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Suggestions for Working with Limited English Proficient employees

Suggestions for Working with Limited English Proficient employees






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    Suggestions for Working with Limited English Proficient employees Suggestions for Working with Limited English Proficient employees Presentation Transcript

    • Do you employ Limited English Proficient LEP Employees?
      What Should Your Organization Be Doing?
      Presented by Wyatt Chambers
    • The Immigration Factor
    • Hispanic (the ethnic majority)
      The Hispanic population (40.57%)
      White (38.85%)
      Asian (10.19%)
      African American (7.30%)
      How did we get here?
    • Demographic shifts in the labor market
      • Approximately 55 percent of the total population increase between 2000 and 2006 in California was directly attributable to immigrants.
    • So, with all of these changes, what should your business be focusing on?
      • Customers
      • Employees
    • English Solutions
      Multi-lingual & Limited English Proficiency (LEP) Employees: Guidance and Tips
    • Why Would You Hire LEP Staff?
      • Increases the overall labor pool
      • Staff from other cultures can help your company connect with customers from other cultures
      • Immigrants may supply certain skill sets that are in high demand
      • Highly competitive labor markets may necessitate the hire of LEP staff
      • You may be able to reduce cost of labor
    • Unproductive and Dangerous Questions
      “Why don’t they just learn English?”
      “By offering education and resources in other languages, aren’t we just enabling them to put off learning English?”
      “How are we going to afford this?”
    • Recognize the Role of Culture
      • Individuals from different national origins may have varying beliefs around health and safety
      • It may take time and training to acculturate some employees to American safety standards and practices
      • Some cultures have norms that discourage challenging authority
      • Some cultures favor less direct communication styles
    • Things to Watch Out For
      • Using the LEP employee with the “best” English for relaying messages
      • Employees with “get-by” knowledge of another language (e.g. “get-by Spanish”)
      • Online translations
      • Your own assumptions
      • Paying for expensive models that employees “take home” to learn English
    • How can I train my LEP workforce?
    • Training Modalities for LEP individuals Suggestion #1
      Provide written training materials with high pictorial content
      Easy to distribute and replicate
      Cost- effective
      Promotes literacy and higher thinking skills
      Allows employees to review and use for easy reference
    • Education Modalities for LEP individuals #2
      Role Play
      Prepares employees for real- life experience with customers
      Applying different learning styles, visual, audio, tactile, etc.
      Studies show that adults learn best when they apply what they have learned.
      With repetition and requesting employee commitment, you will see automatic results.
    • Education Modalities for LEP individuals #3
      Multimedia & Technology
      Allows employees to study at there own leisure.
      Access to technology= added benefit
      Using different learning skills (visual, tactile, audio)
    • Education Modalities for LEP individuals #4
      Hire the experts…
      Make sure they are engaging, direct, and have a comprehensive strategy
      Professional ESL trainers can encourage staff members to be proactive with there English other than reactive
      Experts have proven that ESL training will improve retention, customer service, safety, and communication
    • Questions?
      Wyatt Chambers is an ESL trainer that has worked in several different environments and is recognized by many big named companies.
      Wyatt Chambers
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