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Ebs integration Ebs integration Presentation Transcript

  • Drive Front and Back Office Productivity
    Oracle Lead to Order Integration Pack for
    Oracle CRM On Demand and Oracle E-Business Suite
  • Safe Harbor Statement
    The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  • Agenda
    <Insert Picture Here>
    • Current Business Challenges
    • Oracle Lead to Order Integration Pack
    • Our Customers
    • Q & A
    3
  • Today’s Business Challenges
  • McKinsey’s Findings
    “Investments in technology-enabled business processes can deliver up to ten times the impact of traditional IT cost reduction efforts.*”
    “Simplistic cuts, applied across the board, may endanger critical business priorities from sales support to customer service.”
    * SOURCE: “Managing IT in a downturn: Beyond cost cutting,” James Kaplan and Johnson Sikes, The McKinsey Quarterly, September 2008.
  • On Demand CRM Offers Flexibility
    • Fast to customize and deploy
    • Easy to use
    • Driven and managed by business users
    • Predictable costs
    • Minimal or no IT resources required
  • Greater business agility
    Better access to customer information
    Businesses Must Evolve Rapidly
    IT Reality
    • Hyper competition
    • Industry consolidation
    • Increased business complexity
    • Greater customer and partner demands
    • Increased compliance pressures
    • Heterogeneity is here to stay
    • Number of systems and moving parts increasing
    • Acquisitions, restructuring, consolidation becoming the norm
    • IT must do more…withless!
    Streamlined business operations
    Integration Challenge
    Risk of Application Silos
    • Customer, product data scattered across organizations
    • Lack of Collaboration
    • Inconsistent Inefficient Business Processes
    Oracle CRM On Demand
    Oracle CRM On Demand
    Oracle EBS
    JD Edwards
    Other
    Other
    Oracle CRM On Demand
    Greater business agility
    Streamlined business operations
  • Inconsistent and incomplete customer data
    Lack of an integrated view of the customer
    Reduced global reporting and sales effectiveness
    Lower user productivity
    Limited business flexibility
    Poor Integration Capabilities
    Impact Business and Customer Success
  • Greater business agility
    Streamlined business operations
    The Business Imperative
    Strategic Transformation through Composite Business Processes
    Business Goals
    IT Strategy
    • Leverage what you have in place
    • Focus on cross functional processes
    • Ensure ability to adapt to customer needs
    • Sustainable and extensible integrations
    Better access to customer information
    Improving business agility and performance
  • Agenda
    <Insert Picture Here>
    • Current Business Challenges
    • Oracle Lead to Order Integration Pack
    • Our Customers
    • Q & A
    10
  • Reducing the Cost and Risk of IntegrationOpen, Standards-Based Platform
    • Prebuilt integrations enable rapid time to value
    • Orchestrated flows deliver end to end visibility across your enterprise applications
    • Common object model and extension framework enable upgrades
    • Productized integrations reduce maintenance costs
    • Virtual suite with much richer functionality
  • Oracle Application Integration Architecture (AIA)
    ORACLE FUSION MIDDLEWARE
    Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business Suite v2
    v2 Highlights
    • Based on AIA Foundation Pack 2.5
    • Seamless, near real-time Customer and Product Data Integration
    • Single View of Customer across the front and back office - Customer 360 Degree View
    • Supports the end-to-end Lead-to-Order flow with Opportunity to Quote / Order business process execution
    • CRM On Demand Mobile/Offline Integration Support
    • Integrates Oracle CRM On Demand and Oracle E-Business Suite 11.5.10, R12.1.1
    • Oracle Universal Installer for installation of Middle Tier components
    Opportunity to Quote/Order
    Bi-directional Data Integration:
    Accounts
    Contacts
    Products
    (1-way sync EBS to OD)
  • Oracle Lead to Order Integration Pack for Oracle CRM On Demand and Oracle E-Business SuiteBenefits
    • Improve customer satisfaction with more accurate, timely ordering
    • Close deals faster with complete opportunity to quote & order processing
    • Deliver CRM as you need it, when you need it, while maintaining single view of the customer
    • Extend existing investments in Oracle E-Business Suite
