Communications Manager American University // Communication & Social Change // January 27, 2009 Building and Sustaining Online Buzz

How To Scale What You Already Know and Do Friends, Families, Colleagues You Your COMM 567 Team Target Audience(s)

Big Picture

Big Picture

What My Company Does (and So Should/Can You) ANALYZE – Providing Intelligence Audits, Reporting, Analysis and Metrics Wikipedia Monitoring and Management PROTECT – Helping Defend Your Issue Monitoring and Reputation Management Analysis, Assessment and Strategic Response PROMOTE – Moving Information Digital Public Relations Social Media Engagement Search Engine Consulting and Optimization Grassroots Messaging

ANALYZE – Providing Intelligence

Audits, Reporting, Analysis and Metrics

Wikipedia Monitoring and Management

PROTECT – Helping Defend Your Issue

Monitoring and Reputation Management

Analysis, Assessment and Strategic Response

PROMOTE – Moving Information

Digital Public Relations

Social Media Engagement

Search Engine Consulting and Optimization

Grassroots Messaging

What is Social Media? (The “Duh” Question) Social media is a natural and logical extension of our nature as human beings to want to connect, share, learn and participate with one another Just like in real life , traits like… … authenticity, exclusivity and insight are valued … randomness and humor are enjoyed … “ heavily lifts” are respected (i.e., ‘how’d they do that?’)

Social media is a natural and logical extension of our nature as human beings to want to connect, share, learn and participate with one another

Just like in real life , traits like…

… authenticity, exclusivity and insight are valued

… randomness and humor are enjoyed

… “ heavily lifts” are respected (i.e., ‘how’d they do that?’)

What are you asking of your target audience(s)? What are you offering in return? You Need to Be Able to Answer These Two Questions

What are you asking of your target audience(s)?

What are you offering in return?

There are over 10 hours of video uploaded to YouTube every minute In a competitive, attention-based economy like the web, breaking through the noise is a challenge Include a call to action or reason to pass on Answer the “what’s in it for me” proposition Optimize the channel Execute killer creative Not All Videos are Capable of “Going Viral”

There are over 10 hours of video uploaded to YouTube every minute

In a competitive, attention-based economy like the web, breaking through the noise is a challenge

Include a call to action or reason to pass on

Answer the “what’s in it for me” proposition

Optimize the channel

Execute killer creative

Be Aware of the Options, but Don’t Over-Commit http://theconversationprism.com/

Why Social Media?

Why Social Media?

Why Social Media is a Must: In General, for Business and Life Lowers the transaction costs for individuals to organize, connect and discover Corrects the asymmetry of information that often exists between brands, politicians, educators, consumers, students and constituents Online tools are, at their core, simple and effective ; they help actualize things offline in a faster, more stream-lined way The online space allows for social capital, links, resources and information to be exchanged, stored and referenced ad infinitum Supports and amplifies your offline efforts

Lowers the transaction costs for individuals to organize, connect and discover

Corrects the asymmetry of information that often exists between brands, politicians, educators, consumers, students and constituents

Online tools are, at their core, simple and effective ; they help actualize things offline in a faster, more stream-lined way

The online space allows for social capital, links, resources and information to be exchanged, stored and referenced ad infinitum

Supports and amplifies your offline efforts

Why Social Media is a Must: Specifically, Your Campaign Talk to them on their turf, in their terms. College students have an unparalleled level of interest in, access to and participation with social/digital media. Make your lives easier. Efficient way for you to store data and collaborate with your team.

Talk to them on their turf, in their terms. College students have an unparalleled level of interest in, access to and participation with social/digital media.

Make your lives easier. Efficient way for you to store data and collaborate with your team.

Time to Get Moving

Time to

Get Moving

The 6 Steps to Planning and Executing a Digital Campaign Set goals Establish team roles Brand and integrate campaign elements Scope, research, understand task at hand Evaluate and select platforms Document everything

Set goals

Establish team roles

Brand and integrate campaign elements

Scope, research, understand task at hand

Evaluate and select platforms

Document everything

#1 – What Does a Win Look Like? Basic metrics Video views, comments and subscriptions Facebook fans, Wall posts Visitors and link-backs to your site and/or blog Blog and Twitter buzz – quantity and impressions Tonal reaction (positive/negative) Benchmark reports (beginning/end; weekly/monthly) Campaign-dependent metrics Units sold Actions taken Voters, constituents, consumers, students or decision makers influenced Lasting, Google-able resources Launching point for future efforts

Basic metrics

Video views, comments and subscriptions

Facebook fans, Wall posts

Visitors and link-backs to your site and/or blog

Blog and Twitter buzz – quantity and impressions

Tonal reaction (positive/negative)

Benchmark reports (beginning/end; weekly/monthly)

