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    1 18 1 18 Presentation Transcript

    • Class 18
        • a. receptionist -
        • b. employee -
        • c. confirmation # -
        • d. reservation -
        • e. wardrobe -
        • f. madam -
        • g. mini-bar -
        • h. next to -
        • i. across from -
        • j. leather -
        • k. nylon -
        • l. fitness center -
        • m. sauna -
        • n. translation -
        • o. conference -
        • p. arrange -
        • q. cable TV -
        • r. cinema -
        • s. sirloin steak -
        • t. sesame -
        • u. leave -
        • v. forget -
        • a. receptionist - 接待員
        • b. employee - 僱員
        • c. confirmation # - 訂房號碼
        • d. reservation - 預訂
        • e. wardrobe - 衣櫃
        • f. madam - 主席
        • g. mini-bar - 迷你酒吧
        • h. next to - 旁邊
        • i. across from - 對面
        • j. leather - 皮革
        • k. nylon - 尼龍
        • l. fitness center - 健身中心
        • m. sauna - 桑拿
        • n. translation - 翻譯
        • o. conference - 會議
        • p. arrange - 安排
        • q. cable TV - 有線電視
        • r. cinema - 電影院
        • s. sirloin steak - 沙朗牛排
        • t. sesame - 芝麻
        • u. leave - 離開
        • v. forget - 忘記
      • Q. 有遊湖巴士的時刻表嗎 ?
      • A. 請稍候,待會拿給您。
      • Q:
      • A:
      • Q. 有日月潭地圖嗎 ?
      • A. 請稍候,待會拿給您。
      • Q:
      • A:
      • Q. 有遊湖巴士的時刻表嗎 ?
      • A. 請稍候,待會拿給您。
      • Q: Do you have a copy of the bus schedule?
      • A: Please wait a moment, and I'll get one for you.
      • Q. 有日月潭地圖嗎 ?
      • A. 請稍候,待會拿給您。
      • Q: Do you have any maps of the lake?
      • A: Please wait a moment, and I'll get one for you.
      • Q. 有遊湖巴士的時刻表嗎 ?
      • A. 請稍候,待會拿給您。
      • Q: Do you have a copy of the bus schedule?
      • A: Please wait a moment, and I'll get one for you.
      • Q. 有日月潭地圖嗎 ?
      • A. 請稍候,待會拿給您。
      • Q: Do you have any maps of the lake?
      • A: Please wait a moment, and I'll get one for you.
    •  
    • razor tiramisu a quarter past ten swimming cap plant ATM elevator exercise equipment Philippines shampoo clock radio reception desk Singapore duvet
    • Some good responses to complaints   I’ll see to that right away ma’am (sir).  I’ll correct the situation immediately, sir.  I’m so sorry sir; that should never have happened.  I’ll take care of that right away sir.  I’ll see to it immediately.  I’ll see what I can do about it and get back to you.
      • What would you say in the following situations?
      • The guest doesn’t want to wear a swimming cap.
      • The bed sheets are dirty.
      • The guest wants to wear their slippers outside.
      • The guest wants to check in early.
      • There isn’t enough hot water.
      • There’s no bulb in the bedside lamp.
      • The guest wants to check out late boat tour.
    • Here are some words you might hear today: brandy - 白蘭地 酒 gin - 杜松子酒 vodka - 伏特加酒 rum - 蘭姆酒 martini - 馬丁尼 draft / draught beer - 生啤酒 tonic water - 開胃水 mineral water - 礦泉水 charge it - 索價 method - 方法 non-alcoholic - 非酒精 sherry - 雪利酒 cocktails - 雞尾酒 dry - 不甜的 , 無果味的
      • Listen to guests complaining and match the guest with the problem.
      • Student A: p. 88 Student B: p. 94
      • Try the next exercise on the same pages
        • -------------
      • Page 40 - 9.3 Listen to the conversations and write down the orders.
      • Page 40, 41 - add the correct phrases to 9.3
      • Work together on the worksheet
      • bill [ bɪl ] bell [ bɛl ]
      • map [ mæp ] mop [ mɑp ]
      • lock [ lɑk ] luck [ vɛst ]
      • best [ bɛst ]   vest []
      • shell [ ʃɛl ] sell [s ɛl ]
      A B
    • Unique New York unique New York You know you need unique New York.  Does the rapid rabid rabbit wrap it? I am the most pleasant pheasant plucker who ever plucked a pheasant.