Results-Based AccountabilityTM
Featuring the Vermont Food System
September 24, 2013
Anne Lezak and Kate Jellema, BBVT
Slid...
1. Welcome! We’ll start at 2 pm.
2. One-way video and
sound
o Speaker volume
o Sound check
3. Two-way chat (typing)
o Prac...
START RECORDING NOW
If it works, the recording will be posted to the
Common Good website.
Results-Based AccountabilityTM
For Vermont Food System and Agriculture Partners
September 24, 2013
Anne Lezak and Kate Jel...
Agenda for Today (2:00-3:30 pm)
• Tech Orientation
• Welcome!
• Results-Based Accountability in a Nutshell
• Next Steps
• ...
Next Steps
• Full-day RBA training for food systems
sector participants:
RBA for VT Food Systems
Monday, Oct. 7, 9:00 – 4:...
What Do I Hope to Accomplish?
7
Provide basic understanding of and appreciation for RBA
 What is Results-Based Accountabi...
What is Results-Based Accountability?
8
• Framework for planning, doing, evaluating
• Process for moving from Talk to Acti...
“My question is: Are we making an impact?
3 kinds of performance measures
RBA
2 kinds of accountability
7 questions from ends to means
2-3-7
Different Levels of Focus =
Different Levels of Accountability
Population Level
Focus – well-being of population: communit...
From Ends to Means
ENDS
MEANS
PopulationPerformance
RESULT
INDICATOR
PERFORMANCE
MEASURE
Customer result = Ends
Service de...
DEFINITIONS
1. How much did we do?
2. How well did we do it?
3. Is anyone better off?
RESULT or OUTCOME
INDICATOR or BENCH...
POPULATION ACCOUNTABILITY EXAMPLES
RESULTS for All People
of a State, County, Community
 Children are Ready for School
 ...
Result:
Adults Lead Healthy and Productive Lives
• Percent of adults who smoke
• Percent of adults who are binge drinkers
...
Result, Indicator, or Performance Measure?
 Vermont Elders are Healthy and Active
 % of elders in Windsor County overwei...
Result: Vermonters Have Access to
Fresh, Nutritious, Affordable Food
• Percent of households that are food insecure
• Perc...
Criteria for Choosing Indicators
Communication Power
•Does the indicator communicate to a broad range of
audiences?
Proxy ...
Population/Community Focus: 7 Questions
1. What are the quality of life conditions we want?
Vermonters have access to fres...
Population/Community Focus:
7 Questions, Cont.
5. Who are the partners?
6. What works to do better?
Committed school team,...
Overweight and Obese Vermonters
From Farm to Plate Strategic Plan (2013)
Food Insecurity and Very Low Food Security in Vermont Households
From Farm to Plate Strategic Plan (2013)
Performance Accountability
Focus - well being of program
participants/service recipients
1. Who are our customers?
2. How can we measure if our customers are better off?
3. How can we measure if we are deliverin...
How much
did we do?
Program Performance Measures
How well
did we do it?
Is anyone
better off?
Quantity Quality
EffectEffor...
Program Performance Measures
How well?
Is anyone better off?
# People served
# Hours of service
# Activities (by type
of a...
Program Performance Measures
Farm to School Institute
How much?
# of participants
# of days of training
# of training modu...
RESULT:
What we want
STRATEGY 1
Who?
What?
For whom?
STRATEGY 2
Who?
What?
For whom?
STRATEGY 3
Who?
What?
For whom?
OTHER...
Partner Partner Partner Partner Partner Partner
What can WE do collectively?
END
Condition of well being
for community
Wha...
RBA helps us ask:
1. What investments should we make in time, staff,
resources?
2. How can we know if those investments ar...
Summary: Key Features of RBA
2 Levels of Accountability (focus)
7 Questions from ENDS (want) to MEANS (do)
3 Performance M...
Acknowledgements & Resources
Fiscal Policy Studies Institute
www.resultsaccountability.com
www.raguide.org
Trying Hard Is ...
Next Steps
• Full-day RBA training for food systems sector
participants:
RBA for VT Food Systems
Monday, Oct. 7, 9:00 – 4:...
Your Questions?
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Results Based Accountability for Food Sector

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Results-Based Accountability ™ is a performance management framework outlined by performance outcomes specialist Mark Friedman in “Trying Hard is Not Good Enough.” More than 600 of Vermont’s nonprofit and state government leaders have been trained to use RBA to answer these critical performance questions: How much are we doing? How well are we doing it? Is anyone better off? Learn how to promote the “culture of accountability” within your business, organization or coalition. Benchmarks for a Better Vermont offers this 90-minute RBA overview/refresher using examples from Vermont’s farm and food systems sector.

