Recipe for successful outsourcing of Real Estate Services<br />FM&Property Event<br />19 & 20 October, 2011<br />The Belfr...
Why are youdoingthis?<br />Outsourcing (process) orOuttasking(hands)<br />Supplierconsolidation<br />Staffreduction<br />B...
Gather information<br />Outlineyourneeds<br />Requestfor Information<br />Does the market offer what I amlookingfor?<br />...
Scope of services<br />Putting alleggs in one basket?<br />Self performance<br />Exclusivity vs. preferred<br />Work load<...
Approach<br />Step by step phasing in scope elements:etc…<br />(1) Operational(2) Tacticalmgmt.(3) Strategic services<br /...
Fee models<br />Where is the value?<br />Alignment of goals<br />Free services<br />Transaction fees<br />Accountmanagemen...
Coverage<br />Dots on the map<br />Qualifiedstaff<br />Regionalvariance<br />Localstreghtsandweaknesses<br />Recipe for su...
Skilledworkforce<br />Individuals–notthe company…<br />Be aware of the bathtubcurve<br />Recipe for successful outsourcing...
Be in control of whathappens<br />Retaininternal content matter expertise!<br />Assign contract manager to manage performa...
Technology<br />Internal systems<br />Proprietry systems<br />Transferability<br />Separate IT solution?<br />Recipe for s...
Performance<br />What are yourKPI’s?<br />Alignment of goals<br />Recipe for successful outsourcing of Real Estate Service...
Governance<br />Internal<br />Business Units<br />Facilitiesdepartment<br />F&A<br />Purchasing<br />Service Provider<br /...
Communication<br />Stakeholder management(all of them!!)<br />Sell the messageinternally<br />In every stage<br />Recipe f...
Maturity<br />Recipe for successful outsourcing of Real Estate Services<br />14<br />Outsource<br />Ownorganisation<br />O...
Procurementprocess<br />Parallel process<br />Cheaper≠ better<br />Recipe for successful outsourcing of Real Estate Servic...
Emergingsourcingstrategy*<br />Best of Breed<br />Bundled<br />Integrator<br />Recipe for successful outsourcing of Real E...
Transition & transformation<br />Dedicatedinternal resources<br />This is where the real work starts!<br />Recipe for succ...
Recipe for successful outsourcing of Real Estate Services<br />18<br />Don’tbelieve in fairytales<br />
Aboutus<br />Organisations that outsource the tactical and operational management of their real estate to REDEPT (The Real...
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Recipe for successful outsourcing of Real Estate Services

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This is a presentation about outsourcing Real Estate Services and the factors to take into account for success. The presentation took place at the FM&Property Event on 19 & 20 October, 2011 at
The Belfry, Wishaw, Sutton Coldfield
West Midlands,B76 9PR
United Kingdom

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  • Thank you for practical tips regarding utsourcing Real Estate services.
    Free PowerPoint templates you can get here:
    http://www.smiletemplates.com/real-estate/powerpoint-templates/0.html
    Strongly recommend:)
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Recipe for successful outsourcing of Real Estate Services

