Employment Outlook andSalary Guide 2011/12a tool for workforce planningmalaysiaRecruitment | Outsourcing | Consulting Recr...
Contents4	    Executive Overview6	    Key Findings8	    Banking and Finance12	   Call Centre13	   Function Support15	   Hu...
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforcesolutions. Kelly® offers a comprehensive arr...
ExecutiveOverviewWe are pleased to present the Kelly Malaysia Employment Outlook and Salary Guide 2011/12, a comprehensive...
recruitment.outsourcing.consulting.               employment outlook and salary guide 2011/2012 5
Key FindingsThe ‘Employment Outlook and Salary Guide 2011/2012’ was                  Staffing opportunitiesinitiated to pr...
The government is aiming to increase the number of skilled workforce        As talent mobility is rampant in the globalize...
banking & finance                                                                                                         ...
Min.        Max.                                              Experience                                                  ...
banking & finance continued                                                                                               ...
Min.        Max.                                               Experience                                                 ...
call centre                                                                                                               ...
function support                                                                                                          ...
FUNCTION SUPPORT continued                                                                                                ...
human resources                                                                                                           ...
logistics & warehousing                                                                                                   ...
sales & marketing                                                                                                         ...
SALES & MARKETING continued                                                                                               ...
information technology                                                                                                    ...
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
Salary guide 2011-2012
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Salary guide 2011-2012

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Salary guide 2011-2012

  1. 1. Employment Outlook andSalary Guide 2011/12a tool for workforce planningmalaysiaRecruitment | Outsourcing | Consulting Recruitment | Outsourcing | Consulting
  2. 2. Contents4 Executive Overview6 Key Findings8 Banking and Finance12 Call Centre13 Function Support15 Human Resources16 Logistics & Warehousing17 Sales & Marketing19 Information Technology23 Engineering & Technical26 General and Specialist Recruitment Services
  3. 3. Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforcesolutions. Kelly® offers a comprehensive array of outsourcing and consulting servicesas well as world-class staffing on a temporary, contract and permanent basis. Servingclients around the globe, Kelly provides employment to more than 530,000 employeesannually. Revenue in 2010 was $5 billion.Kelly has been at the forefront of the recruitment industry for over 60 years and has setthe industry benchmark with our innovative recruitment and retention strategies. Wepride ourselves in delivering a high level of customer service and providing the righttalent in accordance with our clients’ requirements. All our candidates undergoa stringent screening process to ensure they are the best possible fitfor the job.For more than 27 years in Malaysia, and with offices across the regions, Kelly hasin-depth experience working with Malaysia’s leading companies and delivering the besttalent available.kellyservices.com.my All rights reserved. No part of this book may be reproduced or transmitted in any form without the written permission from Kelly ServicesMalaysia. The information contained in the Kelly Employment Outlook and Salary Guide is intended for educational purposes only. KellyServices Malaysia takes no responsibility for any liabilities that emerge based on the information contained in this guide.
  4. 4. ExecutiveOverviewWe are pleased to present the Kelly Malaysia Employment Outlook and Salary Guide 2011/12, a comprehensive reference tool on the salarytrends, job titles and employment outlook across industries.The aim of this ‘Employment Outlook and Salary Guide’ is to provide an insight to the latest salary ranges for various positions across industriesin Malaysia through a compilation of salaries and job titles. The salary ranges are indicative of actual transactions between employers andemployees and represent a reflection of the marketplace. The compiled findings are presented in an easy to read format for your reference.The Malaysian economy registered a growth rate of 4.6 per cent in the first quarter of 2011. The expansion in domestic demand wassupported by higher private sector spending with the Services sector recording a steady growth path by posting 5.9 per cent in this quarter.Wholesale and Retail, Communication, Transport, Logistics and the Hospitality sub-sectors remained optimistic. In addition, the Finance andInsurance sub-sector showed favorable momentum (6.8 per cent) mainly attributed by higher loans and insurance premium.Following the positive economic growth of 4.6 per cent in the first quarter of 2011, employment prospects have improved with strongerlabour demand in various sectors of the economy, in line with the steady pace of growth of the Malaysian economy. Public sector capitalinvestment was channeled mainly into the transportation, education and industrial sectors. MSC Malaysia is estimated to provide 50,000 totaljobs and RM 5.5bil investments by 2015 with cloud-based computing services set to become the next engine of growth. The governmentis embarking on an innovative digital economy framework that will culminate in the development of a Digital Malaysia Masterplan. Bypromoting the growth of Internet penetration and social ICT use, creating integrated and interconnected development in every sector, it isexpected that by year 2020, broadband penetration will extend to cover the whole country which will generate about 3.3 million high-incomejobs.Gross Foreign Direct Investment (FDI) amounting to RM7.8 billion were channeled mainly into manufacturing, services and mining sectors.This provided favorable labour market conditions and continuous demand for talent in the Information Technology, Engineering, Healthcare,Digital and Telecommunications, Outsourcing, Education, Call Centre and Islamic Banking and Finance sectors.Whilst, we hope this ‘Employment Outlook and Salary Guide 2011/2012’ will serve as a handy reference tool for you, we are always on handto assist you with current data and also support you in developing recruiting strategies and programs to suit your specific needs.We trust you find this ‘Malaysia Employment Outlook and Salary Guide 2011/2012’ from Kelly Services resourceful to your business.Melissa NormanManaging Director, Singapore and MalaysiaA copy of this guide will be available on our website in July 2011. Visit us at: kellyservices.com.myDisclaimer: Monthly salary ranges are subject to economic fluctuations. Monthly salary ranges exclude other bonuses, allowances andEmployer EPF contributions.4 employment outlook and salary guide 2011/2012
