAW PRACTICE MANAGEMENT
      • Maintaining Morale:
          • Billings-Harris, Lenora. “Motivate Your Team: Managers’ Best Practices Build High Performance in a Diverse Work Force.”
          • Legal Management , September/October 2003.
          • Caudron, Shari. “Keeping Spirits Up When Times Are Down.”
          • Workforce Online Web site.
          • http://www.workforce.com/archive/article/22/02/13.php
          • Little, Linda F., Doug Rymph and Ann Ladd. “R-E-S-P-E-C-T: Find Out What It Means to Them.” Legal Management , September/October 1998.
          • Messmer, Max. “The Many Faces of Motivation.”
          • Legal Management , September/October 1997.
          • Volkert, CharlesA. “Got Talent? Learn How to Keep Good Employees.”
          • Legal Management , October/November 2006. http://www.alanet.org/publications/issue/octnov06/Volkert.pdf
      • HUMAN RESOURCE MANAGEMENT
      • Communication:
          • Freedman, Ellen. “Communicate Your Expectations Clearly.”
          • Freedman Consulting Web site.
          • http://www.palawfirmconsulting.com/pdfs/hr/COMMUNICATE_YOUR_EXPECTATIONS_CLEARLY.pdf
          • Jarrett-Kerr, Nick and Ed Wesemann. “Is Candor the Best Policy? Communication Strategies in Difficult Times.”
          • KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =386&tagId=29
          • McNulty, Eric J. “Can You Manage Different Generations?” Harvard Business School, Working Knowledge for Business Leaders Web site. http://hbswk.hbs.edu/archive/5297.html
          • Petrie Sue, Marsha. “Smart Techniques to Encourage Cooperation: Using Assertive Communication Techniques to Deal With Difficult People.” MarshaPetrieSue.com Web site. http:// www.marshapetriesue.com/articles/smart_techniques.htm
          • Weiss Haserot, Phyllis. “Bridging the Gap.” Legal Management , 2006 Special Issue. http://www.alanet.org/publications/issue/octnov06/Haserot.pdf
      • HUMAN RESOURCE MANAGEMENT
      • Benefit Administration:
          • Caudron, Shari. “Delivering the Tough Benefit News.” Workforce Online Web site. http://www.workforce.com/archive/feature/23/32/21/index.php
          • Holtom, Brooks C. “Are You Getting the Best Benefit from Your Benefits?” About.com Web site. http:// humanresources.about.com/od/benefits/a/bestbenefits.htm
          • Mittelstaedt, Chris. “Wellness at Work.” Legal Management , October/November 2007. http://www.alanet.org/publications/issue/octnov07/Wellness.pdf
          • Perry, Phillip M. “Benefits and the Bottom Line: How To Keep One from Biting the Other.” Legal Management , January/February 2002.
      • HUMAN RESOURCE MANAGEMENT
      • Discipline:
          • “ Coaching, Not Criticism, Improves Performance.” Law Office Administrator , January 1999.
          • “ Documenting Disciplinary Actions.” Business Owner’s Toolkit Web site. http:// www.toolkit.com/small_business_guide/sbg.aspx?nid =P05_7360
          • Grote, Dick. “Discipline Without Punishment.” Grote Consulting Web site. http://www.groteconsulting.com/resources/articles/Discipline_Without_Punishment.asp
          • “ Putting a Positive Spin on Staff Discipline.” Law Office Administrator , May 2003.
          • Will, Kris. “Performance Management for Results.” ALA News International , November/December 1998.
      • HUMAN RESOURCE MANAGEMENT
      • Compliance:
          • Carabetta, Jim. “Legal Links for the HR Generalist.” Workforce Online Web site. http://www.workforce.com/archive/article/22/10/56.php
          • Harris, Donald. “Data Breach Laws: A Wake-Up Call for HR.” Workforce Online Web site.
          • http://www.workforce.com/section/03/feature/24/27/11/index.html
          • “ HR Guide for Managing Problem Employees Successfully and Legally.” LegalWorkplace.com Web site. https://store.legalworkplace.com/ahiStore1/login.aspx?ekcsid=5146&LoginRedir=1&ReturnURL=https%3a%2f%2fwww.legalworkplace.com%2fchild.aspx%3fid%3d5146
          • “ Law and the Workplace.” American Bar Association Web site. http://www.abanet.org/publiced/practical/books/family_legal_guide/chapter_11.pdf
          • Mihok, Sandra R. “The Most Common HIPAA Privacy Mistakes Employers Make.” Workforce Online Web site.
