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www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.c...
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The capacity to change the organization and
business rules ...
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Model of Agility
6
AGILITY
Organizational
Learning
Responsi...
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Change management is an approach to
shifting/transitioning ...
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www.resultsconsulting.net all rights reserved www.drlepora.com 10
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Prosci’s OCM Maturity Model
15
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Kotter’s
18
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You have more influence helping to drive
the change than be...
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BE OPEN TO BETTER OPPORTUNITIES
22
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SURVIVE!
23
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You make up the organization.
24
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Research conducted at the
Massachusetts Institute of
Techno...
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BENEFITS OF AGILITY IN THE ORGANIZATION
27
Source: PMI 2012
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A rapid response to changes (agility) in the
business envir...
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Don’t be a know it all,
because no one knows it all.
29
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Agility helps when we can only see
so far…
30
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The Market is Fickle.
31
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Free Flowing
Knowledge
&
Accessibility
33
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CONTINUOUS LEARNING
34
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Healthy Communication
35
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Expeditious
Decision-
Making
36
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Great
Teamwork
37
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A
High
Performance
Organization
38
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FLAT and EMPOWERED
39
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LEAN
40
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AGILE PEOPLE
41
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Best Practices in Organization Agility
43
Source: PMI 2012
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Most & Lease Agile Departments
44
Most Agile
Least Agile
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Uses of Technology in Best Practices Agility
45
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Agile Alignment
46
Agile
Alignment
Structure
People
Technol...
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Sufficient
Training
&
Preparation
47
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The social system
is
prepared (ready)
for
change
48
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A Variety
of
Solutions
and
Alternatives
are Always
Consider...
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Agility in Operations is…
 Work design being aligned with ...
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CROSS-
SKILLED
52
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Highly
Collaborative
53
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FLEXIBILITY
54
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INQUISITIVE
56
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DIVERSE
58
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RISK- TOLERANT
59
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www.resultsconsulting.net all rights reserved www.drlepora.com 61
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They accept a Turbulent World & are
constantly expecting ch...
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They are Intentional & Proactive
63
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They anticipate threats &
continuously scan their environme...
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They lead with
an open mind & fresh eyes
65
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They are
Generous
with
Knowledge
66
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They are empowering
67
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They are courageous
68
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Agile leaders have a broad repertoire of behaviors
and adju...
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They engage diverse stakeholders &
generate strong agile te...
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Main Obstacles to Agility
72
Source: PMI 2012
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Change Management Tools Map
1. Readiness Assessment
2. Proj...
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An Organization
Readiness Assessment
assesses the level tha...
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The Project Charter
serves as the
foundation for any
change...
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The Sponsor
Assessment
ensures that you
have the right
peop...
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A Stakeholder Assessment
assesses who is influenced
and imp...
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Force Field
Analysis
79
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RASCI
80
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Communications Plan
81
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Training Plan
• Subject Matter
• Audience
• Audience Size
•...
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Risk Mitigation Plan
83
• Nature of Risk
• Probability of R...
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Sustainability Plan
84
• Stakeholder identification/ confir...
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Organizations effective at Risk
Management are more Agile
86
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Standardize Risk Management
87
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1. Embed risk management as an integral part of operations ...
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Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference

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This presentation covers effective Agility and Change Management in organizations and leaders- what it takes today to survive and flourish.

Published in: Business, Technology

Change Management/ Agility in Organizations and Leaders- Project Management Institute (PMI) conference

  1. 1. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com THE POWER OF CHANGE: Being an Agile Organization: A Requirement for Future Relevance Presented by Dr. Lepora Menefee, PMP, SPHR, Prosci, SSBB
  2. 2. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Change is the only constant – Heraclitus
  3. 3. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com What is Agility? What is Change Management Stages of Change Why Agility for Individuals? Why Agility for Organizations? Characteristics of an Agile Organization Best Practices for Agile Organizations Agile Leadership Agility in Operations An Agile Culture Best Practice Change Tools Obstacles to Agility Managing Risks during Positive Change Closing
  4. 4. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHAT IS AGILITY?