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  • This isn’t the ONLY way, but we’ve found it to be the best way for these reasons. Goal = common approach among all of us, and this does that VERY well. So that’s why we’re talking about RBA. (not because I work for RBA)Starting point with this work = ENDS (we need a common approach) and RBA = MEANS.ENDS first, then MEANS – emphasize this more, we talk about what we DO or our inputs, but it’s really about the ENDS, we should always start there! (And that’s the conversation boards, staff, RD people need to be having always, starting with ENDS)
  • Results Based Accountability for Food Sector

    1. 1. Results-Based AccountabilityTM Featuring the Vermont Food System September 24, 2013 Anne Lezak and Kate Jellema, BBVT Slides adapted from Amy Carmola-Hauf, United Way of Chittenden County and Mark Friedman, Fiscal Policy Studies Institute
    2. 2. 1. Welcome! We’ll start at 2 pm. 2. One-way video and sound o Speaker volume o Sound check 3. Two-way chat (typing) o Practice typing your name and organization in the chat box. 4. What if you lose the connection? o Try again
    3. 3. START RECORDING NOW If it works, the recording will be posted to the Common Good website.
    4. 4. Results-Based AccountabilityTM For Vermont Food System and Agriculture Partners September 24, 2013 Anne Lezak and Kate Jellema, BBVT Slides adapted from Amy Carmola-Hauf, United Way of Chittenden County and Mark Friedman, Fiscal Policy Studies Institute
    5. 5. Agenda for Today (2:00-3:30 pm) • Tech Orientation • Welcome! • Results-Based Accountability in a Nutshell • Next Steps • Questions
    6. 6. Next Steps • Full-day RBA training for food systems sector participants: RBA for VT Food Systems Monday, Oct. 7, 9:00 – 4:00 VT Technical College, Randolph For more info, visit: http://bit.ly/RBA4Food • Customized training, Coaching and TA Contact bbvt@marlboro.edu
    7. 7. What Do I Hope to Accomplish? 7 Provide basic understanding of and appreciation for RBA  What is Results-Based Accountability?  What are the two levels of accountability and why do they matter?  How can RBA help us better plan, communicate, and maximize limited resources?  How can RBA contribute to our increasing our effectiveness? Pique your interest – RBA might be for us! Kate will answer: Where do we learn more?
    8. 8. What is Results-Based Accountability? 8 • Framework for planning, doing, evaluating • Process for moving from Talk to Action • Cycle for continuous improvement • Tool for communicating
    9. 9. “My question is: Are we making an impact?
    10. 10. 3 kinds of performance measures RBA 2 kinds of accountability 7 questions from ends to means 2-3-7
    11. 11. Different Levels of Focus = Different Levels of Accountability Population Level Focus – well-being of population: community, state, nation Performance Level Focus – well-being of program participants/service recipients
    12. 12. From Ends to Means ENDS MEANS PopulationPerformance RESULT INDICATOR PERFORMANCE MEASURE Customer result = Ends Service delivery = Means
    13. 13. DEFINITIONS 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? RESULT or OUTCOME INDICATOR or BENCHMARK PERFORMANCE MEASURE A condition of well-being for children, adults, families or communities. A measure which helps quantify the achievement of a result. A measure of how well a program, agency or service system is working. Three types: PopulationPerformancePopulationPerformance = Customer Results
    14. 14. POPULATION ACCOUNTABILITY EXAMPLES RESULTS for All People of a State, County, Community  Children are Ready for School  Adults Lead Healthy and Productive Lives  Vermonters Have Access to Fresh, Nutritious, Affordable Food  Vermonters Benefit from a Thriving, Sustainable Farm Economy
    15. 15. Result: Adults Lead Healthy and Productive Lives • Percent of adults who smoke • Percent of adults who are binge drinkers • Percent of adults above poverty level • Rate of adult employment Can you think of another indicator? INDICATORS
    16. 16. Result, Indicator, or Performance Measure?  Vermont Elders are Healthy and Active  % of elders in Windsor County overweight or obese  % of a Senior Center’s clients eating more fresh fruits & vegetables at Center lunches A. % of Vermont restaurant jobs that pay livable wages B. People working in Vermont’s food systems businesses have jobs with livable wages C. % of job training program graduates who find restaurant work are paid livable wages
    17. 17. Result: Vermonters Have Access to Fresh, Nutritious, Affordable Food • Percent of households that are food insecure • Percent of food that food shelf clients receive comprised of fresh fruit and vegetables • Percent of children enrolled in schools with Farm-to- School programs • Rate of eligible households using EBT cards or Farm to Family cards at Farmers Markets INDICATORS
    18. 18. Criteria for Choosing Indicators Communication Power •Does the indicator communicate to a broad range of audiences? Proxy Power •Does the indicator say something of central importance? Data Power •Are there quality data available on a timely basis?
