The document appears to be a matching exercise where words in one column must be matched with their definitions in another column. Some of the words and their matches include: - serve - locked - basement - parking lot - menu - next to - pleasure - evening - service - menu - parking lot - basement - evening - pleasure - locked - serve - next to - supply - reception desk - corner - travel agent - front desk - corner - travel agency - reservation - round

1. Class 16

7. smoked salmon chef Taroko Gorge France hangers mini bar toilet paper lasagna balcony Germany air conditioner quarter to eight gift shop suitcase doorman Sun Moon Lake

8. Look through all the different words you have written down in the back of your book. How many do you remember? Check with your partner how many do they know? What can you do to remember new words?

9. Here are some words you might hear today: apologize - 道歉 at the moment - 此刻 ; 當時 suit - 西裝 normally - 正常 staff - 工作人員 off duty - 下班 a bit - 有點 contact - 聯絡 restock - 重新進貨 ; 再儲備 message - 留話 certainly - 一定 ; 行 whisky - 威士忌酒

10. 7.6 What are the services you have in this hotel? 7.7 Listen and complete the chart. Three things for each guest. 7.8 Practice apologizing and follow the directions in the book. Work in pairs - Student A:p.88 B:p.94 Work in pairs and do the hotel guest role-play.

12. Santa's short suit shrunk Roberta ran rings around the Roman ruins. Wayne went to Wales to watch walruses.