  5. 5. www.resultsconsulting.net all rights reserved www.drlepora.com The capacity to change the organization and business rules by which we operate can make us more effective and efficient when dealing with different types of missions. This capacity also makes it more likely that we can be responsive, flexible and innovative because it frees us from roles, doctrines and practices that were designed and developed for old missions.”(p.153). -Alberts and Hayes (2003) 5
  6. 6. www.resultsconsulting.net all rights reserved www.drlepora.com Model of Agility 6 AGILITY Organizational Learning Responsiveness Efficiency Timeliness Coordination Robustness Flexibility Alertness
  7. 7. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHAT IS CHANGE MANAGEMENT?
  8. 8. www.resultsconsulting.net all rights reserved www.drlepora.com Change management is an approach to shifting/transitioning individuals, teams and/ or organizations from a current state to a desired future state. It is an organizational process aimed at helping change stakeholders to accept and embrace changes in their business environment or individuals in their personal lives. 8 Tools, Assessments, Training, Communications, Marketing, HR and Incentives are often used to help facilitate change.
  9. 9. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com AGILITY & ME
  10. 10. www.resultsconsulting.net all rights reserved www.drlepora.com 10
  11. 11. www.resultsconsulting.net all rights reserved www.drlepora.com 11
  12. 12. www.resultsconsulting.net all rights reserved www.drlepora.com 12
  13. 13. www.resultsconsulting.net all rights reserved www.drlepora.com 13
  14. 14. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com STAGES OF AGILITY
  15. 15. www.resultsconsulting.net all rights reserved www.drlepora.com Prosci’s OCM Maturity Model 15
  16. 16. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com STAGES OF CHANGE MANAGEMENT
  17. 17. www.resultsconsulting.net all rights reserved www.drlepora.com 17
  18. 18. www.resultsconsulting.net all rights reserved www.drlepora.com Kotter’s 18
  19. 19. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHY AGILITY for INDIV IDUALS?
  20. 20. www.resultsconsulting.net all rights reserved www.drlepora.com 20
  21. 21. www.resultsconsulting.net all rights reserved www.drlepora.com You have more influence helping to drive the change than being completely driven. 21
  22. 22. www.resultsconsulting.net all rights reserved www.drlepora.com BE OPEN TO BETTER OPPORTUNITIES 22
  23. 23. www.resultsconsulting.net all rights reserved www.drlepora.com SURVIVE! 23
  24. 24. www.resultsconsulting.net all rights reserved www.drlepora.com You make up the organization. 24
  25. 25. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com WHY AGILITY for ORGANIZATIONS?
  26. 26. www.resultsconsulting.net all rights reserved www.drlepora.com Research conducted at the Massachusetts Institute of Technology (MIT) suggests that agile firms grow revenue 37% faster and generate 30% higher profits than non-agile companies. 26
  27. 27. www.resultsconsulting.net all rights reserved www.drlepora.com BENEFITS OF AGILITY IN THE ORGANIZATION 27 Source: PMI 2012
  28. 28. www.resultsconsulting.net all rights reserved www.drlepora.com A rapid response to changes (agility) in the business environment delivers tangible results.  Creation of lean thinking and practice throughout the organization  Release of innovation and creativity within teams and individuals  Continuous pursuit of change and improvement opportunities in productive and cost-effective ways becomes a routine part of organizational life  Increased pace of change within the organization  Better management of complexity  More commitment and personal accountability for results on all levels in your organization  A key enabler of developing into a ‘Learning Organization’  Honing your organization’s competitive edge. 28
  29. 29. www.resultsconsulting.net all rights reserved www.drlepora.com Don’t be a know it all, because no one knows it all. 29
  30. 30. www.resultsconsulting.net all rights reserved www.drlepora.com Agility helps when we can only see so far… 30
  31. 31. www.resultsconsulting.net all rights reserved www.drlepora.com The Market is Fickle. 31
  32. 32. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com CHARACTERISTICS OF AN AGILE ORGANIZATION
  33. 33. www.resultsconsulting.net all rights reserved www.drlepora.com Free Flowing Knowledge & Accessibility 33