    • Save time and reduce business risk and cost with productized integration
    Accounts
    Contacts
    Products
    Quotes
    Orders
  • A Comprehensive IntegrationThe Business Value of Prebuilt Integration
    Advanced
    Process
    Streamlined and Seamless
    Lead-to-Order Process
    Middleware
    Vendors
    Can
    UI
    Complete a flow in CRMOD without going elsewhere
    3rd-Party
    Customization
    Oracle AIA
    Data
    CRMOD data is consistent andup to date with other applications
    Typical Vendors
    Basic
  • Siebel
    CRMOD
    JD Edwards
    Oracle EBS
    A Comprehensive IntegrationDelivers True End-to-End Process Support
    Integrated User Experience and 360 Degree View of Customer
    Streamlined Front-to-Back Office Business Process
    Convert Lead to Opportunity
    Create Quote
    Create Lead
    Create Order
    Lead to Order Integration Pack for Oracle CRM On Demand Oracle EBS
    Oracle Application Integration Architecture
    Other
  • Agenda
    <Insert Picture Here>
    • Current Business Challenges
    • Oracle Lead to Order Integration Pack
    • Our Customers
    • Q & A
    16
  • Oracle CRM On Demand Customer Breadth
  • Oracle CRM On Demand | EBS Integration Customers
  • Open Ecosystem
    Extensibility
    Methodology
    Why Customers Choose AIA
    $
    Value
    • Pre-built integrations
    • Lower TCO
    • Designed for Fusion Apps compatibility
    • Reusability
    • AIA Centers of Excellence
    • AIA Partner Co-development
    • ISV Plug ability Model
    • Loose coupling of apps through SOA
    • Focus on configurations not rebuilds
    • Successfully deployed in complex, high-volume environments
    • Best practices
    • Prescriptive methodology
    • Proven by Oracle
  • Wayne Sadin
    Chief Information Officer
    Loomis Dramatically Improves Customer Responsiveness With Oracle Applications
    With Oracle AIA, we were able to reduce customer response time from 2 days to 10 seconds with our centralized call center.
    RESULTS
    • Improved access to and quality of customer data by replacing Salesforce.com in 5-1/2 weeks
    • Improved efficiency and visibility by integrating Oracle CRM On Demand and Oracle EBS
    • Able to look across the footprint in real time to evaluate progress against contracted objectives
    CHALLENGE
    • Support change in traditional business model
    • Collect and disseminate information quickly and securely to demanding customers
    • Reduce customer response times
    • Provide sales reps with visibility into service information and vice versa
    Real Value
  • Dominic Martinelli
    Chief Information Officer
    Rackable Systems Achieves 330% ROI from Oracle's Application Integration Architecture
    With AIA, we have a single vendor solution to connect Oracle CRM and Oracle EBS. This allows for improved user adoption, better pipeline visibility, one view into customers and orders, and reduced IT costs.
    RESULTS
    • Fully integrated front-to-back office in 10 months
    • Better data quality, one view of customers & orders
    • Improved forecast accuracy and sales productivity
    • Achieved 330 percent ROI with payback in only 5.3 months
    CHALLENGE
    • New business process required for Lead-to-Quote and Build/Design to Order model
    • Low user adoption of previous CRM system
    • Sales lacked visibility to back-end data
    • Small IT staff, limited budget, aggressive timeline
    Real Value
  • Oracle’s Commitment to On Demand CRM
    “When we compete head-to-head with Salesforce.com we win more deals than we lose.”Larry Ellison, Chief Executive Officer
    “We’re doing very well in CRM On Demand…The market is becoming more sophisticated as enterprises start to deploy and scale and they’re demanding enterprise integration, scalability, and security.”Charles Phillips, President
    Source: Oracle Earnings Conference Call – Fiscal Q2 ‘09, Dec. 18, 2008
  • Only Oracle DeliversPackaged Integrations
    Niche On Demand Service
    Application Integration Architecture
    • Multiple partners per integration increase deployment time
    • No single point of control reduces leverage
    • Inconsistent UI’s impede user adoption
    • Limited flexibility as business requirements change
    • Single vendor point of control
    • Fast to deploy/rapid ROI
    • Highly flexible for changing business requirements
    • Consistent UI increases adoption
    • 360° customer view provides reps with easy information access
    • Support for critical business processes increases productivity