  5. 5. recruitment.outsourcing.consulting. employment outlook and salary guide 2011/2012 5
  6. 6. Key FindingsThe ‘Employment Outlook and Salary Guide 2011/2012’ was Staffing opportunitiesinitiated to provide our customers with a benchmark of salary rangespracticed across various industries and positions within Malaysia. Talent with a genuine ability to build long-term, successful,An overview of the employment market is incorporated to provide professional relationships with clients, in addition to selling a producta more detailed insight into the job opportunities across industries. or service are in great demand to keep the business moving forward.The information was tabulated during the 4th quarter of 2010 till the Organizations look for professionals who possess relevant andbeginning of the 2nd quarter of 2011. transferable skills. As products and services continually evolve and become targeted to individual customer needs, it is driving higherAsia is in a middle of a big growth cycle and the world is starting demand for Sales and Marketing professionals, especially those atto recognize that Asia is where that growth is. With the Economic the mid and senior levels, with the relevant base of technical skillsTransformation Programme (ETP) reaching a new milestone with a and knowledge to manage the Brand experience and ensure thattotal RM170.28bil in investment recorded since its launch in October their Brands are market leaders. Mid and senior level talent with a2010, it is expected to provide the thrust for Malaysia to achieve a track record and high performers are in great demand, recording ahigh-income economy by 2020. On a cumulative basis, the ETP has 15% - 20% increase in salary with attractive commission packages.to date recorded RM220.15bil in gross national income (GNI) andcreated 362,396 new jobs. It will form the impetus for the various With the growth momentum arising from the Service industry, there isindustry and sub-sectors. an increase in the hiring of capable and well rounded personnel who can handle reception, administration and accounting responsibilities.Employers are now focusing on employing graduates armed with Administrative, procurement, legal and secretarial workforce whoknowledge of the profession and competency, who are critical can handle diverse portfolios and play an active role towards thethinkers and problem solvers with good communication skills within company’s growth are in continuous demand.the sales and marketing functions. Most organizations offer thesefresh graduates lower basic salary and higher performance based Demand for customer service people is growing rapidly as employerstiered incentives and commission. move from unproductive old style office jobs to the new multi-service roles. Customer service jobs now equate to people providing valuableMalaysia is viewed as an exemplary finance market hub and has commercial services across a whole industry spectrum. Malaysia withachieved the status of being recognized as the centre for Islamic its pool of multilingual workforce have helped maintained Malaysia’sfinance in South East Asia. About 30 new banking franchises have foothold in the call centre industry. On average, 85% of agents arebeen created and these include locally incorporated foreign banks, multilingual with English, Cantonese, Mandarin and Hindi as theinvestment banks, Islamic banks and international Islamic banks. This most commonly spoken languages. Telemarketers are provided nothas intensified the demand for talent. just with training but with benefits such as allowances for fluency in languages other than English and Bahasa Malaysia. There is aExpansion in the banking sector is also via the ‘e-equation’ of mobile growing demand for candidates who can speak Korean, Japaneseand online banking. Providing digital age offerings will redefine and Bahasa Indonesia.customer engagement and relationship management for the bankingindustry. This has increased the demand for top line and bottom line Malaysia continues to be seen as an attractive logistics hub with thetalent pool. There is a huge demand for talent experienced in Islamic strategic developments and growth supported by the outsourcingbanking offerings and a noticeable increase in management trainee industry. In a bid to increase cost efficiency, companies continue toprograms targeting fresh graduates. The war for talent is unrelenting outsource their logistics and supply chain functions. Salary in thisand will continue for the banking sector. Salary increases of 12% industry has however remained steady as companies work towardsfor mid to senior managerial roles requiring 7 - 10 years industry managing cost efficiencies with the increase in petrol prices.experience will continue as competition for talent intensifies. Thedemand for talent is on the rise for areas such as wealth management, SKILLS AND SPECIALIZATION IN DEMANDIslamic finance and investment advisory services. Job creation in thefinance and business services sector accounted for 15,900 jobs. The battle for skilled talents in Malaysia continues unabated. This shortage of skilled workforce is attributed to the exodus of talented,Malaysia’s Call Centre industry continues to go from strength to professional Malaysians to work and reside overseas, in economicallystrength and there are over 600 centres. In 2010, a 20 – 25 percent more advanced countries with attractive pull factors such as highergrowth is expected, compared to 17 per cent in 2009, with a market income, wider exposure and opportunities, better quality of lifesize of US$27.52 million (RM94 million) and Malaysia’s contact centre and education for their family. Technical and vocational schools aretotal number of seats is expected to reach 32,470. Call Centers that currently producing declining number of graduates and quality ofare providing outsourcing services on behalf of other organizations graduates is inadequate. The mismatch of skills set of graduatingindicated the key type of services they provide are customer service, students and the rising need to produce employable graduates intechnical support, sales calls (order taking and tracking), and principle does act as a drag on development and economic growth.complaint resolution.6 employment outlook and salary guide 2011/2012