          • http://www.workforce.com/section/03/feature/25/62/97/
      • HUMAN RESOURCE MANAGEMENT
      • Recognition:
          • Daniel, Teresa A. and Metcalf, Gary S. “The Fundamentals of Employee Recognition.” CNY-SHRM Web site. http://www.cnyshrm.org/recognition/fundamentals%20of%20recognitiondoc.pdf
          • Freedman, Ellen. “Catch Them Doing Something Right!” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/hr/CATCH_THEM_DOING_SOMETHING_RIGHT.pdf
          • Huff, Charlotte. “Recognition That Resonates.” Workforce Online Web site. http://www.workforce.com/section/02/feature/24/51/89/index.html
          • Olmstead. John W. “Exceptional Client Service in Law Firms: Tips for Rewarding and Recognizing Employees.” Life On Balance Web site. http://www.lifeonbalance.com/file_manager/files/docs/Exceptional%20Client%20Service%20In%20Law%20Firms%20-Tips%20for%20rewarding%20Employees.pdf
          • Raridon Lambreth, Susan. “Making Your Firm a Great Place to Work.” Hildebrandt International Web site. http://www.hildebrandt.com/Publications/Pages/PublicationDetail.aspx?PublicationGuid =ec8d36a2-6395-43dc-9b4c-3137278818f6
      • HUMAN RESOURCE MANAGEMENT
      • Accounts Receivable:
          • Brennan, William F. “Two Techniques to Dramatically Improve a Law Firm’s Net Profit.” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/bbd13586-dd9f-4cad-ba83-a0c2767d8d86_document.pdf
          • Eigles, Jack. “Calling (to) Collect.” Legal Management , July/August 1999.
          • Eigles, Jack. “Managing the Risk by Managing the Revenue Cycle.” CMS Group Web site.
          • http://www.cms-group.com/p7dejavu/img/AdvanceandInsight.pdf
          • Poll, Ed. “12 Tips for Collecting Accounts Receivable.” ABA Law Practice Management , April 2000.
          • Poll, Ed. “Is the Check REALLY In the Mail? Only If You Bill the Right Way!” ABA Law Practice Today Web site. http://www.abanet.org/lpm/lpt/articles/mtt04081.shtml
      • HUMAN RESOURCE MANAGEMENT
      • Budgeting:
          • Bower, Ward. “Pricing Legal Services.” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/ce653539-fd49-4cfa-a6fe-2c68136304c3_document.pdf
          • Lawyers’ Professional Indemnity Company. “Managing the Finances of Your Practice.” PracticePro Web site. http://www.practicepro.ca/practice/pdf/Managing_Finances_booklet.pdf
          • Mudrick, Howard L. “Track Who Wins the Profitability Race: Know Where the Money Comes From – And Where It Goes – At Your Firm.” Legal Management , November/December 2000.
          • Poll, Ed. “The Budget: Your Firm’s ‘Secret Weapon’ for Better Collections.” Legal Management , September/October 2007. http://www.alanet.org/publications/issue/sepoct07/LawBizCoach.pdf
          • Wesemann, Ed. “The Power of Price.” Legal Management , January/February 2004.
      • HUMAN RESOURCE MANAGEMENT
      • Cash Management:
          • Poll, Edward. “Cash and Carry: Cash Management Carries Your Firm Through Tough Times.” ABA Law Practice Today Web site. http://www.abanet.org/lpm/lpt/articles/fin12081.shtml
          • Poll, Edward. “Catch [These] 22: These Win/Win Tips Will Keep Your Firm’s Cash Flowing.” Legal Management , September/October 2001.
          • Rose, Joel A. “Strategies That Keep Cash Flowing and Profit Margins Growing.” New York State Bar Association Web site. http://nysbar.com/blogs/Tipoftheweek/2009/05/strategies_that_keep_cash_flow_1.html
          • Rose, Joel A. “Strategies to Enhance Cash Flow.” Joel A. Rose & Associates Web site. http:// www.joelarose.com/articles/strat_cash_flow.html
          • Sammer, Joanne. “Effective Cash Flow Management: More than Just Sending Out Invoices.” Law.com Web site. http:// www.law.com/jsp/law/sfb/lawArticleSFB.jsp?id =1097097864639
      • HUMAN RESOURCE MANAGEMENT
      • Reporting:
          • Bilinsky, David and Laura Calloway. “Cash Flow Analysis: The Reports that Make the Biggest Splash.” ABA Law Practice site. http://www.abanet.org/lpm/magazine/articles/v34/is1/pg57.shtml
          • Durham, Michelle. “Know Where the Money Goes.” Legal Management , September/October 1998.
