Leonardo Reyes Resume - February 2013

kat LEONARDO REYES - RESUMEAddress 08440 - Cardedeu, Barcelona - (Spain) email: pro@leonardoreyestorres.comNIE: X3187490M Nationality: Mexican Driver Licence B & Car OwnerIndefinite Available Work in SpainProfessional Profile - PMP Candidate & Member ID 227223 Bachelors Degree in Computer Sciences, ITIL V3 & Scrum Master Certified, MBM, Post-Graduate in Business Management, Post-Graduate in Quality & MCSE with IT Implementation Project Management, Business Analyst, Technology Infrastructure, Technical Users HelpDesk & Customer Service international projects strong experience into multi-cultural & multi-disciplinary areas in several sectors (automotive, transport, aviation, insurance, medical- pharmaceutical textile), specialist in Process Improvement Analysis with extensive standards, models & methodologies (PMI, ITIL, BPR ,BPO, BPMN, ISO & SCRUM)Social Media Profile 3.0 Portfolio (projects, diplomas & IT certifications) http://www.slideshare.net/leoreyes71 Infographics CV http://re.vu/www.leonardoreyestorres.com Linkedin Profile https://www.linkedin.com/in/leonardoreyestorres IT Background & Skills Management & technical support: in English, Catalan, Spanish & Italian developing timming & control by MSProject Guarantees & Contracts Suppliers: Servers, Pc & Printers: Hp, Dell, Fujitsu Siemens, MAC, Ricoh, Xerox. Technical telecommunications: Support & management Routers CISCO-LAN GPRS (Movistar y Vodafone suppliers) IT Plataforms: Windows Server 2000, 2003, 2008 (installation, configuration, administration, preventive & correctiveactions support, DC, AD, GPO,DNS, DHCP) Pc´s (Windows 2000, XP, Vista, 7, MacOS, Linux-Ubuntu); Installation & ConfigurationVirtual Machines (VMWare,VirtualBox & VirtualPC) & Remote Tools (TerminalServer,VNC & LogmeIn) Databases: Installation, configuration and management (Oracle10g, Progress, TOAD, ODBC, Access, Jboss) Lenguages Programming: SQL, Progress 4GL (Transactions & Reporting) HTML,NET, Web Services, VBasic & Java (Maintenence Apps) Backups Híbrid Management: OnSite ( DAT, HDD & Servers NAS) and OnLine (Cloud Services 24 X 7) GIS Systems: Implementation and technical support by GPS and GPRS for fleets & vehicles real time location Skills and capabilities (under pressure):- Proactive, positive attitude, ability to take decisions quickly and efficiently (always finding any problem several solutions)- Communication, negotiation, leadership, planning and management team work orientated to objectives & results- Quickly Teach: technical, commercial & operational information to all company levels both in English & Spanish- Team Work Philosophy: for all people involved (stakeholders, customers, suppliers, staff management, job partners)- Work under presure with able to prioritize the work in multi-tasking environment- Immediate start date, availability for travelling and open relocate (national & international both)EXPERIENCE - LAST POSITION1.- RAConsulting 2.0 – Entrepeneur to offer BPM Services for PYMES (Reengineering, Optimization and Process Improvement),Business Process Analysis (Aris Express, Adonis Community, FreeModeler, FreeMind-MentalMaps), Cloud Projects Solutions (GoogleAPPS, AWS, Citrix) & Digital Identity 2.0 in the Social Media as a CatalystLast Position: IT & BUSINESS CONSULTANT July 2011 – Actual- QA&T: Test control activities & quality assurance iOS applications for APPLE focus in Mexican Market.- CloudBkp Project: Híbrid (OnSite + Offsite) Critical information Systems Backups in the Cloud- BPR Project: Manufacturing & Production Industry Company. Applying BPR (Business Process Reengineering) Model- ID 2.0 Project: Creating Identity Digital 2.0 (Social Media & IT) that generates value for competitive advantage2.- INTERFACOM – Spanish company located in Barcelona which designs, manufactures, sells electronic devices and software SaaSapplications for fleets & taxis management under international brand Taxitronic for an international infrastructure of 83´s RadioTaxi´s(Data Centers) in English, Catalán, Spanish & Italian lenguagesLast Position: PROJECT MANAGEMENT & TECHNICAL SYSTEMS SUPPORT March 2008 – July 2011-Infrastructure DataCenter´s Project Management: PMI Methodology.-SHANS Project: Critical Data Systems Technical Service 24 X 7. Applying BPO Model, ITIL, SCRUM & PMI frameworks.-Systems Technical Users Support: Technical Service 24 X 7. Remote, Phone & On-Site 1 & 2 level of users technical helpdesk basedown ERP e-ticketing system-MWS international infrastructure networks of 83 data centers & +1000 users-Telecom Contract Suppliers: Management & Technical Support for GPRS-LAN´s (Movistar,Vodafone) & VPN´s (Orange)-Payment Methods Contract: Management and operational national support for SERMEPA, 4B, CECA & AMEX-National Commercial Support: Development of demos & presentations for Commercial Director Officer.-International Customers Support: Focus on 80´s RadioTaxi-Data Centers for Customers & Suppliers support for Spain, Europe,México, Arabia Saudit & Egypt based in CRM & SaaS applications