  7. 7. The government is aiming to increase the number of skilled workforce As talent mobility is rampant in the globalize platform, companiesin the country to at least 40 per cent - targeting 14.5 million workforce need to increase their focus and investment on how they managewithin a period of 10 years. Cooperation between the government people through change which includes redefining employees’and the private sector will help it achieve the target as more than roles in the organization, training and development, and employee300,000 skilled workforce needs to be produced annually through engagement. This will provide the push model to accelerate Malaysiapublic and private higher learning institutions, polytechnics as well as in producing a highly skilled workforce and ultimately to achieve itspublic and private training centres. objective of becoming a high income economy.The Information Communication Technology (ICT) sector will To capitalize on the growing cachet of the technology industry,become the cornerstone for Malaysia’s journey towards achieving a tertiary and higher education nationwide have started to revampfully developed high-income economy by 2020 and is expected to their curriculum to emphasize the breath of careers that use computercontribute 10.2% to the nation’s gross domestic product by 2015. science as diverse as finance and linguistic and the practical resultsIn Malaysia, there are over 200 local companies specifically focused of engineering.in the area of animation, post-production, e-learning, mobile andcreative content and more than 1,900 ICT companies operating HR practitioners experienced in a full spectrum of HR capabilitieswithin the MSC Malaysia area, ranging from Internet-based business are continually in demand. Managerial roles with a minimumsolutions and services providers to software application and services requirement of 5 – 8 years of HR experience saw an average increaseproviders. These companies are offering the services of more than of 12% in salary. A further observation has been the emphasis7,000 skilled and experienced professionals. Technology is one of placed on employer branding and how organizations engagethe few bright spots in the economy, with jobs growing at double the and develop talent, to elevate their organizations as employers ofrate of job growth over all other sectors. choice. There has been a demand for experienced and certified HR trainers as organizations focus on building their staff strength toWith the rise in ‘cloud’ technology, there will also be an increasing meet future company growth plans. Implementations of training anddemand for ICT professionals with skills in networking, security and development programs to coach and train employees, mentoringcreative multimedia within the next three (3) years. Other staffing programs to motivate and meet career progression plans andtrends include rich Internet applications (an aftermath of Web 2.0) succession planning have increased the demands and challengesand mobile development arising from smart phones impact into the within the HR fraternity.markets. A noticeable increase of 15% - 20% in salary for talent with5 – 8 years relevant IT experience has been steering the employment With a continuous debate on extending the retirement age inmarket within the Information Technology industry due to the Malaysia, there are also concerns that the new model of aging –shortage of highly skilled workforce within this industry. of being vigorous and engaged and doing for others – denies the reality of aging. The biggest challenge is to build an infrastructureWithin the engineering and technical industry, there appears to to support the ageing workforce and this means that government,be a noticeable increase of about 15% in salary compared to last employers, nonprofit groups and others need to work together. Theyear due to the shortage of talent. Contract staffing has seen an focus is to create more flexible job situations where older peopleincrease in demand with the implementation of various development could work and still be paid well – although less than a full salaryprojects, in line with the expected growth of the property and – but work fewer hours and pursue other goals as well. This meansconstruction industry between 3.5% - 4% until 2015. With several that organizations need to incorporate and implement retirementstrategic developments for long term national growth in place, these options long before their older workforce leave their jobs. Suchdevelopments are some of the several attractive elements to further implementations and change need to be implemented professionstrengthen Malaysia’s global attractiveness in pulling in international by profession and based on skill set. With the scarcity of talent andinvestors and businesses. a multigenerational workforce, melting the two distinct generations between the Generation Y and Baby Boomers with mentoring andHUMAN RESOURCES STRATEGIES coaching programs is beginning to evolve in many organizations as they build their teams for future growth and ensure a continuousConsider how drastically the world of work has changed over the last talent pool.30 years.1980s: it was about working better – reengineering1990s: it was about working cheaper – outsourcing2000s: it was about working elsewhere – offshoring2010s : it is about working anywhere - mobility employment outlook and salary guide 2011/2012 7
  8. 8. banking & finance Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)BANKINGRelationship Manager Degree/ 8 yrs Participate actively in the marketing of islamic banking products 8000 11000 Professional/ and services to existing and new clients. Draw up credit facility Masters proposals and maintain existing loan accounts.Business Intelligence Degree/ 8 yrs Ensure a standardized process for reporting is set in place and 8000 13000Manager Masters ongoing reports are provided to management through set periods. Responsible of ensuring quality data and analysis from the Islamic Banking perspective is provided so management ensures proper decision making.Investment Analyst Degree/ 5-10 yrs Detailed analysis and reporting on potential governmental 8000 15000 Professional investment. Research areas including share prices and government linked companies’ abilities to pay back their debts. Review of feasibility studies including projected financials and preparation of investment recommendation reports.Product Development Head Degree/ 5-10 yrs Developing products and programs for Islamic Banking and 8000 20000 Masters responsibility to make appropriate recommendations and obtain required management approvals.Head of Syariah Compliance Degree/ 5-10 yrs To provide Syariah advisory assistance as first point of reference 8000 20000 Masters to other divisions and other related parties in structuring banking and finance products and ensuring its concepts, features and documentations are compliant with the Syariah rulings.Head Credit Risk Degree 8 yrs Perform credit evaluation and provide recommendation to Credit 8000 15000 Committee. Recommend appropriate structuring to mitigate inherent risks. Develop and maintain corporate credit risk policies and guidelines. Develop and maintain appropriate credit portfolio.Head Sales Degree/Post 8 yrs Execute and implement sales plan strategies to effectively be able 8000 15000 Graduate to do charge cards acquisition. Plan effective sales executions and Diploma/ recommend alternative measures to address changing market Professional environment on charge cards. Degree/ Masters DegreeHead Merchant Degree/Post 10 yrs Responsible to drive merchant business and merchant sales. 8000 15000 Graduate Terminal management, IT support and product support. Handling Diploma/ of external sales channels. Professional Degree/ Masters DegreeSenior Manager - Compliance Degree 5 yrs Supervisory role to ensure Banks compliance with relevant 7000 10000 regulatory authorities. Provide in-house advice to operating units on regulatory, reputational and ethical matters. Develop compliance policies and procedures and ensure that new/amended policies.Branch Manager Degree 5-6 yrs Responsible for the operational activities of branch. Ensure 6000 8000 compliance of companys policies, procedures and standard and other regulatory requirements in all operational activities. Plan and execute for business growth and development.Compliance Manager Degree 4-5 yrs Custodian of the standard of compliance, internal control and risk 5000 7000 management . Take lead and implement reviews and corrective actions. Key liaison with necessary regulators and internal parties on compliance and risk management.Risk Management Manager Degree 4-7 yrs Identify key risks and mitigating factors of potential investments, 5000 9000 develop and implement risk-assessment models and methodologies, produce reports and presentations that outline findings, explain risk positions, and recommend changes. Hot job8 employment outlook and salary guide 2011/2012