          • “ Financial Analysis – The Accountant’s Tool.” Universal Accounting Web site. http://www.accounting-and-bookkeeping-tips.com/learning-accounting/financial-analysis.htm
          • Freedman, Ellen. “Financial Reporting Essentials.” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/financial_management/FINANCIAL_REPORTING_ESSENTIALS.pdf
          • Kulpa, Bob. “Seeing Red! And Black!” Legal Management , January/February 1998.
      • HUMAN RESOURCE MANAGEMENT
      • Internal Controls:
          • Bottari, Phillip A. and Robin L. Mayer. “Law Firm Management Is Cash Management.” Accounting and Financial Planning for Law Firms , August 2008.
          • Freeman, Dave. “Mission: Control.” Legal Management , May/June 1996.
          • Freedman, Ellen. “Is Your Firm Safe from Fraud?” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/financial_management/IS_YOUR_FIRM_SAFE_FROM_FRAUD.pdf
          • Harned, Billie Jo. “Danger: Risk Management Key to Avoiding Pitfalls.” Legal Management , July/August 1998.
          • “ Internal Controls, A Guide for Managers.” Indiana University Web site. http:// www.indiana.edu/~iuaudit/controls.html
      • FACILITIES MANAGEMENT
      • Asset Management:
          • “ Asset Lifecycle Model for Total Cost of Ownership Management: Framework, Glossary & Definitions.” International Facility Management Association Web site. http:// www.ifma.org/tools/research/Asset_Lifecyle_Model.pdf
          • Condon, Tom. “Asset Management Alphabet Soup.” Today’s Facility Manager Web site. http://www.todaysfacilitymanager.com/tfm_04_08_factech.asp
          • Edgar, Alan and Eric Teicholz. “Accomplishing Total Asset Management.” Graphic Systems, Inc. Web site.
          • http://www.graphicsystems.biz/gsi/articles/TAM-IFMAEdit-112502.pdf
          • “ Equipment Leasing Buyer’s Guide.” BuyerZone.com Web site. http://www.buyerzone.com/finance/equipment-leasing/buyers_guide1.html
          • Redmond, Mary A. “The ‘Gotchas’ of Equipment Leasing.” Institute for Supply Management Web site.
          • http:// www.ism.ws/files/Pubs/Proceedings/DHRedmond.pdf
      • FACILITIES MANAGEMENT
      • Disaster Recovery:
          • ILTA White Paper. “Protect Your Business Against Disruptions and Disasters.” International Legal Technology Association Web site. http:// www.iltanet.org/WhitePaperPDFs/BusinessContinuity.aspx
          • Jones, Virginia A. and Kris E. Keyes. “Emergency Management for Records & Information Programs.” ARMA International Web site. http:// www.arma.org/pdf/articles/EmergencyManagement.pdf
          • Kennedy, Dennis. “The Sky has Fallen! Disaster Recovery.” DennisKennedy.com Web site. http:// www.denniskennedy.com/kennedydisasterrecovery.pdf
          • Poll, Ed. “Disaster Communication: Develop a Plan and Know How to Execute It.” LawBiz Management Company Web site. http://www.lawbiz.com/aba_11-06.html
          • Poll, Ed and Joe Danowsky. “Enlarging the Scope of Disaster Plans.” Accounting and Financial Planning for Law Firms , October 2005.