Campaign-dependent metrics

Units sold

Actions taken

Voters, constituents, consumers, students or decision makers influenced

Lasting, Google-able resources

Launching point for future efforts

sitemeter.com (some bloggers display this on their sites) google.com/analytics (set this up if you are running a site) compete.com (compare and evaluate web traffic) google.com) (check link backs by searching “link:URL”) siteexplorer.search.yahoo.com (check links, explore pages linking) #1 – Quantitative Tools to Gauge Success

sitemeter.com

(some bloggers display this on their sites)

google.com/analytics

(set this up if you are running a site)

compete.com

(compare and evaluate web traffic)

google.com)

(check link backs by searching “link:URL”)

siteexplorer.search.yahoo.com

(check links, explore pages linking)

#2 – Establish Team Roles Recommended roles Community Manager : Communicates on behalf of the campaign, under their own name, everywhere online Profile Manager : Populates profiles with content; maintains and interacts continuously Brand Manager : Ensures that message and aesthetics are consistent across entire campaign (on and offline) Analyst : Tracks, records and reports on campaign successes; helps recalibrate where needed

Recommended roles

Community Manager : Communicates on behalf of the campaign, under their own name, everywhere online

Profile Manager : Populates profiles with content; maintains and interacts continuously

Brand Manager : Ensures that message and aesthetics are consistent across entire campaign (on and offline)

Analyst : Tracks, records and reports on campaign successes; helps recalibrate where needed

#3 – Brand and Integrate On/Offline Efforts Brand Name the effort (use 1 to 4 words; consider fitting acronym); register for all online accounts under this Develop a logo Decide on a color palate/style guide Write a mission statement and tagline Integrate Store everything in the “cloud” (wiki, Google docs, Basecamp) Connect what you are doing offline, online (and vice-versa) Lean on digital and social technologies to help you disseminate your message and connect with stakeholders

Brand

Name the effort (use 1 to 4 words; consider fitting acronym); register for all online accounts under this

Develop a logo

Decide on a color palate/style guide

Write a mission statement and tagline

Integrate

Store everything in the “cloud” (wiki, Google docs, Basecamp)

Connect what you are doing offline, online (and vice-versa)

Lean on digital and social technologies to help you disseminate your message and connect with stakeholders

#4 – Scope, Research, Understand Scope the terms, issues and individuals you want to learn more about, engage and inform Research the issues/people you are targeting Google news and Google blog search Technorati blog search Live Journal (tend to be most personal) MySpace (blog posts can be similar to LJ) Understand the people you want to reach Message analysis (what resonates?) Look at “About” pages and bios Prepare to reach out over email, Facebook and/or Twitter

Scope the terms, issues and individuals you want to learn more about, engage and inform

Research the issues/people you are targeting

Google news and Google blog search

Technorati blog search

Live Journal (tend to be most personal)

MySpace (blog posts can be similar to LJ)

Understand the people you want to reach

Message analysis (what resonates?)

Look at “About” pages and bios

Prepare to reach out over email, Facebook and/or Twitter

#5 – Evaluate and Select Platforms Suggested Options for Video YouTube: Universal choice Vimeo: Aesthetically awesome Viddler: Interaction through in-line comments Qik: Real-time streaming for live reporting Key Platforms Blog WordPress, over Blogger, over Typepad Consider guest-posting on other blogs Facebook Twitter

Suggested Options for Video

YouTube: Universal choice

Vimeo: Aesthetically awesome

Viddler: Interaction through in-line comments

Qik: Real-time streaming for live reporting

Key Platforms

Blog

WordPress, over Blogger, over Typepad

Consider guest-posting on other blogs

Facebook

Twitter

#5 – Evaluate and Select Platforms (cont’d) Visual Flickr (store photos, logos, sketches) Also Consider MySpace: If you think it makes sense Microsite: Can customize WordPress as well Utterli: For capturing and publishing audio Friendfeed: Get all of your profiles into one place Digg and Stumbleupon: To get your content circulated Online Resources Campus website(s) (look to feature) Wikipedia (and other wikis) Related cause sites (look to partner)

Visual

Flickr (store photos, logos, sketches)

Also Consider

MySpace: If you think it makes sense

Microsite: Can customize WordPress as well

Utterli: For capturing and publishing audio

Friendfeed: Get all of your profiles into one place

Digg and Stumbleupon: To get your content circulated

Online Resources

Campus website(s) (look to feature)

Wikipedia (and other wikis)

Related cause sites (look to partner)

#6 – Document Everything You Do There are two stories at play here – find a way to tell both The one that you are working to articulate through the campaign itself The one that is the ‘behind-the-scenes’ / ‘making-of’ experience