3.- INFOGROUP SISTEMAS – IT Consulting based in Barcelona managed various customers accounts as IT Outsourcing Servicesdeveloping my functions in <TMB> Transports Metropolitans de Barcelona (Zona Franca Headquarters, 20 Operating Centers, BusMaintenance & for all Infrastructure Offices of Subway Stations) 3 - 10 technical staff in charge.Last Position: SAT COORDINATION (SERVICE DESK) April 2006 – March 2008-Responsible Service Desk: Development of Strategy & Implementation for the Users Life Cycle Service framework.- SCCM Implementation: Monitoring and software update installation for complete printers infrastructure.-Technical Users HelpDesk: 1&2 level Remote,Telephone & On-Site Technical HelpDesk. e-ticketing SAP R/3 System-MICROInformatica Project 2007: HW Corporative renewal equipments for + -2000 users - PMI & ITIL frameworks.-METRO Project 2008 (continual improvement process) - Preventive Maintenance for Metro Stations Network HW Infrastructure.Applying BPO (Business Process Optimization), ITIL & PMI methodologies-Warranty Management: Suppliers Warranties for Servers, Computers, Printers & Plotters equipments (Hp, MAC, Dell, FujitsuSiemens, Macintosh, Ricoh, Xerox.)4.- SHARE INFORMATICA – IT Consulting company based in Barcelona working as Outsourcing for the Corte Ingles with1 - 5 technical field engineers staff in charge.Last Position: IT FIELD TECHNICIAN May 2005 – April 2006-Technical Support: 1 & 2 level technical users & PYME´s support for all Catalunya-Warranty Management: Resolving Telephone & On-Site problems for Servers, Computers & Printers5.- MADEM - A pioneer company which Manufacturing & Selling as ISO9000 certified polymers products (based in polypropylenematerial) for medical, clinical, hospital & chemical-pharmaceutical based in Mexico City 35-50 staff in chargeLast Position: COO (CHIEF OPERATIONS OFFICER) December 2002 – January 2005-Business Process Reengineering: Restructuring the production, commercial & operations areas company that increased sales by 35% forthe period 2003-2005 (for major clients as GlaxoSmithKline, AstraZeneca, Grupo Roche Syntex,Schering-Plough, Laboratorios Silanés,Cerveceria Modelo, Grupo Bonafont,Hospital Medisalud, among others).-Product Life-Cycle Project: Apply BPO for Suppliers-Company-Costumers process obtained to reduce -50% Cost of the Materials forLogistics & Production areas for the period 2003-2004.6.- MEXICANA DE AVIACION - The second mexican largest airlines based in Mexico City applying Model ISO9000, BPO &PM Methodologies with technical engineers, operations, IT outsourcing & office 50 – 100 people staff in charge .Last Position: IT NATIONAL OPERATIONS EXECUTIVE December 1998 – January 2000-Y2K Infrastructure Project: Coordination for LATAM, USA & Canada under Outsourcing Suppliers: EDS (Mainframe, Servers andComputer Networks Wan), Telmex (National Telephony, Routers, Hubs, Switches), ECSA (Infrastucture wiring and LAN networks ) &SITA (International Network Telephony). Applying BPO & ISO9000 Models & PM Methodology-Y2K Call Center Coordination: Specific customer service for to inform & explain the real impact of the Y2K project in the aeronauticalservice world staff in charge of 5 operators.-Project Official Certified: Obtaining ATA Certification achieved international for the Y2K Project7- SEGUROS MONTERREY AETNA NYLife – Mexico Insurance leading company with technical engineers, operations, IToutsourcing & office Project Management staff in charge of 80 people from 42 regional offices at National Level.Last Position: PMO - IT Y2K INTERNATIONAL PROJECT LEADER December 1995 - December 1998-Business Process Optimization: Implementing & Controlling the Strategic, Tactical & Operational Systems Company-Infrastructure Project: Coordination & Implementation for the infrastructure renewal LAN´s & WAN´s Networks based in the BPOSystems, Telecommunications, Servers & Pc´s for 42 commercial-operational corporate & national offices.-Call Center Coordination: Implementation, controlling and technical & operative user support of all information systems defined for thecompany in Strategic Systems, Tactical Systems and Operational Systems at national level. BA, Master & Post Degree´s Master E-Business Management (MBM) Barcelona School of Management – UPF BCN Oct 01 Jul 02 Graduate in Business Management Barcelona School of Management – UPF BCN Jan 00 Jul 00 Graduate in Quality & Productivity UNITEC MEX DF Jan 96 Dec 96 Bachelors Degree in Computer Science UNITEC MEX DF Dec 89 Dec 93 Methodology, IT Tools, Cloud & BPM Knowledge CloudComputing: Google APPS, Amazon Web Services. Project Open, iBackup OnLine Server, Citrix, Zimbra Desktop BPMN: Aris, Adonis, Free Modeler & MentalMaps with FreeMind Business Intelligence: Pentaho Suite & Datawarehouse IBM Impromptu Suite OpenSource: CRM (Vtiger, SugarCommunity), ERP (OpenERP) ,Thunderbird (Gestor de Correo), VoIP AsterixCourses IT & ProjectsAgile Project Management Methodologie Scrum (Certified) Oct 2012ITIL V3 IT Service Management (Certified) July 2012Coaching for Project management by PMI <practical workshop> June 2012High performance management teams <practical workshop> June 2012BPMN APPS (Aris, Adonis, Free Modeler & FreeMind) Mar-Dec 2012Project Management Methodology by PMI <PMP Candidate for certification> Dec 2011JOOMLA – Content Management July 2011Improving Time Management April 2011VMWare Virtualización < practical workshop> April 2009MASTER MCSE ( Windows Server 2003 ) June 2007

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Leonardo Reyes Resume - February 2013

by Leonardo Reyes on Dec 07, 2011

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