  9. 9. Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Fund Accountant Manager Degree 3-7 yrs To manage a Fund Accounting team who handles the financial 5000 8000 reporting requirement for different portfolios of alternative investment fund structures, ensuring the efficient delivery of high quality financial reports. Also to focus on client relationship.Relationship Manager Degree 3-5 yrs Sales and investment for high net worth clients. Cross sell products 4000 7000 and enhance customer relationships.Compliance Officer Degree 4-5 yrs Custodian of regulatory compliance requirements and bank policy 4000 6000 & formulate necessary guidance. Review and ensure adequacy of product transparency and disclosure and compliance with local regulatory requirements. Implement necessary internal communication on regulatory related requirements & reporting.Assistant Branch Manager Degree 1-3 yrs Assist in overseeing the daily branch activities & supervision of all 3500 5000 staff.Credit Manager Degree 1-3 yrs Manage team of credit supervisors. Monitor application procedures, 3300 3800 policies & standards.Treasury Officer Degree 4-5 yrs Process booking and validation of trades. Prepare and update 3000 5000 reports for management. Handle reconciliation and ensure settlements are timely and accurate.Corporate Recovery Degree 4-5 yrs To execute strategies for collection of non performing loans. 3000 4500Executive To formulate and promote appropriate settlement proposals, negotiate acceptance and manage execution to meet collection targets.Credit Analyst Degree 4-5 yrs Cash flow, papers, industry research, evaluate risk, submit to 3000 4000 management and marketing for approval and presentation to clients.Internal Auditor Degree 2-3 yrs To conduct internal audit function for headquarters and branches. 2500 3500 Liaise with necessary management and develop reports and action plan.Personal Financial Consultant Degree 1-2 yrs Promote and market wealth management or consumer products 2200 3000 sales. Actively participate in campaigns and roadshows to create product awareness and solicit new business.Sales Officer / Executive Diploma/ 0-1 yrs Source new leads and develop new business for consumer 1700 2200 Degree products.Credit & Loans Officer Diploma/ 1-3 yrs Evaluate and process applications. Investigate credit risk. Promote 1600 2200 Degree bank products and services.Management Trainee Diploma/ 1-3 yrs Management training. Learn daily operations of branch. Perform 1200 3000 Degree operations, credit, collection & loan activities.Bank Clerk SPM/STPM 0-1 yrs Data Entry, Filing and support duties for department. 1100 1300Bank Teller SPM/STPM 1-3yrs Answering customer enquiries. Open new accounts. Receive 950 1200 deposits & pay out withdrawals. Update customers details. Record transactions. Balance cash.Loans Clerk SPM/STPM 1-3 yrs Support loans department with routine administrative tasks. Filing. 900 1000 Typing. Hot job employment outlook and salary guide 2011/2012 9
  10. 10. banking & finance continued Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)FinanceFinance Manager Degree 8-10 yrs Prepare financial reports, i.e. income, expenses, capital usage 8000 12000 & cash-flow. Preparation of strategic plans, budgets & financial forecasts. Develop accounting and management policies & procedures.Finance and Administrative Degree/Post 5 yrs Handle full specs of Finance. Manage the administration and HR 7000 10000Manager Graduate matter. Report to GM and/or to Finance Director. Provide reports Diploma/ periodically. Professional DegreeInternal Audit Manager Degree 5 yrs Ensure the Internal Audit function fulfils its objectives and effectively 7000 10000 assists the Management. Appraise the efficiency and effectiveness of operational processes and controls. Develop audit frameworks, control tools and processes. Promote risk management.Finance Manager - Degree 5-7 yrs Provide investment advisory services to clients while in line 7000 10500Investment with clients expectations and requirements. Research on other investment schemes.Accountant (senior) Diploma/ 6-7 yrs In charge of general accounting that involves preparation of 7000 12000 Degree/ statistical data & financial reports concerning profits, cash & ACCA/CIMA/ inventory. Analyse, report & give advice on the financial dealings of MACPA/CPA organizations/individuals. Advise on associated record-keeping & compliance requirements.Audit Senior Degree/ 4-5 yrs Involved in audit process and audit planning. Ensure compliance 5000 8000 Professional with statutory reporting. Good knowledge of computerised Certificate accounting and auditing record keeping systems.Accountant Degree/ 2-3 yrs In charge of general accounting that involves preparation of 5000 7000 Professional statistical data & financial reports concerning profits, cash & Certificate inventory. Analyse, report & give advice on the financial dealings of organizations/individuals. Advise on associated record-keeping & compliance requirements.Claims Manager Diploma/ 4-5 yrs Handle escalated claims to assess. Liaise with necessary parties for 4500 7000 Degree investigation. Supervisory duties.Credit Control Manager Diploma/ 4-6 yrs Determine credit worthiness of clients. Formulate credit and 4000 6000 Degree collection policy. Negotiate with past due accounts. Take appropriate action against delinquent accounts. Supervisory duties.Accounts Payable Manager Degree 3-4 yrs Ensure timely payments of vendor invoices, expense vouchers & 4000 5000 maintain accurate records & control reports. Manage a staff of administrators/clerks.Cost Accountant Diploma/ 3-4 yrs Responsible for analysing and reporting on all materials/parts 3500 6000 Degree/ of operations and inventory. Monthly closing and reconciliation. ACCA/CIMA/ Participate in budget and forecast. Provide costing reviews and MACPA/CPA analysis.Financial Analyst Degree 3-4 yrs Conduct financial analysis, projects & statistical studies. 3500 6000 Hot job10 employment outlook and salary guide 2011/2012