      • FACILITIES MANAGEMENT
      • Lease Management:
          • “ Leasing Office Space.” Business Owner’s Toolkit Web site. http:// www.toolkit.com/small_business_guide/sbg.aspx?nid =P01_5300
          • Marchand, Celeste. “Negotiating Your Office Lease.” AllLaw.com Web site. http://www.alllaw.com/articles/legal/article3.asp
          • “ Negotiating the Best Office Lease for Your Business.” The New York Times Web site. http://www.nytimes.com/allbusiness/AB12317629_primary.html
          • O’Neil, Dan and Thomas G. McDonald. “Reality Check: Understanding ‘Silent Costs’ In Lease Transactions.” Legal Management , May/June 2008. http://www.alanet.org/publications/issue/mayjun08/BigIdeas.pdf
          • Senterfitt, Diane B. and Joseph Thanhauser. “Behind Every Successful Office Lease Is a Vigilant Lender.” Real Estate Finance Journal , Winter 2000. http://www.akingump.com/docs/publication/357.pdf
      • FACILITIES MANAGEMENT
      • Maintenance:
          • Hoskins, Brent. “The Green Office: Sharing the Eco-Friendly Message.” Office Technology Magazine , January 2008. https://us.riso.com/pls/portal/docs/PAGE/RISO07/EVENTS/IN%20THE%20NEWS/COVER%20STORYJAN%2008.PDF
          • Loper, Rachael and Robert Loper. “How Green Is My Law Firm?” Legal Marketing Association Web site.
          • http://www.legalmarketing.org/about-lma/products-andservices/private/whitepaper-howgreen
          • Pitt, Michael. “The Value of a Good Maintenance Management System.” FM Link Web site. http://www.fmlink.com/ProfResources/Magazines/article.cgi?FM%20World:fmworld1220.html
      • TECHNOLOGY, NETWORKS & SYSTEM MANAGEMENT
      • Help Desk:
          • Adkins, Andrew III. “Outsourcing Showcase: Delegating IT.” Law Technology News Web site. http://www.lawtechnews.com/r5/showkiosk.asp?listing_id=700425
          • Epstein, Jason I. “Ten Legal Issues of Technology Outsourcing.” Baker Donelson Bearman Caldwell & Berkowitz Web site. http:// www.bakerdonelson.com/Content.aspx?NodeID =200&PublicationID=4
          • Locke, Madeline. “Helping Your Help Desk: Seven Considerations to Increase Effectiveness.” TCMnet.com Web site. http://www.tmcnet.com/tmcnet/articles/imi1298.htm
          • Rayhill, C.J. “How to Help the Help Desk: 21st Century Support for IT Pros.” TechNewsWorld Web site. http://www.technewsworld.com/story/62475.html?wlc=1255535879
          • Williams, Adelaine F. “How a Midsize Firm Outsources Its Help Desk.” Law.com Web site. http:// www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id =1202433434065&How_a_Midsize_Firm_Outsources_Its_Help_Desk
      • TECHNOLOGY, NETWORKS & SYSTEM MANAGEMENT
      • Training:
          • Carter Reynolds, Judye. “Defining Success When It Comes to Legal Technology Training Programs.” Legal Tech Newsletter , April 2006. http://esqinc.com/esqfiles/Articles/Judye-LJN-042006.htm?php
          • Hectus, Justin. “Innovative Approaches to Tech Training.” Law.com Web site. http:// www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id =1202434234841&Innovative_Approaches_to_Tech_Training
          • ILTA White Paper. “User Support: Beyond the Classroom.” International Legal Technology Association Web site. http://www.iltanet.org/WhitePaperPDFs/2008UserSupportBeyondtheClassroom.pdf.aspx
          • Mulkeen, William and Charlotte Harris. “Tech Turbulence: Don’t Neglect Training.” Law Technology News Web site. http://www.lawtechnews.com/r5/showkiosk.asp?listing_id=3147815
          • Tincher, Dale H. and Wendy R. Leibowitz. “Tech Training.” North Carolina Bar Association Web site. http://www.ncbar.org/membership/smolo/practiceTips/techTraining.aspx
      • TECHNOLOGY, NETWORKS & SYSTEM MANAGEMENT
      • Network:
          • ILTA White Paper. “Cracking the Code on Security.” International Legal Technology Association Web site. http:// www.iltanet.org/WhitePaperPDFs/Security.aspx
          • Nelson, Sharon D. and John W. Simek. “Building Better Fences.” Legal Management , March/April 2006. http://www.alanet.org/publications/issue/marapr06/BuildingBetterFences.pdf
          • Poll, Ed. “Network Security: An Oxymoron? Preparation Is Pivotal to Ensure Your Firm’s Survival.” Legal Management , May/June 2007. http://www.alanet.org/publications/issue/mayjun07/LawBizCoach.pdf
          • Sanders Reach, Catherine. “The Importance of Having Backups.” ABA Legal Technology Research Center Web site. http:// www.abanet.org/tech/ltrc/publications/backup.html
          • Woo, Kevin. “Data Loss Prevention Systems at Your Firm.” Law.com Legal Technology Web site. http:// www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id =1202433814819&Data_Loss_Prevention_Systems_at_Your_Firm
      • RECORDS MANAGEMENT
      • Data Management:
