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Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference
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Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference

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This presentation covers effective Agility and Change Management in organizations and leaders- what it takes today to survive and flourish.

This presentation covers effective Agility and Change Management in organizations and leaders- what it takes today to survive and flourish.

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Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference Presentation Transcript

  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com THE POWER OF CHANGE: Being an Agile Organization: A Requirement for Future Relevance Presented by Dr. Lepora Menefee, PMP, SPHR, Prosci, SSBB
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Change is the only constant – Heraclitus
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com What is Agility? What is Change Management Stages of Change Why Agility for Individuals? Why Agility for Organizations? Characteristics of an Agile Organization Best Practices for Agile Organizations Agile Leadership Agility in Operations An Agile Culture Best Practice Change Tools Obstacles to Agility Managing Risks during Positive Change Closing
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHAT IS AGILITY?
  • www.resultsconsulting.net all rights reserved www.drlepora.com The capacity to change the organization and business rules by which we operate can make us more effective and efficient when dealing with different types of missions. This capacity also makes it more likely that we can be responsive, flexible and innovative because it frees us from roles, doctrines and practices that were designed and developed for old missions.”(p.153). -Alberts and Hayes (2003) 5
  • www.resultsconsulting.net all rights reserved www.drlepora.com Model of Agility 6 AGILITY Organizational Learning Responsiveness Efficiency Timeliness Coordination Robustness Flexibility Alertness
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHAT IS CHANGE MANAGEMENT?
  • www.resultsconsulting.net all rights reserved www.drlepora.com Change management is an approach to shifting/transitioning individuals, teams and/ or organizations from a current state to a desired future state. It is an organizational process aimed at helping change stakeholders to accept and embrace changes in their business environment or individuals in their personal lives. 8 Tools, Assessments, Training, Communications, Marketing, HR and Incentives are often used to help facilitate change.
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com AGILITY & ME
  • www.resultsconsulting.net all rights reserved www.drlepora.com 10
  • www.resultsconsulting.net all rights reserved www.drlepora.com 11
  • www.resultsconsulting.net all rights reserved www.drlepora.com 12
  • www.resultsconsulting.net all rights reserved www.drlepora.com 13
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com STAGES OF AGILITY
  • www.resultsconsulting.net all rights reserved www.drlepora.com Prosci’s OCM Maturity Model 15
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com STAGES OF CHANGE MANAGEMENT
  • www.resultsconsulting.net all rights reserved www.drlepora.com 17
  • www.resultsconsulting.net all rights reserved www.drlepora.com Kotter’s 18
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHY AGILITY for INDIV IDUALS?
  • www.resultsconsulting.net all rights reserved www.drlepora.com 20
  • www.resultsconsulting.net all rights reserved www.drlepora.com You have more influence helping to drive the change than being completely driven. 21
  • www.resultsconsulting.net all rights reserved www.drlepora.com BE OPEN TO BETTER OPPORTUNITIES 22
  • www.resultsconsulting.net all rights reserved www.drlepora.com SURVIVE! 23
  • www.resultsconsulting.net all rights reserved www.drlepora.com You make up the organization. 24
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHY AGILITY for ORGANIZATIONS?