  11. 11. Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Finance Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to a team of clerical staff. Assist in the 3000 4500 Diploma/ analysis of financial statements & year-end closing/audits. Professional CertificateTeam Leader - Accounts Diploma/ 3-4 yrs Supervise and monitor team of Accounts Specialist. Check 3000 4500 Degree transactions and handle escalations. Provide and prepare monthly reports on service levels and KPI achievement.Auditor Degree/ 2-3 yrs Ensure authenticity & accuracy of financial statements, especially 2500 5000 Professional assets & liabilities. Analyse samples of work done & conduct Certificate procedural interviews.Accounts Executive LCCI 1-3 yrs Perform full set of accounts under supervision of Accountant. 2500 4000 Intermediate Maintain records of company transactions according to standard /Diploma/ procedures/forms. Prepare statements for management budgets Professional and cash flow forecast and tax returns. CertificateUnderwriting Officer Diploma/ 1-3 yrs Underwrite life and health insurance products and investment link 2500 3500 Degree products. Determine risk and liaise with necessary parties to assist company to form sound decisions.Accounts Specialist (AP/AR) Diploma/ 1-2 yrs Record & compile summaries of organization’s financial transactions 2200 3500 Degree for management purposes. Handle partial set of accounts.Fund Accounting Exec Diploma/ 0-2 yrs Conduct and prepare periodic and ad hoc valuations of customers 2200 3000 Degree portfolio, compliant with necessary standards. Ensure compliance with investment management agreements, mandates and regulatory guidelines.Accounts Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to clerical staff. Assist in the analysis of 2200 4000 Diploma/ financial statements & year-end closing/audits. Professional CertificateCredit Control Officer Diploma/ 2-4 yrs Contact customers. Send follow-up inquiries. Negotiate with past 2200 3000 Degree due accounts for debt recovery.Claims Officer Diploma/ 1-3 yrs Handle processing of claims to assess and approve within limit. 2000 2800 Degree Ensure service levels are met.Payroll Clerk SPM/LCCI 1-2 yrs Calculate, prepare & distribute payroll, take into account overtime 2000 2800 & deductions such as tax, EPF, SOCSO, insurance payments, etc.Audit Asst Diploma/ 0-1 yrs Assist in administration process of audit. Liaise with clients 2000 2500 Degree on schedule and arrangements. Prepare reminder letters and confirmations. Compile reports for review.Accounts Assistant/Accounts SPM/ 1-2 yrs Record & compile summaries of organizations financial transactions 1500 2000Clerk/Assistant Certificate/ for management purposes. Handle partial set of accounts. DiplomaCredit Control Clerk Diploma/ 1-2 yrs Handle administration of Accounts Receivables. Data entry. Prepare 1500 2200 Degree documentation of loans & accounts that have amounts owing & forward reports for legal action. Hot job employment outlook and salary guide 2011/2012 11
  12. 12. call centre Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Call Centre Manager Diploma/ 4-5 yrs Implement service strategies. Oversee daily operations as well as 7000 10000 Degree marketing, sales & IT. Ensure service levels are met. Plan workflow & structure. Solve escalated complaints. Motivate & lead teams. Work with HR to assist in recruiting, staff appraisals & training. Good project management skills.Operations Manager Diploma/ 4 - 5 yrs Oversee a certain type of service/division. Report to Call Centre 6000 10000 Degree Manager. Handle internal inquiries & divisional operations.Senior Client Account Diploma/ 5-7 yrs Execute strategies and initiatives on behalf of client. Understand 6000 8000Manager Degree deliverables and liaise with client continuously on outcomes. Monitor project/program effectiveness and performance. Negotiate and manage client expectations and conduct business reviews.Client Account Manager Diploma/ 3 - 4 yrs Execute strategies and initiatives on behalf of client. Understand 3500 5000 Degree deliverables and liaise with client continuously on outcomes. Monitor project/program effectiveness and performance. Negotiate and manage client expectations and conduct business reviews.Quality Assurance Team SPM/Diploma/ 2-5 yrs Conduct call monitoring to assess and provide feedback. Identify 3500 5000Leader Degree and recommend training and improvement areas to Training and Operations. Hold briefing and communication sessions to update and remind on service levels and standards.Trainer Diploma/ 2-3 yrs Work with HR & Call Centre Manager to provide training. Train 3500 4500 Degree on systems, procedures & product knowledge. Facilitate & plan training schedules.Call Centre Supervisor SPM/Diploma/ 4-5 yrs Lead team leaders. Build relationships with clients. Resolve 3000 5000 Degree customer issues. Work with team members to hit targets & maintain service levels.Team Leader SPM/Diploma/ 3-4 yrs Oversee team of junior & senior officers. Handle HR issues: 3000 5000 Degree discipline & counseling. Shift scheduling.Help Desk Agents Diploma/ 2-5 yrs Assist customers in IT related matters through telephone, IT remote 3000 4500 Degree desktop (1st Level).Workforce Management Diploma/ 2-3 yrs Prepares scheduling and rostering support based on service 3000 4500Analyst Degree level requirement. Provides call volume forecasts, staffing level requirements, call pattern reports and analysis to management.Protection Service Agent Diploma/ 1-3 yrs Investigate fraud transactions, analyze transactions done by 2800 3500 Degree customers.Quality Assurance Executive Diploma/ 2-3 yrs Conduct call monitoring to assess and provide feedback. Identify 2500 4000 Degree and recommend training and improvement areas to Training and Operations. Hold briefing and communication sessions to update and remind on service levels and standards.Senior Customer SPM/Diploma/ 2-3 yrs Oversee small team of officers. Supervise & assist in training. 2500 3500Service Officer Degree Handle customer enquiries.Customer Service Officer SPM/Diploma/ 1-2 yrs Handle all inbound calls. Answer customer enquiries. Resolve 1800 2500 Degree customer issues. Promote new & old products.Billing Officer/Assistant Diploma/ 1-2 yrs Validate reports against billing data and liaise with necessary parties 1800 2000 Degree to request and follow-up on all relevant information to support correct, timely and complete billing. Reconcile billing data to ensure accurate and complete invoicing.Inbound Agents SPM/Diploma/ 0-3 yrs Telemarketing products. 1600 2200 DegreeOutbound Agent SPM/Diploma/ 2-3 yrs Sell products/services via telephone. Market intelligence. 1600 2200 Degree Commission basis.Credit Collectors SPM/Diploma/ 1-3 yrs Debt Collection through telephone. 1600 2200 Degree Hot job12 employment outlook and salary guide 2011/2012
