VoIP Drupalbuilding sites that answer calls, send SMS, and more Leo Burd MIT Center for Civic Media MIT – 2012.03.07
Goals• Help people understand what VoIP Drupal is• Demonstrate examples of what it can do• Highlight the benefits of the platform• Invite you to join the fun – it takes a village to raise a platform!
Acknowledgements VoIP Drupal Development Ben Bunk*, Blair McNeib*, Kester Edmonds, Tamer Zoubi VoIP Drupal UX Adam Kalsey*, Andy Oram*, Hector Iribarne, Keith Casey Jr.*, Konstantin Ordoulidis*, Lee Vodra*, Mark J. Pearrow*, Micky Metts*, Owen Barton* Note: volunteers names are marked with (*)
The future of the web rests on voice-enabledapps accessible even from regular phones (1) (1) http://www.fastcompany.com/1719453/tim-berners-lees-voice-enabled-internet-quest-in-africa
VoIP Drupal is…A software platform that enables Drupal sites to•Make and answer phone calls•Play and record audio messages•Send and receive SMS•Organize conference calls•Implement voice menus and call routing•Run polls, surveys, and many more things
Potential VoIP Drupal applications • Go Out to Vote campaigns • 2-1-1 and 3-1-1 community hotlines • Call centers • Phone- and SMS-based surveys • Group communication • Story recording / playback • Audio speed dating services • Language training • Audio tours • Adventure games • Interactive community radio programs • Emergency announcements • And much more!
Key benefits of the platform • Facilitates the construction of unified communications systems integrating SMS, email, web, and voice • Makes Drupal accessible from any phone – no data plan required! • Enables the expansion of “community plumbing” beyond the web • Is open source and free – you are in control
Benefits for administrators • Easy installation and configuration – no programming required • Fully customizable – enable only the features you need • Run as part of the Drupal system itself – Enable access to VoIP Drupal features using roles and permissions – Assign Rules, Actions and Triggers • Enhance user interaction with ready-to-use audio blogs, click- to-call fields, phone recorders, audio announcements, etc.
Benefits for developers • Well defined API that can be extended to other VoIP services • 20+ sample scripts that can be customized • 20+ modules that already implement common functionality – no need to reinvent the wheel • Simple, yet powerful PHP-like scripting language with a short learning curve • Visual programming language for novice developers and fast prototyping
Future directions • VoIP Drupal 1.0 • What’s Up and other VoIP apps • Drupal 7 port • Visual VoIP Drupal • Integration with Drupal Commons, CiviCRM, OpenScholar, Open Atrium and other systems • Expand beyond MIT
Ways to get involved • Join http://groups.drupal.org/voip-drupal • Play with script examples in the sandbox • Create new modules; new sites • Contribute code, documentation • Organize meetups • Help us spread the word!
Key take-aways Much better understanding of • What VoIP Drupal is • How VoIP Drupal expands the power of computing beyond the browser • Its potential uses for non-profit and for-profit organizations • How to get started and where to find resources – Sandbox – Discussion group – VoIP Drupal’s project page
Upcoming events • 3/14 :: Impromptu hands-on session with Micky on how to set up VoIP Drupal and get it to say ‘hello‘ • 3/20-23 :: Drupal Con Denver – Introductory and hands-on sessions (TBD) – Twilio contest: http://bit.ly/xAlgpV – Tropo hackaton: http://bit.ly/z9IrUs • Biweekly web gatherings after that
For additional information firstname.lastname@example.org http://groups.drupal.org/voip-drupal http://linkd.in/vIewAWSpecial thanks to