          • Discovery Services White Paper. “Elements of a Good Document Retention Policy.” LexisNexis Discovery Services Web site. http://www.lexisnexis.com/applieddiscovery/lawlibrary/whitePapers/ADI_WP_ElementsOfAGoodDocRetentionPolicy.pdf
          • ILTA White Paper. “Business Intelligence: Embrace Your Inner Data.” International Legal Technology Association Web site. http://www.iltanet.org/WhitePaperPDFs/BI-Embrace-Your-Inner-Data.aspx
          • Lambert Runge, Luanne. “Spoliation: A Trap for the Unwary.” Gallivan, White & Boyd Web site. http://www.gwblawfirm.com/ap-spoliation-a-trap-for-the-unwary.php
          • McCallister, Lee and Arup Das. “When to Dump Stale Electronic Data.” Law.com Legal Technology Web site. http:// www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id =1202421722369
          • Mullins, Craig S. “Electronic Discovery: It’s Not Just About E-Mail.” FindLaw Web site. http://technology.findlaw.com/articles/01200/010953.html
      • RECORDS MANAGEMENT
      • Document Management:
          • Baltes, Kathryn S. “Records Retention: The Need for a Good Corporate Policy.” FindLaw Web site. http://library.findlaw.com/2003/May/28/132774.html
          • Freedman, Ellen. “Managing the Mountain of Paper: Records Management in the Law Firm.” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/records_management/MANAGING_THE_MOUNTAIN_OF_PAPER.pdf
          • ILTA White Paper. “Convergence of DM and RM: Building a Better Mousetrap.” International Legal Technology Association Web site. http:// www.iltanet.org/WhitePaperPDFs/ConvergenceofDMandRM.aspx
          • Nelson, Sharon D. and John W. Simek. “Law Firm Document Retention Policies.” Sensei Enterprises Web site. http://www.senseient.com/articles/pdf/article23.pdf
          • Rowan, Einar. “Document Management In the Digital Age.” Law.com Web site. http:// www.law.com/jsp/law/LawArticleFriendly.jsp?id =900005539075
      • RECORDS MANAGEMENT
      • Records Management:
          • Esrig, Judith D. “To Protect and Preserve Law Firm Records.” AALL Spectrum , November 2008. http://www.aallnet.org/products/pub_sp0811/pub_sp0811_Records.pdf
          • ILTA White Paper. “Records Management: Protecting Your Clients, Protecting Your Firm.” International Legal Technology Association Web site. http://www.iltanet.org/WhitePaperPDFs/2008RMProtectingYourClientsandFirm.pdf.aspx
          • Mosca, Eric. “Get Attorneys On Board to Manage Records.” Law.com Web site. http:// www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id =1202432451048&src=EMC- Email&et = editorial&bu = Law.com&pt =LAWCOM%20Newswire&cn=NW_20090723&kw=Get%20Attorneys%20on%20Board%20to%20Manage%20Records
          • Nemchek, Lee R. “Records Retention in the Private Legal Environment: Annotated Bibliography and Program Implementation Tools.” Law Library Journal , Winter 2001. http://www.aallnet.org/products/pub_llj_v93n01/2001_01.pdf
          • Washington State Bar Association. “Guide to Best Practices for Client File Retention and Management.” WSBA Web site. http://www.wsba.org/lawyers/services/recordmanagement407.pdf
      • LEADERSHIP AND STRATEGIC PLANNING
      • Integrity:
          • “ Five Standards of Excellence Practiced by Ethical Leaders.” Workforce Online Web site. http://www.workforce.com/section/09/article/23/55/60.html
          • Parvin, Cordell M. “Leadership for the Recession and Beyond.” The Practical Lawyer , October 2009. http://cordellparvin.com/pdf/Oct%2009-Practical%20Success.pdf
          • Paskoff, Stephen M. “A Behavioral Leadership Approach to Workplace Problems.” Workforce Online Web site. http://www.workforce.com/section/03/feature/26/37/42/index.html
          • Richardson, Larry and Susan Raridon Lambreth. “What Does It Take to Develop Effective Law Firm Leaders.” Hildebrandt International Web site. http://www.hildebrandt.com/Hubbard.FileSystem/files/Publication/dbcedcbd-4fc7-4059-ae5e-037cd464eb61/Presentation/PublicationAttachment/1fa451c5-4190-4524-ab6a-0f44c153ef40/LRR%20%20SRL%20-%20LPM%20-%20What%20Does%20It%20Take%20to%20Develop%20Effective_Article_for_Europe.pdf
          • Wesemann, Ed. “Blessed Are the Meek.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =242&tagId=29
      • LEADERSHIP AND STRATEGIC PLANNING
      • Strategic Planning:
          • “ The Challenge of Strategy Implementation: Tools for Turning Your Firm’s Strategic Plan Into Action.” Hildebrandt International Web site. http://www.hildebrandt.com/Publications/Pages/PublicationDetail.aspx?PublicationGuid =176c75b6-eb9e-4680-becd-00d9466b8731
          • Rose, Joel A. “A Four-Step Formula for Strategic Planning.” Joel A. Rose & Associates Web site. http:// www.joelarose.com/articles/strategi.html
          • Wesemann, H. Edward. “The Awful Truth: 10 Facts About Law Firm Strategic Planning (and Why It Often Fails).” Legal Management , March/April 2000.