  • www.resultsconsulting.net all rights reserved www.drlepora.com Research conducted at the Massachusetts Institute of Technology (MIT) suggests that agile firms grow revenue 37% faster and generate 30% higher profits than non-agile companies. 26
  • www.resultsconsulting.net all rights reserved www.drlepora.com BENEFITS OF AGILITY IN THE ORGANIZATION 27 Source: PMI 2012
  • www.resultsconsulting.net all rights reserved www.drlepora.com A rapid response to changes (agility) in the business environment delivers tangible results.  Creation of lean thinking and practice throughout the organization  Release of innovation and creativity within teams and individuals  Continuous pursuit of change and improvement opportunities in productive and cost-effective ways becomes a routine part of organizational life  Increased pace of change within the organization  Better management of complexity  More commitment and personal accountability for results on all levels in your organization  A key enabler of developing into a ‘Learning Organization’  Honing your organization’s competitive edge. 28
  • www.resultsconsulting.net all rights reserved www.drlepora.com Don’t be a know it all, because no one knows it all. 29
  • www.resultsconsulting.net all rights reserved www.drlepora.com Agility helps when we can only see so far… 30
  • www.resultsconsulting.net all rights reserved www.drlepora.com The Market is Fickle. 31
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com CHARACTERISTICS OF AN AGILE ORGANIZATION
  • www.resultsconsulting.net all rights reserved www.drlepora.com Free Flowing Knowledge & Accessibility 33
  • www.resultsconsulting.net all rights reserved www.drlepora.com CONTINUOUS LEARNING 34
  • www.resultsconsulting.net all rights reserved www.drlepora.com Healthy Communication 35
  • www.resultsconsulting.net all rights reserved www.drlepora.com Expeditious Decision- Making 36
  • www.resultsconsulting.net all rights reserved www.drlepora.com Great Teamwork 37
  • www.resultsconsulting.net all rights reserved www.drlepora.com A High Performance Organization 38
  • www.resultsconsulting.net all rights reserved www.drlepora.com FLAT and EMPOWERED 39
  • www.resultsconsulting.net all rights reserved www.drlepora.com LEAN 40
  • www.resultsconsulting.net all rights reserved www.drlepora.com AGILE PEOPLE 41
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Best Practices and Top Trends in Organizational Agility
  • www.resultsconsulting.net all rights reserved www.drlepora.com Best Practices in Organization Agility 43 Source: PMI 2012
  • www.resultsconsulting.net all rights reserved www.drlepora.com Most & Lease Agile Departments 44 Most Agile Least Agile
  • www.resultsconsulting.net all rights reserved www.drlepora.com Uses of Technology in Best Practices Agility 45
  • www.resultsconsulting.net all rights reserved www.drlepora.com Agile Alignment 46 Agile Alignment Structure People Technology Processes
  • www.resultsconsulting.net all rights reserved www.drlepora.com Sufficient Training & Preparation 47
  • www.resultsconsulting.net all rights reserved www.drlepora.com The social system is prepared (ready) for change 48
  • www.resultsconsulting.net all rights reserved www.drlepora.com A Variety of Solutions and Alternatives are Always Considered 49
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Agility in Operations
  • www.resultsconsulting.net all rights reserved www.drlepora.com Agility in Operations is…  Work design being aligned with the organization’s mission and its strategy for accomplishing that mission.  Actively exploiting business opportunities  Maintaining Network Fluidity  Maintaining Relational Fluidity  One Stop Action  Results over process and/ or structure  Surviving and Thriving  Being congruent with a turbulent environment 51
  • www.resultsconsulting.net all rights reserved www.drlepora.com CROSS- SKILLED 52
  • www.resultsconsulting.net all rights reserved www.drlepora.com Highly Collaborative 53
  • www.resultsconsulting.net all rights reserved www.drlepora.com FLEXIBILITY 54
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com A Culture of Agility
  • www.resultsconsulting.net all rights reserved www.drlepora.com INQUISITIVE 56
  • www.resultsconsulting.net all rights reserved www.drlepora.com 57
  • www.resultsconsulting.net all rights reserved www.drlepora.com DIVERSE 58
  • www.resultsconsulting.net all rights reserved www.drlepora.com RISK- TOLERANT 59
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com BEING AN AGILE LEADER
  • www.resultsconsulting.net all rights reserved www.drlepora.com 61
  • www.resultsconsulting.net all rights reserved www.drlepora.com They accept a Turbulent World & are constantly expecting change 62
  • www.resultsconsulting.net all rights reserved www.drlepora.com They are Intentional & Proactive 63
  • www.resultsconsulting.net all rights reserved www.drlepora.com They anticipate threats & continuously scan their environments 64
