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1 18 1 18 Presentation Transcript

  • Class 18
      • a. receptionist -
      • b. employee -
      • c. confirmation # -
      • d. reservation -
      • e. wardrobe -
      • f. madam -
      • g. mini-bar -
      • h. next to -
      • i. across from -
      • j. leather -
      • k. nylon -
      • l. fitness center -
      • m. sauna -
      • n. translation -
      • o. conference -
      • p. arrange -
      • q. cable TV -
      • r. cinema -
      • s. sirloin steak -
      • t. sesame -
      • u. leave -
      • v. forget -
      • a. receptionist - 接待員
      • b. employee - 僱員
      • c. confirmation # - 訂房號碼
      • d. reservation - 預訂
      • e. wardrobe - 衣櫃
      • f. madam - 主席
      • g. mini-bar - 迷你酒吧
      • h. next to - 旁邊
      • i. across from - 對面
      • j. leather - 皮革
      • k. nylon - 尼龍
      • l. fitness center - 健身中心
      • m. sauna - 桑拿
      • n. translation - 翻譯
      • o. conference - 會議
      • p. arrange - 安排
      • q. cable TV - 有線電視
      • r. cinema - 電影院
      • s. sirloin steak - 沙朗牛排
      • t. sesame - 芝麻
      • u. leave - 離開
      • v. forget - 忘記
    • Q. 有遊湖巴士的時刻表嗎 ?
    • A. 請稍候,待會拿給您。
    • Q:
    • A:
    • Q. 有日月潭地圖嗎 ?
    • A. 請稍候,待會拿給您。
    • Q:
    • A:
    • Q. 有遊湖巴士的時刻表嗎 ?
    • A. 請稍候,待會拿給您。
    • Q: Do you have a copy of the bus schedule?
    • A: Please wait a moment, and I'll get one for you.
    • Q. 有日月潭地圖嗎 ?
    • A. 請稍候,待會拿給您。
    • Q: Do you have any maps of the lake?
    • A: Please wait a moment, and I'll get one for you.
    • Q. 有遊湖巴士的時刻表嗎 ?
    • A. 請稍候,待會拿給您。
    • Q: Do you have a copy of the bus schedule?
    • A: Please wait a moment, and I'll get one for you.
    • Q. 有日月潭地圖嗎 ?
    • A. 請稍候,待會拿給您。
    • Q: Do you have any maps of the lake?
    • A: Please wait a moment, and I'll get one for you.
  •  
  • razor tiramisu a quarter past ten swimming cap plant ATM elevator exercise equipment Philippines shampoo clock radio reception desk Singapore duvet
  • Some good responses to complaints   I’ll see to that right away ma’am (sir).  I’ll correct the situation immediately, sir.  I’m so sorry sir; that should never have happened.  I’ll take care of that right away sir.  I’ll see to it immediately.  I’ll see what I can do about it and get back to you.
    • What would you say in the following situations?
    • The guest doesn’t want to wear a swimming cap.
    • The bed sheets are dirty.
    • The guest wants to wear their slippers outside.
    • The guest wants to check in early.
    • There isn’t enough hot water.
    • There’s no bulb in the bedside lamp.
    • The guest wants to check out late boat tour.
  • Here are some words you might hear today: brandy - 白蘭地 酒 gin - 杜松子酒 vodka - 伏特加酒 rum - 蘭姆酒 martini - 馬丁尼 draft / draught beer - 生啤酒 tonic water - 開胃水 mineral water - 礦泉水 charge it - 索價 method - 方法 non-alcoholic - 非酒精 sherry - 雪利酒 cocktails - 雞尾酒 dry - 不甜的 , 無果味的
    • Listen to guests complaining and match the guest with the problem.
    • Student A: p. 88 Student B: p. 94
    • Try the next exercise on the same pages
      • -------------
    • Page 40 - 9.3 Listen to the conversations and write down the orders.
    • Page 40, 41 - add the correct phrases to 9.3
    • Work together on the worksheet
    • bill [ bɪl ] bell [ bɛl ]
    • map [ mæp ] mop [ mɑp ]
    • lock [ lɑk ] luck [ vɛst ]
    • best [ bɛst ]   vest []
    • shell [ ʃɛl ] sell [s ɛl ]
    A B
  • Unique New York unique New York You know you need unique New York.  Does the rapid rabid rabbit wrap it? I am the most pleasant pheasant plucker who ever plucked a pheasant.