  13. 13. function support Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Finance and Admin Manager Diploma/ 8-10 yrs Handle full spectrum of finance and accounting. Manage daily 8000 10000(senior) Degree/ ACCA accounting duties. Prepare and ensure timely submission of financial reports. Update and maintain database. Responsible for stationery, claims and administrative support work.Purchasing Manager Degree Manage and lead the procurement functions and activities within 7000 9000 operational and financial budgetary constraints. Establish policies and procedures, manage departmental budgets, set direction and develop training programs. Responsible for negotiation strategies.Personal Assistant to CEO Diploma/ 8-10 yrs Serve top management. Perform secretarial duties and manage 6000 8000 Degree meetings, writing of minutes and prepares reports. Organize time and schedules and arrangement of functions to be attended.Office Manager Diploma Min 6 yrs Ensure operations run smoothly. Vendor management, basic 5000 6500 procurement of office supplies, general HR duties, reconciliations, report preparations and general administration.Executive Secretary / PSC Certificate/ 3-5 yrs Serve top management. Perform clerical, secretarial and 4000 7000Personal Assistant Diploma stenographic duties. Screen telephone calls and personal callers.Safety Officer Licensed Safety 4-7 yrs Lead and coordinate safety activities of the company, to advise 3500 5000 Officer and update management on government policies, affairs and requirement. Ensure compliance to regulatory requirement.Administrator Diploma/ 3-5 yrs Contribute to the smooth and efficient operations of the office by 2600 4000 Degree undertaking all of the day-to-day office administration functions. Support teams and provide basic support roles to secretaries.Procurement Executive Degree 3-5 yrs Compile and compare suppliers and vendors in terms of quality and 2600 5000 pricing to identify best possible option.Purchasing Executive Degree 4-7 yrs Prepare monthly production plan and material requirement plan. 2500 5000 Source, negotiate and purchase raw material and consumable.Litigation Paralegal Degree 1-2 yrs Draft and prepare court documentation, liase with client/external 2500 4000 parties, draft bills and general management report.Finance and Admin Executive Diploma/ 2-4 yrs Handle full spectrum of finance and accounting. Manage daily 2500 4500 Degree/ ACCA accounting duties. Prepare and ensure timely submission of financial reports. Update and maintain database. Responsible for stationery, claims and administrative support work.Document Controller Diploma/ 2-5 yrs To establish and maintain system for electronic copies of paper 2500 4500 Degree documents and file originals, being careful to maintain an organized system for locating documents at a later time and to adhere to security and confidentiality guidelines.Secretary PSC/Diploma 2-3 yrs Schedule appointments. Give information to callers. Take dictation. 2500 4000 Relieve officials of clerical work and minor administrative duties.Service Specialist Diploma/ 1-3 yrs Writing reports analyzing the customer service provided, 2200 3500 Degree developing feedback on customer service and complaints procedures, policies and standards for organization or department, handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. Hot job employment outlook and salary guide 2011/2012 13
  14. 14. FUNCTION SUPPORT continued Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Project Administrator Diploma/ 1-3 yrs To be responsible for coordinating activities and resources in 2200 3500 Degree support of projects that impact multiple departments, systems, or work-flows. To be working very closely with project manager.Event Coordinator Diploma/ 1-3 yrs Facilitates the securing of appropriate venues and on-site 2200 3500 Degree arrangements for programs, events, meetings, and competitions including site inspections and negotiation of contracts, works in coordination with the Marketing Department on marketing events.Administrative Executive Diploma/ 2-3 yrs Overseeing admin department. 2200 3000 DegreeJunior Secretary PSC 1-2 yrs Report to Secretary or Admin Manager. Perform simple secretarial 2000 2800 duties.Order Processing Assistant SPM/Diploma 1-2 yrs Track and process orders. Speak to customers if required. Filing and 1800 2200 other administrative duties.Customer Service Executive Diploma/ 1-2 yrs Handle incoming calls (orders, inquiries, complaints) and direct calls 1800 2500 Degree for further problem resolution. Handle larger clients or more difficult issues.Administrative Assistant SPM/Corporate 1-2 yrs Typing, filing, sort out and distribute incoming mail. Answer 1500 2000 Admin Cert. telephone enquiries. Undertake other duties relating to office support. Simple correspondence memos.Front Desk Assistant SPM 1-2 yrs Receive customers, attend to phone calls. Handling front office and 1500 2200 administrative duties.Personal Driver SPM 2-3 yrs Transport personnel/visitors. Run errands. Holds valid drivers 1200 1800 license.Data Entry Assistant SPM 1-2 yrs Enter data from source documents into computer. Compile, sort 1200 1400 and verify accuracy of data to be entered. Compare data entered with source document. Verify accuracy of data entered.Despatch SPM 1-2 yrs Pick up and deliver packages or documents. Run errands. Provide 900 1300 general assistance to office staff. Hot job14 employment outlook and salary guide 2011/2012
  15. 15. human resources Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)HR Director Degree/ 10 yrs & Responsible for full spectrum of HR and administration functions 15000 28000 Professional above and operations. Handle manpower strategic planning and change Degree/ management, employee engagement program, talent acquisition Masters and performance appraisals. DegreeSenior HR Manager Degree/ 8 -10 yrs Responsible for full spectrum of HR and administration functions 10000 18000 Professional and operations. Handle manpower strategic planning and overall Degree/ recruitment process and performance appraisals. Masters DegreeHR Manager Degree 6-8 yrs Responsible for full spectrum of HR and administration functions 8000 12000 and operations. Handle manpower planning and overall recruitment process and performance appraisals.Talent Acquisition Manager Higher 6-8 yrs Responsible for sourcing and job matching of candidates. Handles 7000 10000 Diploma/ overall recruitment, on-boarding processes and manpower Degree planning. Conducts interviews, selection and hiring procedures.Compensation and Diploma/ 6-8 yrs Align organizations practises to current market trends and 7000 10000Benefits Manager Degree practices. Ensure compliance with local employment laws and regulations. Research on possible/current compensation and benefits policies. responsible for implementation and administration of compensation and benefits programs. Handle and manage educational aspects to inform employees on policies.HR Manager Diploma/ 3-4 yrs Design, plan & implement HR policies & procedures. In charge 5000 8000 Degree of recruitment, salary & staff benefits. Performance evaluation. Determine & enforce government regulations. Supervise team of HR executives.Recruitment Manager Diploma/ 3-4 yrs Conduct recruitment. Handle benefits, performance evaluation, 5000 8000 Degree supervise team of HR assistants.Recruitment Specialist Diploma/ 2-3 yrs Responsible for the recruitment and selection process. Liaise with 3000 5000 Degree Department Managers to identify and recruit the right people.Compensation and Diploma/ 2-3 yrs Align organizations practises to current market trends and 2500 4000Benefits Specialist Degree practices. Ensure compliance with local employment laws and regulations. Research on possible/current compensation and benefits policies. Implement and administer compensation and benefits programs. Educate employees on policies.HR Generalist Degree in HR 2-3 yrs Perform full spectrum of HR tasks. 2500 4000 or equivalent.HR Officer/ Executive Diploma/ 2-3 yrs Conduct recruitment & employment of staff. Handle benefits & 2500 3500 Degree compensation.Training Specialist Diploma/ 2-3 yrs Conduct company training programmes. Knowledge of commonly 2500 3500 Degree used concepts, practices & procedures.Recruitment Executive Diploma/ 2 yrs Conduct recruitment & employment of staff. 2200 4000 DegreePayroll Specialist A Levels/ 2-3 yrs Reconcile payroll related journal entries and reports. Ensure timely 2000 3000 Diploma and accurate processing of payroll. Prepare payslips and liasie with external payroll vendors.Payroll Assistant Certificate/ 1-2 yrs Calculate payroll manually and using software package. Track 1400 2000 Diploma personnel records, AL & ML.HR Assistant SPM/Diploma 1-2 yrs General HR admin duties. Maintenance of leave/medical records. 1300 1900 Co-ordinate interviews. Hot job employment outlook and salary guide 2011/2012 15