          • Wesemann, Ed. “Driving Strategy: The Three Keys Leaders Must Know.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =245&tagId=29
          • Wesemann, Ed. “Implementing Strategy.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =108&tagId=29
      • LEADERSHIP AND STRATEGIC PLANNING
      • Leadership:
          • Glover, Albert R. “Enlightened Leadership.” Legal Management , October/November 2006. http://www.alanet.org/publications/issue/octnov06/Glover.pdf
          • Katos, Mike and Craig Runde. “Conflict? Resolution. Conflict Management Remains a Critical Leadership Skill.” Legal Management , May/June 2004.
          • Lawrence, Jeffrey. “Leadership Beyond Lawyers: What Law Firms Need.” Legal Management , December 2008/January 2009. http://www.alanet.org/publications/issue/dec08jan09/LM-Dec08Jan09-F7-Leadership.pdf
          • Maister, David. “The Courage to Manage.” David Maister Web Site. http://davidmaister.com/articles/4/88/
          • Richardson, Douglas B. “Defining Legal Leadership.” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/6655a35c-de79-49e4-a6db-97800cf2afdb_document.pdf
      • LEADERSHIP AND STRATEGIC PLANNING
      • Knowledge Management:
          • Adkins, Andrew Z., III. “Is KM a TKO for Your Firm?” Legal Management , March/April, 2004.
          • Freedman, Ellen. “Knowledge Management: Harnessing a Firm’s Intellectual Capital.” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/technology/KNOWLEDGE_MANAGEMENT.pdf
          • Friedmann, Ron. “Pragmatic Approaches to Knowledge Management.” LLRX [Law Library Resource Xchange] Web site. http:// www.llrx.com/features/pragmatickm.htm
          • Gottschalk, Petter. “A Stages of Growth Model for Knowledge Management Technology in Law Firms.” Journal of Information, Law and Technology , August 2002. http://www2.warwick.ac.uk/fac/soc/law/elj/jilt/2002_2/gottschalk/
          • Poll, Ed. “How to Build a Knowledge Management System: Manage Files Right, Right From the Start.” LawBiz Management Company Web site. http:// www.lawbiz.com/cba_build_knowledge_management.html
      • MARKETING MANAGEMENT
      • Focus:
          • Freedman, Ellen. “Building Your Networking Skills.” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/marketing/BUILDING_YOUR_NETWORKING_SKILLS.pdf
          • Knott, Jeremy. “Why Do So Many Key Client Management Programs Fail?” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =381&tagId=27
          • Maddock, Charles A. “Does Your Law Firm Have a Marketing Culture?” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/f8bc7474-a798-426b-b596-db94c31dd187_document.pdf
          • Ross, Michael C. “Maximizing Existing Client Business.” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/bcd1e6de-8596-46ea-8ba7-3b9e6e092fd1_document.pdf
          • Woods, David W. “Get Your Key Client Program Off to a Flying Start.” Law Marketing Portal Web Site. http:// www.lawmarketing.com/pages/articles.asp?Action = Article&ArticleCategoryID =7&ArticleID=180
      • MARKETING MANAGEMENT
      • Image:
          • Buchdahl, Micah. “Establishing Your Brand In the Law Firm Marketplace.” FindLaw Web site. http://www.lawyermarketing.com/CM/Marketing/Marketing141.asp
          • Freedman, Ellen. “Does Your Firm Have a Brand?” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/marketing/DOES_YOUR_FIRM_HAVE_%20A_BRAND.pdf
          • Gallagher, Anne and Merry Neitlich. “A ‘Brand’-New Approach to Firm Management: Make Your Firm the First Name for Client Service – and Employee Satisfaction.” Legal Management , July/August 2001.