There are two stories at play here – find a way to tell both

The one that you are working to articulate through the campaign itself

The one that is the ‘behind-the-scenes’ / ‘making-of’ experience

Nine Buzz-Bui lding Tactics

Nine

Buzz-Bui lding Tactics

Direct engagement with bloggers can… Produce valuable allies Promote stories within targeted communities Springboard those stories to broader media attention Build awareness among influentials Direct engagement can also be done with other online influencers Twitter users and power users on key platforms (e.g., YouTube, digg  subscribe, circulate) Facebook and Message Board administrators Outreach Tactic: Engaging Bloggers to Build Base, Buzz

Direct engagement with bloggers can…

Produce valuable allies

Promote stories within targeted communities

Springboard those stories to broader media attention

Build awareness among influentials

Direct engagement can also be done with other online influencers

Twitter users and power users on key platforms (e.g., YouTube, digg  subscribe, circulate)

Facebook and Message Board administrators

Engage the engaged Politically active Feminist and female bloggers Current AU students Introduce your issue to new, but potentially interested audiences Provide unique insights Make it relevant for them Build meaningful relationships with those you encounter – it’s a small world Outreach Tactics (cont’d)

Engage the engaged

Politically active

Feminist and female bloggers

Current AU students

Introduce your issue to new, but potentially interested audiences

Provide unique insights

Make it relevant for them

Build meaningful relationships with those you encounter – it’s a small world

Tweet – The result of posting to Twitter; aim to have at least 2 – 5 per day Followers – People on Twitter who have “friended” you; make sure that you have a balanced follower/following ratio Following – People on Twitter who you find interesting and want to receive updates from Search – Using http:// search.twitter.com / allows you to discover conversations and outreach opportunities Twitterverse – Akin to the Blogosphere, but for Twitter @ Message – A response or a message to a specific handle. When used at the beginning, it can be found under the replies tab (a sort of public “inbox”) Hashtag – The # sign is used to denote a major topic (like tagging/categorizing on a blog); great for acute events like conferences, movies, launches and sales/promotions DM – Direct Message, can send only to those following you (goes into your private Direct Message “inbox”) Twitter Tactics: Twitter Tools and Lingo

Tweet – The result of posting to Twitter; aim to have at least 2 – 5 per day

Followers – People on Twitter who have “friended” you; make sure that you have a balanced follower/following ratio

Following – People on Twitter who you find interesting and want to receive updates from

Search – Using http:// search.twitter.com / allows you to discover conversations and outreach opportunities

Twitterverse – Akin to the Blogosphere, but for Twitter

@ Message – A response or a message to a specific handle. When used at the beginning, it can be found under the replies tab (a sort of public “inbox”)

Hashtag – The # sign is used to denote a major topic (like tagging/categorizing on a blog); great for acute events like conferences, movies, launches and sales/promotions

DM – Direct Message, can send only to those following you (goes into your private Direct Message “inbox”)

See what others are using Ask around Be prepared to start your own movement Twitter Tactic: Start a Hashtag Movement

See what others are using

Ask around

Be prepared to start your own movement

Optimization Tactic: Setting-Up Profiles, Creating Content Descriptive title Tag, tag, tag, tag Use keywords in titles Don’t forget to set the Categories, Date and Location. Allow embedding! Similar tactics apply to blog posts, Flickr photos, etc.

Brand Tactic: Managing & Monitoring Your Brand Set up “Google Alerts” for: The brand you establish Related key words and concepts Consider using a dashboard like Netvibes to stay organized Check and register appropriate profile pages via User Name Check ( http://www.usernamecheck.com/ )

Set up “Google Alerts” for:

The brand you establish

Related key words and concepts

Consider using a dashboard like Netvibes to stay organized

Check and register appropriate profile pages via User Name Check ( http://www.usernamecheck.com/ )

http://www.wethecitizens.com/ http://my.barackobama.com Community Management Tactic: Display Impact http://rnc08.c-span.org (also: ‘dnc08’ and ‘debatehub’)

Advertising Tactic: Nano & Microtarget on Facebook http://www.facebook.com/advertising/ http://lesliebradshaw.com/?p=179

Design and Development Tactic: Crowdsource http://www.crowdspring.com/ http://www.geniusrocket.com/ http://www.appsfordemocracy.org/ http://www.istrategylabs.com/

New Media Strategies, Inc. Web: www.newmediastrategies.net Address: 1100 Wilson Blvd Suite 1400 Arlington, VA 22209 Leslie A. Bradshaw Blog: www.lesliebradshaw.com Twitter: www.twitter.com/leslieann44 Email: [email_address] Phone: 703.253.0050 x 187

Leslie A. Bradshaw

Blog: www.lesliebradshaw.com

Twitter: www.twitter.com/leslieann44

Email: [email_address] Phone: 703.253.0050 x 187