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008 chap06
008 chap06
008 chap06
008 chap06
008 chap06
008 chap06
008 chap06
008 chap06
008 chap06
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008 chap06

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  • 1. Chapter 6 Artificial Intelligence (AI) <ul><li>Artificial Intelligence concepts </li></ul><ul><li>Evolution of Artificial Intelligence </li></ul>
  • 2. Artificial Intelligence Application <ul><li>Expert System (ES) </li></ul>Artificial Intelligence Expert Systems Natural languages Vision Systems Robotics Nerual Networks
  • 3. Business application of expert systems <ul><li>Account and finance </li></ul><ul><li>- providing tax advice and assistance </li></ul><ul><li>- Helping with credit-authorization decisions </li></ul><ul><li>- Selecting forecasting models </li></ul><ul><li>- Providing investment advice </li></ul><ul><li>Marketing </li></ul><ul><li>- Establishing sales quotas </li></ul><ul><li>- Responding to customer inquiries </li></ul><ul><li>- Referring problems to telemarketing centers </li></ul><ul><li>- Assisting with marketing timing decisions </li></ul><ul><li>- Determining discount policies </li></ul>
  • 4. Business application of expert systems <ul><li>Manufacturing </li></ul><ul><li>- Determining whether a process is running correctly </li></ul><ul><li>- Analyzing quality and providing corrective measures </li></ul><ul><li>- Maintaining facilities </li></ul><ul><li>- Scheduling job-shop tasks </li></ul><ul><li>- Selecting transportation routes </li></ul><ul><li>- Assisting with product design and facility layouts </li></ul><ul><li>Personnel </li></ul><ul><li>- Assisting applicant qualifications </li></ul><ul><li>- Give employees assistance at filling out forms </li></ul><ul><li>General business </li></ul><ul><li>- Assisting with project proposals </li></ul><ul><li>- Recommending acquisition strategies </li></ul><ul><li>- Educating trainees </li></ul><ul><li>- Evaluating performance </li></ul>
  • 5. Benefits of Expert Systems <ul><li>ช่วยรักษาความรู้ที่อาจสูญเสียไปเมื่อเกิดการลาออกของพนักงานที่มีความเชี่ยวชาญ </li></ul><ul><li>ช่วยทำให้ข้อมูลมีคุณภาพและมีศักยภาพในการนำมาใช้งานได้อย่างทันท่วงทีเมื่อต้องการ </li></ul><ul><li>ช่วยให้เกิดความคิดสร้างสรรค์แปลกใหม่ </li></ul><ul><li>ช่วยป้องกันไม่ให้เกิดภาวะที่อาจเกิดกับมนุษย์ เช่นความเมื่อยล้า ความสับสนวุ่นวาย หรือปัญหาด้านอารมณ์ </li></ul><ul><li>ใช้เป็นเครื่องมือเชิงกลยุทธ์ ด้านการตลาด การลดต้นทุน และการปรับปรุงพัฒนาสินค้า </li></ul>
  • 6. Expert System suitability criteria <ul><li>Availability </li></ul><ul><li>Complexity </li></ul><ul><li>Domain </li></ul><ul><li>Expertise </li></ul><ul><li>Structure </li></ul>
  • 7. Components of an Expert System <ul><li>Rule-based systems </li></ul><ul><li>Frame-based systems </li></ul><ul><li>3. Predicted-base </li></ul>
  • 8. &nbsp;
  • 9. <ul><li>2. Natural Languages </li></ul><ul><li>3. Vision Systems </li></ul><ul><li>4. Robotics </li></ul><ul><li>5. Neural networks </li></ul>

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