          • Poll, Ed. “Ten Ways Blogs Boost a Law Firm’s Image.” LawBiz Management Company Web site. http://www.lawbiz.com/legaltechnology_11-2006.html
          • Wilber, James. “Branding for Law Firms: What Is It and Can It Create Competitive Advantage?” Altman Weil Web site. http://www.altmanweil.com/dir_docs/resource/1fb38eb7-77fa-4563-be81-bbd28720200e_document.pdf
      • MARKETING MANAGEMENT
      • Knowledge Management:
          • Cavallini, Donna F. and Pacifici, Sabrina I. “Got Competitive Intelligence? Tips, Tools, Techniques for the Savvy Marketer.” LLRX [Law Library Resource Xchange] Web site. http:// www.llrx.com/features/gotci.pdf
          • Pay, Robert and Mary Pasby. “Analyze Your Client Base.” Law Marketing Portal Web site. http:// www.lawmarketing.com/pages/articles.asp?Action = Article&ArticleCategoryID =7&ArticleID=237
          • Platt, Nina. “Change Strategies Are the Key to KM.” LLRX [Law Library Resource Xchange] Web site. http:// www.llrx.com/features/changestrategies.htm
          • Raasch, Janet Ellen. “Market Research Leads to Strategic Plans that Work.” Law Marketing Portal Web site. http:// www.lawmarketing.com/pages/articles.asp?Action = Article&ArticleCategoryID =58&ArticleID=563
          • “ Should Your Law Firm Jump on the BI Bandwagon?” Hildebrandt International Web site. http://www.hildebrandt.com/Publications/Pages/PublicationDetail.aspx?PublicationGuid =02df56c0-eb72-4094-b04a-e1f08c487ff0
      • MARKETING MANAGEMENT
      • Strategic Planning:
          • Callicrate, Maggie. “Setting Your Own Client Service Standards.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =34&tagId=34
          • Fairley, Stephen. “Step by Step Toward Strategic Marketing.” Legal Management , November/December, 2008. http://www.alanet.org/publications/issue/novdec08/LM-NovDec08-F3-StepByStep.pdf
          • Poll, Ed. “From Satisfaction to Partnership: Taking Client Relationships to the Next Level.” Legal Management , November/December 2007. http://www.alanet.org/publications/issue/novdec07/LawBizCoach.pdf
          • Savarino, Julie. “Taking Care of Business (Development): Learn What Business Development Means for Law Firms.” Legal Management , July/August 2001.
          • Wesemann, Ed. “Managing to the Highest Common Denominator.” KermaPartners Web site. http:// www.kermapartners.com/ResourceItem.aspx?id =114&tagId=27
      • E-MAIL MANAGEMENT
      • Strategic Planning:
          • Freedman, Ellen. “Our Love-Hate Relationship with E-Mail.” Freedman Consulting Web site. http://www.pa-lawfirmconsulting.com/pdfs/technology/OUR_LOVE-HATE_RELATIONSHIP_WITIH_EMAIL.pdf
          • ILTA White Paper. “E-Mail Life Cycle Management: Keeping Watch Over the Rising Tide.” International Legal Technology Association Web site. http://www.iltanet.org/MainMenuCategory/Publications/WhitePapersandSurveys/E-Mail-Life-Cycle-Management.aspx
          • Kennedy, Dennis. “The Four-Fold Path to Email Enlightenment.” LLRX [Law Library Resource Xchange] Web site. http:// www.llrx.com/features/emailenlighten.htm
          • Nelson, Sharon D. and John W. Simek. “E-Mail Management: Taming the Hydra.” Sensei Enterprises Web site. http://www.senseient.com/articles/pdf/E-mail%20Management-%20Taming%20the%20Hydra.pdf
          • Tolson, William. “For the Record.” Legal Management , June/July 2009. http://www.alanet.org/publications/issue/junjuly09/LM-JuneJuly09-F4-ForTheRecord.pdf