  1. 1. Recipe for successful outsourcing of Real Estate Services<br />FM&Property Event<br />19 & 20 October, 2011<br />The Belfry, Wishaw, Sutton Coldfield<br />West Midlands,B76 9PR<br />United Kingdom<br />
  2. 2. Why are youdoingthis?<br />Outsourcing (process) orOuttasking(hands)<br />Supplierconsolidation<br />Staffreduction<br />Business excelence<br />Processalignment<br />Someoneelsesolvingyour chaos?<br />Recipe for successful outsourcing of Real Estate Services<br />2<br />
  3. 3. Gather information<br />Outlineyourneeds<br />Requestfor Information<br />Does the market offer what I amlookingfor?<br />Redefineneeds<br />Recipe for successful outsourcing of Real Estate Services<br />3<br />
  4. 4. Scope of services<br />Putting alleggs in one basket?<br />Self performance<br />Exclusivity vs. preferred<br />Work load<br />Financial services<br />Recipe for successful outsourcing of Real Estate Services<br />4<br />
  5. 5. Approach<br />Step by step phasing in scope elements:etc…<br />(1) Operational(2) Tacticalmgmt.(3) Strategic services<br />Recipe for successful outsourcing of Real Estate Services<br />5<br />Transactions<br />Lease Administration<br />Portfolio Management<br />Outsourcing 2012<br />
  6. 6. Fee models<br />Where is the value?<br />Alignment of goals<br />Free services<br />Transaction fees<br />Accountmanagement<br />Proftableclients<br />Achievedsavings<br />Recipe for successful outsourcing of Real Estate Services<br />6<br />
  7. 7. Coverage<br />Dots on the map<br />Qualifiedstaff<br />Regionalvariance<br />Localstreghtsandweaknesses<br />Recipe for successful outsourcing of Real Estate Services<br />7<br />
  8. 8. Skilledworkforce<br />Individuals–notthe company…<br />Be aware of the bathtubcurve<br />Recipe for successful outsourcing of Real Estate Services<br />8<br />
  9. 9. Be in control of whathappens<br />Retaininternal content matter expertise!<br />Assign contract manager to manage performance<br />Functionallocalinvolvement<br />Recipe for successful outsourcing of Real Estate Services<br />9<br />
  10. 10. Technology<br />Internal systems<br />Proprietry systems<br />Transferability<br />Separate IT solution?<br />Recipe for successful outsourcing of Real Estate Services<br />10<br />
  11. 11. Performance<br />What are yourKPI’s?<br />Alignment of goals<br />Recipe for successful outsourcing of Real Estate Services<br />11<br />
  12. 12. Governance<br />Internal<br />Business Units<br />Facilitiesdepartment<br />F&A<br />Purchasing<br />Service Provider<br />Internal– External<br />Do you have the mandateto act?<br />Recipe for successful outsourcing of Real Estate Services<br />12<br />?<br />
  13. 13. Communication<br />Stakeholder management(all of them!!)<br />Sell the messageinternally<br />In every stage<br />Recipe for successful outsourcing of Real Estate Services<br />13<br />
  14. 14. Maturity<br />Recipe for successful outsourcing of Real Estate Services<br />14<br />Outsource<br />Ownorganisation<br />Outtask<br />Market (service provider)<br />
  15. 15. Procurementprocess<br />Parallel process<br />Cheaper≠ better<br />Recipe for successful outsourcing of Real Estate Services<br />15<br />Stage 1<br />Stage 0<br />Stage 2<br />Stage 6<br />Pre Stage<br />Stage 3<br />Stage 4<br />Stage 5<br />Transformation Of<br />Service Provision<br />End Project<br />Detail Bid<br />Docs. Uploaded<br />Legal Docs Uploaded<br />& Bidders Commit<br />Preferred Bidder<br />Contracted<br />Preferred Bidder Selected<br />Change Plan<br />Business Case<br />Volume and<br />Bidders Scoped<br />Verification of Baseline,<br />Go-Live<br />Legal Docs. Published<br />Bidders Acceptance<br />& Intention to Bid<br />
  16. 16. Emergingsourcingstrategy*<br />Best of Breed<br />Bundled<br />Integrator<br />Recipe for successful outsourcing of Real Estate Services<br />16<br />CRE<br />SP<br />SP<br />SP<br />SP<br />Service Provider<br />Integrator<br />SP<br />SP<br />SP<br />SP<br />CRE<br />CRE<br />*source: CoreNetGlobal’s Leader magazine, March/April 2011<br />
  17. 17. Transition & transformation<br />Dedicatedinternal resources<br />This is where the real work starts!<br />Recipe for successful outsourcing of Real Estate Services<br />17<br />
  18. 18. Recipe for successful outsourcing of Real Estate Services<br />18<br />Don’tbelieve in fairytales<br />
  19. 19. Aboutus<br />Organisations that outsource the tactical and operational management of their real estate to REDEPT (The Real Estate Department) can free up and optimise their internal resources to support their strategic organisation goals. REDEPT are experts in real estate however operates from the perspective of the organisation.<br />Recipe for successful outsourcing of Real Estate Services<br />19<br />Leon van Leersum FRICS has 15 years of professional experience in commercial real estate. He worked with Jones Lang LaSalle for eight years in The Netherlands and Central Europe (Czech Republic). From 2007 to 2011 Leon gained international corporate experience with Philips in transactions management and portfolio strategy. He was responsible for procuring and outsourcing of Philips’ global real estate services worldwide for a portfolio of approx. 60m square feet. Leon is board member of CoreNet Global Benelux, a member of the integrity board of RICS Netherlands and editorial board member of Corporate Real Estate Journal. In the Czech Republic he founded the local chapter of the RICS.<br />Paul Stotesbury FRICS has 30 years of professional experience in commercial real estate in the Netherlands and the United Kingdom. He worked with international real estate consultancy firm Jones Lang LaSalle for 11 years where he was head of the Corporate Solutions department. From 1998 to 2006 Paul was chairman of the RICS in The Netherlands. In 2009 he became an independent consultant. He has broad experience in various aspects of real estate and has always specialised in providing advice to end users. Paul pioneered the use of procurement techniques for property acquisitions in The Netherlands.<br />www.redept.eu<br />

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