Lean information
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Lean information



improve productivity of information

improve productivity of information
reduce cost of having it
turn data into knowledge
use the principles of lean manufacturing



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Lean information Lean information Presentation Transcript

  • LEAN INFORMATION increasing the value of your information
  • what is this about? if you apply Lean Principles to INFORMATION you will significantly improve the benefits and value of information and reduce the cost of producing it
  • key questions is your business making full use of the information at its disposal? is the information that you need available? when you need it? Does the information have the desired impact?
  • what is information? Click or use Youtube link: http://www.youtube.com/watch?v=tooPnNhPjbs
    • Information only becomes knowledge in the hands of someone who knows what to do with it.
    Peter Drucker, genius, management guru
  • business information is needs driven for example: a Sales Manager may need to understand his sales performance … and where to go with new products
  • information needs may include:
    • business
    • statistics
    • and
    • analysis
    • sales values
    • production
    • product analysis
    • external
    • analysis
    • market conditions
    • competitor analysis
    • product review
    • political & economic review
    • contents
    • of
    • documents
    • customer feedback
    • agreements
    • T & C
    • product detai l
    • social networking
    • product feedback
    • customer satisfaction
    • competitive products
  • competitive advantage through improving the value of information Companies will become merely a shadow of their ‘glory days’ or will vanish if they do not find a way to recreate their market success through a steady stream of innovative products and customer – oriented solutions Miyamoto Misashi – The book of five rings
  • being better than your competitors at achieving optimum value from information will gain competitive advantage
    • information has more value if it improves the overall outcome or result
    • information has its optimum value if it produces the desired result
    • quicker better higher reliability greater impact
  • but:
    • many companies fail to get the optimum outcome from information
    • many information systems are deficient
    • (too much, too little, poor quality, not right)
    and so skilled people may fill the gap to optimise the benefit of your information
  • insight is the ability to grasp the key elements of a complex subject, person or situation maximise insight Data Information what? who? where? when? Knowledge how? Insight and wisdom why? Understanding Context independent
    • It is only with true insight that we find the creative, disruptive solution that changes the game!
    True insight is more than just an aggregation of the underlying knowledge and information.
  • quantifying the benefit value of information (VOI) is the amount a decision maker would be willing to pay for information prior to making that decision wikipedia
    • cost to produce information
    • wasted
    • efforts and
    • resources
    • expense to fix
    cost versus benefit
    • competitive advantage
    • service quality
    • effective decisions
    • product superiority
    • Satisfied customers
  • Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
  • Lean Information thinking increase the value of information for every user
    • specify the value
    • identify the value stream
    • make flow value
    • pull from the customer
    • strive for perfection
    5 lean principles
    • the user (customer) needs this information
    • the best information for the need
    • the information is sourced and flows seamlessly
    • only produce what is
    • needed
    • renew insight and knowledge
    • specify the value
    • identify the value stream
    • make flow value
    • pull from the customer
    • strive for perfection
    5 lean principles
  • Lean Principle 1 customer (user) focus
      • information forms the mind of the user
      • superior benefit of knowing
      • action follows insight
  • key questions:
    • can customers define the information they want or need in your business?
    • can they find this information?
    • does every level in the organisation recognise the information they need and how to apply it?
    • how often is the quality and benefit of the information’s usage re-evaluated by the customer?
    not knowing is expensive
  • Lean Principle 2 best information for the action
    • key characteristics:
    • linked
    • visualised
    • relevant
    • timely
    • consistent
    • accurate
  • did the information have the desired outcome?
    • did it result in knowledge and insight?
    • ask the user to evaluate the characteristics of the quality!
  • Lean Principle 3 make information flow
    • information lifecycle
    • capture
    • process
    • use
    • store
    • dispose
    • are all relevant sources used?
    • is information flowing through – cost effectively?
    • do you have it when you need it?
    information: right time? right place? right format?
  • Lean Principle 4 pull from the customer/user only produce what is needed
    • not used = waste
    • under utilised = lost opportunity
  • is information pushed by IT or pulled by the user?
    • is the production of information and its use synchronised?
    • is its destination clear?
    • what is its purpose?
  • Lean Principle 5 strive for perfection
    • customer needs changes all the time
    • sources and flow changes rapidly
    • tools to improve information is rapidly
    • available information is increasing exponentially
    • is information flow constantly improving and refreshed?
    • are users continuously challenging the status quo
    are systems and tools keeping pace with user demand for deeper and more insight and knowledge?
  • the key P1 drive optimum use of information P2 maximise the outcome through application of knowledge systems producing data “just in case” unrelated data components in many pockets the status quo Follow the principles for superior business results versus
    • P3 focus on getting the right information in the right place
    • P4 respond to changing
    • needs
    • P5 constantly refresh
    not right & to late the principles versus the status quo static & tired systems unresponsive to change
  • but Lean Information is also about reducing waste
    • over-production
    • motion
    • waiting
    • over/inappropriate processing
    • inventory
    • transportation
    • defects
    • skills
    waste in manufacturing
    • duplication
    • re-entry
    • wait
    • search
    • loss
    • not available
    • re-create
    • not used
    • irrelevant
    • wrong
    Information wastes
  • the information cycle can consume huge resources
  • hardware software IT support Implementation & infrastructure storage
  • staff external sources communication training people
  • what constitutes waste
    • wasted effort
    • (doing something unnecessary)
    • infrastructure & supply (hardware/software/communication/IT support/implementation)
      • not utilized
      • under performing
    • knock on effect ( one element of waste results in ripple effect throughout organization)
  • information flow must produce optimum knowledge value
    • information flows - but not necessarily in line with classic processes
    • each lifecycle activity affects the cumulative benefit of information
    • understanding the end goal improves the beginning of the flow
  • the converse
    • poor information flow destroys the potential value of knowledge …
    • … or at least add significant waste and unnecessary cost
  • re-work duplication wait re-entry not used irrelevant not available search wrong data loss common information waste traps to reduce
  • untested assumptions no insights knowledge not captured And knowledge-related traps to limit bias and misperceptions
  • Lean Information reduces waste Re-capture wait rework errors useless lost Information cycle reduce waste Re-capture wait search rework errors useless
  • RapidLeanInfo™ maximise the benefit of information and reduce to cost with a systematic approach
  • Executive sponsorship Team commit-ment Commit to lean vision Set objective for team Team training to deploy Enable team to maximise information value Maximise value Identify blockages, implement best available solutions Reduce Waste Identify waste traps, Reduce waste Review & repeat Evaluate result, Do the same in other areas Lean Information can add 10 – 20% productivity for the average information worker
  • Value increase over time
  • it can be done
    • this is not a single event intervention
    • focus on low hanging fruit
      • immediate information benefits
      • reduce waste traps
    • target key hotspots for further investment
    • continuous improvement (do it again and again)
    • imbed the culture
    • your partner to:
    [email_address] 0845 077 7774 www.lamininsolutions.com