Redesigning the Issue QueueLeisa Reichelt, Randy Fay
as you are, so are your buildings;and as your buildings are, so are you                             Louis H Sullivan      ...
‘The behavior you’re seeing is the    behavior you’ve designed for’          Joshua Porterhttp://www.flickr.com/photos/jesper
designing for behaviour as a firstclass object... change the context and     you get different behaviour              - Cl...
what is drupal.org?(the issue queue’s home)
our home?
our office?
our playground?
our social network?
as a place to be a community,        to make drupal,  it’s a bit of a bloody mess.
redesigning the issue queuea social architecture project
we need to be more effective- allow us to make good decisions, quickly- involve the right people at the right time- encour...
we need to be more findableand more joined up- how do new people find the issue queue?- you do you find issues you need/wa...
we need to know about thingseven if we can’t be on IRC or in theissue queue for hours every day- smart notifications!- let...
we need understand & supportmodes of participation better- 1:9:90- easier to be a power user/leader- easier to dip in and ...
we need a better way to planinitiatives together- planning something big is different to gettingwork on a project done- a ...
we need to be more inclusive- a welcoming environment for noobs- a way to efficiently provide friendly support- an environ...
we should behave online like we doin the hallways at Drupalcon- an environment that encourages friendliness,politeness, co...
We don’t have a choice about whether we havea reputation system or not.We need to choose if/how we write it down .- what’s...
some inspiration:
be considerate           be respectful         be collaborativewhen we disagree, we consult otherswhen we are unsure, we a...
the right way to explore complex problems                                      in a collaborative way.generate    synthesi...
openideo
openideo
openideo
openideo
openideo
UXexchange
UXexchange
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora   endorse  for topic?
quora
quora
facebook
ning
ning
stackexchange
stack exchange
stack exchange
the right way to explore complex problems                                      in a collaborative way.generate    synthesi...
the right way to explore complex problems                                      in a collaborative way.generate    synthesi...
social architecture project    codename: prairie
proposed next steps:          - benchmark (baseline)        - define the problem space              - explore solutions- d...
work out what we need to measure.   what does success look like?     - aggregate pain points         - site analytics- com...
Make no little plans.They have no magic to  stir men’s blood  Daniel Burnham, Chicago architect.             (1846-1912)
prairie schoolorganic architecture
louis h sullivan‘as you are, so are your buildings;and as your buildings are, so are you’‘form ever follows function’
Frank Lloyd Wright‘Form follows function - that hasbeen misunderstood. Form andfunction should be one, joined in aspiritua...
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)
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Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)

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Looking at the architecture of participation and our collaboration tools on Drupal.org

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Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)

  1. 1. Redesigning the Issue QueueLeisa Reichelt, Randy Fay
  2. 2. as you are, so are your buildings;and as your buildings are, so are you Louis H Sullivan ‘father of skyscrapers’
  3. 3. ‘The behavior you’re seeing is the behavior you’ve designed for’ Joshua Porterhttp://www.flickr.com/photos/jesper
  4. 4. designing for behaviour as a firstclass object... change the context and you get different behaviour - Clay Shirky
  5. 5. what is drupal.org?(the issue queue’s home)
  6. 6. our home?
  7. 7. our office?
  8. 8. our playground?
  9. 9. our social network?
  10. 10. as a place to be a community, to make drupal, it’s a bit of a bloody mess.
  11. 11. redesigning the issue queuea social architecture project
  12. 12. we need to be more effective- allow us to make good decisions, quickly- involve the right people at the right time- encourage us to follow good processes fordesigning and implementing solutions
  13. 13. we need to be more findableand more joined up- how do new people find the issue queue?- you do you find issues you need/want to know about?- why are there three different initiatives going on atonce to solve the same problem (this is ok, except thatthey don’t know about each other)
  14. 14. we need to know about thingseven if we can’t be on IRC or in theissue queue for hours every day- smart notifications!- let me know when I should know something.- don’t bug me all the time...
  15. 15. we need understand & supportmodes of participation better- 1:9:90- easier to be a power user/leader- easier to dip in and add value
  16. 16. we need a better way to planinitiatives together- planning something big is different to gettingwork on a project done- a place to plan complex, multi-stage projects- a place to plan projects that don’t involve code
  17. 17. we need to be more inclusive- a welcoming environment for noobs- a way to efficiently provide friendly support- an environment that supports all disciplines.
  18. 18. we should behave online like we doin the hallways at Drupalcon- an environment that encourages friendliness,politeness, constructiveness, proactivity.- a way to channel passion positively- ‘the shadow of the future’?
  19. 19. We don’t have a choice about whether we havea reputation system or not.We need to choose if/how we write it down .- what’s measured matters- a way to show influencewhilst remaining egalitarian- a way to show expertisewithout being a show off
  20. 20. some inspiration:
  21. 21. be considerate be respectful be collaborativewhen we disagree, we consult otherswhen we are unsure, we ask for help step down considerately http://drupal.org/dcoc
  22. 22. the right way to explore complex problems in a collaborative way.generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  23. 23. openideo
  24. 24. openideo
  25. 25. openideo
  26. 26. openideo
  27. 27. openideo
  28. 28. UXexchange
  29. 29. UXexchange
  30. 30. quora
  31. 31. quora
  32. 32. quora
  33. 33. quora
  34. 34. quora
  35. 35. quora
  36. 36. quora
  37. 37. quora
  38. 38. quora
  39. 39. quora
  40. 40. quora
  41. 41. quora
  42. 42. quora
  43. 43. quora endorse for topic?
  44. 44. quora
  45. 45. quora
  46. 46. facebook
  47. 47. ning
  48. 48. ning
  49. 49. stackexchange
  50. 50. stack exchange
  51. 51. stack exchange
  52. 52. the right way to explore complex problems in a collaborative way.generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  53. 53. the right way to explore complex problems in a collaborative way.generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  54. 54. social architecture project codename: prairie
  55. 55. proposed next steps: - benchmark (baseline) - define the problem space - explore solutions- design a system approach that allows for rapid but thoughtful implementation - plan implementation - open, collaborative
  56. 56. work out what we need to measure. what does success look like? - aggregate pain points - site analytics- community (satisfaction) survey? - quick wins
  57. 57. Make no little plans.They have no magic to stir men’s blood Daniel Burnham, Chicago architect. (1846-1912)
  58. 58. prairie schoolorganic architecture
  59. 59. louis h sullivan‘as you are, so are your buildings;and as your buildings are, so are you’‘form ever follows function’
  60. 60. Frank Lloyd Wright‘Form follows function - that hasbeen misunderstood. Form andfunction should be one, joined in aspiritual union.’‘All fine architectural values arehuman values, else not valuable’

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