  16. 16. logistics & warehousing Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Warehouse Manager (Senior) Diploma/ 8-10 years Manage the entire warehouse activities. 7000 10000 DegreePurchasing Manager Diploma Manage and lead the procurement functions and activities within 7000 9000 operational and financial budgetary constraints. Establish policies and procedures, manage departmental budgets, set direction and develop training programs. Responsible for negotiation strategies, alternative sourcing plans and managing supplier performance. Establish and maintain 9001:2000 Quality Standard and documentation, improvement plans and participate in audit of QAS.Senior Buyer Diploma/ 8 - 10 years Purchase of materials. Fully responsible for sales, margins and 6500 9000 Degree inventory control. Complies all product related information. Manage and laisie with external vendors.Warehouse Manager Diploma/ 4-5 yrs Manage all warehouse activities. 4500 7000 DegreeAssistant Distribution Degree 4-5 yrs Manage ordering & distribution of goods. Ensure timely deliveries 3800 5500Manager to maximize sales.Warehouse Supervisor Degree 3-5 yrs Supervise a team of staff to carry out warehousing operations to 3000 5000 support the operations of Air Import & Air Export department.Operations Executive Diploma/ 2-3 yrs Co-ordinate shipping operations & ensure proper documentation. 2500 4000 Degree Plan cargo schedules.Buyer Diploma/ 2-3 yrs Purchase of materials. Responsible for sales, margins and inventory 2500 4000 Degree control. Complies all product related information. Manage and laisie with external vendors.Warehouse Executive Diploma 2-3 yrs Coordinate warehouse duties and ensure operations are well 2200 3500 managed.Logistic Coordinator Diploma / 3-5 yrs Place order with source units/factories. Despatch planning. 2200 3500 Degree Shipment Sales Value Forecasts and actual arrival. Process invoicing to distributors. Arrival timelines and shipping documentation followup. Manage logistics conversion costs. Co-ordinate co packing requirements and monitor output. Monitor returns and warehouse stock write off.Shipping Supervisor Diploma/ 4-5 yrs Organize receiving, storing & sending out of goods to suppliers. 2200 4000 Degree Manage office operations & staff. Ensure quantity & quality of goods are checked.Stock Controller STPM/SPM 2-3 yrs Place order and inventory management, follow up orders with 1800 2300 supply chain group, monitoring of stock, media control list for store activities, system maintenance.Forklift Driver SPM 2-4 yrs Drives forklift. Loads or unloads and stacks materials onto or off 1400 1800 pallets or lifting device. Maintenance of forklift equipment. Holds valid drivers license.Delivery Assistant SPM 1-2 yrs Deliver goods over short distance. Writes customer order and 1300 1800 instructions. Records sales or delivery information on daily sales or delivery record. Issues or obtains customer signature on receipt for pickup or delivery.Shipping Assistant SPM/Certificate 1-3 yrs Assemble orders & prepare goods for shipment. Complete 1200 1800 shipping reports/documentation.Storekeeper SPM 1-2 yrs Receives and issues goods. Verifies quantities, condition and types 1100 1800 of items received against purchase orders/delivery notes. Maintains records, updates stock cards and prepares periodic stock returns. Routine checks on missing or damaged goods. Makes requisition, maintains stock levels and participate in annual stock take.Warehouse/Store Assistant PMR/SPM 1-3 yrs Basic warehouse operations. Receive, unpack, heck & store goods. 800 1500 Fill requisitions & orders.Packer SPM 1-2 yrs Put merchandise on shelves. Stack and pack goods. Clean and tidy 800 1200 up goods in warehouse. Hot job16 employment outlook and salary guide 2011/2012
  17. 17. sales & marketing Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Head of Sales & Marketing Higher 10 yrs and Plan marketing and sales activities to meet business objectives 15000 20000 Diploma/ above and promote sales. Organize marketing functions & advertising Degree/ campaigns. Involve in product launches & initiatives to promote Masters products and services and source new business opportunities.Sales Director Higher 10 yrs and Prepare strategic sales plans, manage team executions to meet 12000 20000 Diploma/ above business objective. Manage market demand on products and Degree services to meet clients needs. Penetrate new business lines and customers and manage a team of sales people.Business Development Diploma, 8 - 10 yrs Source new business opportunities and maintain customer base 10000 16000Director Advanced for all projects and product sales for the divisions and team overall / Higher / results. Graduate Diploma, Degree, Post Graduate Diploma, Professional DegreeCorporate Communications Degree/ 8-10 yrs Plan internal and external communications to promote awareness 9000 15000Director Masters on corporate direction. Liaise with PR agency and media channels on communication plans and act as intermediary on corporate affair matters.Head of Channel Degree/Post 8yrs Plan product marketing including managing the product lifecycle, 8000 10000Management Graduate gathering and prioritizing products and customer requirements and Diploma/ defining the product visions. Generate reseller program. Perform Professional products demonstrations and channel training. DegreeSales Manager Higher 8 yrs Execute and manage sales plans, executions to meet business 7000 10000 Diploma/ objective. Manage market demand on products and services to Degree meet clients needs.Brand Manager Higher 5-8 yrs Brand Management duties. Manages day-to-day progress of 7000 10000 Diploma/ product marketing planning, advertising and execution. Conducts Degree market research, competitor analysis and tracks market trends in the industry. Formulate and execute strategies to achieve brand performance, sales revenue and positioning in the market.Marketing Communication Higher 5-8 yrs Responsible for effective internal and external communications 7000 10000Manager Diploma/ and marketing strategies to make organizational goals and Degree business more transparent, improve timeliness, accessibility, and clarity of organizational information and to strengthen employees’ organizational perspective, loyalty, and pride.Area Sales Manager Degree 5-8 yrs Develop sales strategy for business growth. Oversee multiple 7000 10000 geographical zones to achieve organisations budgets. Lead manage sales team.PR Manager Higher 5 - 6 yrs Plan and effect PR initiatives and coordination with media agencies. 6000 8000 Diploma/ Prepare press releases, conferences and manage media enquiries Degree to promote awareness on products and services as well as maintain corporate image to the public.Channel Manager Degree 4-5 yrs Plan product marketing including managing the product lifecycle, 6000 8000 gathering and prioritizing products and customer requirements and defining the product visions. Perform products demonstrations and channel training.Business Development Higher 8 yrs Source new business opportunities and maintain customer base for 6000 9000Manager Diploma/ all projects and product sales for the divisions. DegreeChannel Sales Manager Degree/Master 5-7 yrs Plan, formulate, execute business, marketing and sales strategy 5000 8000 to meet sales objective. Conduct sales processes, pre-sales, presentations and sales proposals. Explore and develop new sales channels. Hot job employment outlook and salary guide 2011/2012 17
