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Recipe for successful outsourcing of Real Estate Services

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This is a presentation about outsourcing Real Estate Services and the factors to take into account for success. The presentation took place at the FM&Property Event on 19 & 20 October, 2011 at …

This is a presentation about outsourcing Real Estate Services and the factors to take into account for success. The presentation took place at the FM&Property Event on 19 & 20 October, 2011 at
The Belfry, Wishaw, Sutton Coldfield
West Midlands,B76 9PR
United Kingdom

Published in Business , Economy & Finance
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  • 1. Recipe for successful outsourcing of Real Estate Services
    FM&Property Event
    19 & 20 October, 2011
    The Belfry, Wishaw, Sutton Coldfield
    West Midlands,B76 9PR
    United Kingdom
  • 2. Why are youdoingthis?
    Outsourcing (process) orOuttasking(hands)
    Supplierconsolidation
    Staffreduction
    Business excelence
    Processalignment
    Someoneelsesolvingyour chaos?
    Recipe for successful outsourcing of Real Estate Services
    2
  • 3. Gather information
    Outlineyourneeds
    Requestfor Information
    Does the market offer what I amlookingfor?
    Redefineneeds
    Recipe for successful outsourcing of Real Estate Services
    3
  • 4. Scope of services
    Putting alleggs in one basket?
    Self performance
    Exclusivity vs. preferred
    Work load
    Financial services
    Recipe for successful outsourcing of Real Estate Services
    4
  • 5. Approach
    Step by step phasing in scope elements:etc…
    (1) Operational(2) Tacticalmgmt.(3) Strategic services
    Recipe for successful outsourcing of Real Estate Services
    5
    Transactions
    Lease Administration
    Portfolio Management
    Outsourcing 2012
  • 6. Fee models
    Where is the value?
    Alignment of goals
    Free services
    Transaction fees
    Accountmanagement
    Proftableclients
    Achievedsavings
    Recipe for successful outsourcing of Real Estate Services
    6
  • 7. Coverage
    Dots on the map
    Qualifiedstaff
    Regionalvariance
    Localstreghtsandweaknesses
    Recipe for successful outsourcing of Real Estate Services
    7
  • 8. Skilledworkforce
    Individuals–notthe company…
    Be aware of the bathtubcurve
    Recipe for successful outsourcing of Real Estate Services
    8
  • 9. Be in control of whathappens
    Retaininternal content matter expertise!
    Assign contract manager to manage performance
    Functionallocalinvolvement
    Recipe for successful outsourcing of Real Estate Services
    9
  • 10. Technology
    Internal systems
    Proprietry systems
    Transferability
    Separate IT solution?
    Recipe for successful outsourcing of Real Estate Services
    10
  • 11. Performance
    What are yourKPI’s?
    Alignment of goals
    Recipe for successful outsourcing of Real Estate Services
    11
  • 12. Governance
    Internal
    Business Units
    Facilitiesdepartment
    F&A
    Purchasing
    Service Provider
    Internal– External
    Do you have the mandateto act?
    Recipe for successful outsourcing of Real Estate Services
    12
    ?
  • 13. Communication
    Stakeholder management(all of them!!)
    Sell the messageinternally
    In every stage
    Recipe for successful outsourcing of Real Estate Services
    13
  • 14. Maturity
    Recipe for successful outsourcing of Real Estate Services
    14
    Outsource
    Ownorganisation
    Outtask
    Market (service provider)
  • 15. Procurementprocess
    Parallel process
    Cheaper≠ better
    Recipe for successful outsourcing of Real Estate Services
    15
    Stage 1
    Stage 0
    Stage 2
    Stage 6
    Pre Stage
    Stage 3
    Stage 4
    Stage 5
    Transformation Of
    Service Provision
    End Project
    Detail Bid
    Docs. Uploaded
    Legal Docs Uploaded
    & Bidders Commit
    Preferred Bidder
    Contracted
    Preferred Bidder Selected
    Change Plan
    Business Case
    Volume and
    Bidders Scoped
    Verification of Baseline,
    Go-Live
    Legal Docs. Published
    Bidders Acceptance
    & Intention to Bid
  • 16. Emergingsourcingstrategy*
    Best of Breed
    Bundled
    Integrator
    Recipe for successful outsourcing of Real Estate Services
    16
    CRE
    SP
    SP
    SP
    SP
    Service Provider
    Integrator
    SP
    SP
    SP
    SP
    CRE
    CRE
    *source: CoreNetGlobal’s Leader magazine, March/April 2011
  • 17. Transition & transformation
    Dedicatedinternal resources
    This is where the real work starts!
    Recipe for successful outsourcing of Real Estate Services
    17
  • 18. Recipe for successful outsourcing of Real Estate Services
    18
    Don’tbelieve in fairytales
  • 19. Aboutus
    Organisations that outsource the tactical and operational management of their real estate to REDEPT (The Real Estate Department) can free up and optimise their internal resources to support their strategic organisation goals. REDEPT are experts in real estate however operates from the perspective of the organisation.
    Recipe for successful outsourcing of Real Estate Services
    19
    Leon van Leersum FRICS has 15 years of professional experience in commercial real estate. He worked with Jones Lang LaSalle for eight years in The Netherlands and Central Europe (Czech Republic). From 2007 to 2011 Leon gained international corporate experience with Philips in transactions management and portfolio strategy. He was responsible for procuring and outsourcing of Philips’ global real estate services worldwide for a portfolio of approx. 60m square feet. Leon is board member of CoreNet Global Benelux, a member of the integrity board of RICS Netherlands and editorial board member of Corporate Real Estate Journal. In the Czech Republic he founded the local chapter of the RICS.
    Paul Stotesbury FRICS has 30 years of professional experience in commercial real estate in the Netherlands and the United Kingdom. He worked with international real estate consultancy firm Jones Lang LaSalle for 11 years where he was head of the Corporate Solutions department. From 1998 to 2006 Paul was chairman of the RICS in The Netherlands. In 2009 he became an independent consultant. He has broad experience in various aspects of real estate and has always specialised in providing advice to end users. Paul pioneered the use of procurement techniques for property acquisitions in The Netherlands.
    www.redept.eu