Suggestions for Working with Limited English Proficient employeesPresentation Transcript
Do you employ Limited English Proficient LEP Employees? What Should Your Organization Be Doing? Presented by Wyatt Chambers
The Immigration Factor
Hispanic (the ethnic majority) The Hispanic population (40.57%) White (38.85%) Asian (10.19%) African American (7.30%) How did we get here?
Demographic shifts in the labor market
Approximately 55 percent of the total population increase between 2000 and 2006 in California was directly attributable to immigrants.
So, with all of these changes, what should your business be focusing on?
English Solutions Multi-lingual & Limited English Proficiency (LEP) Employees: Guidance and Tips
Why Would You Hire LEP Staff?
Increases the overall labor pool
Staff from other cultures can help your company connect with customers from other cultures
Immigrants may supply certain skill sets that are in high demand
Highly competitive labor markets may necessitate the hire of LEP staff
You may be able to reduce cost of labor
Unproductive and Dangerous Questions “Why don’t they just learn English?” “By offering education and resources in other languages, aren’t we just enabling them to put off learning English?” “How are we going to afford this?”
Recognize the Role of Culture
Individuals from different national origins may have varying beliefs around health and safety
It may take time and training to acculturate some employees to American safety standards and practices
Some cultures have norms that discourage challenging authority
Some cultures favor less direct communication styles
Things to Watch Out For
Using the LEP employee with the “best” English for relaying messages
Employees with “get-by” knowledge of another language (e.g. “get-by Spanish”)
Your own assumptions
Paying for expensive models that employees “take home” to learn English
How can I train my LEP workforce?
Training Modalities for LEP individuals Suggestion #1 Provide written training materials with high pictorial content Easy to distribute and replicate Cost- effective Promotes literacy and higher thinking skills Allows employees to review and use for easy reference
Education Modalities for LEP individuals #2 Role Play Prepares employees for real- life experience with customers Applying different learning styles, visual, audio, tactile, etc. Studies show that adults learn best when they apply what they have learned. With repetition and requesting employee commitment, you will see automatic results.
Education Modalities for LEP individuals #3 Multimedia & Technology Allows employees to study at there own leisure. Access to technology= added benefit Using different learning skills (visual, tactile, audio)
Education Modalities for LEP individuals #4 Hire the experts… Make sure they are engaging, direct, and have a comprehensive strategy Professional ESL trainers can encourage staff members to be proactive with there English other than reactive Experts have proven that ESL training will improve retention, customer service, safety, and communication
Questions? Wyatt Chambers is an ESL trainer that has worked in several different environments and is recognized by many big named companies. Wyatt Chambers firstname.lastname@example.org Subscribe to our newsletter www.englishsolutions.biz