  34. 34. www.resultsconsulting.net all rights reserved www.drlepora.com CONTINUOUS LEARNING 34
  35. 35. www.resultsconsulting.net all rights reserved www.drlepora.com Healthy Communication 35
  36. 36. www.resultsconsulting.net all rights reserved www.drlepora.com Expeditious Decision- Making 36
  37. 37. www.resultsconsulting.net all rights reserved www.drlepora.com Great Teamwork 37
  38. 38. www.resultsconsulting.net all rights reserved www.drlepora.com A High Performance Organization 38
  39. 39. www.resultsconsulting.net all rights reserved www.drlepora.com FLAT and EMPOWERED 39
  40. 40. www.resultsconsulting.net all rights reserved www.drlepora.com LEAN 40
  41. 41. www.resultsconsulting.net all rights reserved www.drlepora.com AGILE PEOPLE 41
  42. 42. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Best Practices and Top Trends in Organizational Agility
  43. 43. www.resultsconsulting.net all rights reserved www.drlepora.com Best Practices in Organization Agility 43 Source: PMI 2012
  44. 44. www.resultsconsulting.net all rights reserved www.drlepora.com Most & Lease Agile Departments 44 Most Agile Least Agile
  45. 45. www.resultsconsulting.net all rights reserved www.drlepora.com Uses of Technology in Best Practices Agility 45
  46. 46. www.resultsconsulting.net all rights reserved www.drlepora.com Agile Alignment 46 Agile Alignment Structure People Technology Processes
  47. 47. www.resultsconsulting.net all rights reserved www.drlepora.com Sufficient Training & Preparation 47
  48. 48. www.resultsconsulting.net all rights reserved www.drlepora.com The social system is prepared (ready) for change 48
  49. 49. www.resultsconsulting.net all rights reserved www.drlepora.com A Variety of Solutions and Alternatives are Always Considered 49
  50. 50. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Agility in Operations
  51. 51. www.resultsconsulting.net all rights reserved www.drlepora.com Agility in Operations is…  Work design being aligned with the organization’s mission and its strategy for accomplishing that mission.  Actively exploiting business opportunities  Maintaining Network Fluidity  Maintaining Relational Fluidity  One Stop Action  Results over process and/ or structure  Surviving and Thriving  Being congruent with a turbulent environment 51
  52. 52. www.resultsconsulting.net all rights reserved www.drlepora.com CROSS- SKILLED 52
  53. 53. www.resultsconsulting.net all rights reserved www.drlepora.com Highly Collaborative 53
  54. 54. www.resultsconsulting.net all rights reserved www.drlepora.com FLEXIBILITY 54
  55. 55. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com A Culture of Agility
  56. 56. www.resultsconsulting.net all rights reserved www.drlepora.com INQUISITIVE 56
  57. 57. www.resultsconsulting.net all rights reserved www.drlepora.com 57
  58. 58. www.resultsconsulting.net all rights reserved www.drlepora.com DIVERSE 58
  59. 59. www.resultsconsulting.net all rights reserved www.drlepora.com RISK- TOLERANT 59
  60. 60. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com BEING AN AGILE LEADER
  61. 61. www.resultsconsulting.net all rights reserved www.drlepora.com 61
  62. 62. www.resultsconsulting.net all rights reserved www.drlepora.com They accept a Turbulent World & are constantly expecting change 62
  63. 63. www.resultsconsulting.net all rights reserved www.drlepora.com They are Intentional & Proactive 63
  64. 64. www.resultsconsulting.net all rights reserved www.drlepora.com They anticipate threats & continuously scan their environments 64
  65. 65. www.resultsconsulting.net all rights reserved www.drlepora.com They lead with an open mind & fresh eyes 65
  66. 66. www.resultsconsulting.net all rights reserved www.drlepora.com They are Generous with Knowledge 66
  67. 67. www.resultsconsulting.net all rights reserved www.drlepora.com They are empowering 67
  68. 68. www.resultsconsulting.net all rights reserved www.drlepora.com They are courageous 68
  69. 69. www.resultsconsulting.net all rights reserved www.drlepora.com Agile leaders have a broad repertoire of behaviors and adjust their leadership style as needed 69
  70. 70. www.resultsconsulting.net all rights reserved www.drlepora.com They engage diverse stakeholders & generate strong agile teamwork 70
  71. 71. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Obstacles to Agility
  72. 72. www.resultsconsulting.net all rights reserved www.drlepora.com Main Obstacles to Agility 72 Source: PMI 2012