    19. 19. Population/Community Focus: 7 Questions 1. What are the quality of life conditions we want? Vermonters have access to fresh, nutritious, affordable food 2. How will we recognize it? Children eat fresh, nutritious food in school lunches 3. How can we measure those conditions? Percent of children in schools with Farm to School programs 4. How are we doing now? Baseline and story behind the baseline
    20. 20. Population/Community Focus: 7 Questions, Cont. 5. Who are the partners? 6. What works to do better? Committed school team, training, mentoring, planning time and resources, food preparation guidance, lesson plans, partnering with farms and distribution networks 7. What do we propose to do? Vermont Farm to School Institute- 10 schools, June, 2013
    21. 21. Overweight and Obese Vermonters From Farm to Plate Strategic Plan (2013)
    22. 22. Food Insecurity and Very Low Food Security in Vermont Households From Farm to Plate Strategic Plan (2013)
    23. 23. Performance Accountability Focus - well being of program participants/service recipients
    24. 24. 1. Who are our customers? 2. How can we measure if our customers are better off? 3. How can we measure if we are delivering services well? Quality 4. How are we doing on the most important of these measures? Effect 5. Who are the partners that have a role to play in doing better? 6. What works to do better, including no-cost and low- cost ideas? 7. What do we propose to do?
    25. 25. How much did we do? Program Performance Measures How well did we do it? Is anyone better off? Quantity Quality EffectEffort # %
    26. 26. Program Performance Measures How well? Is anyone better off? # People served # Hours of service # Activities (by type of activity) Participant satisfaction Use of best practice Staff qualifications/trainin g Change in skills, knowledge, attitude, behavior, circumstance, well being Possible sources: program records, participant survey, external data How much?
    27. 27. Program Performance Measures Farm to School Institute How much? # of participants # of days of training # of training modules How well? % training curriculum based on recognized best practices for farm to school programs % school teams representing all priority partners % participants satisfied with trainers and quality of training Is anyone better off? % trained teams launching Farm to School Programs in new schools % increase in children in schools with Farm to School Programs
    28. 28. RESULT: What we want STRATEGY 1 Who? What? For whom? STRATEGY 2 Who? What? For whom? STRATEGY 3 Who? What? For whom? OTHER INFLUENCES Indicator: • How we measure it • Baseline & trend data Performance Measures: • How much? • How well? • Anyone better off? Performance Measures: • How much? • How well? • Anyone better off? Performance Measures: • How much? • How well? • Anyone better off?
    29. 29. Partner Partner Partner Partner Partner Partner What can WE do collectively? END Condition of well being for community What will it take? Who are the partners with a role to play?
    30. 30. RBA helps us ask: 1. What investments should we make in time, staff, resources? 2. How can we know if those investments are a making a difference? 3. How can we work together with partners to achieve collective impact?
    31. 31. Summary: Key Features of RBA 2 Levels of Accountability (focus) 7 Questions from ENDS (want) to MEANS (do) 3 Performance Measurement Questions
    32. 32. Acknowledgements & Resources Fiscal Policy Studies Institute www.resultsaccountability.com www.raguide.org Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities, Mark Friedman Amy Carmola, Ph.D. Director, Community Impact & Volunteer Mobilization United Way of Chittenden County For more information, see bbvt.marlboro.edu or contact Anne Lezak at alezak@gradschool.marlboro.edu
    33. 33. Next Steps • Full-day RBA training for food systems sector participants: RBA for VT Food Systems Monday, Oct. 7, 9:00 – 4:00 VT Technical College, Randolph For more info, visit: http://bit.ly/RBA4Food • Customized training, Coaching and TA Contact bbvt@marlboro.edu • RBA Showcase on October 16 in Barre! Contact bbvt@marlboro.edu
    34. 34. Your Questions?
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