Nonverbal Business Communication
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Nonverbal Business Communication

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Regardless of the industry in which you work, there is likely some aspect of communication involved. This presentation provides an overview of nonverbal communication in the business environment. ...

Regardless of the industry in which you work, there is likely some aspect of communication involved. This presentation provides an overview of nonverbal communication in the business environment. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/hEn0A

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Nonverbal Business Communication Nonverbal Business Communication Presentation Transcript

  • NON-VERBAL BUSINESSCOMMUNICATIONFebruary 2013
  • 2AGENDA- Importance of Non-Verbal Communication- Physical Aspects- Audio Considerations- Common Examples- Active Listening- Review
  • 3IMPORTANCENON-VERBAL COMMUNIATION
  • 4IMPORTANCE-  75%+ of all communication is non-verbal-  Takes 2 people to communicate: one to express, other to perceive-  Actions speak louder than words
  • 5PHYSICAL ASPECTSNON-VERBAL COMMUNIATION
  • 6PHYSICAL ASPECTS1.  ‘Personal Curbside Appeal’2.  Firm Handshake3.  Maintain Eye Contact4.  Watch Facial Expressions5. Stand Up, Walk in Presentation6. Natural Arm + Hand Movements7. Maintain Appropriate Space8. Upright Posture
  • 7‘PERSONAL CURBSIDE APPEAL’-  Neat + tidy-  Dress like they look
  • 8HANDSHAKE-  Firm, but easy grip-  Don’t let this happen to you: -  Limp hand -  Too tight -  Twisting wrist-  Practice!
  • 9EYE CONTACT-  Direct eye contact-  Options when presenting -  (1) Scan audience -  (2) Focus on particular audience areas -  (3) Look at individuals, 4-5 sec
  • 10FACIAL EXPRESSIONSAnger Fear Disgust Surprise Happiness-  Lower -  Round eyes -  Wrinkled nose -  Raised -  Round eyes eyebrow eyebrows -  Open mouth -  Lowered -  Smile, raised-  Stare eyelids -  Wide eyes cheeks intensely -  Open mouth
  • 11MOVEMENT-  Eyes are drawn to movement -  Think: TV-  Don’t stand in one place
  • 12ARM + HAND MOVEMENTS-  Be natural-  Crossed arms = closed off-  Avoid excessive gestures
  • 13SPACE-  Typically dictated by culture-  Being too close could be viewed as aggressive-  Intimate: 0 – 18 inches-  Personal: 18 inches – 4 feet-  Social: 4 feel – 12 feet-  Public: 12 feet+
  • 14POSTURE-  Openness, confidence: -  Open hands -  Leaning forward -  Standing straight-  Indifference, closed off: -  Legs crossed -  Yawning -  Fidgeting
  • 15AUDIO CONSIDERATIONSNON-VERBAL COMMUNIATION
  • 16AUDIO CONSIDERATIONS1.  Projection = Confidence2.  Maintain Tone, Limit Extraneous Sounds3.  Speak Slowly
  • 17VOLUME-  Projection = confidence-  Adjust volume accordingly
  • 18TONES + SOUNDS-  Showing frustration-  Sighing
  • 19SPEED-  Slow down-  Faster speed typically signifies nervousness-  Have room for pauses, silence
  • 20COMMON EXAMPLESNON-VERBAL COMMUNIATION
  • 21DEFENSIVE-  Small gestures, close to the body-  Minimal facial expressions-  Physically turned away from speaker-  Crossed arms-  Little eye contact or downcast
  • 22DISENGAGED-  Heads are down-  Glazed eyes or looking away-  Fidgeting-  Writing or doodling-  Slumped in chair
  • 23REFLECTION-  Eyes look away and then recontact when answering-  Hand to cheek-  Head tilted with eyes looking up
  • 24LYING-  No eye contact or rapid eye movements-  Hand/fingers in front of mouth when speaking-  Physically turned away from speaker-  Increased breathing rate-  Complexion changes (red in face/neck)-  Sweating-  Voice changes i.e. pitch, stammering, throat clearing
  • 25ACTIVE LISTENINGNON-VERBAL COMMUNIATION
  • 26ACTIVE LISTENING1.  Pay Attention2.  Show That You’re Listening3.  Provide Feedback4.  Defer Judgment
  • 27PAY ATTENTION-  Look at speaker-  Don’t mentally prepare rebuttal-  Pick up on speaker’s body language
  • 28SHOW THAT YOU’RE LISTENING-  Nod occasionally-  Verbal acknowledgements-  Smile-  Open posture
  • 29PROVIDE FEEDBACK-  Questions for clarifications-  Summarize points back to speaker
  • 30DEFER JUDGMENT-  Let speaker finish point-  Don’t interrupt with counter arguments
  • 31RECAPNON-VERBAL COMMUNIATION
  • 32NON-VERBAL COMMUNICATION BEST PRACTICESImportance Audio Considerations 1.  75% of Communication is Non-Verbal 1.  Projection = Confidence 2.  Maintain Tone, Limit Extraneous SoundsPhysical Aspects 3.  Speak Slowly 1.  ‘Personal Curbside Appeal’ 2.  Firm Handshake Active Listening 3.  Maintain Eye Contact 1.  Pay Attention 4.  Watch Facial Expressions 2.  Show That You’re Listening 5.  Stand Up, Walk in Presentation 3.  Provide Feedback 6.  Natural Arm + Hand Movements 4.  Defer Judgment 7.  Maintain Appropriate Space 8.  Upright Posture
  • 33REMEMBER: PRACTICES MAKES PERFECT!-  10,000 hour rule
  • 34SOURCES-  Active Listening – Hear What People are Really Saying: http://www.mindtools.com/CommSkll/ActiveListening.htm-  Body Language – Understanding Non-Verbal Communication: http://www.mindtools.com/pages/article/Body_Language.htm-  Nonverbal Communication: http://www.slideshare.net/akashabsl/non-verbala-  Secrets of Nonverbal Communication: http://www.forbes.com/2009/11/11/body-language-nonverbal- leadership-careers-communication.html-  Techniques for Improving Your Nonverbal Communication Skills in the Workplace: http://smallbusiness.chron.com/techniques-improving-nonverbal- communication-skills-workplace-21411.html
  • 20LIKE WHAT YOU SEE? WANT TO SEE MORE?Visit our sponsors at Levelwing.comAt Levelwing, we specialize in interpreting data and providing you with applications (and not justgraphs) that can impact your MARKETING, MERCHANDISING, INVENTORY or even TALENTRECRUITMENT. We help companies utilize data to OPERATE WITH GREATER CLARITY +PROFITABILITY.Bottom line, we move your business forward by helping you make sense of your data so thatyou can ACHIEVE WHAT COULD BE.For additional information, please contact:STEVE PARKER, JR.Co-Founder & Managing Partnersteve@levelwing.com1 + 843.631.4587