  18. 18. SALES & MARKETING continued Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)Marketing Manager Higher 4-5 yrs Co-ordinate marketing activities. Organize marketing functions 5000 8000 Diploma/ & campaigns. Involve in product launches & preparation of Degree marketing plan.Sales Manager Degree 4-5 yrs Plan & manage business strategies. Meet sales targets & quotas. 5000 8000 Develop consulting service/product according to market needs. Co-ordinate activities of sales team. Monitor budget achievement. Prepare forecasts.Advertising Manager Higher 4-5 yrs Develop company’s advertising strategy. Liaise with advertising 5000 6000 Diploma/ agencies to create the company’s product/image. Prepare and Degree manage A&P budget. Develop promotional & sales support materials.PR Manager Degree 4-5 yrs Plan & develop communication strategies. Promote complete 5000 6000 information flows within the organization & build positive media & public relations.Key Account Manager Diploma/ 3-5 yrs Handle corporate and major clients. Plan and implement sales and 4000 6000 Degree marketing activities. Obtain market information from customers and channels. Responsible on account receivables on accounts assigned. Presentation.Brand/Product Manager Higher 3-4 yrs Market company’s major brands/products. Determine product 4000 6000 Diploma/ pricing. Maintain & direct product’s image in the market. DegreeSenior Sales Executive Diploma/ 3-5 yrs Guide junior sales executives. Meet monthly individual sales target. 3200 4000 Degree Increase revenue by generating sales from new and existing clients.Marketing Executive Diploma/ 2-4 yrs Marketing of new/existing products/services. Development of 2300 2800 Degree new products. Liaise with ad agencies & suppliers. Production of marketing materials.Sales Coordinator SPM 2-3 yrs Process sales or purchase orders. Coordinate internally to deliver 2200 3000 goods or services. Maintain sales records and filing.Sales Executive SPM/Diploma/ 1-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 2000 3200 DegreeCustomer Service Executive Diploma/ 2-3 yrs Entertain customer inquiries. Servicing existing customers & their 1800 2700 Degree needs. Indoor support. Visits to customers’ office.Marketing Assistant A-Levels/ 1-2 yrs Support marketing department with coordination and 1800 2500 Diploma administration duties. Coordinate market research and competitor analysis.Sales Executive SPM/Diploma/ 2-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 1700 2800 DegreeMarket Researcher Diploma/ 2-4 yrs Collect & analyze information to assist in marketing. 1300 2000 DegreeSales Co-ordinator SPM 2-3 yrs Co-ordinate client leads & customer sales. Process sales closures. 1300 2000Merchandiser SPM/Certificate 1-2 yrs Assist sales team in managing stock in outlets assigned. Ensure 1000 1800 stocks are displayed neatly in outlets. Participate in promotion activities.Promoter/Retail Assistant SPM/Certificate 1-2 yrs Front line, counter sales. Promote products. 900 1500 Hot job18 employment outlook and salary guide 2011/2012
  19. 19. information technology Min. Max. Experience Salary SalaryOccupation Title Qualification Job Description (years) (in local (in local currency) currency)SAP Team Lead Degree/Master 8-12 yrs To manage, coach and develop the members of the team. 18000 30000Program Director Degree/ 12-18 yrs Manage teams comprising of project directors, managers, team 18000 30000 Masters/PMP leaders and project personnel. Meet service level agreements or project milestones within budget. Carry P&L responsibilities.Chief Technical Officers/Chief Degree/ 12-18 yrs Provide overall IT strategy and advisory to the organisation’s 18000 30000Information Officers Masters business strategy. Manage multiple IT departments and interfaces with all key divisions of the organization to successfully implement and deploy IT-based solutions, on time and within budget. Carry P&L responsibilities.Project Directors Degree/ 12-18 yrs Manage teams comprising of project managers, team leaders 12000 25000 Masters/PMP and project personnel. Meets service level agreements or project milestones within budget. Carry P&L responsibilities.Service Delivery Directors Degree/ 12-18 yrs Responsible for service rollouts. Management and coordination of 12000 25000 Masters/PMP service lines. Customer relationship management. Intermediate to advance infrastructure/technical knowledge. Ensures contractual obligations are met. Manage teams comprising of Service Delivery Managers, Team Leaders and specialists. Carry P&L responsibilities.Sales Directors Degree/ 12-18 yrs Formulate and execute sales strategies, meeting the organisation’s 10000 25000 Masters annual sales targets. Manage teams comprising of sales managers, account managers and sales executives. Carry P&L responsibilities.Software Development Degree 8-12 yrs Responsible for managing the delivery of software development 9000 15000Manager project end to end.Lead Software Developer Degree 5-8 yrs Provide guidance and expertise to team of Software Developers. 8500 12000 Design programming solutionsSolutions Architect (Senior) Degree 6-10 yrs Provide in-house technical expertise to sales teams and project 8000 15000 teams. Liaise with project teams in the rolling out of solutions. Design and recommend relevant architecture to meet a client’s needs or solve a client’s application problems. Lead a team of engineers.Billing Systems Specialist Degree 6-10 yrs Design, support and configure Billing Systems. Provide in-house 6500 12000 technical expertise to sales teams and project teams.Unix Specialist Degree 5-8 yrs Provide functional and hands-on guidance on and roll-out of 6000 12000 multiple Unix platforms, advanced problem resolution techniques, documenting processes, performance improvement of servers and Unix-based applications.Information Security Manager Degree 5-8 yrs Manages the implementation of corporate IT security policies, 6000 8000 programs and procedures to protect information systems assets, data and intellectual properties.Implementation & Technical Degree 5-8 yrs Plan and manage the deployment of systems and field engineers 6000 8000Support Manager across multiple systems implementation and support projects.Software Sales Manager Degree 4-6 yrs Sell solutions to customers. Build pipelines for the company. 6000 9000 Generate revenue via software sales. Maintain good relationship with customers. Hot job employment outlook and salary guide 2011/2012 19

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