  73. 73. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com R BEST PRACTICES TOOLS For CHANGE
  74. 74. www.resultsconsulting.net all rights reserved www.drlepora.com Change Management Tools Map 1. Readiness Assessment 2. Project Charter 3. Sponsor Assessment 4. Stakeholder Assessment 5. Force Field Analysis 6. RASCI 7. Communications and Training Plan 8. Risk Mitigation Plan 9. Sustainability Assessment 74
  75. 75. www.resultsconsulting.net all rights reserved www.drlepora.com An Organization Readiness Assessment assesses the level that the organization is ready for change 1. Is there a burning platform for the change? 2. How aware are the staff of the need for change? 3. What is the level of desire to support the change? 4. What is the level of expertise in the organization to carry out the change? 5. How able is the organization to support the change with given resources? 6. How able is the organization to maintain and reinforce the change once implemented? 75
  76. 76. www.resultsconsulting.net all rights reserved www.drlepora.com The Project Charter serves as the foundation for any change to ensure that there is agreement on basic elements of the change including scope, goals, etc. 76
  77. 77. www.resultsconsulting.net all rights reserved www.drlepora.com The Sponsor Assessment ensures that you have the right people leading change and that they are ready to lead the change 1. Do I understand the strategic impact this effort may have on the organization? 2. Does it make sense to be doing this now? 3. Do I know what political issues are going to surface during this project? 4. Do I have enough authority to reallocate and pull resources for this effort? 5. Am I invested enough in the outcome of this effort to spend my time and energy sponsoring a team? 77
  78. 78. www.resultsconsulting.net all rights reserved www.drlepora.com A Stakeholder Assessment assesses who is influenced and impacted by the change. It allows you to understand what is needed in order for all stakeholders to be motivated by, and successful in the change 78
  79. 79. www.resultsconsulting.net all rights reserved www.drlepora.com Force Field Analysis 79
  80. 80. www.resultsconsulting.net all rights reserved www.drlepora.com RASCI 80
  81. 81. www.resultsconsulting.net all rights reserved www.drlepora.com Communications Plan 81
  82. 82. www.resultsconsulting.net all rights reserved www.drlepora.com Training Plan • Subject Matter • Audience • Audience Size • Location • Vehicle Type • Regularity/ Schedule • Evaluation Method 82
  83. 83. www.resultsconsulting.net all rights reserved www.drlepora.com Risk Mitigation Plan 83 • Nature of Risk • Probability of Risk • Frequency of Risk • Severity of Risk • Risk Score • Risk Mitigation Strategy • Risk Mitigation Champion
  84. 84. www.resultsconsulting.net all rights reserved www.drlepora.com Sustainability Plan 84 • Stakeholder identification/ confirmation • Adoption Levels: – Proficiency – Desire/ Support – Utilization • Additional Resources Needed
  85. 85. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Managing Risk In the midst of Positive Change
  86. 86. www.resultsconsulting.net all rights reserved www.drlepora.com Organizations effective at Risk Management are more Agile 86
  87. 87. www.resultsconsulting.net all rights reserved www.drlepora.com Standardize Risk Management 87
  88. 88. www.resultsconsulting.net all rights reserved www.drlepora.com 1. Embed risk management as an integral part of operations and every project. 2. Identify Risk 3. Communicate Risks and potential Opportunities related 4. Assign Ownership for the Risk 5. Estimate/ Measure the Level of Risk 6. Prioritize Risks 7. Analyze the Risk 8. Manage the Risk 9. Create a contingency plan for the largest risks. 10.Create and Maintain a Risk Register. 88 Tactical Approach to Risk
  89. 89. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Self- Assessment On Organizational Agility
  90. 90. www.resultsconsulting.net all rights reserved www.drlepora.com 90
  91. 91. www.resultsconsulting.net all rights reserved www.drlepora.comwww.resultsconsulting.net all rights reserved www.drlepora.com Contact Info: Dr. Lepora Menefee, PMP, SPHR, Prosci, SSBB lepora@resultsconsulting.net www.resultsconsulting.net www.drlepora.com 770.367.5444 New Book: Journey to Authentic Joy Available on Amazon, B&N, IBook

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