  • www.resultsconsulting.net all rights reserved www.drlepora.com They lead with an open mind & fresh eyes 65
  • www.resultsconsulting.net all rights reserved www.drlepora.com They are Generous with Knowledge 66
  • www.resultsconsulting.net all rights reserved www.drlepora.com They are empowering 67
  • www.resultsconsulting.net all rights reserved www.drlepora.com They are courageous 68
  • www.resultsconsulting.net all rights reserved www.drlepora.com Agile leaders have a broad repertoire of behaviors and adjust their leadership style as needed 69
  • www.resultsconsulting.net all rights reserved www.drlepora.com They engage diverse stakeholders & generate strong agile teamwork 70
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Obstacles to Agility
  • www.resultsconsulting.net all rights reserved www.drlepora.com Main Obstacles to Agility 72 Source: PMI 2012
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com R BEST PRACTICES TOOLS For CHANGE
  • www.resultsconsulting.net all rights reserved www.drlepora.com Change Management Tools Map 1. Readiness Assessment 2. Project Charter 3. Sponsor Assessment 4. Stakeholder Assessment 5. Force Field Analysis 6. RASCI 7. Communications and Training Plan 8. Risk Mitigation Plan 9. Sustainability Assessment 74
  • www.resultsconsulting.net all rights reserved www.drlepora.com An Organization Readiness Assessment assesses the level that the organization is ready for change 1. Is there a burning platform for the change? 2. How aware are the staff of the need for change? 3. What is the level of desire to support the change? 4. What is the level of expertise in the organization to carry out the change? 5. How able is the organization to support the change with given resources? 6. How able is the organization to maintain and reinforce the change once implemented? 75
  • www.resultsconsulting.net all rights reserved www.drlepora.com The Project Charter serves as the foundation for any change to ensure that there is agreement on basic elements of the change including scope, goals, etc. 76
  • www.resultsconsulting.net all rights reserved www.drlepora.com The Sponsor Assessment ensures that you have the right people leading change and that they are ready to lead the change 1. Do I understand the strategic impact this effort may have on the organization? 2. Does it make sense to be doing this now? 3. Do I know what political issues are going to surface during this project? 4. Do I have enough authority to reallocate and pull resources for this effort? 5. Am I invested enough in the outcome of this effort to spend my time and energy sponsoring a team? 77
  • www.resultsconsulting.net all rights reserved www.drlepora.com A Stakeholder Assessment assesses who is influenced and impacted by the change. It allows you to understand what is needed in order for all stakeholders to be motivated by, and successful in the change 78
  • www.resultsconsulting.net all rights reserved www.drlepora.com Force Field Analysis 79
  • www.resultsconsulting.net all rights reserved www.drlepora.com RASCI 80
  • www.resultsconsulting.net all rights reserved www.drlepora.com Communications Plan 81
  • www.resultsconsulting.net all rights reserved www.drlepora.com Training Plan • Subject Matter • Audience • Audience Size • Location • Vehicle Type • Regularity/ Schedule • Evaluation Method 82
  • www.resultsconsulting.net all rights reserved www.drlepora.com Risk Mitigation Plan 83 • Nature of Risk • Probability of Risk • Frequency of Risk • Severity of Risk • Risk Score • Risk Mitigation Strategy • Risk Mitigation Champion
  • www.resultsconsulting.net all rights reserved www.drlepora.com Sustainability Plan 84 • Stakeholder identification/ confirmation • Adoption Levels: – Proficiency – Desire/ Support – Utilization • Additional Resources Needed
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Managing Risk In the midst of Positive Change
  • www.resultsconsulting.net all rights reserved www.drlepora.com Organizations effective at Risk Management are more Agile 86
  • www.resultsconsulting.net all rights reserved www.drlepora.com Standardize Risk Management 87
  • www.resultsconsulting.net all rights reserved www.drlepora.com 1. Embed risk management as an integral part of operations and every project. 2. Identify Risk 3. Communicate Risks and potential Opportunities related 4. Assign Ownership for the Risk 5. Estimate/ Measure the Level of Risk 6. Prioritize Risks 7. Analyze the Risk 8. Manage the Risk 9. Create a contingency plan for the largest risks. 10.Create and Maintain a Risk Register. 88 Tactical Approach to Risk
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Self- Assessment On Organizational Agility
  • www.resultsconsulting.net all rights reserved www.drlepora.com 90
  • www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Contact Info: Dr. Lepora Menefee, PMP, SPHR, Prosci, SSBB lepora@resultsconsulting.net www.resultsconsulting.net www.drlepora.com 770.367.5444 New Book: Journey to Authentic Joy Available on Amazon, B&N, IBook